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Question: What’s the difference between customer journeymapping and customer journey analytics? Answer: Customer journeymapping provides enterprises with a visual representation of the touchpoints that prospects or customers traverse when interacting with their organization, from the first touch through the last.
However, if you are looking for a one-shop-stop solution for customer and employee experience and you have the budget of a large-scale enterprise, Qualtrics can be the right solution for you. Medallia integrates with a wide range of data sources such as CRM systems, socialmedia, contact centers and many more.
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