Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Interactive agent scripts from Zingtree solve this problem. Agents can also send feedback directly to script authors to further improve processes.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

SmartKarrot

APRIL 17, 2023

It is a versatile chatbot capable of answering a wide range of questions and engaging in natural language conversations on various topics, including but not limited to education, entertainment, and technology. Here’s a step-by-step guide to getting started with chatbot scripts.

Chatbots 10

Chatbots Scripts Enterprise Education 10

AWS Machine Learning

JANUARY 26, 2024

Many AWS customers align to industry standard frameworks, such as the NIST Cybersecurity Framework. Consider inserting AWS Web Application Firewall (AWS WAF) in front to protect web applications and APIs from malicious bots , SQL injection attacks, cross-site scripting (XSS), and account takeovers with Fraud Control.

Best practices 130

Best practices Government Engineering Accountability 130

JustCall

MARCH 9, 2023

Look at the product from the customers’ point of view to better model your contact center scripts. Leverage Successful Call Scripts Every call center has a list of calls that were extremely successful, some that were okay, and quite a few that failed at closing a deal. How will this product improve their quality of life?

Contact Center 40

Contact Center Interactive Voice Response Scripts Self service 40