CCNG

AUGUST 5, 2021

Even if it is just something around an increase in handle time, that information is useful to sales, marketing, and all the other areas of your business that need to make decisions that impact your customers. Sell the advantage of a connected enterprise with the contact center as the center spoke and your organization can only benefit!

Enterprise 195

Enterprise Contact Center CCNG Call Center 195

Totango

OCTOBER 14, 2024

Key takeaways : Sales leaders should ask potential customers about the outcome they need to achieve to be successful. Starting with an outcome focus makes it easier for sales leads to kick off an entire customer lifecycle, rather than just a quick handoff. This blog shares a few key takeaways.

Sales 62

Sales Upselling Engineering Enterprise 62

AWS Machine Learning

OCTOBER 29, 2024

Furthermore, these notes are usually personal and not stored in a central location, which is a lost opportunity for businesses to learn what does and doesn’t work, as well as how to improve their sales, purchasing, and communication processes. Many commercial generative AI solutions available are expensive and require user-based licenses.

Engineering 105

Engineering APIs Sales Enterprise 105

Totango

SEPTEMBER 22, 2023

We believe these collaborations are cornerstones for enterprises to deliver seamless experiences for their customers and to create the interconnectedness with cross-functional partners and systems needed to drive long-term revenue growth. And, that growth comes from consistently and quickly delivering customer value.

Enterprise 120

Enterprise Education Best practices Customer retention 120

CCNG

JULY 2, 2021

Deken is a CCNG member working with Emmerision as Director of Enterprise Sales in Lehi, Utah. When qualified and confident agents fill the seats of the contact center, customers and clients will receive the customer service they expect – and deserve.

CCNG 322

CCNG Contact Center Engineering Enterprise 322

NobelBiz

APRIL 2, 2024

With the growing customer expectations, enterprises are under great pressure to deliver exceptional service. At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

CSM Magazine

DECEMBER 2, 2024

a leading global CX technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that TTEC Digital has completed the first phases of a successful global sales process optimization program with Westcon-Comstor , a global technology provider and specialist distributor.

Sales 52

Sales CRM Consulting Consulting 52

TeleDirect

DECEMBER 25, 2024

Offer real-time assistance during global sales events. Real-World Success Stories Case Study 1: Expanding E-commerce Operations A global e-commerce company implemented a 24/7 call center to manage customer inquiries during major sales events. A 40% increase in customer satisfaction and a 20% boost in sales during peak periods.

Call Center 127

Call Center Customer Experience Technical Support Healthcare 127

TechSee

MARCH 11, 2025

Business Value: Revenue & Subscriber Growth – AI enables service-drive smarter sales by recommending upgrades and cross-sell opportunities at the right moment. With the power of visual AI and intelligent automation, enterprises can scale smarter, serve faster, and win more customers.

Customer Service 109

Customer Service Education Self service CRM 109

ShepHyken

AUGUST 31, 2023

It leads to the creation of a holistic customer experience in which every level of your sales funnel is optimized to meet customer needs and expectations. Enterprise resource management (ERP) systems centralize, automate, and manage core business data and processes, from inventory management to real-time sales information.

Journey mapping 330

Journey mapping Upselling CRM Feedback 330

Cincom

FEBRUARY 21, 2025

This will help the consultants implement the tool efficiently, satisfying all client requirements and improving their sales closure efforts. An expert CPQ consultant will assist businesses from the initial implementation of the tool and provide continuous support to ensure an efficient sales lifecycle. require CPQ solutions.

Consulting 40

Consulting Consulting Sales CRM 40

Totango

APRIL 9, 2024

Is 2024 the year of customer success or sales? This signifies that fostering an exceptional partnership between CS and sales teams — vital for long-term revenue growth, begins with understanding which customers can derive the highest value from your products and services over time.

Sales 114

Sales Outbound sales Revenue potential Accountability 114

Beyond Philosophy

NOVEMBER 28, 2016

There is general agreement that both developing employee ambassadors and customer advocates should receive high priority and emphasis if an enterprise is going to be successful. To build on this statement, let’s begin by looking at the results of satisfaction on downstream customer action. correlation.

Employee engagement 364

Employee engagement Consulting Consulting Enterprise 364

AWS Machine Learning

JANUARY 4, 2024

NLP SQL enables business users to analyze data and get answers by typing or speaking questions in natural language, such as the following: “Show total sales for each product last month” “Which products generated more revenue?” Enterprise Solutions Architect at AWS, experienced in Software Engineering, Enterprise Architecture, and AI/ML.

Best practices 136

Best practices Enterprise Engineering APIs 136

Beyond Philosophy

MARCH 31, 2020

So I waited a number of days but as the flight approached it was an exhausting and time-consuming experience, trying different numbers in different sales offices, writing e-mails no one bothered to reply to before I was able to convert my flight into an open-ticket one, for which I received no confirmation.

Airlines 499

Airlines Healthcare Government Self service 499

Cincom

FEBRUARY 14, 2025

Align CPQ with Your Sales Strategy A CPQ system that operates in isolation from the broader sales strategy leads to misaligned workflows, inconsistent pricing approvals, and disconnected customer interactions. Use APIs and middleware to bridge gaps between CPQ and existing enterprise systems, ensuring smooth data flow.

Best practices 40

Best practices Sales CRM Finance 40

TechSee

FEBRUARY 19, 2025

This unlocks superior QoI (Quality of Install) and CPE-agnostic solutions for customers, remote agents, remote sales and field technicians. Remote and Digital Sales Jen schedules a remote consultation through the FiberCo website. Jen is a working mom in her late 30s. Discover what Connectivity Guru can do for you!

Consulting 109

Consulting Consulting CRM Enterprise 109

Beyond Philosophy

JUNE 4, 2015

The ‘human’ factor, in marketing, communications, positioning, and experience creation through sales, service, and operations now pervades titles of articles, blogs, white papers, and even books. To understand customers, the effective enterprise needs to think in human, emotional terms.

Airlines 360

Airlines Marketing Enterprise Advertising 360

Totango

MAY 7, 2024

Both CS and Sales leaders agree: Retention is the #1 priority. Achieving higher retention requires close alignment between CS and Sales teams, yet 87% of CS and Sales leaders told us there’s significant room for improvement in their collaboration. But there’s a problem. Use your words Talk to each other!

Sales 103

Sales Upselling Metrics Accountability 103

Cincom

FEBRUARY 21, 2025

Speed, accuracy, and the ability to meet customer demands efficiently are the pillars of success for the sales team. Configure, Price, and Quote (CPQ) software plays a vital role in automating product configuration, pricing, and quote generation helping sales teams to easily handle complex pricing scenarios.

Sales 40

Sales Gamification Finance CRM 40

Totango

NOVEMBER 21, 2024

In a world where customer expectations are sky-high and data complexity is ever-increasing, Totango Unison is the game-changer that customer success and post-sales teams have been waiting for. The Evolution of Customer Success and Post-Sales Gone are the days when customer success was merely about putting out fires.

Chief Customer Officer 62

Chief Customer Officer Enterprise Upselling Sales 62

ShepHyken

APRIL 16, 2019

The Interview with Sandy Rogers: During Sandy’s tenure at Enterprise Rent-a-Car, the company focused on improving customer service to drive loyalty. Over ten years, the company’s customer satisfaction rating grew from 67% to 80%, service quality became more consistent between all branches, and sales tripled.

Scripts 256

Scripts Enterprise Customer emotions Customer Service 256

ShepHyken

JULY 29, 2019

Enterprises reap the most benefits of nurturing customer relationships long-term in order to keep customers constantly satisfied. My Comment: We measure sales, customer service, satisfaction, etc. Why Customer Success is Important in the Modern Age by Mia Jacobs. Totango) This is why customer success is critical now.

Customer Service 305

Customer Service Enterprise Analytics Customer Experience 305

Totango

JULY 17, 2024

You get success right; your revenue is coming.” – Charlie Sonnenberg, VP Sales, Totango + Catalyst Customer-led growth is the only way to protect and sustain revenue growth. Achieving higher retention and growth, however, requires effective collaboration and mutual support between customer success and sales teams. “Success is revenue.

Sales 100

Sales Metrics Accountability Benchmark 100

AWS Machine Learning

DECEMBER 3, 2024

The risk and impact of outages increase during peak usage periods, which vary by industry—from ecommerce sales events to financial quarter-ends or major product launches. This unified view enables everyone supporting your enterprise software to understand and act on insights about application health and performance.

Customer Experience 99

Customer Experience Engineering Enterprise Benchmark 99

AWS Machine Learning

MARCH 19, 2025

Today, we are excited to announce that Amazon Q Business a fully managed generative-AI powered assistant that you can configure to answer questions, provide summaries and generate content based on your enterprise datais now generally available in the Europe (Ireland) AWS Region. For more details, see Amazon Q Business pricing.

Government 95

Government Enterprise Wait times Engineering 95

ShepHyken

NOVEMBER 9, 2018

Developing and maintaining a successful enterprise in today’s demanding business landscape is no easy task. Whether you’re a small business or large-scale enterprise, maintaining database accuracy is essential for companies to optimize their operational performance and adequately represent their revenue and profitability.

CRM 249

CRM Enterprise Benchmark outsourcing 249

Beyond Philosophy

JUNE 11, 2015

What Publix does, instead of loyalty cards, is try different alternative approaches to build sales. Some retailers do more than emphasize the sales and service fundamentals. This has enabled Trader Joe’s to generate sales per square foot that are double the sales per square foot of Whole Foods.

Airlines 274

Airlines Customer centricity Multichannel Sales 274

Totango

DECEMBER 7, 2023

Merging sales and customer success (CS) is a delicate art that is often challenging but necessary for driving business results and creating a frictionless customer journey. Foster cross-functional alignment through common customer goals Alignment is most frequently achieved when there’s clarity and commonality around insight and objective.

Sales 95

Sales Enterprise Best practices Metrics 95

Beyond Philosophy

MAY 31, 2016

Whenever this is surfaced, it’s useful to ask some relevant questions with regard to ultimate enterprise value, particularly the employee experience vis-à-vis the customer experience. Finally, for employee ambassadorship to thrive, humanity and leadership must be built into organizational DNA, and evident, everyday, throughout the enterprise.

Customer advocacy 279

Customer advocacy Chief Customer Officer Employee engagement Consulting 279

AWS Machine Learning

MARCH 18, 2025

Firstly, LLMs dont have access to enterprise databases, and the models need to be customized to understand the specific database of an enterprise. The limitation of LLMs in understanding enterprise datasets and human context can be addressed using Retrieval Augmented Generation (RAG).

Enterprise 79

Enterprise Chatbots Engineering Metrics 79

Totango

MAY 17, 2023

When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities. More than half raised hands for sales and the CRO, and when asked if they felt the relationship with product teams could be enhanced, even more hands shot up.

Sales 113

Sales Marketing Metrics APIs 113

Callminer

AUGUST 1, 2017

Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. Katherine Dougherty, MaidPro National Sales Center Director, describes herself as being MaidPro born and raised.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Totango

APRIL 4, 2024

If you asked your customer success (CS) and sales leaders this question, what do you think each of them would say? Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion.

Sales 94

Sales Upselling Accountability SaaS 94