AWS Machine Learning

OCTOBER 31, 2024

A Business or Enterprise Google Workspace account with access to Google Chat. Run the script init-script.bash : chmod u+x init-script.bash./init-script.bash init-script.bash This script prompts you for the following: The Amazon Bedrock knowledge base ID to associate with your Google Chat app (refer to the prerequisites section).

APIs 123

APIs Scripts Accountability Construction 123

ShepHyken

APRIL 16, 2019

The Interview with Sandy Rogers: During Sandy’s tenure at Enterprise Rent-a-Car, the company focused on improving customer service to drive loyalty. Quotes: “Empathy doesn’t come from scripts. Formerly, Sandy was the senior vice president at Enterprise Rent-A-Car.

Scripts 264

Scripts Enterprise Customer emotions Customer Service 264

AWS Machine Learning

NOVEMBER 13, 2024

script to automatically copy the cdk configuration parameters to a configuration file by running the following command, still in the /cdk folder: /scripts/postdeploy.sh She supports enterprises across various industries, including retail, fashion, and manufacturing, on their cloud journey.

APIs 130

APIs Scripts Accountability Entertainment 130

Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Interactive agent scripts from Zingtree solve this problem. Agents can also send feedback directly to script authors to further improve processes.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

NOVEMBER 22, 2024

The data mesh architecture aims to increase the return on investments in data teams, processes, and technology, ultimately driving business value through innovative analytics and ML projects across the enterprise. This approach was not only time-consuming but also prone to errors and difficult to scale.

Government 99

Government Banking Accountability Engineering 99

TechSee

DECEMBER 28, 2020

“You’ve reached Service Enterprises. COVID-19 forced many enterprises to establish remote support teams staffed jointly by agents and technicians, with the goal of resolving customer’s issues without requiring the safety risk of a tech dispatch. Your call is important to us. For sales support, press 1.

Technical Support 186

Technical Support Customer Service Enterprise Scripts 186

TeleDirect

APRIL 18, 2025

Scalable and Customizable Services From solo practices to enterprise-level operations, call center services can be tailored to suit any business. Here’s how they support you: Answer Calls with Customized Scripts: Agents follow your tone and brand voice. Q5: Will my clients know theyre speaking with a third-party service?

Call Center 62

Call Center Bilingual agents Healthcare Scripts 62

AWS Machine Learning

MARCH 15, 2023

SageMaker runs the legacy script inside a processing container. SageMaker takes your script, copies your data from Amazon Simple Storage Service (Amazon S3), and then pulls a processing container. The SageMaker Processing job sets up your processing image using a Docker container entrypoint script.

Scripts 143

Scripts APIs Engineering Construction 143

TeleDirect

APRIL 3, 2025

Whether youre a small startup or a large enterprise, our solutions are designed to grow with you. Custom Script Design: Tailor responses to align with your brand voice. Our custom script design and flexible solutions ensure that our service aligns with your brands identity. A: Absolutely!

Interactive Voice Response 62

Interactive Voice Response Abandon rate Healthcare Multi-channel support 62

AWS Machine Learning

FEBRUARY 25, 2025

To build a generative AI -based conversational application integrated with relevant data sources, an enterprise needs to invest time, money, and people. Alation is a data intelligence company serving more than 600 global enterprises, including 40% of the Fortune 100. This blog post is co-written with Gene Arnold from Alation.

Enterprise 96

Enterprise Engineering APIs Accountability 96

TechSee

OCTOBER 2, 2024

Chatbots: Reactive and Scripted Most chatbots operate using predefined scripts or flows. For instance, while a chatbot might provide a scripted response when asking about a device (e.g. For instance, while a chatbot might provide a scripted response when asking about a device (e.g.

Chatbots 136

Chatbots Scripts Enterprise Technology 136

AWS Machine Learning

JANUARY 24, 2025

In the preceding architecture diagram, AWS WAF is integrated with Amazon API Gateway to filter incoming traffic, blocking unintended requests and protecting applications from threats like SQL injection, cross-site scripting (XSS), and DoS attacks. He helps organizations build and operate cost-efficient, scalable cloud applications.

APIs 111

APIs Scripts Best practices Management 111

AWS Machine Learning

JULY 17, 2024

Amazon Q Business is a fully managed, secure, generative-AI powered enterprise chat assistant that enables natural language interactions with your organization’s data. The AWS Support, AWS Trusted Advisor, and AWS Health APIs are available for customers with Enterprise Support, Enterprise On-Ramp, or Business support plans.

Scripts 123

Scripts APIs Enterprise Accountability 123

AWS Machine Learning

AUGUST 14, 2023

Enterprise search is a critical component of organizational efficiency through document digitization and knowledge management. Enterprise search covers storing documents such as digital files, indexing the documents for search, and providing relevant results based on user queries. script to preprocess and index the provided demo data.

Enterprise 92

Enterprise Scripts Best practices Analytics 92

TeleDirect

MAY 7, 2025

This means your customers get: Prompt, knowledgeable support Multichannel options (phone, chat, email) Faster response times You get the benefit of enterprise-level service without the internal cost. Access to Professional Talent and Technology Outsourced providers invest heavily in agent training and advanced customer service technologies.

outsourcing 62

outsourcing Call Center Multichannel Morale 62

AWS Machine Learning

AUGUST 2, 2024

Traditionally, earnings call scripts have followed similar templates, making it a repeatable task to generate them from scratch each time. On the other hand, generative artificial intelligence (AI) models can learn these templates and produce coherent scripts when fed with quarterly financial data.

Engineering 131

Engineering Scripts Metrics APIs 131

AWS Machine Learning

MARCH 8, 2023

After the data is downloaded into the training instance, the custom training script performs data preparation tasks and then trains the ML model using the XGBoost Estimator. A Python script to connect to Secrets Manager to retrieve Snowflake credentials. All code for this post is available in the GitHub repo.

Scripts 131

Scripts Accountability Enterprise Management 131

ShepHyken

APRIL 15, 2022

This week, we feature an article by Manpreet Chawla, senior digital marketing specialist at Knowmax , a knowledge base management solution for enterprises looking to provide exceptional customer experience to their customers via enhanced agent satisfaction.

Customer Experience 190

Customer Experience Customer Support Enterprise Scripts 190

AWS Machine Learning

MAY 3, 2023

Generative AI (GenAI) and large language models (LLMs), such as those available soon via Amazon Bedrock and Amazon Titan are transforming the way developers and enterprises are able to solve traditionally complex challenges related to natural language processing and understanding.

Enterprise 91

Enterprise Chatbots APIs Government 91

AWS Machine Learning

JULY 2, 2024

With the rise of generative artificial intelligence (AI), an increasing number of organizations use digital assistants to have their end-users ask domain-specific questions, using Retrieval Augmented Generation (RAG) over their enterprise data sources. You can also complete these steps by running the script cognito-create-testuser.sh

APIs 138

APIs Scripts Enterprise Engineering 138

AWS Machine Learning

NOVEMBER 14, 2024

from time import gmtime, strftime experiment_suffix = strftime('%d-%H-%M-%S', gmtime()) experiment_name = f"credit-risk-model-experiment-{experiment_suffix}" The processing script creates a new MLflow active experiment by calling the mlflow.set_experiment() method with the experiment name above. fit_transform(y).

Government 100

Government Management APIs Accountability 100

AWS Machine Learning

SEPTEMBER 20, 2023

Our training script uses this location to download and prepare the training data, and then train the model. With script mode, you can use the pre-built SageMaker containers and provide your own training script, which has the model definition, along with any custom libraries and dependencies. device), target.to(device)

Scripts 128

Scripts Engineering Accountability Enterprise 128

AWS Machine Learning

FEBRUARY 29, 2024

You can then iterate on preprocessing, training, and evaluation scripts, as well as configuration choices. framework/createmodel/ – This directory contains a Python script that creates a SageMaker model object based on model artifacts from a SageMaker Pipelines training step. script is used by pipeline_service.py The model_unit.py

Scripts 122

Scripts Engineering Metrics Best practices 122

OrecX

JANUARY 27, 2022

Contact centers and enterprises can interact and collaborate with recorded audio and associated meta data in a host of ways through real-time audio capture. Likewise, the system can automatically provide script guidance to the agent to further mitigate potential problems. Supervisors can then intervene live to stave off any issues.

Scripts 127

Scripts Analytics Education Contact Center 127

AWS Machine Learning

MARCH 19, 2024

However, this progress introduces unique challenges for enterprises navigating data-driven solutions. However, complex NLQs, such as time series data processing, multi-level aggregation, and pivot or joint table operations, may yield inconsistent Python script accuracy with a zero-shot prompt. setup.sh. (a a challenge-level question).

Construction 136

Construction Scripts APIs Enterprise 136

AWS Machine Learning

JUNE 17, 2024

Batch transform The batch transform pipeline consists of the following steps: The pipeline implements a data preparation step that retrieves data from a PrestoDB instance (using a data preprocessing script ) and stores the batch data in Amazon Simple Storage Service (Amazon S3). The evaluation step uses the evaluation script as a code entry.

Scripts 121

Scripts Engineering Metrics Big data 121

AWS Machine Learning

MARCH 27, 2025

We tested the following adjustments with Anthropics Claude: We defined and assigned a persona with background information for the LLM: You are a Support Agent and an expert on the enterprise application software. You are a Support Agent and an expert on the enterprise application software. Customer: "Thank you for clarifying.

Education 109

Education Engineering APIs Enterprise 109

AWS Machine Learning

FEBRUARY 8, 2024

Generative AI agents are a versatile and powerful tool for large enterprises. shell script to automate provisioning of the parameterized AWS CloudFormation template, bedrock-customer-resources.yml , to deploy the following resources: An Amazon DynamoDB table populated with synthetic claims data.

APIs 140

APIs Scripts Enterprise Management 140

AWS Machine Learning

JANUARY 8, 2024

The first allows you to run a Python script from any server or instance including a Jupyter notebook; this is the quickest way to get started. In the following sections, we first describe the script solution, followed by the AWS CDK construct solution. The following diagram illustrates the sequence of events within the script.

Scripts 115

Scripts Construction APIs Healthcare 115

AWS Machine Learning

AUGUST 7, 2024

As you aim to bring your proofs of concept to production at an enterprise scale, you may experience challenges aligning with the strict security compliance requirements of their organization. Optionally, you can commit to third-party version control systems such as GitHub, GitLab, or Enterprise Git.

Government 117

Government Benchmark Scripts Enterprise 117

AWS Machine Learning

NOVEMBER 20, 2023

During a 1-day workshop, we were able to set up a distributed training configuration based on SageMaker within KT’s AWS account, accelerate KT’s training scripts using the SageMaker Distributed Data Parallel (DDP) library, and even test a training job using two ml.p4d.24xlarge 24xlarge instances. region_name}.amazonaws.com/pytorch-training:2.0.0-gpu-py310-cu118-ubuntu20.04-sagemaker'

Scripts 119

Scripts Finance Telecommunications Enterprise 119

TeleDirect

APRIL 24, 2025

Scripts are tailored to match the legal or medical practices tone, procedures, and regulatory needs. Scalable Support Whether you’re a solo practitioner or part of a large enterprise, HIPAA-compliant call centers scale their services based on your specific needs.

Call Center 62

Call Center Healthcare voip CRM 62

TechSee

MARCH 11, 2024

Chatbots are typically rule-based systems that follow predefined scripts to interact with customers. By their nature, chatbots are limited to their programming, and they may struggle with complex requests or conversations that deviate from their script. What is their AI track record? Conversational AI for CX holds incredible potential.

Chatbots 124

Chatbots Enterprise Scripts Virtual Agent 124

AWS Machine Learning

AUGUST 29, 2023

Solution overview The following figure illustrates the proposed target MLOps architecture for enterprise batch inference for organizations who use GitLab CI/CD and Terraform infrastructure as code (IaC) in conjunction with AWS tools and services. The data scientist can review and approve the new version of the model independently.

Scripts 95

Scripts APIs Enterprise Accountability 95

AWS Machine Learning

APRIL 23, 2024

As successful proof-of-concepts transition into production, organizations are increasingly in need of enterprise scalable solutions. This post explores the new enterprise-grade features for Knowledge Bases on Amazon Bedrock and how they align with the AWS Well-Architected Framework.

APIs 126

APIs Enterprise Scripts Accountability 126

TechSee

SEPTEMBER 24, 2019

That’s exactly why companies must strive to make sure all touchpoints are harmonized in terms of content, messaging and tone of voice, including marketing communications and customer service scripts, at every milestone along the customer journey. Take Disney, which leads the way with its omnichannel visitor experience.

Customer Experience 150

Customer Experience Self service Banking Analytics 150

AWS Machine Learning

NOVEMBER 15, 2023

If you don’t want to change the quota, you can simply modify the value of the MAX_PARALLEL_JOBS variable in the script (for example, to 5). Training script template The AutoML workflow in this post is based on scikit-learn preprocessing pipelines and algorithms. Note that individual pipeline scripts are not created yet at this point.

Scripts 116

Scripts Best practices Accountability Engineering 116