ShepHyken

FEBRUARY 10, 2021

Many of my friends are professional entertainers. The point he was making was that the customer experience begins the moment the customer connects with you, not when they see you on stage or in person. That experience in show business gave me the stage chops to start my business as a professional speaker.

B2C 344

B2C Entertainment B2B Sales 344

Beyond Philosophy

JUNE 15, 2016

Toms shoes, for example, hopes to entertain its customers with an in-store virtual reality video that immerses them in a company trip to Peru to distribute shoes to children. eBay is trying to make the experience easy and personalized. Toms is hoping to entertain and inspire – both positive emotions that drive brand loyalty.

Entertainment 283

Entertainment Consulting Consulting Customer Experience 283

Contact Center Pipeline

JUNE 8, 2021

It isn’t easy to develop training programs, implement exercises to keep your audience entertained, and make sure all the correct […]. Trainers are responsible for helping the onboarding process run smoothly for new agents by delivering the best possible training program tailored to the training class and industry.

Contact Center 264

Contact Center Entertainment Personalization Call Center 264

AWS Machine Learning

NOVEMBER 26, 2023

Today, we are excited to announce three launches that will help you enhance personalized customer experiences using Amazon Personalize and generative AI. Amazon Personalize is a fully managed machine learning (ML) service that makes it easy for developers to deliver personalized experiences to their users.

Personalization 125

Personalization Customer Experience APIs Entertainment 125

Beyond Philosophy

NOVEMBER 4, 2018

What’s more, you can still go up to the cash register and order with a person if you like that better. Transferring money from one person to the next is easy. We all know that Netflix is convenient, you just subscribe and your entertainment is waiting for you (often with pretty spot-on suggestions).

Customer Experience 405

Customer Experience Banking Transportation Entertainment 405

CSM Magazine

JANUARY 28, 2025

Registering and logging into a personal account on a gaming site are important steps for every new member. Once registered, you will have access to a wide range of entertainment options, as well as opportunities to receive various promotions and bonuses. To start your journey, you just need to follow a few simple steps.

Accountability 52

Accountability Personalization Entertainment Banking 52

AWS Machine Learning

FEBRUARY 29, 2024

Amazon Personalize allows you to add sophisticated personalization capabilities to your applications by using the same machine learning (ML) technology used on Amazon.com for over 20 years. You can also add data incrementally by importing records using the Amazon Personalize console or API. No ML expertise is required.

Personalization 130

Personalization Accountability Entertainment Construction 130

Steve DiGioia

MAY 2, 2022

I used to take the train from my home in Brooklyn, NY to Madison Square Garden in Manhattan each month to watch the matches in person. The fans need to be entertained and the wrestler won’t let them down. They are here to not just satisfy but to exceed their fan’s need for entertainment. And we watch it every week.

Customer Service 252

Customer Service Entertainment Morale Scripts 252

Steve DiGioia

FEBRUARY 22, 2016

A person entertained in one’s house. A person to whom hospitality is extended. A person who pays for the services of an establishment (as a hotel or restaurant). One that purchases a commodity or service. An individual usually having some specified distinctive trait. Example : A real tough customer.

Entertainment 235

Entertainment Personalization Customer Service 235

ShepHyken

SEPTEMBER 27, 2021

EX and CX Come Down to the Same Thing: Put the Person First by Inge De Bleecker. CMSWire) The better the experience, the more likely that person will return and give the brand their business. My Comment: This informative article is also entertaining, drawing an analogy between e-commerce and The Wizard of Oz.

Real estate 53

Real estate Customer Service Journey mapping Entertainment 53

ShepHyken

MARCH 5, 2024

I’d say the entertainers were legends in the industry. The distinction between merely conducting business with a company and truly experiencing it lies in the unique personality and engagement the company and its employees bring to every interaction. In the past few months, I’ve been to several concerts. Both are talented beyond words.

Entertainment 234

Entertainment Personalization Customer Service Customer Experience 234

ShepHyken

SEPTEMBER 30, 2016

The person answering the phone could have asked for basic job and contact details, how the caller found out about them and then advised that the tradesman would be back in touch within 48 hours (unless it was urgent), typically after 4pm when they finished working in the field. Here is how this experience could have gone.

Advertising 303

Advertising Entertainment Marketing Personalization 303

ShepHyken

NOVEMBER 11, 2016

As great as we think we are at what we do, there is another person, or another company, who can probably perform the same function or service just as well as we can, for about the same price. I am on a personal crusade against the excuse of: “We just don’t have the time or money around here for those sorts of things right now.”.

Entertainment 290

Entertainment Morale Sales Personalization 290

AWS Machine Learning

OCTOBER 27, 2023

Research shows that the most impactful communication is personalized—showing the right message to the right user at the right time. According to McKinsey , “71% of consumers expect companies to deliver personalized interactions.” How exactly do Amazon Personalize and Amazon Bedrock work together to achieve this?

Personalization 123

Personalization Marketing APIs Entertainment 123

ShepHyken

DECEMBER 14, 2020

ZDNet) Service and support channels have been flooded by anxious customers seeking new levels of empathetic, personalized engagement. And, his second trend about how every company is now an entertainment company. The pandemic is a watershed moment for digital transformation in customer service by Vala Afshar. Something to think about!)

Customer Service 288

Customer Service Entertainment Customer Experience Marketing 288

ShepHyken

APRIL 30, 2024

I quoted several people from sports, entertainment and business. My sister used to work with companies to rewrite complicated software manuals so the average person could understand them. Earlier this year, I wrote an article about the hard work it takes to make something look easy.

Entertainment 258

Entertainment Consulting Consulting Surveys 258

ShepHyken

APRIL 24, 2018

Personalization – Personalize your surveys, including the customer’s name, for example. Creating a more personal experience will make your customers feel as if you value their answers. Treat your respondents as customers, and remember every customer is a person. Top Takeaways: Seven Secrets of Successful Surveys.

Entertainment 191

Entertainment Surveys Feedback Customer centricity 191

Beyond Philosophy

FEBRUARY 6, 2020

Moreover, these games are usually fun, so much so that sometimes the entertainment industry makes them into a game show. If you defected and the other person chose to cooperate, then you ended up with an excellent payoff for yourself, and the other guy won nothing. . The participants play, typically competing for a payout.

Marketing 405

Marketing Entertainment Consulting Consulting 405

AWS Machine Learning

OCTOBER 6, 2023

The personalization of LLM applications can be achieved by incorporating up-to-date user information, which typically involves integrating several components. In this post, we elucidate the simple yet powerful idea of combining user profiles and item attributes to generate personalized content recommendations using LLMs.

Personalization 141

Personalization Engineering Construction Transportation 141

AWS Machine Learning

OCTOBER 2, 2024

Personalization can improve the user experience of shopping, entertainment, and news sites by using our past behavior to recommend the products and content that best match our interests. You can also apply personalization to conversational interactions with an AI-powered assistant. This is where personalization comes in.

Personalization 123

Personalization APIs Enterprise Entertainment 123

ShepHyken

AUGUST 14, 2020

Content can be designed to raise revenue, sell products, educate, or entertain the consumers. The same study highlighted that 73% of customers worldwide love to watch videos on social media that are entertaining. #3. Customers appreciate personalization. Post-sale monitoring.

Customer Experience 263

Customer Experience Entertainment Sales Advertising 263

CX Accelerator

FEBRUARY 2, 2020

Degrees also included global tourism, sports and entertainment management, performing arts, and others are proof positive that people who find themselves in CX come from an incredibly diverse set of backgrounds. Other fields of study that had more than one representative were computer science, mathematics, engineering, history, and sociology.

Customer Experience 320

Customer Experience Journey mapping Entertainment Engineering 320

ShepHyken

APRIL 8, 2019

Easy access, personalization and a consistent experience are just a few ideas shared in this short, but powerful article. My Comment: My friend Steve Curtin, fellow customer service expert, shares an entertaining story about a problematic experience at a hotel restaurant.

Customer Service 276

Customer Service Government Entertainment Healthcare 276

Beyond Philosophy

DECEMBER 25, 2017

Storytelling is a fantastic tool for entertaining and engaging both your customers and employees. Stories are instrumental in changing employees’ mindset at work and facilitate a stronger personal connection within your organization. There exists a significant trend toward storytelling in marketing.

Advertising 297

Advertising Entertainment Customer emotions Customer Experience 297

AWS Machine Learning

APRIL 4, 2024

Delivering personalized news and experiences to readers can help solve this problem, and create more engaging experiences. However, delivering truly personalized recommendations presents several key challenges: Capturing diverse user interests – News can span many topics and even within specific topics, readers can have varied interests.

Personalization 103

Personalization APIs Engineering Metrics 103

TechSee

SEPTEMBER 21, 2021

No longer are consumers watching news, entertainment, and sports over a limited number of channels at specifically scheduled times of the day. Analyzing this data will allow them to offer customized entertainment and other content to their customers at the most optimized price, further strengthening their relationship. .

Advertising 41

Advertising Entertainment Self service Banking 41

CSM Magazine

OCTOBER 15, 2024

They can be classed as entertainers, conductors, and customer service representatives all in one. This means that they must not try to act as though they’re personally invested in the house losing, nor should they overly celebrate when a player wins. The casino dealer has an interesting role.

Entertainment 52

Entertainment Advertising Customer Care Customer Service 52

ShepHyken

FEBRUARY 3, 2020

Ideas on customers’ desire for “instant gratification,” personalization, social responsibility and more are covered. My Comment: Here’s a short article about six trends we should all be aware of and, if appropriate, consider for our organization. Who doesn’t want customer loyalty?

Customer Service 244

Customer Service Entertainment Technology Customer Experience 244

AWS Machine Learning

MARCH 9, 2023

Hundreds of software as a service (SaaS) applications are being developed around these pre-trained models, which are either directly served to end-customers, or fine-tuned first on a per-customer basis to generate personal and unique content (such as avatars, stylized photo edits, video game assets, domain-specific text, and more).

SaaS 110

SaaS Personalization APIs Best practices 110

AWS Machine Learning

AUGUST 15, 2022

Today, we are excited to announce Promotions feature in Amazon Personalize that allows you to explicitly recommend specific items to your users based on rules that align with your business goals. You can use promotions in domain dataset groups and custom dataset groups ( User-Personalization and Similar-Items recipes).

Personalization 98

Personalization APIs Entertainment Marketing 98

Beyond Philosophy

JANUARY 10, 2019

Let’s say one of the categories in your mental accounting is entertainment and that you have already spent all your money in this category by the 17 th of the month. Once you submit, we compare your answers against what we know about the market and send you a free personalized report about where your organization is today.

Accountability 317

Accountability Customer Experience Entertainment Benchmark 317

AWS Machine Learning

OCTOBER 16, 2024

The transcriptions in OpenSearch are then further enriched with these custom ML models to perform components identification and provide valuable insights such as named entity recognition, speaker role identification, sentiment analysis, and personally identifiable information (PII) redaction.

Customer Service 90

Customer Service Scripts Coaching Finance 90

Beyond Philosophy

APRIL 25, 2019

Facial expression analysis uses these landmarks to determine if the person is showing joy or sadness or anger. Furthermore, the examples Hedgecock has seen are funny and entertaining. If a person knows their facial expressions aren’t being recorded and stored, they are less likely to object to the use of the technology.

Technology 296

Technology Entertainment Consulting Consulting 296

ShepHyken

MARCH 28, 2022

Customer Obsession: Being Real, Sensitive, and Personal is a Requirement Now by Sharel Omer. Rather, a highly personal story by self-employed writer, Niharikaa Kaur Sodhi, quickly went viral on the professional social networking site. While the article is an entertaining rant on the topic, it makes a good point.

Customer Service 170

Customer Service Entertainment Personalization Customer Experience 170

AWS Machine Learning

APRIL 18, 2023

However, the team historically employed a rule-based curation method to recommend jobs throughout its user experience, which doesn’t allow members to get job recommendations personalized to their individual experience, expertise, and interests. “To It should be an easy process.

Personalization 98

Personalization Metrics Healthcare Automotive 98

Beyond Philosophy

SEPTEMBER 24, 2020

I have a couple of Echo Dots in the house, shop on the site and the pantry, use their entertainment options, etc. When you look at people’s psychological attributes, like their personality characteristics, lifestyle, interests, and social classes, you can infer something about their behavior. Data enables improved segmentation.

Entertainment 348

Entertainment Consulting Consulting Finance 348

CSM Magazine

FEBRUARY 18, 2025

2 Entertainment Entertainment focuses on the emotional appeal of the product page. Emerging trends include increased personalization, where artificial intelligence and machine learning techniques are used to tailor web content to individual preferences.

Customer Experience 52

Customer Experience Entertainment Advertising Marketing 52