Transparent BPO

JULY 9, 2019

We also used gamification techniques to make learning about the genre fun. Most importantly, we discussed the reasons people would want satellite radio — long commutes being a major factor, but also the entertainment value they receive while sitting in traffic for 60 minutes a day one way (104 hours a year!) SEC, PAC 12, BIG 12, etc.).

Contact Center 95

Contact Center Gamification Entertainment Consulting 95

JivoChat

MARCH 12, 2023

3 - More fun In addition, many learning resources use gamification as a major and effective learning method. Combining fun activities with learning objectives is both effective and entertaining. Leading education platforms use gamification elements to enhance the efficiency of learning.

Education 75

Education Technology Gamification Entertainment 75

CSM Magazine

NOVEMBER 3, 2023

The Importance of Customer Satisfaction in Sport Betting Customers are largely accustomed to receiving high levels of support while engaging with an extensive variety of online entertainment and retail industries and countless other online businesses.

Gamification 52

Gamification Entertainment Analytics Customer retention 52

Fonolo

JANUARY 29, 2019

Without further ado, here are some surprising, fundamental, and/or entertaining stats about the call center, a customer service lifesaver that is here to stay: The most frustrating aspect of the customer service experience? Gamification is the future of employee engagement and attrition for the call center. That’s a whopping 25.2%

Call Center 85

Call Center Airlines Contact Center Self service 85

Playvox

SEPTEMBER 2, 2022

But also try other tactics like gamification — for training or just for fun. for entertaining activities like a trivia challenge, and for work-related training, you can use a motivation solution that offers leaderboards and badges to encourage healthy competition. You can use a tool like Kahoot!

Contact Center 70

Contact Center Management Gamification Surveys 70

CSM Magazine

SEPTEMBER 8, 2023

Gamification is like the sprinkle of excitement atop the cake of shopping. Besides the evident entertainment value, interactive content plays another vital role—it’s a treasure trove of insights. Thus, by understanding individual needs and preferences, companies can build lasting relationships with their customers.

Gamification 52

Gamification Entertainment Advertising Analytics 52

VHT

OCTOBER 18, 2018

Chatbots using natural language processing (NLP) can conduct email or text conversations that promote add-on products, offer extended warranties or link to entertaining and educational videos. And training that includes gamification and microlearning motivates agents to improve their skills and advance their careers.

Contact Center 48

Contact Center Gamification Employee engagement Chatbots 48

CSM Magazine

AUGUST 4, 2023

Gamify Your Experience Over recent years, gamification has gained increasing popularity due to its dual capability of engaging users while delivering educational value. Thus, it is essential to capitalize on review sites such as Yelp! and Google+ Local to showcase these positive testimonials and build a robust reputation in the market.

Brand ambassadors 52

Brand ambassadors Gamification Entertainment Education 52

LiveChat

JANUARY 23, 2020

One way to do this is by introducing gamification into your community, with the most active members gaining upgrades on their current plans of your product, for example. As technology developed, people were bombarded with more and more new forms of entertainment, which made it difficult for LEGO to keep up with.

Gamification 69

Gamification Feedback Education Entertainment 69

JivoChat

JULY 27, 2021

Use gamification. Gamification is a powerful way to influence customers and reward loyalty. Include a good mix of sales promotions and useful or entertaining content. Social proof is one of the most powerful forms of influence. So collect and publish user-generated content. Show images of your products in action.

Gamification 52

Gamification Chatbots Sales Feedback 52

LiveChat

JANUARY 23, 2020

One way to do this is by introducing gamification into your community, with the most active members gaining upgrades on their current plans of your product, for example. As technology developed, people were bombarded with more and more new forms of entertainment, which made it difficult for LEGO to keep up with.

Gamification 28

Gamification Feedback Education Entertainment 28

Connecting the Dots

APRIL 3, 2024

Humor/entertainment. Gamification also works well. Extra features or video tokens. A telecom and internet provider offered credits for watching educational videos on how internet service works and simple fixes to try before calling for support. For example, offer customers a three-question quiz and congratulate them for right answers.

Education 62

Education B2B Sales Surveys 62

CSM Magazine

MARCH 14, 2025

The Evolution of Gamified Loyalty Programs Gamification has become a core strategy in modern loyalty programs, blending elements of playfulness with customer engagement. Programs showcase how gamification reinforces customer engagement while building a sense of accomplishment.

Gamification 52

Gamification Entertainment Brand ambassadors Personalization 52

Fonolo

FEBRUARY 19, 2019

It’s a dramatic – and sometimes entertaining – reminder of how much frustration and anger is caused by a problem that could actually be solved quite simply. What’s Inside: Gamification in the Contact Center. #OnHoldWith. Periodically, we take the data from OnHoldWith and publish lists for some friendly industry shaming.

Call Center 62

Call Center Contact Center Agent burnout Gamification 62

Etech GS

JULY 25, 2019

Here’s how you can leverage such an app to make your customers feel special and unique, which is something that will upgrade them to the brand ambassador status: Special offers only for those who download your custom app and register with their email address; Functionalities that will make a seamless purchasing experience, for example, they can provide (..)

Brand ambassadors 40

Brand ambassadors Advertising Gamification Entertainment 40

CSM Magazine

DECEMBER 6, 2024

Though it might sound far-fetched, this outcome is completely achievable with a marketing gamification consultancy. What Is Gamification and How Does It Work in Marketing? Gamification incorporates game mechanics into non-game contexts such as marketing, education, and health. And how does it tap into human motivations?

Gamification 52

Gamification Marketing Entertainment Education 52