Remove Entertainment Remove Feedback Remove Morale
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Empowering Your Team to Deliver Kick-Ass Customer Experience

BlueOcean

You know your wallet is stuffed with membership cards (roadside assistance, your local gym, and Costco) and your front porch welcomes monthly subscription boxes (Blue Apron, Trunk Club, and Honest Essentials), while your go-to entertainment is no longer cable TV but subscription-based media (Netflix, Hulu, and Amazon Prime.)

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Effective Customer Service Strategies from the World’s Biggest Brands

Fonolo

The rise of digital commerce and the growth of social media have given consumers powerful tools to share their thoughts and feedback with brands. The moral of the story? The ability for customers to tout their distinct opinions with far-reaching audiences is a new phenomenon that has shifted the way brands must think and operate.

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Tips for Managing a Remote Customer Service Team

ProProfs Blog

Use coaching and feedback for employee development. Takeaway: If a remote employee is calling you after work hours, entertain the call. Some tips to boost team motivation and morale are: . Regularly share positive feedback. So, what to do? Enhance communication by leveraging technology. How do you motivate a remote team?

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Customer Service Week: 10 Ways to Show Appreciation to Your Team

CSM Magazine

Whether it’s a picnic in the park or a fun day at a local entertainment venue, the goal is to create an atmosphere where your team can unwind and bond. Recognizing individuals for their specific strengths and achievements can boost morale and motivate your team. From productivity to morale, everything starts with your people.

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How to Give Work from Home Call Center Agents the Support and Resources they Need to Keep Your Business Functioning at Its Best

SharpenCX

FlexJobs found that of the companies that allow remote work, 85% increased productivity, 90% improved employee morale, and 77% reduced operating costs. And, it’s how you’ll keep work-life balance and morale high for your agents. Let’s say you reviewed a handful of agent interactions and left feedback in-line on the interactions.

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5 Kinds of Facebook Content that Will Engage Your Customers

PeopleMetrics

If you receive great feedback and customer stories, don’t be shy about sharing those reviews – people trust other people’s opinions more than they trust advertising. When you motivate your customers like FitBit and Gold’s Gym do, it boosts their morale and makes them want to keep coming back for more. Involve Your Customers.

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5 Free Ways to Help Your Employees Improve Their Customer Service Skills

CSM Magazine

Instead, setting aside half a day, or possibly a weekend morning, for employees to come in and take part in a team-bonding event is a smart way to build morale. Activities like an in-office Escape Room (easily downloaded off the web) and a Scavenger Hunt are both entertaining and free of charge. Provide free online training courses.