Totango

FEBRUARY 23, 2022

Your SaaS customer journey map lays out optimized outcomes that lead to customer renewals, upsells, and referrals. First, we’ll define what a SaaS customer journey is, break it down into stages, and explain why mapping it out is important. What Is a SaaS Customer Journey? What Are the Stages in a SaaS Customer Journey?

SaaS 114

SaaS Journey mapping Upselling Best practices 114

Cisco - Contact Center

JUNE 13, 2024

According to AppOmni’s 2023 State of SaaS Security report, 79% of organizations reported a SaaS security incident during the preceding 12-month period. As enterprises incrementally store and process more sensitive data in SaaS applications, it is no surprise that the security of these applications has come into greater focus.

SaaS 91

SaaS Management Enterprise 91

Totango

JULY 1, 2022

For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. This blog will look at why customer loyalty is vital for B2B SaaS businesses and how successful companies effectively cultivate it. First, we’ll discuss what customer loyalty is.

B2B 111

B2B SaaS B2C Upselling 111

AWS Machine Learning

JUNE 16, 2022

Zendesk is a SaaS company that builds support, sales, and customer engagement software for everyone, with simplicity as the foundation. Customers like Zendesk have built successful, high-scale software as a service (SaaS) businesses on Amazon Web Services (AWS). This post is co-written with Sowmya Manusani, Sr.

SaaS 126

SaaS Engineering Personalization Enterprise 126

ChurnZero

MARCH 10, 2021

ChurnZero is proud to have won the APPEALIE SaaS Marketing Leader Award and see many of our customers win the SaaS Customer Success Leader Award. . APPEALIE announced the twelve winners of the 2020 SaaS Leader Awards, a software leadership award honoring the top Marketing and Customer Success executives in the industry. .

SaaS 98

SaaS Chief Customer Officer Employee engagement Enterprise 98

Totango

JUNE 24, 2022

Customer success in SaaS differs from CS in other industries. Read on to learn the keys to effective customer success for SaaS clients. Read on to learn the keys to effective customer success for SaaS clients. How Is Customer Success for SaaS Different from Other Businesses.

Best practices 106

Best practices SaaS Journey mapping B2C 106

Totango

SEPTEMBER 1, 2022

Why Your QBR SaaS Model Needs an AI Makeover. Quarterly business reviews (QBRs)[LINK] have become a standard practice for software providers, but today’s QBR SaaS model is rapidly transforming. Here we’ll show you how to update your SaaS QBR strategy to keep up with the latest technology and best practices.

SaaS 101

SaaS Journey mapping Upselling Best practices 101

Totango

APRIL 24, 2020

Rather, customer retention for SaaS enterprises is a result of the customer experience. It is an outcome based on an emotional reaction and connection to the performance of a supplier and the value a customer experiences through using that enterprise’s product. 6 SaaS Customer Retention Best Practices.

Best practices 83

Best practices Customer retention SaaS Enterprise 83

ChurnZero

AUGUST 10, 2020

. SaaS Mag announced their annual SaaS 1000 List – a ranking of the world’s fastest-growing SaaS companies, and ChurnZero Ranks No. SaaS Mag ranked ChurnZero, No. 31 on the 2020 SaaS 1000 List. Other SaaS notables in the Top 50 of the SaaS 1000 include Sendoso, Sertifi, Front, and 15Five.

SaaS 19

SaaS Customer retention Enterprise Marketing 19

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. In this article, we’ll offer some tips for a winning customer engagement SaaS strategy. Next, we’ll share six keys to effective SaaS customer engagement.

SaaS 100

SaaS Upselling Metrics Journey mapping 100

ChurnZero

JUNE 24, 2022

What does this mean for B2B SaaS businesses? In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. It’s the largest survey of private SaaS companies in the world with over 1,500 responses.

Benchmark 98

Benchmark SaaS Metrics B2B 98

ChurnZero

MARCH 18, 2022

With so many SaaS metrics floating around, and even more opinions on when and how to use them, it can be hard to know if you’re measuring what really matters. Leading SaaS expert, Dave Kellogg, and ChurnZero CEO, You Mon Tsang, sat down to answer all the questions you want to know about SaaS metrics like ARR, NRR, GRR, LTV, and CAC (i.e.,

SaaS 98

SaaS Metrics Surveys Enterprise 98

AWS Machine Learning

NOVEMBER 7, 2024

To move faster, enterprises need robust operating models and a holistic approach that simplifies the generative AI lifecycle. With Amazon Cognito , you can authenticate and authorize users from the built-in user directory, from your enterprise directory, and from other consumer identity providers.

Enterprise 96

Enterprise APIs Government Accountability 96

Totango

AUGUST 12, 2020

The rise in SaaS and subscription business models with low upfront costs and regular renewal windows means customers can make emotional and rapid decisions to leave an agreement with little consequence. Get the Whole Enterprise Involved. 5 Tips to Maximize the Customer Onboarding Experience. Set Milestones. Train Your Customers.

SaaS 87

SaaS Upselling Enterprise Best practices 87

ChurnZero

JUNE 2, 2021

SaaS Capital joined us for a webinar to share the results from their 10th annual B2B SaaS benchmarking survey. This survey is the largest survey of private SaaS companies in the world with over 1,500 responses. An overview of the current B2B SaaS market and valuation drivers. Q&A Recap. I will say this much.

Benchmark 98

Benchmark SaaS B2B B2C 98

Contact Center Pipeline

JUNE 3, 2021

The continued shift from on-premises to SaaS-based cloud offerings extends across businesses and industries of all sizes. Enterprises that use and operate contact centers, for example, are rapidly adopting cloud-based services as they rethink their technology strategies in response to economic trends and industry changes.

Contact Center 162

Contact Center SaaS Enterprise Technology 162

Totango

DECEMBER 29, 2021

A customer-centric product roadmap meets the needs of today’s digital-driven SaaS market. Today’s SaaS customer makes purchasing decisions based on their digital experience of your brand. In the process, we’ll show you how technology can help you design a product roadmap geared toward your customers’ needs.

Customer centricity 101

Customer centricity SaaS Upselling Metrics 101

ConvergeOne

AUGUST 2, 2022

While VPN is a great way to get started for private PaaS/IaaS, it is still at the mercy of the dynamic and vulnerable nature of the enterprise internet service provider’s Public Internet BGP routing exchanges. This can lead to the occasional sub-optimal routing, with latency and jitter impacting the services the enterprise is consuming.

Enterprise 72

Enterprise SaaS Advertising Accountability 72

ChurnZero

OCTOBER 30, 2020

Top SaaS CEOs Talk Compensation, Automation, and Investors. No one knows what the future holds (as 2020 has made abundantly clear) but that didn’t stop us from asking top SaaS CEOs what’s next for Customer Success. Will the Customer Success and Sales roles converge, especially for large enterprise accounts?”. “To

SaaS 93

SaaS Chief Customer Officer Sales Metrics 93

Unymira

DECEMBER 15, 2023

As businesses continue to embrace the benefits of Software as a Service (SaaS) solutions, it's crucial to ensure that your investment is aligned with your budgetary goals. With the ever-growing landscape of SaaS applications, it can be challenging to navigate through the various options and costs associated with each platform.

SaaS 52

SaaS Enterprise Management 52

Totango

SEPTEMBER 20, 2022

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. This helps deliver more satisfying customer experiences , promoting customer renewals and referrals, which are critical to B2B SaaS businesses. These methods may be used in both B2B and SaaS contexts. First, we’ll define what customer enablement is.

B2B 85

B2B SaaS Education Brand ambassadors 85

Totango

FEBRUARY 6, 2020

Now more than ever, SaaS organizations have to work hard to help their customers succeed and keep them satisfied. By paying attention to a few key customer success factors designed to help you thrive in today’s digital conditions, you can shape your entire enterprise around your customer’s needs and become an integral part of their future.

Enterprise 93

Enterprise Customer centricity Metrics Upselling 93

ChurnZero

FEBRUARY 14, 2023

That’s according to a landmark webinar we hosted last fall titled, “A Crash Course in Customer Success and SaaS Metrics” with Dave Kellogg and You Mon Tsang. Understanding the nuance behind Customer Success metrics will help you build consensus around which numbers are the best numbers to track for your SaaS company.

SaaS 94

SaaS Metrics Customer retention Construction 94

Help Scout

JUNE 24, 2021

Getting someone to make a one-time purchase is difficult enough, but for SaaS companies that rely on repeat business, the task is even tougher. To help you make the right choice when it comes to tools, we’ve done some research to uncover the nine best help desks for SaaS companies. Key features to look for in a SaaS help desk.

SaaS 85

SaaS Self service CRM Analytics 85

ClientSuccess

FEBRUARY 8, 2023

Research Vectors by Vecteezy Many customer success leaders in the SaaS space are faced with the same question: who should own customer renewals? Enterprise — Enterprise deals are far from a walk in the park. The post Evaluating Who Should Own Saas Renewals appeared first on ClientSuccess.

SaaS 71

SaaS Upselling Accountability Sales 71

CCNG

NOVEMBER 13, 2024

The Road to Now In the early 2000s, software began its march into the Cloud and the new SaaS model. They are empowering enterprises to deliver exceptional service that is instant, personalized, in any language, and on any channel. The future, however, lies in AI-first customer experience.

Contact Center 195

Contact Center CCNG Technology SaaS 195

Totango

SEPTEMBER 22, 2022

SaaS Tools to Jumpstart Your Business Growth: Five Essential Apps. Software-as-a-Service ( SaaS ) tools automate your business functions, fueling your growth by increasing efficiency. Here we’ll guide you through the essential SaaS tools you need for business growth. What Are SaaS Tools? SaaS Customer Success Tool.

SaaS 71

SaaS CRM Advertising Analytics 71

ShepHyken

SEPTEMBER 1, 2017

As both a professor and chief scientist at a SaaS software company, I spend time around two groups of people that couldn’t be more different: Enterprise marketing, sales, and customer experience executives. Self-service support is becoming more and more widely accepted. Not just accepted, in some cases it is preferred. – Shep Hyken.

Self service 214

Self service B2B SaaS Enterprise 214

Totango

SEPTEMBER 17, 2021

The freemium SaaS model , where you offer limited free use of your product to promote a premium version, has become common in the tech industry. But is it the best way to sell a SaaS product? We’ll take a closer look at what the freemium SaaS model is and what its pros and cons are. What Is the Freemium SaaS Model?

SaaS 77

SaaS Best practices Upselling Journey mapping 77

Cisco - Contact Center

APRIL 14, 2023

I’ll get right to the big news: Cisco channel partners can now sell the Cisco expanded SaaS portfolio on AWS marketplace, along with Cisco Enterprise Agreements (EAs). If it’s software from Cisco, you… Read more on Cisco Blogs

SaaS 63

SaaS Enterprise 63

Totango

MAY 27, 2022

Product-led growth (PLG) has emerged as one of the best strategies for selling SaaS software. SaaS businesses adopt product-led marketing to lower customer acquisition costs while improving customer retention and accelerating revenue growth. Why Are SaaS Businesses Opting for Product-led Growth Strategies?

SaaS 123

SaaS Customer retention Sales Marketing 123

ShepHyken

SEPTEMBER 4, 2023

Whether you’re a startup, a mid-market SaaS company, or an enterprise-level organization, these insights will help you maximize customer value, foster long-term relationships, and ensure a smooth customer onboarding journey. The old saying, “It costs less to keep existing customers than to chase after new ones,” comes to mind.

Customer Service 180

Customer Service Customer retention SaaS Best practices 180

Aspect

OCTOBER 3, 2018

A single platform approach allows for seamless transitions from automated to live service and a tighter, easier integration with enterprise systems and workflows. A Rich Set of APIs for External Integration with CRM Systems and Enterprise Data Sources. Personalized, Role-based, User Desktop.

APIs 107

APIs Self service SaaS Enterprise 107

ChurnZero

OCTOBER 8, 2021

We have two customers, both are large enterprises signed up to use a given marketing SaaS product. Both customers have had good relations with the SaaS enterprise for years, and are comparable in size, geography, and stage. . A large number of opened accounts with the SaaS business. . Excellent B2B relations. .

SaaS 98

SaaS Metrics B2B Enterprise 98

TechSee

APRIL 21, 2020

Leading enterprises have therefore had to tackle a third challenge: working out how to choose the right remote assistance software for technicians. Right now, enterprises such as Verizon are demanding deployment within one or two days. That naturally leads them toward a SaaS solution that can go live in under 24 hours.

Enterprise 109

Enterprise SaaS Contact Center Technology 109

Totango

MARCH 16, 2021

Typical stages which may be covered in a SaaS context include: Awareness: through marketing efforts, prospects become aware of a brand and its value proposition. However, the specifics vary significantly, particularly in a SaaS context, because of differences in marketing, customer engagement, and customer personas.

B2C 118

B2C B2B Journey mapping SaaS 118

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Touchpoints also include occasions when clients interact with your software app in a SaaS context. What functions the interaction serves.

B2B 119

B2B Journey mapping SaaS Upselling 119