Totango

JULY 29, 2022

Did you know that 70% of revenue in a subscription-based business comes from existing customer renewals and upsells? In order to ensure renewals and maximize upsell opportunities, it’s important to consistently provide value throughout the entire customer journey. Customer Expansion at its Core .

Upselling 115

Upselling Enterprise Accountability Metrics 115

TechSee

SEPTEMBER 26, 2024

In today’s competitive business landscape, enterprises constantly seek new ways to boost efficiency, improve customer satisfaction, and reduce operational costs. For enterprise leaders looking to optimize their customer service operations, the return on investment (ROI) of Agentic AI is undeniable.

Average Handle Time 124

Average Handle Time Upselling Enterprise Technical Support 124

CustomerSuccessBox

APRIL 27, 2022

Upselling is crucial for any B2B SaaS business. So, having B2B SaaS upselling strategies is vital for your business growth. If yes, then it might be time to set the ball rolling for an ‘Upsell’ conversation. Putting an upsell plan in place, knowing the strategies, etc. Why are B2B SaaS upselling strategies important?

Upselling 52

Upselling B2B SaaS Feedback 52

Cincom

MAY 8, 2024

From coordinating teams to configuring quotes, enterprise companies face immense challenges keeping sales operations running smoothly. Fortunately, Configure, Price, Quote (CPQ) software provides specialized solutions purpose-built for streamlining sales in enterprise environments. Related: What Is Configure Price Quote Software?

Enterprise 52

Enterprise Sales CRM Upselling 52

Totango

FEBRUARY 9, 2024

Similarly, to be successful, an enterprise needs to be able to prevent churn and increase revenue growth. It’s like a well-executed offensive strategy, where upsells, cross-sells, and expansions are the tactical plays that advance your business down the field, securing victories beyond the initial customer acquisition. Calculate it!

Upselling 112

Upselling Metrics Enterprise Best practices 112

ShepHyken

AUGUST 10, 2018

This matter of specialization doesn’t just relate to products but also to product discounts, promotions, upselling, and cross-selling. From there, machine learning creates models to predict what customers are most likely interested in. When marketing efforts are personalized, customers tend to respond more readily. Choosing Channels.

Analytics 168

Analytics Upselling Banking CRM 168

Totango

MAY 3, 2019

Plus, current customers are more likely to make major purchases or upsells. Better yet, customer success platforms make it easy to take action in response to customer health scores, enabling you to nurture unhappy customers or offer upsells to healthy accounts. Always keep the customer experience in mind.

Enterprise 81

Enterprise Upselling Feedback Advertising 81

TechSee

MARCH 1, 2021

” These lines – uttered with every Mickey D order – are probably the most famous upsell and cross-sell out there. To facilitate this shift, enterprises should explore innovations in technology that make it easier for your service staff to take the reins from your sales staff. “Do you want to SuperSize that?”

Sales 124

Sales Technology Customer Service Chatbots 124

TechSee

JANUARY 29, 2019

Enterprise adoption of AI in CRM. Computer vision can be a force multiplier for adding more essential insights for customer upsells and cross sales. Building these massive data sets is extremely time consuming and labor-intensive, and simply out of scope for many enterprises and vendors. No – computer vision.

CRM 164

CRM Personalization Self service Sales 164

Pointillist

SEPTEMBER 10, 2020

Customer journey orchestration enables enterprises to engage prospects and customers at optimal points along their journeys, in real time and through the most effective channels. Process mining provides analysts and managers with an easy way to analyze event logs within enterprise transaction systems.

Personalization 128

Personalization Interactive Voice Response Enterprise Upselling 128

TechSee

JUNE 30, 2021

While installing the range, Mike pointed out that their hood needed to be replaced, earning himself a bonus for the upsell. When the office manager at a busy enterprise calls to report that their network printer is down, the supplier does not have the luxury of asking too many questions. But on Tuesday….Mike’s

Construction 164

Construction Upselling Healthcare Enterprise 164

Tethr

AUGUST 27, 2020

An NTT study found that 44 percent of enterprises now operate structured VoC programs to drive CX improvement and innovation. The most thorough VoC programs are able to sort through customer interactions to provide organizations customer intelligence and insights that anyone inside the enterprise can interpret. If not, you should be.

Enterprise 117

Enterprise Upselling Customer effort Call Center 117

Totango

APRIL 5, 2022

The number of NPS software providers has proliferated as the importance of tracking Net Promoter Score (NPS) has been realized by a growing number of enterprises. Leverage satisfied customer responses for upselling conversions and referrals. This raises the question, how do you find the best NPS software solutions?

Upselling 105

Upselling Surveys Analytics Customer retention 105

Nicereply

MARCH 16, 2022

Some treat Customer Experience as a synonym to Customer Success, others see Success and Support as part of the CX team, and still, others prefer it reports into Sales as a way to increase upsells and renewals. The focus would be on retention and higher-touch service offerings to our enterprise customers. What a fantastic model!

Sales 111

Sales Customer Experience Upselling Self service 111

Totango

DECEMBER 20, 2023

The best of both worlds: unmatched enterprise-grade implementation and usability The G2 Winter 2024 reports ranked Totango as the number one customer success software in the enterprise implementation index. This recognition shines a spotlight on our commitment to offering an easy and efficient implementation process.

Enterprise 112

Enterprise Customer centricity Benchmark Upselling 112

TechSee

SEPTEMBER 24, 2019

If Customer Service has not yet resolved a customer’s issue, a planned upsell should be delayed. However, it is only when the enterprise delivers an integrated and seamless experience across all channels that it can achieve true consistency. If Sam was a VIP once, he should be a VIP next time too. Consistency throughout the journey.

Customer Experience 150

Customer Experience Self service Banking Analytics 150

ShepHyken

JULY 1, 2022

Grow revenues & increase sales through upselling & cross-selling . The only way to achieve this is through an amalgamation of point solutions, with IT and enterprise capabilities. . Optimized marketing effectiveness across engagement points . Improved operational efficiency with faster time to market .

Airlines 200

Airlines Upselling Customer Experience Chatbots 200

Totango

JULY 23, 2019

This shift means there is far more value to be generated after the sale through repeated renewals, as well as possible upsells and cross-sells. Enterprises reap the most benefits of nurturing customer relationships long-term in order to keep customers constantly satisfied. . Why Customer Success is Important for Enterprises.

Upselling 90

Upselling Customer centricity Enterprise Education 90

Totango

AUGUST 11, 2021

You can make it easier for customers to navigate this part of their journey by sending renewal reminders and upsell offers, streamlining your payment process, and creating automated workflows to help customers through common support issues which arise when renewing or upgrading.

Best practices 118

Best practices Customer Experience Upselling Interactive Voice Response 118

TeleDirect

MARCH 1, 2021

Telesales & upsells are just one area where an efficient BPO call center can help. Need to refocus the importance of customer service in your own enterprise? Short-term satisfaction = long-term goals. Ready to highlight the importance of customers for your call center?

Call Center 117

Call Center Customer Service Business Process Outsourcing Upselling 117

Totango

JULY 5, 2022

Make the Most of Upsell Opportunities. Upsells are the result of the growth a customer has enjoyed because of your commitment to delivering lifetime value. By utilizing a customer success software, you will be able to have deeper insight into your customers’ businesses and recognize when upsell opportunities present themselves.

Upselling 101

Upselling CRM Best practices Accountability 101

Totango

NOVEMBER 23, 2021

This, in turn, makes it difficult to intervene with customers who are at risk of churn, as well as challenging to spot upsell opportunities. Your Upsells Are Going Down. Look for a CS platform that lets you spot emerging upsell opportunities as well as customers at risk of churn. Your Escalations Are Going Up.

Upselling 95

Upselling CRM Revenue potential Feedback 95

Totango

NOVEMBER 25, 2020

With the context provided by these data sets, your enterprise can make informed decisions on how to engage with customers in a personal, proactive manner. . Equipped with this knowledge, CS teams can create more opportunities for upsells/expansions, as well as reduce churn rates. . Feedback metrics like NPS and CSAT scores.

CRM 110

CRM Upselling Metrics Accountability 110

TechSee

SEPTEMBER 21, 2023

Generative AI will be transformative for every enterprise. This is the vision behind Sophie AI, the world’s first multisensory AI platform for the enterprise. As a Generative AI enterprise platform, Sophie AI is built to secularly observe, learn and interact at scale, helping your agents, engineers and end-customers.

Engineering 109

Engineering Enterprise Chatbots Self service 109

Totango

JUNE 28, 2021

Creating opportunities for premium upsells. This creates the opportunity to deliver an appealing upsell offer inviting users to try your premium product. You can automate tasks that promote onboarding and adoption, increasing user engagement and setting the stage for an upsell offer. Freemium Strategy vs. Free Trial Strategy.

Upselling 93

Upselling SaaS Best practices Sales 93

Quality Contact Solutions

AUGUST 20, 2021

Quality Contact Solutions (QCS) is a certified woman-owned business enterprise and an industry leader in call center and telemarketing services solutions, including B2B and B2C programs. Working with small businesses to global enterprises,?A-LIGN?experts accredited?CMMC CMMC C3PAO?and and licensed CPA firm. LIGN.com.??.

Call Center 98

Call Center Telemarketing outsourcing B2C 98

Totango

MARCH 19, 2021

The post Customer Journey Infographic: Visualizing Your Customer’s Experience appeared first on Best Customer Success Blog | Trends & Articles for Enterprise Growth. Try it for free to see how Totango’s Spark Platform can help you promote better customer journeys and improve your customer’s experience.

Best practices 125

Best practices Customer retention Upselling SaaS 125

Totango

JULY 19, 2021

A majority of organizations that have CS teams now offer bonus compensation on top of salary , such as commissions on upsells and renewals, stock or equity options, and other bonuses. You can set your enterprise up to enjoy a stable, prosperous future by using these tips for building a customer success team. Onboarding.

Upselling 125

Upselling Feedback Surveys Customer advocacy 125

TechSee

FEBRUARY 16, 2021

To ensure customer expectations are met, technicians are now expected to empathize and engage with their customers, and to upsell additional products or services or recommend value-adds. Remote AR assistance to drive revenue. Not only do these new-generation technicians generate revenue, but they also become trusted resources for customers.

outsourcing 109

outsourcing Upselling Surveys Technical Support 109

Totango

NOVEMBER 10, 2021

Expansions & Upsells. As a result, expansions and upsells have become a key incentive in CS compensation plans. As a result, expansions and upsells have become a key incentive in CS compensation plans. How Totango Can Help. Ready to get started? Sign up for Totango for free today!

Upselling 88

Upselling Enterprise Surveys Sales 88

Totango

MARCH 6, 2020

Today’s on-demand, subscription-dominated marketplace requires that enterprises pay closer attention to what their customers want from their products—and there’s no clearer indication than their own words. Share Feedback Across Your Enterprise. As far as your customer is concerned, your response to their feedback is most important.

Best practices 93

Best practices Upselling Feedback Enterprise 93

Totango

AUGUST 14, 2020

We have Account Managers that are accountable for the cross-sells, upsells, and renewals with our customers. The post Getting Started with a Customer Success Program at Lucid appeared first on Best Customer Success Blog | Trends & Articles for Enterprise Growth. But they have to be working very closely together. .

Accountability 157

Accountability Feedback Sales Upselling 157

Totango

FEBRUARY 13, 2024

After a year of using the product, the team is implementing more custom journey programs and seeing an impact on revenue as a result of upsells and proactive retention with the help of the NPS customer journey program. Huli began using Totango to facilitate their onboarding, adoption, and nurture programs. What’s not to love?

Upselling 109

Upselling SaaS Accountability Enterprise 109

Totango

MAY 6, 2022

You should consider pursuing value-adding engagements, such as offering upsells or inviting referrals. Tracking customer health scores in this way yields several benefits: Highlighting opportunities to increase revenue by reaching out to satisfied customers with upselling and referral offers. Helping you predict expansion.

Best practices 121

Best practices Upselling Metrics Journey mapping 121

Quality Contact Solutions

JANUARY 21, 2021

.” About Quality Contact Solutions Quality Contact Solutions (QCS) is a certified woman-owned business enterprise and an industry leader in call center and telemarketing services solutions, including B2B and B2C programs.

Telemarketing 98

Telemarketing Business Process Outsourcing outsourcing B2C 98

Totango

JULY 1, 2022

In a B2B SaaS context, SaaS customer loyalty is expressed primarily through actions like subscription renewals, upsell purchases, referrals and product engagement. Other important loyalty metrics include subscription renewal rate , churn rate, upsell rate, and customer lifetime value.

B2B 111

B2B SaaS B2C Upselling 111

Totango

OCTOBER 6, 2020

For customer-centered enterprises, knowing where these elements both differ and intersect is essential to creating the best client experience possible. Customer advocacy is an incredibly effective way to build loyalty towards your enterprise, and data-driven customer success is essential in making that happen.

Customer Support 109

Customer Support Customer advocacy Construction Enterprise 109