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Cloud-based listening for the enterprise

Tethr

Large enterprises – defined as an organization employing more than 1,000 call center agents – are increasingly moving to cloud-based contact center platforms and away from complex on-premise hardware and software. The post Cloud-based listening for the enterprise appeared first on Tethr.

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Insider hot takes: CS & Sales synergize to unleash predictable growth

Totango

The post Insider hot takes: CS & Sales synergize to unleash predictable growth appeared first on Best Customer Success Blog: Articles for Enterprise Growth. Not just the customers that we’re good at winning, but the customers that actually come up for renewal and maintain and grow with us,” he explained.

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Calls to Mexico and Canada are Now Local

VirtualPBX

Yet while this may actually be simple in practice – for instance by limiting your outbound sales calls to 48 states – it can potentially remove important business opportunities from your view. show what an enterprise can do with a distributed workforce with a single VirtualPBX Phone Plan that links multiple sites. and the U.S.

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Best Telemarketing Companies Focus on Their Niche

Quality Contact Solutions

QCS has 70+ employees working on behalf of this client on a daily basis, including outbound sales, inbound sales, inbound customer service and inbound technical support. Program Type: Business to business sales. Contact types: Outbound calls. Employees are segmented based on their skillset and strengths.

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Top Video Interviews – 7 Benefits of the Consortium for Service Innovation

Mindtouch

With marketing teams, outbound sales engines, advertising, and PR communications, we are inundated with companies, groups, and organizations pushing their value on us. Major enterprises have not only adopted their methodologies, but require their employees to get certified for their varying practices.

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Is Outbound Telesales Making a Comeback?

Robert Davis

Reputable outbound telesales operations are enjoying a resurgence as companies discover that telesales can be a highly effective customer acquisition and retention tool when part of a well-designed marketing strategy. The rise in digital channels over the past decade has had a profound effect on service and sales operations.

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Introducing JustCall CTI: The Agent Productivity Boosting Salesforce Integration on AppExchange!

JustCall

San Francisco, August 14, 2023 – JustCall today announced it has launched JustCall CTI App on Salesforce AppExchange, empowering customers to transform their communications by delivering comprehensive, hassle-free workflows for sales and support teams, leveraging AI-powered agent-assistance tools to enhance calls and contact center support.