ShepHyken

MARCH 26, 2024

Whether it’s sports, entertainment, or business, some people are so good that what they do looks easy. My friend Norman Beck recently shared a quote that inspired him: We work hard to make it look easy. Isn’t that what the best people do?

Entertainment 231

Entertainment Education Personalization Customer Service 231

AWS Machine Learning

NOVEMBER 7, 2024

To stay competitive, media, advertising, and entertainment enterprises need to stay abreast of recent dramatic technological developments. Character design Character design is a crucial aspect of storytelling in media and entertainment. Stable Image Ultra 1.0 Parameters 2.6

Advertising 124

Advertising Entertainment Marketing APIs 124

ShepHyken

MARCH 11, 2024

What can traditional businesses learn from innovative customer-centric strategies employed by the entertainment industry? What lessons can companies learn from the legendary rock band, Van Halen, in creating loyal customer followings? Why should organizations prioritize creating special and unforgettable experiences for their customers?

Customer Experience 386

Customer Experience Entertainment Customer centricity Personalization 386

Cisco - Contact Center

APRIL 16, 2023

I’m feeling super energized this week as I head out to the 100th anniversary of the NAB show in Las Vegas where I’ll be joined by my fantastic Cisco team, dedicated to supporting the Sports, Bro… Read more on Cisco Blogs

Entertainment 93

Entertainment 93

Beyond Philosophy

JANUARY 19, 2022

While they have to this point largely been dominated by games and entertainment, these immersive technologies are poised to change how people interact with brands’ products and services in more everyday ways. Immersive experiences are part of the metaverse, leveraging the power of augmented reality (AR) and VR.

Entertainment 195

Entertainment Consulting Consulting Technology 195

ShepHyken

APRIL 30, 2024

I quoted several people from sports, entertainment and business. Earlier this year, I wrote an article about the hard work it takes to make something look easy. The gist of the article was that we work hard to make doing business with us easy.

Entertainment 246

Entertainment Consulting Consulting Surveys 246

Contact Center Pipeline

JUNE 8, 2021

It isn’t easy to develop training programs, implement exercises to keep your audience entertained, and make sure all the correct […]. Trainers are responsible for helping the onboarding process run smoothly for new agents by delivering the best possible training program tailored to the training class and industry.

Contact Center 264

Contact Center Entertainment Personalization Call Center 264

Cisco - Contact Center

MAY 30, 2023

This blog was co-authored by Patricia Martinez. Take time to recognize all you’ve achieved so far this year. We invite you to celebrate with us at Cisco Live 2023 in Las Vegas from June 4 t… Read more on Cisco Blogs

Entertainment 52

Entertainment 52

Cisco - Contact Center

MAY 23, 2024

We’re excited to bring together forward-thinkers from retail, financial services, hospitality, and sports, media, and entertainment from June 2-6 in Las Vegas. Engage with visionaries, discover innovative solutions and gain insights that will drive your industry forward. Elevate your vision and Go Beyond!

Entertainment 92

Entertainment 92

ShepHyken

MARCH 5, 2024

I’d say the entertainers were legends in the industry. In the past few months, I’ve been to several concerts. Two of them were Bob Dylan and Ringo Starr (of the Beatles). Both are talented beyond words. They both have successful careers. They have both been inducted into the Rock and Roll Hall of Fame.

Entertainment 219

Entertainment Personalization Customer Service Customer Experience 219

Contact Center Pipeline

APRIL 27, 2021

But as far as being entertained by them, I’m not. I have to admit, I’ve never gotten the whole superhero thing. I know that superhero movies consistently do really well at the box office, so I suppose that’s enough of a reason to keep making them. Superhero movies have been a staple in movie theaters […].

Contact Center 204

Contact Center Entertainment Virtual Agent Call Center 204

ShepHyken

MAY 3, 2021

(Total Retail) Successful e-commerce customer experience will be personally connected, inspiring and entertaining, video-based, and feel much more “human.”. An entertaining experience drives higher engagement. My Comment: You can’t automate a customer relationship. That’s a full chapter in my latest book, I’ll Be Back.

Customer Service 286

Customer Service Entertainment Banking Marketing 286

Cisco - Contact Center

APRIL 22, 2024

Imagine juggling multiple remotes for your entertainment system, each controlling a different device and requiring endless button presses to achieve a simple task. This is what managing a complex… Read more on Cisco Blogs

Entertainment 98

Entertainment Management 98

ShepHyken

NOVEMBER 3, 2024

The author writes in a very conversational style that, while entertaining, makes some great points. Operationalize by Zeisler Consulting (Zeisler Consulting) If you’re wondering what CX really is, leave it to a marketer of course to put it succinctly and easily: CX is all about operationalizing your Brand Promise.

Customer Service 174

Customer Service Entertainment Consulting Consulting 174

Steve DiGioia

MAY 2, 2022

The fans need to be entertained and the wrestler won’t let them down. They are here to not just satisfy but to exceed their fan’s need for entertainment. You’ll be entertained and your service mindset will be recharged. Posters are waving and cameras are ready. RELATED POST: Why Mom Was Right About Anticipatory Service.

Customer Service 328

Customer Service Entertainment Morale Scripts 328

ShepHyken

OCTOBER 20, 2024

How much of your business strategy is about funniness—not just entertainment, but customer experiences made joyful by design? How To Make Your Customer Strategy Fun by Chip Bell (Forbes) Is your organization about fun? How often do your customers giggle?

Customer Service 191

Customer Service Customer centricity Entertainment Airlines 191

CSM Magazine

OCTOBER 29, 2024

Video games have become much more than just entertainment. Game Worlds as Art Example As mentioned in the previous paragraph, the gaming industry has evolved significantly, going far beyond entertainment. Today, games also have the power to develop positive skills, educate, and inspire millions of players worldwide.

Entertainment 105

Entertainment Education Transportation Technology 105

Cisco - Contact Center

JUNE 12, 2024

The SEAT Conference is fast approaching, and it promises to be an invaluable event for professionals in sports, media, and entertainment. We are excited to announce that Cisco will be in attendance, bringing our expertise and innovations to the forefront.

Entertainment 52

Entertainment 52

CSM Magazine

OCTOBER 16, 2024

Fans of table entertainment will find plenty of variants of classic card games such as blackjack, roulette and poker. It is important to realize that proper financial management, choosing the right entertainment and utilizing bonuses can have a significant impact on your results.

Entertainment 52

Entertainment Banking Technology Management 52

CSM Magazine

DECEMBER 5, 2017

Unlike their predecessors, who use the internet mainly to source information, the research found that 86 percent of Gen Z rely on the internet primarily for social media and entertainment, demonstrating a marked shift from “inform me” to “entertain me.” For them, there is no “online” or “internet.”

Entertainment 40

Entertainment Engineering Surveys Personalization 40

CSM Magazine

OCTOBER 15, 2024

They can be classed as entertainers, conductors, and customer service representatives all in one. Prioritise Efficiency and Entertain A seasoned casino dealer understands that the faster the game moves, the more satisfied players will be. Keep Cool Under Pressure Few entertainment environments are as high-pressure as a casino.

Entertainment 52

Entertainment Advertising Customer Care Customer Service 52

Beyond Philosophy

APRIL 21, 2022

Consider the following: 57% of Americans want brands that make them laugh and entertain them. 66% of the older demographic want laughter and entertainment, so even more than the general population. However, in the same report, I read that: 47% of Americans want brands that inspire or motivate them.

Entertainment 221

Entertainment Consulting Consulting Marketing 221

ShepHyken

DECEMBER 10, 2021

This week we feature an article by Alp Pekkocak who leads the industry and product marketing for Media & Entertainment at Salesforce. Alp Pekkocak leads industry and product marketing for Media & Entertainment at Salesforce. Learn more about how technology can help you maximize subscribers’ lifetime value. .

Entertainment 213

Entertainment Airlines Personalization Self service 213

Callminer

JULY 5, 2017

We’ve put together this list of 50 top marketing and analytics podcasts to make the search a bit less painful for you.

Analytics 182

Analytics Entertainment Marketing 182

ShepHyken

DECEMBER 23, 2020

In the world of show business and live entertainment, every act has an “opening.”. Most people think it’s the first words that come out of the actors’ mouths, but it’s more than that. It’s the moment the audience sees the actors walking onto the stage.

Customer Service 316

Customer Service Entertainment Wait times Customer Support 316

Beyond Philosophy

JANUARY 17, 2018

In both situations, you are going to spend more money than you thought you were going to for entertainment. So, when you lose the ticket, you have drained what you allotted mentally for your entertainment budget that evening, so you are unwilling to spend another $20 (it isn’t in the budget, after all!). In both cases, you are out $20.

Entertainment 314

Entertainment Accountability Consulting Consulting 314

ShepHyken

MARCH 28, 2022

My Comment: My friend and fellow customer experience expert, Dan Gingiss, shares several entertaining stories in his take on the “last mile” in retail. While the article is an entertaining rant on the topic, it makes a good point.

Customer Service 165

Customer Service Entertainment Personalization Customer Experience 165

ShepHyken

AUGUST 19, 2020

By the way, these magicians focus on entertainment rather than voodoo or witchcraft, in case you were concerned. I read an article penned by Dale Salwak in Linking Ring Magazine, the publication put out by the International Brotherhood of Magicians. Dale is a magician—yes, a professional magician—and one of the best.

Entertainment 331

Entertainment Customer Service 331

ShepHyken

APRIL 15, 2020

He shared how he’s seen businesses take something that is either really boring or very serious—or both—and make them entertaining. The other day I was talking to my friend and fellow customer experience (CX) expert, Dan Gingiss. He gave a great example. This is filled with disclaimers, indemnity clauses and more.

Entertainment 368

Entertainment Customer Experience Customer Service Employee engagement 368

AWS Machine Learning

JANUARY 31, 2024

We use the IMDb and Box Office Mojo dataset to simulate a catalog for media and entertainment customers and showcase how you can build your own RAG solution in just a couple of steps. Solution overview The IMDb and Box Office Mojo Movies/TV/OTT licensable data package provides a wide range of entertainment metadata, including over 1.6

Chatbots 115

Chatbots Entertainment APIs Advertising 115

Helpware

OCTOBER 17, 2023

There are applications in a variety of fields, from automotive and healthcare to agriculture and entertainment. Teaching a computer to see and identify objects is growing increasingly important as artificial intelligence (AI) and machine learning (ML) find more mainstream uses.

Automotive 85

Automotive Entertainment Healthcare 85

ShepHyken

FEBRUARY 10, 2021

Many of my friends are professional entertainers. That experience in show business gave me the stage chops to start my business as a professional speaker. I share this background to give you some context. A friend I’ve known for years is Jeff McBride, an amazing magician who performs throughout the world and resides in Las Vegas.

B2C 329

B2C Entertainment B2B Sales 329

ShepHyken

MAY 15, 2023

” About: Jesse Cole is the founder of Fans First Entertainment and the owner of the Savannah Bananas. It’s the culture that keeps people.” ” “Be patient in what you want for yourself, but be impatient about how much you give to others.”

Entertainment 156

Entertainment Customer Service Customer Experience 156

CSM Magazine

OCTOBER 4, 2024

The casino industry is one of excitement, entertainment, and creating an unforgettable experience for its guests. Among these, the major component would be the live casino forms of entertainment. Entertainment ranges from concerts, comedy shows, and other live events catering to people of all ages from all walks of life.

Entertainment 52

Entertainment CRM Feedback Technology 52

ShepHyken

JUNE 20, 2023

One, they are entertaining examples that not only make you smile but also make you think. Second, when the problem is resolved to the customer’s complete satisfaction, it may renew the customer’s confidence in the company to come back next time. There are more lessons and examples like these. I wanted to share these two for two reasons.

Customer Service 174

Customer Service Entertainment Airlines Customer Experience 174

ShepHyken

MAY 3, 2021

(Total Retail) Successful e-commerce customer experience will be personally connected, inspiring and entertaining, video-based, and feel much more “human.”. An entertaining experience drives higher engagement. My Comment: You can’t automate a customer relationship. That’s a full chapter in my latest book, I’ll Be Back.

Customer Service 156

Customer Service Entertainment Banking Marketing 156

CSM Magazine

SEPTEMBER 24, 2024

Maintaining an informed approach helps minimize risks and makes for a balanced and safe entertainment expertise. These measures help to limit access to gambling entertainment for a set period and avoid situations that could lead to addiction problems.

Entertainment 52

Entertainment Finance Education Banking 52