ShepHyken

JUNE 28, 2022

Convenient Customer Feedback In Realtime. How to Use Customer Feedback to Improve Performance. Shep Hyken interviews Adam Alfia, co-founder of Feedback. He has a firmly entrenched background in high-end hospitality and entertainment. He shares how companies can utilize customer feedback to create a great experience.

Entertainment 165

Entertainment Feedback Surveys Customer Service 165

TechSee

MAY 7, 2019

2019 Survey: NFF Returns. The survey demonstrates that 41 percent of us have returned a non-defective item in the past 12 months. percent) followed by entertainment products, including speakers, TVs, and gaming consoles (25.2 The post Survey: NFF returns of electronic devices can be prevented appeared first on TechSee.

Surveys 107

Surveys Entertainment Education Self service 107

Nicereply

OCTOBER 16, 2024

Regularly gather feedback through surveys, reviews, or direct interactions. He also facilitated hotel bookings, offered meal recommendations, kept the group informed and entertained during travel, and even coordinated local guides at each stop. Educate You could also educate, entertain, and provide value. An example?

Education 52

Education Entertainment Feedback Chatbots 52

ShepHyken

JUNE 26, 2023

In this informative and entertaining article, Hodak takes her SUPER model and uses well-known brands from the fast-food industry to illustrate her points. Imagine a meeting with various customers sharing their feedback at a level that is far beyond a traditional focus group. My Comment: Brittany Hodak is one of my favorite CX experts.

Customer Service 41

Customer Service Customer centricity B2C Entertainment 41

CSM Magazine

OCTOBER 25, 2023

The modern media and entertainment industry continually evolves, and customer experience is more crucial than ever. One key aspect of delivering outstanding customer experience in media and entertainment is through localization for the entertainment industry. Revenue Growth : Happy customers spend more.

Entertainment 52

Entertainment Customer Experience Customer retention Feedback 52

CCNG

OCTOBER 19, 2022

Martech Alliance, 2021) Nearly half (48%) of survey respondents said the customer experience they deliver falls below or significantly below their customers’ expectations. Temkin, 2017) After a bad experience, 30% of consumers tell the company, 50% tell their friends, and 15% provide feedback online. (Acquia, 2019) 78.5%

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

Callminer

AUGUST 1, 2017

They don’t do anything else except maybe monitor a few calls and give some feedback. Agents can also send feedback directly to script authors to further improve processes. Feedback loops are imperative to success. If a QA person is responsible for delivering coaching/feedback, it can be time-consuming.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

TechSee

OCTOBER 16, 2018

According to a recent survey by TechSee, 76% of customers prefer self-installation for home electronic devices, and visual guidance has emerged as the solution of choice for the majority of customers. Google Consumer Survey underscores these statistics, with 20% of consumers (1 in 5) reporting that they’ve watched an unboxing video.

Self service 138

Self service Wireless Chatbots Entertainment 138

CSM Magazine

DECEMBER 2, 2024

In this article, we look at some key strategies and techniques for providing excellent patient care. According to a survey by Accenture , 25% of patients have switched healthcare providers due to poor customer service. Regular evaluations and feedback sessions can help individual practitioners to improve their performance over time.

Healthcare 52

Healthcare Customer Service Surveys Wait times 52

ProProfs Blog

JUNE 19, 2020

Net Promoter Score is primarily obtained through surveys. A typical NPS survey looks like this: The customer is asked to give a rating from a mark of 0 (not at all likely) to 10 ( extremely likely). For easy scheduling and management of recurring surveys, c ompanies are actively using the best net promoter score survey software.

Benchmark 117

Benchmark Surveys Feedback Entertainment 117

ChurnZero

MAY 30, 2024

You can always scale your educational offerings later with new tools. 3: Collecting customer feedback to optimize your education program. Customer feedback can be an emotional rollercoaster. It can make you excited, insecure, confused, worried, and entertained at the same time. Ask better questions to get better feedback.

Education 107

Education Feedback Entertainment Metrics 107

ShepHyken

SEPTEMBER 15, 2023

So, now and then, send them a survey to collect updated information and ask them for feedback on improving your customer experience. But ideally, you must dispatch valuable email content, too – whether it’s to educate or entertain your readers. Last but not least, remember that your readers’ preferences keep evolving.

Marketing 158

Marketing Customer Experience Entertainment Customer centricity 158

C3Centricity

OCTOBER 22, 2020

In the Janrain report “Brand Trust Survey” 48% of US internet users try to buy exclusively from companies they trust to protect their personal data. More than three out of five consumers say retail technologies have improved their shopping experiences, according to a survey by the National Retail Federation.

Advertising 143

Advertising Surveys Entertainment Airlines 143

ProProfs Blog

MAY 6, 2020

The above screenshot comes from the Deloitte Millennial Survey of 2017 that shows the percentage of millennials reporting that their employers have adopted flexible arrangements. Source: Deloitte Millennial Survey. Use coaching and feedback for employee development. Regularly share positive feedback. So, what to do?

Management 162

Management Customer Service Best practices Entertainment 162

GetFeedback

JULY 19, 2019

A recent McKinsey survey showed customer satisfaction with health insurance is 73% more likely when customer journeys work well than when only touchpoints do. The same survey showed that when hotels get the customer journey right, customers are 61% more willing to recommend the hotel than customers of hotels that only focus on touchpoints.

Airlines 123

Airlines Benchmark B2C Surveys 123

PeopleMetrics

MARCH 13, 2015

They wanted the system of play that had entertained children for hours on end on rainy weekend afternoons. Do they have a mechanism for sharing customer feedback with others in the company? Feedback Fridays, Tip Tuesdays, SharePoint, and Slack channels that are dedicated to employee suggestions and feedback are increasing.

Customer Experience 109

Customer Experience Customer centricity Employee engagement Feedback 109

delighted

AUGUST 2, 2019

The answer to these questions is to create a proactive reputation marketing strategy powered by customer feedback. By consistently gathering customer feedback, you can drive more positive reviews and testimonials while stopping negative reviews in their tracks. How to gain and leverage customer feedback for reputation marketing.

Feedback 47

Feedback Marketing Real estate Surveys 47

TeleDirect

JANUARY 17, 2020

Schedule at least one monthly meeting with department leaders to stay on track – multi-level feedback and collaboration work! With timely surveys and follow-up communication, you’ll have an ear to the ground on critical feedback. Legendary performances aren’t limited to the sporting arena or entertainment field.

Best practices 93

Best practices Call Center Business Process Outsourcing Entertainment 93

ProProfs Blog

APRIL 24, 2019

Gone are the days when you could entertain your customers enough through phone and email as traditional platforms. As a brand, you should not overlook the social communities on your company’s website, since they act like an open forum where your target audience can share their feedback. Adopt an Omnichannel Approach. NewVoiceMedia ).

Customer Service 92

Customer Service Journey mapping Entertainment Customer Support 92

PeopleMetrics

JANUARY 19, 2018

Patient Feedback. Companies can leverage internal processes they are already familiar with by surveying patients at each stage of the treatment journey. Gathering patients’ feedback at these touchpoints can help patient services teams understand in real-time which services are delivering value to patients and which services are not.

Customer centricity 93

Customer centricity Healthcare Customer Experience Entertainment 93

Ann Michaels and Associates

MAY 14, 2021

With the rise of reviews online and social media, many companies have opted out of sending their clients surveys altogether. Do surveys still play an important role? The Case For Surveys. Whether you are using mystery shopping or customer surveys, a business in today’s climate can never have too much customer interaction.

Surveys 45

Surveys Entertainment Advertising B2B 45

ProProfs Blog

OCTOBER 31, 2018

educational and entertaining emails, asking for feedback, curated content). BrightLocal’s Local Consumer Review Survey 2017 revealed that some 68% of consumers–higher than the 50% logged in the 2016 survey–said positive customer reviews draw them to do business with a company.

Marketing 160

Marketing Customer Experience Airlines Customer centricity 160

Verint

JANUARY 23, 2018

Turnkey Intelligence is an independent third-party research firm recognized, respected and trusted by the top entities in sports and entertainment. The company determined it had outgrown its “homegrown” survey tool and was searching for a more scalable, flexible and robust solution to meet the needs of its customer research group.

Feedback 28

Feedback Entertainment Surveys Enterprise 28

inmoment

SEPTEMBER 19, 2019

Unfortunately, typical survey approaches cannot capture the emotion that makes these experiences memorable. In my experience, providing surveys with open-ended questions, reading comments and analyzing the common themes therein are an effective means of identifying today’s drawbacks and successes.

Entertainment 40

Entertainment Surveys CRM Feedback 40

Customer Guru

MARCH 7, 2018

BookMyShow is India’s largest entertainment ticketing portal today, launched in Aug 2007 as India’s first ticketing aggregator. Its primary focus has always been delivering the very best entertainment experience to its dedicated customers. About BookMyShow. What is your vision around CX at your company?

Entertainment 62

Entertainment Customer centricity Surveys Feedback 62

Fonolo

APRIL 19, 2018

So to the customer service folks who are ready to take more away from TV and movies then simply an entertainment fix – this one is for you. All three options in the survey would basically rate Carol’s service as “exceptional”. Making the Most of Customer Feedback. Failing to Be Empathetic. She simply says, “Computer says no!”.

Customer Service 101

Customer Service Entertainment Airlines Benchmark 101

CSM Magazine

JULY 24, 2015

Customer Surveys. Sometimes, though, it’s useful to get anonymous feedback. Providing clients with an opportunity to do so with a short, clear and compelling customer satisfaction survey is a great way of achieving this. There also needs to be quick determination to identify key areas of improvement highlighted by the survey.

Entertainment 68

Entertainment Surveys Consulting Consulting 68

CSM Magazine

MAY 30, 2017

Get their feedback. 3) Obtain Customer Feedback. Customer feedback, obtained through focus-group discussion or more formal survey methods, can help you with this in the following ways: Feedback on performance is needed before service improvements are undertaken. bonuses, hours flexibility, awards).

Customer Service 80

Customer Service Entertainment Feedback Service level 80

CSM Magazine

OCTOBER 4, 2024

The casino industry is one of excitement, entertainment, and creating an unforgettable experience for its guests. Among these, the major component would be the live casino forms of entertainment. They obtain input from guests through surveys and reviews, and they make many changes based on the data collected.

Entertainment 52

Entertainment CRM Feedback Surveys 52

CSM Magazine

OCTOBER 5, 2022

This trend was brought into sharp focus by a recent survey that revealed nearly two-thirds of consumers have abandoned an account setup journey or online purchase because the sign-up process was too difficult. These testers can travel through your new customer journeys and offer detailed feedback on the overall process.

Entertainment 64

Entertainment Engineering Accountability Feedback 64

GetFeedback

SEPTEMBER 14, 2018

From this study, we can conclude: Entertaining customers doesn’t build loyalty when it comes to handling customer service issues; reducing customer effort , or the work required of them to resolve their issue, does. Encourage customers to share feedback. The key to getting feedback is to make it effortless for customers to do so.

Customer effort 68

Customer effort Entertainment Feedback SaaS 68

SharpenCX

MARCH 18, 2020

Being present with your agents and letting them see your expressions as you share feedback is crucial to keeping communication crystal clear. Let’s say you reviewed a handful of agent interactions and left feedback in-line on the interactions. How to address it: Work with IT to send a technology survey to your team. What’s more?

Call Center 94

Call Center Morale Coaching Cloud contact 94

Kayako

MAY 11, 2017

In-flight entertainment has been in-demand since commercial flight became routine; Virgin just figured out a way to up the ante by including individual TVs in all headrests. Consider sending them: Customer satisfaction surveys. Before we dive in let’s make one thing clear: Providing fluffy add-ons is not the same as added value.

Analytics 99

Analytics Entertainment Customer retention Surveys 99

ProProfs Blog

JANUARY 30, 2020

In the category of online entertainment, Netflix was the leading brand with a ranking of 89 percent in terms of how the brand met consumer expectations versus the consumer-generated, category-specific ideal. This stat describes that if you’ve really worked on active engagement with your customers, they will leave awesome feedback for you.

B2B 204

B2B Banking Employee engagement Personalization 204

Enghouse Interactive

SEPTEMBER 24, 2021

Also, for companies that charge a monthly subscription, from many gyms to entertainment companies such as Netflix and Spotify, poor service will cause customers to immediately cancel their contracts, directly hitting revenues. Gathering helpful feedback and insights which can be used to plan agent training.

Upselling 53

Upselling Entertainment Feedback Surveys 53

CSM Magazine

APRIL 25, 2024

Utilise surveys, focus groups, and social media analytics to gather insights into customer preferences and behaviours. Consistently delivering valuable content that educates, entertains, or informs your audience can help attract new customers and keep existing ones engaged.

Customer centricity 52

Customer centricity Journey mapping Entertainment Feedback 52

CX Journey

APRIL 9, 2015

Given that it''s the start of the baseball season, it was timely (albeit, intentionally so) that I received details about Brand Keys '' 23rd annual Sports Fan Loyalty survey results a few days ago. Image courtesy of afagen Are your customers raving fans or fairweather fans? Examples given were a new stadium and new managers. Fairweather fans.

Entertainment 64

Entertainment Customer retention Advertising Feedback 64