Beyond Philosophy

JANUARY 19, 2022

While they have to this point largely been dominated by games and entertainment, these immersive technologies are poised to change how people interact with brands’ products and services in more everyday ways. Immersive experiences are part of the metaverse, leveraging the power of augmented reality (AR) and VR.

Entertainment 195

Entertainment Consulting Consulting Technology 195

ShepHyken

APRIL 1, 2022

This week, we feature an article by Arvind Kumar, head of product marketing at Zonka Feedback , an all-in-one customer feedback and survey management software. Whether it is shopping, banking, working, entertainment, or even dating, digital options are available nowadays, and people are using them. . Real-time Feedback.

Feedback 216

Feedback Entertainment Surveys Banking 216

AWS Machine Learning

MARCH 4, 2024

Alida helps the world’s biggest brands create highly engaged research communities to gather feedback that fuels better customer experiences and product innovation. Open-ended survey questions allow responders to provide context and unanticipated feedback. This post is co-written with Sherwin Chu from Alida.

Feedback 118

Feedback APIs Engineering Surveys 118

ShepHyken

JANUARY 7, 2022

Josh Liebman is the Guest Experience Evangelist for ROLLER Software , a company that works with leisure and entertainment businesses to help them deliver better guest experiences. However, look at the volume of customer feedback you get and separate them into legitimate issues and surface-level whining.

Complaint resolution 216

Complaint resolution Entertainment Feedback Customer Experience 216

AWS Machine Learning

APRIL 9, 2025

HITL can take many forms, from end-users approving actions and providing feedback, to subject matter experts reviewing responses offline and agents working alongside customer service representatives. The common thread is maintaining human oversight and using human intelligence to improve agent performance.

APIs 88

APIs Entertainment Enterprise Feedback 88

Beyond Philosophy

JANUARY 19, 2022

Usually, you think of VR as an entertainment experience. However, Coca-Cola is taking their use of AR and VR beyond traditional entertainment and gaming use into new areas. So, they’re creating a solid connection with customers via an interaction with the products they bought and enhancing the experience with technology. .

Entertainment 221

Entertainment Real estate Technology Engineering 221

Call Center Weekly

NOVEMBER 13, 2017

In times past, I would dedicate time to act on the feedback. In fact, they have been helpful in shaping (and changing) my opinion on things, that I once was reluctant to entertain. Provide meaningful feedback One of the best ways to keep employees engaged is through feedback. That should not be the case.

Entertainment 159

Entertainment Contact Center Feedback Government 159

CSM Magazine

OCTOBER 25, 2023

The modern media and entertainment industry continually evolves, and customer experience is more crucial than ever. One key aspect of delivering outstanding customer experience in media and entertainment is through localization for the entertainment industry. Revenue Growth : Happy customers spend more.

Entertainment 52

Entertainment Customer Experience Customer retention Feedback 52

AWS Machine Learning

FEBRUARY 7, 2025

Slack already provides applications for workstations and phones, message threads for complex queries, emoji reactions for feedback, and file sharing capabilities. Every new message is acknowledged by a gear emoji for immediate feedback, which eventually changes to a check mark if the query was successful or an X if an error occurred.

Entertainment 75

Entertainment APIs Technology Feedback 75

CSM Magazine

FEBRUARY 18, 2025

2 Entertainment Entertainment focuses on the emotional appeal of the product page. It is advisable to measure performance through direct feedback and conversion rates, thus enabling data-driven decisions. It is not simply about providing information but about making the browsing experience enjoyable, i.e. fun.

Customer Experience 52

Customer Experience Entertainment Advertising Marketing 52

Nicereply

OCTOBER 16, 2024

Regularly gather feedback through surveys, reviews, or direct interactions. He also facilitated hotel bookings, offered meal recommendations, kept the group informed and entertained during travel, and even coordinated local guides at each stop. Educate You could also educate, entertain, and provide value. Gather their feedback.

Education 52

Education Entertainment Feedback Chatbots 52

ShepHyken

AUGUST 26, 2022

Such a tip jar is particularly relatable for those in service industries, for example, entertainment. . For one thing, it can be seen as a way of incentivizing customers to provide feedback or leave a positive review. A tip jar for your business could be a way to ask customers to show appreciation for good service.

Customer Experience 185

Customer Experience Entertainment Feedback Metrics 185

ShepHyken

JUNE 26, 2023

In this informative and entertaining article, Hodak takes her SUPER model and uses well-known brands from the fast-food industry to illustrate her points. Imagine a meeting with various customers sharing their feedback at a level that is far beyond a traditional focus group. My Comment: Brittany Hodak is one of my favorite CX experts.

Customer Service 41

Customer Service Customer centricity B2C Entertainment 41

Callminer

AUGUST 1, 2017

They don’t do anything else except maybe monitor a few calls and give some feedback. Agents can also send feedback directly to script authors to further improve processes. Feedback loops are imperative to success. If a QA person is responsible for delivering coaching/feedback, it can be time-consuming.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Beyond Philosophy

SEPTEMBER 26, 2019

If you were to find your organization in a similar situation, where your content was hitting a nerve and generating some negative feedback, you should consider the positives. Colin Shaw, global leader in Customer Experience and conference speaker, can inform and entertain your next conference audience. To do so, I baited the trolls.

Entertainment 276

Entertainment Sales Consulting Consulting 276

CSM Magazine

JANUARY 9, 2025

The iGaming industry thrives on its ability to offer immersive experiences, seamless gameplay, and unmatched entertainment. Monitor Player Feedback: Actively listen to customer suggestions and complaints to improve services. However, what sets one platform apart from another often boils down to customer service.

Customer Service 52

Customer Service Entertainment Best practices industry standards 52

ShepHyken

SEPTEMBER 15, 2023

So, now and then, send them a survey to collect updated information and ask them for feedback on improving your customer experience. But ideally, you must dispatch valuable email content, too – whether it’s to educate or entertain your readers. Last but not least, remember that your readers’ preferences keep evolving.

Marketing 161

Marketing Customer Experience Entertainment Customer centricity 161

ChurnZero

MAY 30, 2024

You can always scale your educational offerings later with new tools. 3: Collecting customer feedback to optimize your education program. Customer feedback can be an emotional rollercoaster. It can make you excited, insecure, confused, worried, and entertained at the same time. Ask better questions to get better feedback.

Education 107

Education Feedback Entertainment Metrics 107

TechSee

OCTOBER 16, 2018

Alexa has already proven capable of controlling smart home cameras, entertainment devices, lights, locks, and thermostats, and others. This capability allows visual assistants to fully interact, provide feedback and correct the customer when necessary.

Self service 138

Self service Wireless Chatbots Entertainment 138

PeopleMetrics

MARCH 13, 2015

They wanted the system of play that had entertained children for hours on end on rainy weekend afternoons. Do they have a mechanism for sharing customer feedback with others in the company? Feedback Fridays, Tip Tuesdays, SharePoint, and Slack channels that are dedicated to employee suggestions and feedback are increasing.

Customer Experience 109

Customer Experience Customer centricity Employee engagement Feedback 109

CCNG

OCTOBER 19, 2022

Temkin, 2017) After a bad experience, 30% of consumers tell the company, 50% tell their friends, and 15% provide feedback online. Forrester, 2016) 63% of CX professionals use customer feedback to prioritize investment in better products, services, and customer experiences. Forrester, 2016) The average email survey response rate is 24%.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

CSM Magazine

DECEMBER 2, 2024

Utilizing comfortable seating arrangements and providing reading materials or entertainment options can also enhance the waiting room environment. Regular evaluations and feedback sessions can help individual practitioners to improve their performance over time. Empathetic communication not only puts patients at ease.

Healthcare 52

Healthcare Customer Service Surveys Wait times 52

delighted

AUGUST 2, 2019

The answer to these questions is to create a proactive reputation marketing strategy powered by customer feedback. By consistently gathering customer feedback, you can drive more positive reviews and testimonials while stopping negative reviews in their tracks. How to gain and leverage customer feedback for reputation marketing.

Feedback 47

Feedback Marketing Real estate Surveys 47

BlueOcean

FEBRUARY 25, 2019

You know your wallet is stuffed with membership cards (roadside assistance, your local gym, and Costco) and your front porch welcomes monthly subscription boxes (Blue Apron, Trunk Club, and Honest Essentials), while your go-to entertainment is no longer cable TV but subscription-based media (Netflix, Hulu, and Amazon Prime.)

Customer Experience 116

Customer Experience Coaching Feedback Customer Care 116

TeleDirect

JANUARY 17, 2020

Schedule at least one monthly meeting with department leaders to stay on track – multi-level feedback and collaboration work! With timely surveys and follow-up communication, you’ll have an ear to the ground on critical feedback. Legendary performances aren’t limited to the sporting arena or entertainment field.

Best practices 93

Best practices Call Center Business Process Outsourcing Entertainment 93

AWS Machine Learning

JUNE 24, 2024

Krikey AI held weekly calls to examine sample labeled content and provide feedback to the SageMaker Ground Truth team. What would have taken our small team months, SageMaker Ground Truth helped us achieve in weeks—accelerating our ability to bring transformative generative AI capabilities to media, entertainment, gaming, and sports.

Entertainment 103

Entertainment Finance Government Advertising 103

C3Centricity

OCTOBER 22, 2020

OK, they are offering a free burger in return, which is generous, but I almost clicked on the “email us” button in the middle of the contact page on their website, when I was looking to contact them for a different reason than giving them feedback on their restaurants. Getting us to download something we didn’t want.

Advertising 143

Advertising Surveys Entertainment Airlines 143

ProProfs Blog

JUNE 19, 2020

In general, the low rating is assumed to be negative feedback, middle rating is taken as average feedback, whereas high rating is touted as the positive feedback. Online Entertainment. They offer impeccable customer support offering a transparent window for customer’s to make complaints, requests, and give feedback. .

Benchmark 117

Benchmark Surveys Feedback Entertainment 117

ProProfs Blog

MAY 6, 2020

Use coaching and feedback for employee development. Takeaway: If a remote employee is calling you after work hours, entertain the call. Regularly share positive feedback. So, what to do? The best ways to motivate your remote team are: Have video collaborations instead of conference calls. However, things don’t end here.

Management 162

Management Customer Service Best practices Entertainment 162

Lumoa

JANUARY 3, 2023

Surveys are one of the most useful tools out there for gathering quick feedback from customers, and understanding what motivates them. Are you looking for feedback on a new product? How much money did you spend on entertainment last month?”. What kind of results are you trying to get? Optimize open-ends for rich results.

Best practices 147

Best practices Surveys Metrics Construction 147

GetFeedback

JULY 19, 2019

Use that test as an opportunity to see how many surveys were filled out, to understand the quality of the feedback being received, etc. Passenger feedback from a Philadelphia-based airport alerted JetBlue to dissatisfaction. This is why organizations should begin by establishing internal benchmarks through a pilot program. .

Airlines 123

Airlines Benchmark B2C Surveys 123

PeopleMetrics

JULY 17, 2015

But still, it's had its entertaining moments. By making an operational habit out of listening and responding to customer feedback, you can address issues discover flaws in your customer experience before they snowball. It can also keep you focused on promises you can keep. Customer backlash comes in bulk.

Customer Experience 83

Customer Experience Customer centricity Entertainment Best practices 83

PeopleMetrics

JANUARY 19, 2018

Patient Feedback. Gathering patients’ feedback at these touchpoints can help patient services teams understand in real-time which services are delivering value to patients and which services are not. But how can patient services teams utilize this vast amount of data to demonstrate value and drive positive outcomes?

Customer centricity 93

Customer centricity Healthcare Customer Experience Entertainment 93

TechSee

MAY 7, 2019

percent) followed by entertainment products, including speakers, TVs, and gaming consoles (25.2 This technology is considered more effective than product videos, as it is more personalized and applies to the customer’s actual environment, incorporating interactive feedback and the ability to correct the customer when needed.

Surveys 107

Surveys Entertainment Education Self service 107

Fonolo

OCTOBER 10, 2018

The rise of digital commerce and the growth of social media have given consumers powerful tools to share their thoughts and feedback with brands. The ability for customers to tout their distinct opinions with far-reaching audiences is a new phenomenon that has shifted the way brands must think and operate.

Customer Service 104

Customer Service Call Center Entertainment Morale 104

Verint

JANUARY 23, 2018

Turnkey Intelligence is an independent third-party research firm recognized, respected and trusted by the top entities in sports and entertainment. This feedback is used to drive customer experience improvements at more than 220 professional and collegiate properties, leagues, brands and events.

Feedback 28

Feedback Entertainment Surveys Enterprise 28

inmoment

SEPTEMBER 19, 2019

Using this method, businesses can pinpoint where they might be coming up short and—thanks to that aforementioned feedback—create plans that result in transformative change and consistent, memorable experiences. I’ve seen companies that take the time and effort to use unstructured guest feedback capabilities reap sizable benefits.

Entertainment 40

Entertainment Surveys CRM Feedback 40