DMG Consulting

JANUARY 3, 2020

Question: Our new workforce management (WFM) solution includes gamification capabilities. Organizations in many industries are leveraging the positive contributions of gamification in many areas of the enterprise, from human resources to risk management. . How should we use this feature?

Gamification 78

Gamification Management Coaching Quality management 78

Fonolo

MARCH 22, 2022

One strategy employed by many companies is “gamification.” Gamification builds on the desire most people have for feedback, recognition, and achievement in a peer group. What is Call Center Gamification? Gamification is the introduction of interactive, game-like principles and elements into different contexts.

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Gamification Call Center Contact Center Feedback 75

Noble Systems

AUGUST 25, 2020

To address these challenges, many financial services firms are turning to Gamification. From onboarding and product launches to regulatory compliance and ongoing training and coaching, gamification makes learning new information fun and engaging. Gamification can be used by banks, lenders, and other financial institutions to: 1.

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Gamification Employee engagement Banking Contact Center 71

Noble Systems

DECEMBER 18, 2018

Conventional motivational tactics are no longer effective, whether you manage an enterprise or contact center sales organization. That’s why many companies are turning to gamification to drive behaviors that improve sales effectiveness and achieve world-class status. All of them can be enhanced with gamification.

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Gamification Sales Contact Center Business Process Outsourcing 75

Noble Systems

JULY 18, 2019

Building proficiencies for technologies like AI, machine learning, and data analytics is becoming increasingly important as enterprises expand their presence and compete digitally. Gamification, however, is the perfect answer for this engagement deficit. Gamification’s Cross-Generational Appeal.

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Gamification Education Enterprise Analytics 61

Call Journey

JULY 25, 2019

nGUVU integrates Conversation Analytics with advanced gamification technology to drive employee engagement, intrinsic motivation, and performance. We help businesses achieve a complete customer view by integrating Voice into the Enterprise data mix. nGUVU is the global leader in contact center employee engagement. About Call Journey.

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Gamification Technology Employee engagement Engineering 72

Call Design

FEBRUARY 19, 2025

Heres how: Enterprise-Wide Visibility & Accountability Workforce planning platforms like #ProHance and #AspectWFM offer leaders real-time insights into employee activities, adherence, and productivity regardless of location. Employee Engagement & Culture-Building A common argument against remote work is the loss of company culture.

Real estate 78

Real estate Gamification Transportation Employee engagement 78

CCNG

APRIL 20, 2022

Truth In Processes We're all aware of how the global response to the pandemic triggered an acceleration of enterprise digital transformation. Equitable compensation plans enhance workforce trust, commitment, productivity and reduce turnover costs.? Contact centers should gather and mine employee feedback at every logical opportunity.

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Customer Experience CCNG Gamification Analytics 195

JustCall

MARCH 9, 2023

The impact of sales gamification is much lar ger than you think. Gamification is being embraced by more than 70% of organizations belonging to the Global 2000 list of companies. Gamification is known to enhance loyalty, customer engagement, and motivation. The need of the hour? Let’s get going. How does this help?

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ShepHyken

DECEMBER 5, 2022

Centrical) Enterprises everywhere are transforming their frontline teams through interval learning and coaching, with a gamified approach. In this guide nine operations leaders share their stories of transformation, and the positive impact gamification has had on their business.

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Customer Service Gamification Customer Support Customer centricity 183

DMG Consulting

MAY 8, 2017

DMG Consulting Releases 2017 Contact Center Gamification Product and Market Report. What: Releases 2017 Contact Center Gamification Product and Market Report. Gamification solutions apply the concepts of games and challenges to motivate, engage and reward employees and customers. When: Today, 10 May 2017.

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Gamification Consulting Consulting Contact Center 48

Calabrio

JANUARY 27, 2025

This is an excellent approach, as it gives speech analytics analysts an opportunity to learn to use the solution prior to rolling it out throughout the enterprise. Since recordings are captured within the contact center, many companies start by concentrating on improving or optimizing that department and agent performance.

Analytics 52

Analytics Contact Center Gamification Coaching 52

Calabrio

JANUARY 27, 2025

This is an excellent approach, as it gives speech analytics analysts an opportunity to learn to use the solution prior to rolling it out throughout the enterprise. Since recordings are captured within the contact center, many companies start by concentrating on improving or optimizing that department and agent performance.

Contact Center 52

Contact Center Analytics Gamification Coaching 52

Call Design

MAY 24, 2022

Gamification, the use of game mechanics to improve employee productivity, efficiency, and engagement, provides an excellent platform for addressing all of these traits. A gamification platform that can be accessed from a mobile device keeps Gen Zers connected to the company at all times. Gamification also provides continuous feedback.

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Gamification Coaching Enterprise Feedback 78

Noble Systems

JUNE 18, 2019

Gamification , the use of game mechanics to improve employee productivity, efficiency and engagement, provides an excellent platform for addressing all of these traits. A gamification platform that can be accessed from a mobile device keeps Gen Zers connected to the company at all times. Gamification also provides continuous feedback.

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Gamification Feedback Coaching Enterprise 72

DMG Consulting

MARCH 27, 2024

WFM vendors are also looking for creative ways to motivate agents via gamification to self-schedule hard-to-fill shifts and hours. The Workforce Management for the Enterprise in the Digital Era report provides an in-depth analysis of the contact center WFM market, the competitive landscape, vendors, product suites, technology, and innovation.

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Consulting Consulting Enterprise Agent Empowerment 59

Liveops

MARCH 11, 2021

Many enterprises managed to work through the logistics of having a remote team, and as they adapt to a more remote environment moving forward, unique challenges persist. A 2021 Enterprise Blueprint for Remote Work: 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition. Watch the full webinar here. .

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Gamification Enterprise Contact Center Contact center software 118

Noble Systems

MARCH 22, 2021

Gamification Accelerates Learning and Improves Retention. For new hire training and ongoing skill and knowledge development and retention, gamification can accelerate learning. Applying game mechanics to non-game activities, healthcare call center technologies for gamification lead to a more engaged workforce.

call center solutions 98

call center solutions Healthcare Call Center Interactive Voice Response 98

CSM Magazine

JUNE 10, 2021

Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people. A value-driving contact centre business intelligence platform should help you take these insights and make them specific, immediate and digestible for the rest of the enterprise.

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Gamification Brand ambassadors Analytics Enterprise 105

DMG Consulting

JANUARY 29, 2021

Mobile functionality also helps keep agents engaged by giving them access to: personal performance dashboards, gamification contests along with results and rewards; and communication channels that facilitate conversations with supervisors or peers. OT/VTO), from their smartphone or tablet.

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Gamification At home agents Self service Contact Center 101

Noble Systems

OCTOBER 25, 2017

On October 25th at the Annual CallMiner LISTEN2017 User Conference, Fidotrack Gamification, the award-winning employee engagement platform for Collections, Sales and Customer Support Organizations announced their latest release; a Gamified Learning Management System.

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Gamification Call Center Management Coaching 40

Jon Arnold

MARCH 28, 2019

WFM is self-explanatory, IQ is their analytics suite, and Game is gamification. I’ve only seen this in demo form, but there’s a fair bit of AI, and I really like the gamification piece. At last week’s Enterprise Connect, customer engagement was a big theme, but many contact center providers are also talking about employee engagement.

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Gamification Contact Center Scripts Interactive Voice Response 75

Calabrio

MARCH 7, 2025

Make it fun with gamification: Inject some excitement into the workday with call center gamification tools. Calabrio is the only enterprise-grade, true-cloud WFO solution on the market and when implemented with Amazon Connect on AWSs platform they can help keep contact center employees around. GE Appliances did just that.

Call Center 52

Call Center Benchmark Contact Center Gamification 52

TechSee

DECEMBER 16, 2021

The Distributed Workforce After scrambling to set up remote working environments at the start of the pandemic, enterprises have largely recognized its advantages and adopted the WFH or hybrid model. There is a significant need for this as Microsoft estimates that only 11% of enterprise cloud users have implemented MFA.

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Call Center Self service Gamification Contact Center 124

ConvergeOne

SEPTEMBER 6, 2022

Drive Agent Performance Improvements with Gamification. At its core, gamification is about translating training material and new performance expectation into a game format closely integrated to real-world performance measures – providing a fresh and interesting feedback mechanism within the context of a fun and competitive game.

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Gamification Interactive Voice Response Management Surveys 73

TechSee

JUNE 25, 2019

Major enterprises such as Apple, Microsoft, Facebook, Disney and Google are all actively engaged in the race to build virtual assistants and chatbots that can respond to customer queries and scale the delivery of quality AI-powered customer service. Gamification.

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Technology Customer Service Gamification Contact Center 122

OctopusTech

APRIL 25, 2019

Freshdesk has also followed the unique gamification trend to rewards agents with points for each ticket that was solved successfully and in time. It serves all users profile from freelancers to enterprises and considerably easy to use. Support Inboxes Accessible by the Entire Team. This software offers. Ticket Management. Social Media.

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Customer Support Gamification Multi-channel support Self service 90

Balto

NOVEMBER 2, 2023

Modern enterprise contact center solutions utilize Artificial Intelligence (AI) and Machine Learning (ML) to identify customer pain points, the causes of low scores, and why your customers aren’t satisfied with their experience with your company.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

Cincom

FEBRUARY 21, 2025

Support teams must understand troubleshooting common issues and ensuring seamless integration with other enterprise systems. Gamification elements, such as leaderboards, badges, and rewards for completing training milestones, can motivate sales teams to actively participate and master the system.

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Sales Gamification Finance CRM 40

Noble Systems

FEBRUARY 10, 2021

To meet customer expectations, agents must be able to access all pertinent customer data in one place from a variety of sources – CRM, external databases, speech analytics and other enterprise systems. Customers don’t really care how it is done, they simply want companies to answer their questions or fix their issue expeditiously.

Contact Center 98

Contact Center Gamification Self service Analytics 98

Hodusoft

FEBRUARY 9, 2022

As we gear up for 2022, enterprises across the board are revisiting the ups and downs of their business and the industry at large. Though such requests are rare, enterprises can expect a rise in demand for such requests in the future. Contact Center Technology Trends to Watch in 2022. Video chat assistance is the next big thing.

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DMG Consulting

AUGUST 17, 2017

Contact Centers are some of the most technically sophisticated operations in the enterprise, putting to use more than 45 systems and applications. This sector now has more than 150 competitors worldwide, giving both enterprises and small and midsize organizations many good choices. Gamification. August 2017. By Donna Fluss.

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Contact Center Technology Big data Gamification 69

ProProfs Blog

AUGUST 6, 2021

Enterprise plan for 1000+ employees available at custom pricing. Enterprise plan starts at $429/month, billed yearly. Enterprise plan with custom pricing. Enterprise plan at custom pricing. Enterprise plan available at custom pricing. Pricing: Team and enterprise plan available at custom pricing.

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Employee engagement Surveys Feedback Analytics 147

Momentum Telecom

DECEMBER 15, 2024

Options include: Direct Routing: Ideal for enterprises with existing SBCs and complex requirements. Bonus Tip: Make adoption fun with gamification and swag Adoption isnt a one-size-fits-all outcome. The good news: there are a few ways you can use gamification and swag to incentivize engagement.

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Gamification Enterprise Metrics Feedback 72

ChurnZero

JULY 22, 2022

Maybe your company started in enterprise customers as well and is going down market. Those enterprise companies have a lot of teams that can do stuff to migrate data and cleanse data and customize fields. Those enterprise companies have the dedicated resources to do all that but your small customers don’t.

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Gamification Accountability B2B Enterprise 98

CSM Magazine

MAY 2, 2024

With the industry’s first full lifecycle platform powered by AI skill-based simulation, new and tenured agents receive personalized learning journeys with simulation training and gamification, real-time performance feedback, and the ability to track their skill-building progress.

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Gamification Coaching Scripts SaaS 52

Noble Systems

APRIL 14, 2021

The enterprise-level virtual call center solution will deliver the same level of service and features as a traditional model – such as IVR and intelligent routing, recording and QA, workflow designer, compliance tools, and more – rather than stripping out functionality. Webinar-on-Demand: Work From Anywhere – The New Employee Experience.

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virtual call center Call Center call center solutions call center software 98