ShepHyken

APRIL 15, 2020

He shared how he’s seen businesses take something that is either really boring or very serious—or both—and make them entertaining. The other day I was talking to my friend and fellow customer experience (CX) expert, Dan Gingiss. He gave a great example. This is filled with disclaimers, indemnity clauses and more.

Entertainment 368

Entertainment Customer Experience Customer Service Employee engagement 368

Maru Group

MARCH 14, 2023

Todd Trautz Maru/Matchbox | March 2023 A global entertainment studio enlisted Maru to help advise them on content planning. Additionally, the entertainment studio sought to leverage the emotional connection to the original movie or show to draw in a new generation of viewers while capitalizing on the previous audience.

Entertainment 82

Entertainment Customer Experience Management 82

ShepHyken

MAY 3, 2021

(Total Retail) Successful e-commerce customer experience will be personally connected, inspiring and entertaining, video-based, and feel much more “human.”. An entertaining experience drives higher engagement. My Comment: You can’t automate a customer relationship. That’s a full chapter in my latest book, I’ll Be Back.

Customer Service 286

Customer Service Entertainment Banking Marketing 286

ShepHyken

MARCH 26, 2024

Whether it’s sports, entertainment, or business, some people are so good that what they do looks easy. My friend Norman Beck recently shared a quote that inspired him: We work hard to make it look easy. Isn’t that what the best people do?

Entertainment 231

Entertainment Education Personalization Customer Service 231

ShepHyken

JANUARY 4, 2021

The author has taken the titles of many of our favorite 80’s songs and worked them into this entertaining post. This article popped up in my feed and made me smile. If you love music, you’ll enjoy this fun article. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 377

Customer Service Entertainment Customer Experience Marketing 377

ShepHyken

AUGUST 19, 2020

By the way, these magicians focus on entertainment rather than voodoo or witchcraft, in case you were concerned. I read an article penned by Dale Salwak in Linking Ring Magazine, the publication put out by the International Brotherhood of Magicians. Dale is a magician—yes, a professional magician—and one of the best.

Entertainment 331

Entertainment Customer Service 331

Beyond Philosophy

JUNE 15, 2016

Toms shoes, for example, hopes to entertain its customers with an in-store virtual reality video that immerses them in a company trip to Peru to distribute shoes to children. Toms is hoping to entertain and inspire – both positive emotions that drive brand loyalty. eBay is trying to make the experience easy and personalized.

Entertainment 283

Entertainment Consulting Consulting Customer Experience 283

ShepHyken

DECEMBER 23, 2020

In the world of show business and live entertainment, every act has an “opening.”. Most people think it’s the first words that come out of the actors’ mouths, but it’s more than that. It’s the moment the audience sees the actors walking onto the stage.

Customer Service 316

Customer Service Entertainment Wait times Customer Support 316

ShepHyken

FEBRUARY 10, 2021

Many of my friends are professional entertainers. That experience in show business gave me the stage chops to start my business as a professional speaker. I share this background to give you some context. A friend I’ve known for years is Jeff McBride, an amazing magician who performs throughout the world and resides in Las Vegas.

B2C 329

B2C Entertainment B2B Sales 329

Beyond Philosophy

JANUARY 18, 2016

According to the YouTube Video , the family found the tech asleep on the couch in their entertainment room, using their son’s pillow for his head. And then the stories go viral or become the subject of well-produced and highly entertaining country song on YouTube. He was roused, where it appeared he would get to work.

Airlines 274

Airlines Entertainment Banking Consulting 274

Steve DiGioia

MAY 2, 2022

The fans need to be entertained and the wrestler won’t let them down. They are here to not just satisfy but to exceed their fan’s need for entertainment. You’ll be entertained and your service mindset will be recharged. Posters are waving and cameras are ready. RELATED POST: Why Mom Was Right About Anticipatory Service.

Customer Service 252

Customer Service Entertainment Morale Scripts 252

Contact Center Pipeline

APRIL 27, 2021

But as far as being entertained by them, I’m not. I have to admit, I’ve never gotten the whole superhero thing. I know that superhero movies consistently do really well at the box office, so I suppose that’s enough of a reason to keep making them. Superhero movies have been a staple in movie theaters […].

Contact Center 204

Contact Center Entertainment Virtual Agent Call Center 204

Beyond Philosophy

NOVEMBER 4, 2018

We all know that Netflix is convenient, you just subscribe and your entertainment is waiting for you (often with pretty spot-on suggestions). Why make a customer come down to the store, or even open the app if they are going to need more of your product in a few weeks time? Subscriptions are the ultimate convenience.

Customer Experience 405

Customer Experience Banking Transportation Entertainment 405

Beyond Philosophy

JANUARY 19, 2022

While they have to this point largely been dominated by games and entertainment, these immersive technologies are poised to change how people interact with brands’ products and services in more everyday ways. Immersive experiences are part of the metaverse, leveraging the power of augmented reality (AR) and VR.

Entertainment 195

Entertainment Consulting Consulting Technology 195

ShepHyken

SEPTEMBER 4, 2019

This pattern mirrors one found in the entertainment business—the four stages of an actor. It can mean the beginning of the end for a business, and it usually comes as a result of not listening to the company’s customers. Let’s say our actor’s name is John Smith.

Entertainment 290

Entertainment Feedback Customer Experience Customer Service 290

ShepHyken

APRIL 30, 2024

I quoted several people from sports, entertainment and business. Earlier this year, I wrote an article about the hard work it takes to make something look easy. The gist of the article was that we work hard to make doing business with us easy.

Entertainment 246

Entertainment Consulting Consulting Surveys 246

ShepHyken

OCTOBER 31, 2017

Everyone is competing for the entertainment dollar, and the way that you get that dollar is through the experience.” – Josh Liebman. . Shep Hyken is a customer service and experience expert , “New York Times” best-selling author, award-winning keynote speaker , and your host of Amazing Business Radio.

Entertainment 276

Entertainment Construction Consulting Consulting 276

Beyond Philosophy

JULY 19, 2019

There was a phrase that used to entertain me along these lines that said, “When somebody pats you on the back, they are looking for the place to stick the knife.” When you can get on with management, you can get on with your promotions after all.

Management 268

Management Entertainment Consulting Consulting 268

ShepHyken

JULY 12, 2021

I love the very entertaining story that sets up the main point of the article. I’m a fan of the title, however, if you look at the responsibilities of this executive position, it varies from company to company. That’s not good or bad. Related to this article, it is about knowing your customers and your competitors. by Gautam Mahajan.

Customer Service 330

Customer Service Entertainment Coaching Self service 330

Steve DiGioia

FEBRUARY 22, 2016

A person entertained in one’s house. One that purchases a commodity or service. An individual usually having some specified distinctive trait. Example : A real tough customer. Definition of a Guest*. A person to whom hospitality is extended. A person who pays for the services of an establishment (as a hotel or restaurant).

Entertainment 235

Entertainment Personalization Customer Service 235

ShepHyken

DECEMBER 14, 2020

And, his second trend about how every company is now an entertainment company. Van Belleghem’s take on eCommerce is that it’s E(everywhere)-Commerce – a very interesting way to view it. Something to think about!) That’s just two of the six.

Customer Service 276

Customer Service Entertainment Customer Experience Marketing 276

ShepHyken

AUGUST 14, 2020

Content can be designed to raise revenue, sell products, educate, or entertain the consumers. The same study highlighted that 73% of customers worldwide love to watch videos on social media that are entertaining. #3. Replying to comments can help in increasing customer loyalty towards the brand. Post-sale monitoring.

Customer Experience 254

Customer Experience Entertainment Sales Advertising 254

ShepHyken

DECEMBER 10, 2021

This week we feature an article by Alp Pekkocak who leads the industry and product marketing for Media & Entertainment at Salesforce. Alp Pekkocak leads industry and product marketing for Media & Entertainment at Salesforce. Learn more about how technology can help you maximize subscribers’ lifetime value. .

Entertainment 213

Entertainment Airlines Personalization Self service 213

Beyond Philosophy

MARCH 22, 2017

Does anyone else find it entertaining that in China they order American Take Out? Delivering the Goods. Delivery is key for McDonald’s food in other part of the world, mostly Asian countries. Last year, China’s delivery business grew by 30%. McDonald’s sees delivery as a huge opportunity for growth outside of China and other Asian countries.

Entertainment 318

Entertainment Consulting Consulting Customer Experience 318

ShepHyken

OCTOBER 16, 2018

Keith has over 30 years of expertise in marketing, communications, event production, entertainment, and strategic leadership. About : Keith Alper is the CEO of CPG Agency, which specializes in corporate and employee engagement.

Employee engagement 253

Employee engagement Entertainment Marketing Customer Service 253

Beyond Philosophy

APRIL 21, 2022

Consider the following: 57% of Americans want brands that make them laugh and entertain them. 66% of the older demographic want laughter and entertainment, so even more than the general population. However, in the same report, I read that: 47% of Americans want brands that inspire or motivate them.

Entertainment 221

Entertainment Consulting Consulting Marketing 221

ShepHyken

SEPTEMBER 30, 2016

With a warm, witty and wonderfully entertaining style, Warwick Merry brings creative energy to events. Are you annoying people with bad service that you can easily avoid? Put your systems in place and make your success happen. Whatever you do, stop wasting money!

Advertising 301

Advertising Entertainment Marketing Personalization 301

CSM Magazine

OCTOBER 15, 2024

They can be classed as entertainers, conductors, and customer service representatives all in one. Prioritise Efficiency and Entertain A seasoned casino dealer understands that the faster the game moves, the more satisfied players will be. Keep Cool Under Pressure Few entertainment environments are as high-pressure as a casino.

Entertainment 52

Entertainment Advertising Customer Care Customer Service 52

CX Accelerator

FEBRUARY 2, 2020

Degrees also included global tourism, sports and entertainment management, performing arts, and others are proof positive that people who find themselves in CX come from an incredibly diverse set of backgrounds. Other fields of study that had more than one representative were computer science, mathematics, engineering, history, and sociology.

Customer Experience 320

Customer Experience Journey mapping Entertainment Engineering 320

ShepHyken

NOVEMBER 11, 2016

Andy Masters, MA, CSP is author of the award-winning book “Kiss Your Customer: 77 Reasons Why Sales & Service Are Just Like Dating & Relationships,” and presents entertaining programs on leadership, sales/service and personal development topics.

Entertainment 288

Entertainment Morale Sales Personalization 288

Beyond Philosophy

FEBRUARY 6, 2020

Moreover, these games are usually fun, so much so that sometimes the entertainment industry makes them into a game show. The researchers explain the game rules to the participants, which usually involve a choice. The participants play, typically competing for a payout.

Marketing 405

Marketing Entertainment Consulting Consulting 405

ShepHyken

JUNE 6, 2017

Featured Interview: Shep begins the interview by asking Bryan Eisenberg about the four secret ingredients to making a great presentation, which are: Provide entertainment – tell a story. Present a Big Idea. Give the “How to’s.”. Give the audience or the reader the hope that they, too, can do it.

Customer centricity 236

Customer centricity Entertainment Customer Service Marketing 236

Beyond Philosophy

DECEMBER 25, 2017

Storytelling is a fantastic tool for entertaining and engaging both your customers and employees. Understanding the Anatomy of an Interaction could be the key. The New Essential Business Skill: Storytelling. There exists a significant trend toward storytelling in marketing. However, stories do much more than that.

Advertising 297

Advertising Entertainment Customer emotions Customer Experience 297

TechSee

SEPTEMBER 21, 2021

No longer are consumers watching news, entertainment, and sports over a limited number of channels at specifically scheduled times of the day. Analyzing this data will allow them to offer customized entertainment and other content to their customers at the most optimized price, further strengthening their relationship. .

Advertising 41

Advertising Entertainment Self service Banking 41

ShepHyken

MARCH 5, 2024

I’d say the entertainers were legends in the industry. In the past few months, I’ve been to several concerts. Two of them were Bob Dylan and Ringo Starr (of the Beatles). Both are talented beyond words. They both have successful careers. They have both been inducted into the Rock and Roll Hall of Fame.

Entertainment 219

Entertainment Personalization Customer Service Customer Experience 219

ShepHyken

APRIL 8, 2019

My Comment: My friend Steve Curtin, fellow customer service expert, shares an entertaining story about a problematic experience at a hotel restaurant. (Hotel Executive) Having been enticed by all the images of the specialty cocktail, I was looking forward to ordering one.

Customer Service 264

Customer Service Government Entertainment Healthcare 264

Beyond Philosophy

JUNE 25, 2020

You can have a brilliant, entertaining ad that’s concise and emotional for a product, but if people don’t remember it when they are making a buying decision, it failed. The other slogans didn’t include a memory cue. There was no reason for people to remember the message at the point where it mattered.

Management 472

Management Entertainment Consulting Consulting 472