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Centralize model governance with SageMaker Model Registry Resource Access Manager sharing

AWS Machine Learning

This streamlines the ML workflows, enables better visibility and governance, and accelerates the adoption of ML models across the organization. Before we dive into the details of the architecture for sharing models, let’s review what use case and model governance is and why it’s needed.

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5 Top Customer Service Articles for the Week of April 8, 2019

ShepHyken

My Comment: Is it possible to learn a customer service lesson from government? Several government agency rock-stars met to discuss how to improve customer service. My Comment: My friend Steve Curtin, fellow customer service expert, shares an entertaining story about a problematic experience at a hotel restaurant.

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5 Surprising Rules to Live By When Managing Customer Memories

Beyond Philosophy

The five following rules govern this effort: Five Rules for Making and Managing Customer Memories. You can have a brilliant, entertaining ad that’s concise and emotional for a product, but if people don’t remember it when they are making a buying decision, it failed. Emotions create memories.

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Guest Blog: An Unlikely Business Makeover

ShepHyken

He questioned what would happen if he created the exact opposite experience of a typical government agency. There are fresh cut flowers, area rugs, and a cute children’s play area to entertain the young ones while parents conduct their business. Where do you even start? Wait, is this really a DMV?

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Posh Pools and Easy A’s: Students as Customers in Higher Education

Beyond Philosophy

The move toward putting the end user’s wants and needs at the center of an organizational strategy (optimizing the customer experience) is being adopted everywhere, beyond the hospitality and retail settings where it was first envisioned to every area of business, including B2B, healthcare and even the federal government.

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Unlocking insights and enhancing customer service: Intact’s transformative AI journey with AWS

AWS Machine Learning

During her career, she has focused on delivering transformative software development projects for the federal government and large companies in industries as diverse as advertising, entertainment, and finance. Ami Dani is a Senior Technical Program Manager at AWS focusing on AI/ML services.

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1-2-3 Engagement is the Key

Call Center Weekly

In fact, they have been helpful in shaping (and changing) my opinion on things, that I once was reluctant to entertain. I have over 15 years of progressive call center leadership and experience in the public, private and government sectors. These "projects" have become quite successful over the years.