TechSee

JANUARY 25, 2023

link] Robb Origer, Vice President, Field Services Robb Origer has 25+ years of broad experience in operations, service, and sales. He has built and led teams supporting customer acquisition, final mile, and service efforts for organizations nationwide. Today, Robb leads field services for Sleep Number ( www.sleepnumber.com ).

Automotive 41

Automotive Management Enterprise B2B 41

Callminer

AUGUST 1, 2017

Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. Katherine Dougherty, MaidPro National Sales Center Director, describes herself as being MaidPro born and raised.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

TechSee

JUNE 9, 2022

The IVR asks if they need help with billing, sales, or technical support and the customer selects technical support. After guiding the customer through troubleshooting instructions, the error persists, and the AI determines that the brushes need replacing, and the customer is routed to the sales department.

Customer Experience 145

Customer Experience Self service Interactive Voice Response Technical Support 145

IdeasUnlimited

MARCH 6, 2024

Catering to businesses of all scales, from fledgling startups to established enterprises, IdeasUnlimited provides an enterprise-grade customer service solution. Apart from the traditional call center services, IdeasUnlimited offers specialized support in various domains.

Customer Support 105

Customer Support Brand ambassadors Call Center Enterprise 105

TechSee

SEPTEMBER 26, 2024

In today’s competitive business landscape, enterprises constantly seek new ways to boost efficiency, improve customer satisfaction, and reduce operational costs. For enterprise leaders looking to optimize their customer service operations, the return on investment (ROI) of Agentic AI is undeniable.

Average Handle Time 124

Average Handle Time Upselling Enterprise Technical Support 124

TechSee

JANUARY 24, 2019

Use Cases: Shopping Concierge: Video chat support allows agents to connect with online customers in real time, offering them advice and recommendations that directly increase sales. Customer inquiries: When customers turn to a company for help, video chat support gives a face to the business.

Call flow 141

Call flow Sales Technical Support APIs 141

Amity

OCTOBER 21, 2016

Subscription businesses are realizing more and more that customer success is the single most important driver of long-term performance related to MRR, revenue growth and enterprise value. Introducing a Customer Success team will ensure the end-to-end ownership and control of all aspects of deployment and growth after the initial sale.

Technical Support 87

Technical Support SaaS Accountability Sales 87

Sykes

MARCH 18, 2019

Sykes Enterprises, Incorporated, Chief Executive Officer Chuck Sykes is pleased to announce the appointment of Ian Barkin — co-founder of global intelligent automation (IA) and robotic process automation (RPA) leader Symphony Ventures, Inc. — About Sykes Enterprises, Incorporated. as chief strategy and marketing officer.

Technical Support 16

Technical Support outsourcing Enterprise Business Process Outsourcing 16

DMG Consulting

NOVEMBER 13, 2017

Question: Our contact center agents in customer service and technical support are being asked to up-sell and cross-sell. Answer: Agents in traditionally “non-sales” contact center roles are frequently asked to sell, due to evolving customer experience standards.

Technical Support 48

Technical Support Contact Center Coaching Customer Service 48

Kayako

DECEMBER 22, 2016

The term ‘customer service’ evokes nostalgia for sales clerks in long aprons in country town emporiums. Some see it as the old-fashioned version of customer support. Many people can’t distinguish between terms ‘customer support’ and ‘customer service’. SaaS companies and support teams. It’s confusing!

Customer Support 103

Customer Support Customer Service SaaS Technical Support 103

TechSee

APRIL 3, 2018

The relationship with your customers only begins with the sale. Visual Engagement is quickly proving to be a game changer in the enterprise-consumer relationship, improving relationships and success with customers from sales through service. Post-funnel marketing – Optimove.

Customer retention 141

Customer retention Technology Analytics Technical Support 141

Sykes

MARCH 5, 2019

HFS Research recognized Sykes Enterprises, Incorporated (“SYKES” or “the Company”) (NASDAQ: SYKE), as a true industry leader, ranking SYKES #1 for vision and go-to-market strategy and #3 overall in their Front Office Customer Engagement Operations Top 10 Report, published January 31, 2019. About Sykes Enterprises, Incorporated.

Marketing 75

Marketing Technical Support Enterprise Transportation 75

TechSee

JUNE 9, 2022

Terilogy and KDDI Evolva will continue to work together to create best practices in the region that will serve as a reference for the call center market in Japan, improving CX and promoting DX for enterprise. Following is the original, translated Press Release. *. May 23, 2022. Terilogy, Inc. KDDI Evolva Corporation.

Telecommunications 109

Telecommunications Construction Contact Center Technical Support 109

Sykes

AUGUST 1, 2019

About Sykes Enterprises, Incorporated. Sykes Enterprises, Incorporated (“SYKES” or “the Company”) is a leading provider of multi?channel engagement solutions and services with an emphasis on inbound multichannel demand generation, customer service and technical support to its clients’ customers. eileen.canady@sykes.com.

Multichannel 76

Multichannel Healthcare Technical Support Transportation 76

Amity

SEPTEMBER 6, 2018

Subscription businesses are realizing more and more that customer success is the single most important driver of long-term performance related to MRR, revenue growth and enterprise value. Introducing a Customer Success team will ensure the end-to-end ownership and control of all aspects of deployment and growth after the initial sale.

Technical Support 75

Technical Support SaaS Accountability Sales 75

Totango

JANUARY 22, 2024

Customer success will be the C-suite partner for growth The current enterprise B2B environment is marked by fierce competition, complex stakeholders, and an urgency to demonstrate end-to-end value to both customers and the business. By nature, CSMs feel inclined to assume any responsibility involving the customer.

SaaS 100

SaaS Enterprise Engineering Technical Support 100

Hodusoft

MARCH 26, 2025

During peak seasons like holidays, sales, or promotion, the situation gets critical. The functionality also ensures that customers reach the right support team quickly and get the help they need without unnecessary delays or transfers. It can range from order issues, technical support, product information, returns, and more.

Contact Center 52

Contact Center Contact center software Interactive Voice Response contact center solutions 52

TechSee

DECEMBER 5, 2017

Recognizing that continuously adding quality agents simply does not add up financially, more and more companies are turning to technology in order to scale quality support. Casengo is a cloud-based customer support software platform that enables companies to provide customer service through social networks, email or chat.

Contact Center 116

Contact Center Technology Self service Call Center 116

Sykes

SEPTEMBER 11, 2019

About Sykes Enterprises, Incorporated. Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. Sykes Enterprises, Incorporated. Sykes Enterprises, Incorporated. Sykes Enterprises, Incorporated.

outsourcing 75

outsourcing Multichannel Enterprise Technical Support 75

TechSee

FEBRUARY 16, 2021

According to the January 2021 mid-pandemic survey , 65% of consumers agree that they would rather avoid technician visits unless absolutely necessary and two-thirds (64%) would be more loyal to companies that take extra technical support safety precautions. The division between sales and service activities has become blurred.

outsourcing 109

outsourcing Upselling Surveys Technical Support 109

Callminer

MARCH 9, 2020

“While software is not able to fully schedule by itself (yet), having a software that can pre-place best sellers according to highest sale hours not only saves you some time, but actually helps ensure your best people are always on your toughest jobs.” Look for tools that automate skill-to-task matched scheduling.

Best practices 182

Best practices Call Center Analytics Metrics 182

Vcaretec

JUNE 6, 2022

Having a long-term partner for customer support enables the firm to focus on helping their patients and customers, while relying on a trusted partner for transactional patient and customer support with full regulatory compliance.

Customer Care 85

Customer Care Wireless Telecommunications outsourcing 85

Amity

SEPTEMBER 5, 2018

Let your Technical Support Specialists handle actual technical issues. Align your Customer Success team with the Sales organization – As you build your Customer Success team understand how you will manage customers based on the account size and level of importance.

Technical Support 80

Technical Support Upselling Accountability SaaS 80

TechSee

MARCH 13, 2018

as well as a PR blitz by some of the leading technology enterprises. That said, we have identified three areas of focus where AI has made significant strides in automating the customer support domain and is already providing value to enterprises. Virtual Agents.

Customer Service 95

Customer Service Chatbots Virtual Agent Technical Support 95

AWS Machine Learning

JUNE 25, 2024

Amazon Bedrock , a fully managed service designed to facilitate the integration of LLMs into enterprise applications, offers a choice of high-performing LLMs from leading artificial intelligence (AI) companies like Anthropic, Mistral AI, Meta, and Amazon through a single API.

Feedback 124

Feedback Engineering Enterprise Technical Support 124

Taylor Reach Group

MAY 11, 2018

Organizations today look across their customer-facing organization and see a cluster of Call Center or Contact Center activities: sales, technical support, customer service, returns, billing, collections etc. Is it deployed across the enterprise or are there separate CRM or similar systems in each Center?

Call Center 104

Call Center Interactive Voice Response Real estate Contact Center 104

TechSee

AUGUST 14, 2018

Agents performance is closely monitored, and their actions have business and financial implications, such as dropping a sale, dispatching a technician unnecessarily, losing a customer, or worse, setting off a social media backlash over a bad experience. Current state of DSS in contact centers. Call centers are highly stressed environments.

Contact Center 95

Contact Center Average Handle Time Scripts First call resolution 95

OctopusTech

JULY 15, 2024

Shopify Plus Overview Shopify Plus offers an enterprise-grade experience tailored for high-volume brands doing over $1M in annual sales. Significantly higher scalability to support Black Friday/Cyber Monday spikes in traffic. Wholesale channel support and business to business (B2B) functionality.

B2B 62

B2B Technical Support Enterprise Accountability 62

Quality Contact Solutions

JULY 19, 2018

At Quality Contact Solutions, we’ve defined our niche as sales. We exist because the world is driven by sales. Program Type: Business to business sales. Project scope: QCS conducts business to business sales for this client. The same can be said for the majority of the b to b telemarketing sales agents.

Telemarketing 63

Telemarketing Inbound sales Outbound sales outsourcing 63

Hodusoft

FEBRUARY 24, 2022

Today’s advanced business phone technology such as the IP PBX system provides small businesses and enterprises with a range of features and functionalities to enhance internal and external communications. Training and technical support. But here’s the good news! Conclusion.

voip 98

voip Management Technical Support Finance 98

Amity

DECEMBER 18, 2014

Subscription businesses are realizing more and more that customer success is the single most important driver of long-term performance related to MRR, revenue growth and enterprise value. Introducing a Customer Success team will ensure the end-to-end ownership and control of all aspects of deployment and growth after the initial sale.

Technical Support 48

Technical Support SaaS Enterprise Accountability 48

JustCall

APRIL 9, 2024

Collaboration functionalities: Look for collaborative sales features like call recording , whispering, and internal conferencing. These tools support knowledge sharing, coaching, and real-time support for agents. Our system boasts cutting-edge features designed to empower sales and customer support teams.

voip 40

voip Sales Scripts CRM 40

Aspect

APRIL 18, 2018

Back in mid-2016 as we were looking into the various platforms we could integrate with our Aspect CXP solution, which lets enterprises build and run AI-powered customer and employee self-service dialog applications, the one platform that really caught our eye was Facebook Messenger. To start, we used the FAQs we already had for our products.

Chatbots 78

Chatbots Self service Technical Support Sales 78

Amity

JULY 25, 2016

Let your Technical Support Specialists handle actual technical issues. Align your Customer Success team with the Sales organization – As you build your Customer Success team understand how you will manage customers based on the account size and level of importance.

Technical Support 59

Technical Support Upselling Accountability SaaS 59

Totango

SEPTEMBER 22, 2022

For customer success teams, SaaS tools serve to optimize the customer life cycle, improving your marketing, sales, and customer service to deliver better results to clients. This promotes higher customer satisfaction and retention, elevating sales and increasing revenue. They usually are licensed through a subscription sales model.

SaaS 71

SaaS CRM Advertising Analytics 71

Amity

MARCH 3, 2014

Let your Technical Support Specialists handle actual technical issues. Align your Customer Success team with the Sales organization – As you build your Customer Success team understand how you will manage customers based on the account size and level of importance.

SaaS 57

SaaS Technical Support Upselling Accountability 57

DMG Consulting

OCTOBER 6, 2023

Vendors are also: fine-tuning public models with their own data to improve accuracy; supporting the use of multiple LLMs simultaneously; or leveraging different ones based on use case. and customer service organizations.

Contact Center 59

Contact Center Call flow Enterprise Virtual Agent 59