TechSee

FEBRUARY 16, 2023

. “The introduction of an open platform represents a shift in industry focus and maturity, from point solutions to visual platforms that are fully integrated with and empowering every facet of the business,” said Jon Burg, Sr Director of Strategy at TechSee.

Technology 109

Technology APIs Customer Experience CRM 109

AWS Machine Learning

FEBRUARY 21, 2025

Generative AI is revolutionizing enterprise automation, enabling AI systems to understand context, make decisions, and act independently. Generative AI foundation models (FMs), with their ability to understand context and make decisions, are becoming powerful partners in solving sophisticated business problems.

APIs 96

APIs Healthcare Consulting Consulting 96

Calabrio

OCTOBER 30, 2018

Calabrio News Calabrio Builds on Promise of Easy, Personalized and Smart Solutions for Enterprises Share Complexity in the contact center impacts the bottom line. Add to that the challenge for enterprise organizations to manage their fast-paced, sprawling contact centers. The new version of Calabrio ONE is now available.

Enterprise 52

Enterprise Personalization contact center workforce industry standards 52

AWS Machine Learning

NOVEMBER 28, 2023

Consequently, establishing mechanisms to assess and manage risk is an important process for AI practitioners to consider and has become a core component of many emerging AI industry standards (for example, ISO 42001 , ISO 23894 , and NIST RMF ) and legislation (such as EU AI Act ).

industry standards 135

industry standards Engineering Enterprise Government 135

ChurnZero

NOVEMBER 26, 2024

Use industry-standard titles where possible. For example, “Enterprise Customer Success Manager”. Primary Responsibilities: Cultivate and maintain deep relationships with approximately 50 mid-market and enterprise customers generating a combined annual recurring revenue of $3 million. Avoid overly creative titles.

SaaS 52

SaaS Upselling Enterprise industry standards 52

Hodusoft

MARCH 22, 2024

Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024 “Customer experience is one of the two core pillars of customer retention.” The event provides HoduSoft with the opportunity to connect with industry professionals and discuss how their solutions can transform organizations.

Enterprise 52

Enterprise Interactive Voice Response Contact center software call center software 52

Interaction Metrics

APRIL 17, 2025

Qualtrics is the industry standard for customer experience surveys. If youre a large enterprise with a team of analysts and a six-figure budget, it might be perfect. Best For Enterprise teams (especially in finance or hospitality) that need visibility into the full customer journey and fast insights from multiple touchpoints.

Surveys 48

Surveys Enterprise B2B Analytics 48

AWS Machine Learning

JANUARY 24, 2025

Sumeet Tripathi is an Enterprise Support Lead (TAM) at AWS in North Carolina. His core area of focus includes Generative AI and Machine Learning. In his spare time, Vishal loves making short films on time travel and alternate universe themes. He has over 17 years of experience in technology across various roles.

Best practices 114

Best practices Accountability industry standards Metrics 114

AWS Machine Learning

APRIL 23, 2024

As successful proof-of-concepts transition into production, organizations are increasingly in need of enterprise scalable solutions. This post explores the new enterprise-grade features for Knowledge Bases on Amazon Bedrock and how they align with the AWS Well-Architected Framework.

APIs 127

APIs Enterprise Scripts Accountability 127

Talkdesk

APRIL 22, 2019

Security is one of the most critical aspects of any enterprise cloud contact center. Amazon continually manages risk and undergoes recurring assessments to ensure compliance with industry standards. The third-party vendor uses an accepted industry standard penetration testing methodology. FISMA Moderate.

industry standards 15

industry standards Engineering Cloud contact Enterprise 15

Cisco - Contact Center

FEBRUARY 18, 2020

Cisco is addressing these needs with Release 12.5 – our latest software for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Unified Contact Center Express, and Hosted Collaboration Solution for Contact Center. please read our datasheets: Unified Contact Center Express and Unified Contact Center Enterprise.

Contact Center 94

Contact Center Enterprise Self service contact center solutions 94

ChurnZero

MARCH 31, 2021

Since 2016, the TrustRadius Top Rated Awards have become the industry standard for unbiased recognition of B2B technology products. Each month over 1 million B2B technology buyers, over 50% from large enterprises, use verified reviews and ratings on TrustRadius.com to make informed purchasing decisions. out of 10 for usability.

B2B 98

B2B industry standards SaaS Feedback 98

Callminer

AUGUST 1, 2017

This can be done by understanding what the user did prior to the call, either on the enterprise’s website, its self-service application, or on the service offered by the enterprise directly. These types of integrations usually require digital transformation of the contact center and a shift towards omnichannel.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

CSM Magazine

JANUARY 21, 2025

Flexibility and Scalability Whether you’re a startup or a large enterprise, WAPIs services adapt to your business needs, allowing you to scale effortlessly.

Transportation 52

Transportation outsourcing industry standards APIs 52

VirtualPBX

OCTOBER 24, 2024

We are passionate about bringing powerful, enterprise-level solutions to market, packaged in a way that private businesses can gain maximum value,” says Rachel Anderson, Chief Marketing Officer for VirtualPBX. As always, VirtualPBX appreciates the high industry standard set forth by media voices like TMCnet.

Wireless 52

Wireless Transportation industry standards Enterprise 52

AWS Machine Learning

MARCH 14, 2024

When applying these approaches, we discuss key considerations around potential hallucination, integration with enterprise data, output quality, and cost. You can build RAG-powered applications on your enterprise data using Amazon Kendra. Agents FMs can understand and respond to queries based on their pre-trained knowledge.

Best practices 136

Best practices Engineering Chatbots Enterprise 136

Talkdesk

APRIL 15, 2019

Security is one of the most critical aspects of any enterprise cloud contact center. with an industry standard ECDHE-RSA-AES128-SHA256 cipher. Talkdesk understands that the confidentiality, integrity and availability of our customers’ data is vital to your business operations and our own success.

Wireless 81

Wireless industry standards Engineering Cloud contact 81

ConvergeOne

FEBRUARY 9, 2021

It is built from migrations from all cloud service providers in many different geographies and from many industry verticals and complexities. The CAF is drawn from multiple industry standard frameworks and provides a way to standardize stakeholders objectives, views, and concerns.

industry standards 89

industry standards Enterprise Technology Management 89

Totango

MAY 5, 2021

This industry-standard measurement centers around how likely your customers are to recommend your product to a peer. The post Measuring Customer Experience: How to Collect the Right Data and Act on It appeared first on Best Customer Success Blog | Trends & Articles for Enterprise Growth. Get started for free today. .

Customer Experience 118

Customer Experience Education Customer centricity Metrics 118

Totango

NOVEMBER 12, 2020

The critical ingredient in the quest for enterprise growth, therefore, becomes customer visibility. Since the dynamic engagement model is the new industry standard, if your company does not already have a predictive model of customer success in place, the gap of what your company is capable of is only going to widen. .

Technology 108

Technology Customer centricity Enterprise Surveys 108

Totango

JANUARY 10, 2024

“We’re then aligning those baselines during the implementation process, measuring performance early on through the implementation process, tactically through weekly dashboards, and weekly meetings to go through those performance metrics against their baseline, so that it’s outcome-driven versus just industry standard.”

Sales 99

Sales industry standards Benchmark Upselling 99

AWS Machine Learning

MAY 9, 2024

According to a McKinsey study , across the financial services industry (FSI), generative AI is projected to deliver over $400 billion (5%) of industry revenue in productivity benefits. As maintained by Gartner , more than 80% of enterprises will have AI deployed by 2026.

Government 133

Government Best practices Benchmark Metrics 133

Outsource Consultants

MARCH 18, 2025

This ensures that the chosen call center partner not only meets industry standards but excels in areas most critical to the client’s success. This efficiency means smaller businesses can afford professional call centers that were once the domain of big enterprises.

Call Center 67

Call Center outsourcing First call resolution Average Handle Time 67

Talkdesk

MARCH 12, 2021

Talkdesk is an enterprise cloud contact center as a service (CCaaS) solution provider empowering companies to deliver customer experience excellence and top-notch quality of service (QoS). Founded to bring a paradigm shift into the realm of call center solutions, it became the first CCaaS unicorn startup in 2018.

Call flow 91

Call flow Abandon rate Contact Center industry standards 91

Nicereply

DECEMBER 28, 2021

We’ve compiled benchmarks to help you compare your CSAT, NPS, and CES scores to industry standards and inspire your goal setting. In this episode, we talk to Bala Gopalan, Vice President of Support at Rancher Labs (SUSE) – provider of an open-source container management software for enterprises.

Customer Support 98

Customer Support Benchmark outsourcing Business Process Outsourcing 98

OrecX

NOVEMBER 19, 2018

These remedies can translate into substantial time and cost savings as well as risk mitigation for your contact center and enterprise. These same recordings can be shared and viewed in industry-standard MPEG4 format and played or viewed on any desktop or capable mobile device.

industry standards 74

industry standards Best practices Enterprise Contact Center 74

AWS Machine Learning

JULY 9, 2024

S&P AI Benchmarks by Kensho When Kensho’s R&D lab began to research and develop useful, challenging datasets for finance and business, it quickly became clear that within the finance industry, there was a scarcity of such realistic evaluations. Anthropic Claude 3.5

Finance 124

Finance Benchmark industry standards Accountability 124

AWS Machine Learning

NOVEMBER 22, 2022

Enterprises often need to communicate effectively to a large base of customers, partners, and stakeholders across several different languages. Each business unit in the enterprise has different translation workloads and often manages their own translation requirements and vendors. Conclusion.

APIs 98

APIs Enterprise Accountability industry standards 98

AWS Machine Learning

MAY 21, 2024

Given the reasoning capabilities of LLMs, we decided to develop an automated per-article brand safety assessment based on industry-standard guidelines to provide advertisers with a real-time, granular view of the brand safety of 20 Minutes content. Dr. Pascal Vogel is a Solutions Architect at Amazon Web Services.

Advertising 140

Advertising APIs Engineering industry standards 140

AWS Machine Learning

SEPTEMBER 12, 2024

Thomson Reuters experimented with pre-training open source FMs, such as MPT, Flan-T5, and Mistral, and compared against industry standard commercial models, such as OpenAI’s GPT-4. With over 8 years of experience in cloud architecture, Adam helps large enterprise customers solve their business problems using AWS.

Enterprise 113

Enterprise Engineering Technology industry standards 113

Totango

NOVEMBER 12, 2020

The critical ingredient in the quest for enterprise growth, therefore, becomes customer visibility. Since the dynamic engagement model is the new industry standard, if your company does not already have a predictive model of customer success in place, the gap of what your company is capable of is only going to widen. .

Technology 92

Technology Customer centricity Enterprise Surveys 92

Playvox

MARCH 31, 2022

In case you haven’t heard, the G2 Grid Report sets the industry standard for ranking products in terms of the most satisfied customers and the largest presence in the market.

Contact Center 63

Contact Center industry standards Employee engagement Quality management 63

airespring

MARCH 7, 2016

All of the competitive enterprises now offer additional services like network monitoring , managed connectivity , and other important features that are now quickly becoming industry standards. Telecommunications is a mature industry, and it’s difficult for startups to gain traction. Proven Track Records.

Telecommunications 63

Telecommunications industry standards Advertising Enterprise 63

Calabrio

MARCH 7, 2025

Here’s how to make recognition and reward a core part of your contact center culture: Keep compensation competitive: Stay ahead of the curve by regularly benchmarking your salaries and benefits against industry standards and local market rates. This could include bonuses, gift cards, extra time off, or other perks.

Call Center 52

Call Center Benchmark Gamification Contact Center 52

Spearline

OCTOBER 5, 2021

The test calls are recorded, and the audio quality is measured using the industry-standard Perceptual Evaluation of Speech Quality (ITU P.862 Spearline is the leading network intelligence company in the telecommunications industry. 862 – PESQ) method. Please send us a brief message and we will be in touch with you shortly.

Interactive Voice Response 97

Interactive Voice Response Telecommunications Call Logging Call flow 97

Totango

OCTOBER 20, 2020

This industry-standard measurement centers around how likely your customers are to recommend your product to a peer. The post Measuring Customer Experience: How to Collect the Right Data and Act on It appeared first on Best Customer Success Blog | Trends & Articles for Enterprise Growth. Get started for free today. .

Customer Experience 90

Customer Experience Education Customer centricity Metrics 90

Avaya

NOVEMBER 2, 2016

And top of mind for every business today is how to solve challenges around the IoT and security, and the proactive measures we can take to adopt IoT innovations while also protecting our enterprises from cyber-attacks. We’re using industry standard technologies, leveraging IEEE Shortest Path Bridging (SPB) in the core.

Wireless 75

Wireless Transportation industry standards Government 75