Entertainment Journey mapping Surveys 
CX Accelerator
FEBRUARY 2, 2020
It’s with that in mind that I surveyed the CX Accelerator community to gather input on the topic. I first wanted to understand a bit about the educational background of CX professionals and gain insight into their individual journeys to careers in CX. What major would you go back and choose knowing what you know now? . Eric Engwall.
ShepHyken
MARCH 14, 2022
Using Customer Journey Maps and Jobs to Be Done for a Better Customer Experience by Tobias Komischke. My Comment: We kick off this week’s Top Five roundup with a robust article that takes us back to the basics, journey mapping the customer experience. Here are my top five picks from last week.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CX Accelerator
FEBRUARY 2, 2020
It’s with that in mind that I surveyed the CX Accelerator community to gather input on the topic. I first wanted to understand a bit about the educational background of CX professionals and gain insight into their individual journeys to careers in CX. What major would you go back and choose knowing what you know now? . Eric Engwall.
CCNG
OCTOBER 19, 2022
Martech Alliance, 2021) Nearly half (48%) of survey respondents said the customer experience they deliver falls below or significantly below their customers’ expectations. times more likely to have CX efforts in marketing not primarily focused on the path to purchase but on the journey after acquisition. (Acquia, 2019) 78.5%
ProProfs Blog
APRIL 24, 2019
Gone are the days when you could entertain your customers enough through phone and email as traditional platforms. Work on your customer feedback by training operators and overcoming the support challenges, which is the most crucial part of customer journey mapping. Adopt an Omnichannel Approach. Implement a Knowledge Base.
The Petrova Experience
SEPTEMBER 3, 2024
Journey Mapping for Fans To create that unified fan experience, you must design journey maps relevant to all personas who participate in and are affected by a major sporing event. But you are also building journey maps for local residents and businesses whose day-to-day experience changes because of major sporting events.
Pointillist
JUNE 6, 2018
Another challenge for customer experience teams is figuring out how to move forward and build momentum after they’ve created their first customer journey map. Swati: We’ve also heard CX teams complain that their customer journey maps aren’t actionable. journey.com ).
Expert insights. Personalized for you.
320 
Let's personalize your content