TechSee

DECEMBER 28, 2020

“You’ve reached Service Enterprises. COVID-19 forced many enterprises to establish remote support teams staffed jointly by agents and technicians, with the goal of resolving customer’s issues without requiring the safety risk of a tech dispatch. Your call is important to us. For sales support, press 1.

Technical Support 186

Technical Support Customer Service Enterprise Scripts 186

AWS Machine Learning

MARCH 15, 2023

SageMaker runs the legacy script inside a processing container. SageMaker takes your script, copies your data from Amazon Simple Storage Service (Amazon S3), and then pulls a processing container. The SageMaker Processing job sets up your processing image using a Docker container entrypoint script.

Scripts 141

Scripts APIs Engineering Construction 141

ShepHyken

MAY 27, 2022

Upgraded tools can make the call center talk scripts more structured and systematic, so employees can easily carry out their tasks? . The right set of customer service tools can better guide the agents with the interactive decision trees , helping them resolve the bulk of customer problems without getting overwhelmed? .

Customer Support 323

Customer Support Employee engagement Call Center Scripts 323

TechSee

OCTOBER 2, 2024

Chatbots: Reactive and Scripted Most chatbots operate using predefined scripts or flows. For instance, while a chatbot might provide a scripted response when asking about a device (e.g. For instance, while a chatbot might provide a scripted response when asking about a device (e.g.

Chatbots 136

Chatbots Scripts Enterprise Technology 136

AWS Machine Learning

FEBRUARY 25, 2025

To build a generative AI -based conversational application integrated with relevant data sources, an enterprise needs to invest time, money, and people. Alation is a data intelligence company serving more than 600 global enterprises, including 40% of the Fortune 100. This blog post is co-written with Gene Arnold from Alation.

Enterprise 93

Enterprise Engineering APIs Accountability 93

AWS Machine Learning

JANUARY 24, 2025

In the preceding architecture diagram, AWS WAF is integrated with Amazon API Gateway to filter incoming traffic, blocking unintended requests and protecting applications from threats like SQL injection, cross-site scripting (XSS), and DoS attacks. He helps organizations build and operate cost-efficient, scalable cloud applications.

APIs 109

APIs Scripts Best practices Management 109

AWS Machine Learning

JULY 17, 2024

Amazon Q Business is a fully managed, secure, generative-AI powered enterprise chat assistant that enables natural language interactions with your organization’s data. The AWS Support, AWS Trusted Advisor, and AWS Health APIs are available for customers with Enterprise Support, Enterprise On-Ramp, or Business support plans.

Scripts 122

Scripts APIs Enterprise Accountability 122

AWS Machine Learning

AUGUST 2, 2024

Traditionally, earnings call scripts have followed similar templates, making it a repeatable task to generate them from scratch each time. On the other hand, generative artificial intelligence (AI) models can learn these templates and produce coherent scripts when fed with quarterly financial data.

Engineering 130

Engineering Scripts Metrics APIs 130

AWS Machine Learning

AUGUST 14, 2023

Enterprise search is a critical component of organizational efficiency through document digitization and knowledge management. Enterprise search covers storing documents such as digital files, indexing the documents for search, and providing relevant results based on user queries. script to preprocess and index the provided demo data.

Enterprise 88

Enterprise Scripts Best practices Analytics 88

ShepHyken

APRIL 15, 2022

This week, we feature an article by Manpreet Chawla, senior digital marketing specialist at Knowmax , a knowledge base management solution for enterprises looking to provide exceptional customer experience to their customers via enhanced agent satisfaction.

Customer Experience 183

Customer Experience Customer Support Enterprise Scripts 183

AWS Machine Learning

JULY 2, 2024

With the rise of generative artificial intelligence (AI), an increasing number of organizations use digital assistants to have their end-users ask domain-specific questions, using Retrieval Augmented Generation (RAG) over their enterprise data sources. You can also complete these steps by running the script cognito-create-testuser.sh

APIs 135

APIs Scripts Enterprise Engineering 135

AWS Machine Learning

MAY 3, 2023

Generative AI (GenAI) and large language models (LLMs), such as those available soon via Amazon Bedrock and Amazon Titan are transforming the way developers and enterprises are able to solve traditionally complex challenges related to natural language processing and understanding.

Enterprise 87

Enterprise Chatbots APIs Government 87

AWS Machine Learning

SEPTEMBER 20, 2023

Our training script uses this location to download and prepare the training data, and then train the model. With script mode, you can use the pre-built SageMaker containers and provide your own training script, which has the model definition, along with any custom libraries and dependencies. device), target.to(device)

Scripts 127

Scripts Engineering Accountability Enterprise 127

AWS Machine Learning

FEBRUARY 29, 2024

You can then iterate on preprocessing, training, and evaluation scripts, as well as configuration choices. framework/createmodel/ – This directory contains a Python script that creates a SageMaker model object based on model artifacts from a SageMaker Pipelines training step. script is used by pipeline_service.py The model_unit.py

Scripts 120

Scripts Engineering Metrics Best practices 120

AWS Machine Learning

MARCH 27, 2025

We tested the following adjustments with Anthropics Claude: We defined and assigned a persona with background information for the LLM: You are a Support Agent and an expert on the enterprise application software. You are a Support Agent and an expert on the enterprise application software. Customer: "Thank you for clarifying.

Education 96

Education Engineering APIs Enterprise 96

OrecX

JANUARY 27, 2022

Contact centers and enterprises can interact and collaborate with recorded audio and associated meta data in a host of ways through real-time audio capture. Likewise, the system can automatically provide script guidance to the agent to further mitigate potential problems. Supervisors can then intervene live to stave off any issues.

Scripts 127

Scripts Analytics Education Contact Center 127

AWS Machine Learning

APRIL 23, 2024

As successful proof-of-concepts transition into production, organizations are increasingly in need of enterprise scalable solutions. This post explores the new enterprise-grade features for Knowledge Bases on Amazon Bedrock and how they align with the AWS Well-Architected Framework.

APIs 127

APIs Enterprise Scripts Accountability 127

AWS Machine Learning

JUNE 17, 2024

Batch transform The batch transform pipeline consists of the following steps: The pipeline implements a data preparation step that retrieves data from a PrestoDB instance (using a data preprocessing script ) and stores the batch data in Amazon Simple Storage Service (Amazon S3). The evaluation step uses the evaluation script as a code entry.

Scripts 122

Scripts Engineering Metrics Big data 122

AWS Machine Learning

FEBRUARY 8, 2024

Generative AI agents are a versatile and powerful tool for large enterprises. shell script to automate provisioning of the parameterized AWS CloudFormation template, bedrock-customer-resources.yml , to deploy the following resources: An Amazon DynamoDB table populated with synthetic claims data.

APIs 140

APIs Scripts Enterprise Management 140

AWS Machine Learning

JANUARY 8, 2024

The first allows you to run a Python script from any server or instance including a Jupyter notebook; this is the quickest way to get started. In the following sections, we first describe the script solution, followed by the AWS CDK construct solution. The following diagram illustrates the sequence of events within the script.

Scripts 111

Scripts Construction APIs Healthcare 111

AWS Machine Learning

NOVEMBER 20, 2023

During a 1-day workshop, we were able to set up a distributed training configuration based on SageMaker within KT’s AWS account, accelerate KT’s training scripts using the SageMaker Distributed Data Parallel (DDP) library, and even test a training job using two ml.p4d.24xlarge 24xlarge instances. region_name}.amazonaws.com/pytorch-training:2.0.0-gpu-py310-cu118-ubuntu20.04-sagemaker'

Scripts 118

Scripts Finance Telecommunications Enterprise 118

TechSee

MARCH 11, 2024

Chatbots are typically rule-based systems that follow predefined scripts to interact with customers. By their nature, chatbots are limited to their programming, and they may struggle with complex requests or conversations that deviate from their script. What is their AI track record? Conversational AI for CX holds incredible potential.

Chatbots 124

Chatbots Enterprise Scripts Virtual Agent 124

Balto

NOVEMBER 2, 2023

Modern enterprise contact center solutions utilize Artificial Intelligence (AI) and Machine Learning (ML) to identify customer pain points, the causes of low scores, and why your customers aren’t satisfied with their experience with your company.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

TechSee

SEPTEMBER 24, 2019

That’s exactly why companies must strive to make sure all touchpoints are harmonized in terms of content, messaging and tone of voice, including marketing communications and customer service scripts, at every milestone along the customer journey. Take Disney, which leads the way with its omnichannel visitor experience.

Customer Experience 150

Customer Experience Self service Banking Analytics 150

AWS Machine Learning

NOVEMBER 9, 2023

Under Advanced Project Options , for Definition , select Pipeline script from SCM. For Script Path , enter Jenkinsfile. upload_file("pipelines/train/scripts/raw_preprocess.py","mammography-severity-model/scripts/raw_preprocess.py") s3_client.Bucket(default_bucket).upload_file("pipelines/train/scripts/evaluate_model.py","mammography-severity-model/scripts/evaluate_model.py")

Scripts 122

Scripts Accountability Best practices Engineering 122

AWS Machine Learning

AUGUST 29, 2023

Solution overview The following figure illustrates the proposed target MLOps architecture for enterprise batch inference for organizations who use GitLab CI/CD and Terraform infrastructure as code (IaC) in conjunction with AWS tools and services. The data scientist can review and approve the new version of the model independently.

Scripts 91

Scripts APIs Enterprise Accountability 91

AWS Machine Learning

NOVEMBER 15, 2023

If you don’t want to change the quota, you can simply modify the value of the MAX_PARALLEL_JOBS variable in the script (for example, to 5). Training script template The AutoML workflow in this post is based on scikit-learn preprocessing pipelines and algorithms. Note that individual pipeline scripts are not created yet at this point.

Scripts 114

Scripts Best practices Accountability Engineering 114

TechSee

JULY 14, 2020

Basic troubleshooting scripts are followed: power off, reboot, check error messages. Aside from the high cost to the enterprise each time a field service technician is dispatched, customer experience is negatively impacted too. A tier one agent gathers the requisite information: model number and nature of the problem.

Self service 109

Self service Enterprise Scripts Contact Center 109

IdeasUnlimited

MARCH 6, 2024

Catering to businesses of all scales, from fledgling startups to established enterprises, IdeasUnlimited provides an enterprise-grade customer service solution. Since its inception in 2010, IdeasUnlimited has been pivotal in scripting success stories for numerous businesses.

Customer Support 105

Customer Support Brand ambassadors Call Center Enterprise 105

AWS Machine Learning

JULY 25, 2024

Amazon Q Business is a fully managed, generative artificial intelligence (AI)-powered assistant that helps enterprises unlock the value of their data and knowledge. You need a Microsoft Windows instance to run PowerShell scripts and commands with PowerShell 7.4.1+. Using the provided PowerShell script.

Scripts 108

Scripts APIs Engineering Enterprise 108

Tethr

AUGUST 14, 2020

Are they tied down with strict phone or email scripts, rather than encouraged to have natural and human conversations? The first and most powerful marker of a listening enterprise is how a company treats its frontline employees—and the level of empowerment they give to the frontline. Tethr has your back.

Scripts 105

Scripts Best practices Call Center Enterprise 105

AWS Machine Learning

APRIL 26, 2024

user Write a Python script to read a CSV file containing stock prices and plot the closing prices over time using Matplotlib. The file should have columns named 'Date' and 'Close' for this script to work correctly. If your file uses different column names, you'll need to adjust the script accordingly.

Transportation 128

Transportation Scripts Accountability Benchmark 128

VirtualPBX

DECEMBER 17, 2019

Feel free to add them to your office script or incorporate them into your own freestyle method of handling calls on our Business Phone System. You can try either of these scripts to fill the room with your presence: Hi. Although these scripts are short, they carry a lot of weight. The scripts here are snappy and personable.

Scripts 90

Scripts Enterprise Personalization 90

AWS Machine Learning

OCTOBER 2, 2023

We can follow a simple three-step process to convert an experiment to a fully automated MLOps pipeline: Convert existing preprocessing, training, and evaluation code to command line scripts. Use the scripts created in step one as part of the processing and training steps. Integrate the pipeline into your CI/CD workflow.

Scripts 120

Scripts Construction Engineering APIs 120

TechSee

MARCH 11, 2024

Chatbots are typically rule-based systems that follow predefined scripts to interact with customers. By their nature, chatbots are limited to their programming, and they may struggle with complex requests or conversations that deviate from their script. What is their AI track record?

Chatbots 109

Chatbots Enterprise Scripts Virtual Agent 109

AWS Machine Learning

MAY 10, 2023

Migrating from interactive development on notebooks to batch jobs required you to copy code snippets from the notebook into a script, package the script with all its dependencies into a container, and schedule the container to run. In the following section, we show an example of using initialization scripts to install packages.

Scripts 94

Scripts Automotive Engineering Enterprise 94

AWS Machine Learning

JUNE 11, 2024

You also need the ML job scripts ready with a command to invoke them. In the following steps, we use a single file, train.py, as the ML job script. Extend the Neuron DLC Extend the Neuron DLC to include your ML job scripts and other necessary logic. Sebastian Bustillo is an Enterprise Solutions Architect at AWS.

Scripts 123

Scripts Engineering Enterprise Management 123