TechSee

JUNE 25, 2019

AI-based training tools such as gamification, visual assistance and self-monitoring, cut down on agent onboarding time and ensure agents are fully engaged from day one. Gamification. Gamification can be an immersive, exciting experience that engages and motivates agents. Agent decision support.

Technology 122

Technology Customer Service Gamification Contact Center 122

Fonolo

JANUARY 29, 2019

With the “era of the customer” in full swing; the increase in customer expectation for omnichannel communication; and the never-ending developments in communication methods through AI-powered self-service; it is easy to overlook the importance that the call center plays in the customer experience. That’s a whopping 25.2%

Call Center 85

Call Center Airlines Contact Center Self service 85

VHT

OCTOBER 18, 2018

Chatbots using natural language processing (NLP) can conduct email or text conversations that promote add-on products, offer extended warranties or link to entertaining and educational videos. Even with excellent self-service options, people still need to talk to a person every now and then, especially for a sensitive or complex issue.

Contact Center 48

Contact Center Gamification Employee engagement Chatbots 48

JivoChat

JULY 27, 2021

Use gamification. Gamification is a powerful way to influence customers and reward loyalty. Include a good mix of sales promotions and useful or entertaining content. Enable customer self-service. Social proof is one of the most powerful forms of influence. So collect and publish user-generated content.

Gamification 52

Gamification Chatbots Sales Feedback 52

Connecting the Dots

APRIL 3, 2024

A technology company included this warning to encourage customers to use self-service channels rather than calling tech support. A telecom and internet provider offered credits for watching educational videos on how internet service works and simple fixes to try before calling for support. Humor/entertainment.

Education 62

Education B2B Sales Surveys 62