Entertainment Journey mapping Surveys 
ShepHyken
MARCH 14, 2022
Using Customer Journey Maps and Jobs to Be Done for a Better Customer Experience by Tobias Komischke. My Comment: We kick off this week’s Top Five roundup with a robust article that takes us back to the basics, journey mapping the customer experience. Here are my top five picks from last week.
CX Accelerator
FEBRUARY 2, 2020
It’s with that in mind that I surveyed the CX Accelerator community to gather input on the topic. I first wanted to understand a bit about the educational background of CX professionals and gain insight into their individual journeys to careers in CX. What major would you go back and choose knowing what you know now? . Eric Engwall.
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The Petrova Experience
SEPTEMBER 3, 2024
Journey Mapping for Fans To create that unified fan experience, you must design journey maps relevant to all personas who participate in and are affected by a major sporing event. But you are also building journey maps for local residents and businesses whose day-to-day experience changes because of major sporting events.
CX Accelerator
FEBRUARY 2, 2020
It’s with that in mind that I surveyed the CX Accelerator community to gather input on the topic. I first wanted to understand a bit about the educational background of CX professionals and gain insight into their individual journeys to careers in CX. What major would you go back and choose knowing what you know now? . Eric Engwall.
CCNG
OCTOBER 19, 2022
Martech Alliance, 2021) Nearly half (48%) of survey respondents said the customer experience they deliver falls below or significantly below their customers’ expectations. times more likely to have CX efforts in marketing not primarily focused on the path to purchase but on the journey after acquisition. (Acquia, 2019) 78.5%
CSM Magazine
APRIL 25, 2024
Utilise surveys, focus groups, and social media analytics to gather insights into customer preferences and behaviours. Consistently delivering valuable content that educates, entertains, or informs your audience can help attract new customers and keep existing ones engaged.
ProProfs Blog
APRIL 24, 2019
Gone are the days when you could entertain your customers enough through phone and email as traditional platforms. Work on your customer feedback by training operators and overcoming the support challenges, which is the most crucial part of customer journey mapping. Adopt an Omnichannel Approach. Implement a Knowledge Base.
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