Beyond Philosophy

NOVEMBER 4, 2018

What’s more, you can still go up to the cash register and order with a person if you like that better. Transferring money from one person to the next is easy. We all know that Netflix is convenient, you just subscribe and your entertainment is waiting for you (often with pretty spot-on suggestions).

Customer Experience 405

Customer Experience Banking Transportation Entertainment 405

ShepHyken

DECEMBER 10, 2021

This week we feature an article by Alp Pekkocak who leads the industry and product marketing for Media & Entertainment at Salesforce. He shares how engaging content and personalized experiences can lead to longer-term subscriptions that have a huge impact on brands’ bottom lines. Keep them coming back with compelling content.

Entertainment 223

Entertainment Airlines Personalization Self service 223

ShepHyken

MARCH 5, 2024

I’d say the entertainers were legends in the industry. The distinction between merely conducting business with a company and truly experiencing it lies in the unique personality and engagement the company and its employees bring to every interaction. In the past few months, I’ve been to several concerts. Both are talented beyond words.

Entertainment 230

Entertainment Personalization Customer Service Customer Experience 230

Steve DiGioia

MAY 2, 2022

I used to take the train from my home in Brooklyn, NY to Madison Square Garden in Manhattan each month to watch the matches in person. The fans need to be entertained and the wrestler won’t let them down. They are here to not just satisfy but to exceed their fan’s need for entertainment. And we watch it every week.

Customer Service 252

Customer Service Entertainment Morale Scripts 252

ShepHyken

APRIL 30, 2024

I quoted several people from sports, entertainment and business. My sister used to work with companies to rewrite complicated software manuals so the average person could understand them. Earlier this year, I wrote an article about the hard work it takes to make something look easy.

Entertainment 255

Entertainment Consulting Consulting Surveys 255

AWS Machine Learning

NOVEMBER 26, 2023

Today, we are excited to announce three launches that will help you enhance personalized customer experiences using Amazon Personalize and generative AI. Amazon Personalize is a fully managed machine learning (ML) service that makes it easy for developers to deliver personalized experiences to their users.

Personalization 112

Personalization Customer Experience APIs Entertainment 112

ShepHyken

OCTOBER 20, 2024

How much of your business strategy is about funniness—not just entertainment, but customer experiences made joyful by design? Personalization Done Right by Mark Abraham and David C. My Comment: Our annual CX research finds that customers want a personalized experience. How often do your customers giggle?

Customer Service 200

Customer Service Customer centricity Entertainment Airlines 200

Steve DiGioia

FEBRUARY 22, 2016

A person entertained in one’s house. A person to whom hospitality is extended. A person who pays for the services of an establishment (as a hotel or restaurant). One that purchases a commodity or service. An individual usually having some specified distinctive trait. Example : A real tough customer.

Entertainment 235

Entertainment Personalization Customer Service 235

ShepHyken

SEPTEMBER 27, 2021

EX and CX Come Down to the Same Thing: Put the Person First by Inge De Bleecker. CMSWire) The better the experience, the more likely that person will return and give the brand their business. My Comment: This informative article is also entertaining, drawing an analogy between e-commerce and The Wizard of Oz.

Real estate 53

Real estate Customer Service Journey mapping Entertainment 53

ShepHyken

NOVEMBER 11, 2016

As great as we think we are at what we do, there is another person, or another company, who can probably perform the same function or service just as well as we can, for about the same price. I am on a personal crusade against the excuse of: “We just don’t have the time or money around here for those sorts of things right now.”.

Entertainment 290

Entertainment Morale Sales Personalization 290

ShepHyken

SEPTEMBER 30, 2016

The person answering the phone could have asked for basic job and contact details, how the caller found out about them and then advised that the tradesman would be back in touch within 48 hours (unless it was urgent), typically after 4pm when they finished working in the field. Here is how this experience could have gone.

Advertising 303

Advertising Entertainment Marketing Personalization 303

ShepHyken

DECEMBER 14, 2020

ZDNet) Service and support channels have been flooded by anxious customers seeking new levels of empathetic, personalized engagement. And, his second trend about how every company is now an entertainment company. The pandemic is a watershed moment for digital transformation in customer service by Vala Afshar. Something to think about!)

Customer Service 285

Customer Service Entertainment Customer Experience Marketing 285

AWS Machine Learning

FEBRUARY 29, 2024

Amazon Personalize allows you to add sophisticated personalization capabilities to your applications by using the same machine learning (ML) technology used on Amazon.com for over 20 years. You can also add data incrementally by importing records using the Amazon Personalize console or API. No ML expertise is required.

Personalization 100

Personalization Accountability Entertainment Construction 100

Beyond Philosophy

FEBRUARY 6, 2020

Moreover, these games are usually fun, so much so that sometimes the entertainment industry makes them into a game show. If you defected and the other person chose to cooperate, then you ended up with an excellent payoff for yourself, and the other guy won nothing. . The participants play, typically competing for a payout.

Marketing 405

Marketing Entertainment Consulting Consulting 405

ShepHyken

AUGUST 14, 2020

Content can be designed to raise revenue, sell products, educate, or entertain the consumers. The same study highlighted that 73% of customers worldwide love to watch videos on social media that are entertaining. #3. Customers appreciate personalization. Post-sale monitoring.

Customer Experience 261

Customer Experience Entertainment Sales Advertising 261

CX Accelerator

FEBRUARY 2, 2020

Degrees also included global tourism, sports and entertainment management, performing arts, and others are proof positive that people who find themselves in CX come from an incredibly diverse set of backgrounds. Other fields of study that had more than one representative were computer science, mathematics, engineering, history, and sociology.

Customer Experience 320

Customer Experience Journey mapping Entertainment Engineering 320

ShepHyken

APRIL 8, 2019

Easy access, personalization and a consistent experience are just a few ideas shared in this short, but powerful article. My Comment: My friend Steve Curtin, fellow customer service expert, shares an entertaining story about a problematic experience at a hotel restaurant.

Customer Service 273

Customer Service Government Entertainment Healthcare 273

TechSee

SEPTEMBER 21, 2021

No longer are consumers watching news, entertainment, and sports over a limited number of channels at specifically scheduled times of the day. Analyzing this data will allow them to offer customized entertainment and other content to their customers at the most optimized price, further strengthening their relationship. .

Advertising 41

Advertising Entertainment Self service Banking 41

Beyond Philosophy

DECEMBER 25, 2017

Storytelling is a fantastic tool for entertaining and engaging both your customers and employees. Stories are instrumental in changing employees’ mindset at work and facilitate a stronger personal connection within your organization. There exists a significant trend toward storytelling in marketing.

Advertising 297

Advertising Entertainment Customer emotions Customer Experience 297

AWS Machine Learning

APRIL 4, 2024

Delivering personalized news and experiences to readers can help solve this problem, and create more engaging experiences. However, delivering truly personalized recommendations presents several key challenges: Capturing diverse user interests – News can span many topics and even within specific topics, readers can have varied interests.

Personalization 87

Personalization APIs Engineering Metrics 87

ShepHyken

FEBRUARY 3, 2020

Ideas on customers’ desire for “instant gratification,” personalization, social responsibility and more are covered. My Comment: Here’s a short article about six trends we should all be aware of and, if appropriate, consider for our organization. Who doesn’t want customer loyalty?

Customer Service 241

Customer Service Entertainment Technology Customer Experience 241

Beyond Philosophy

JANUARY 10, 2019

Let’s say one of the categories in your mental accounting is entertainment and that you have already spent all your money in this category by the 17 th of the month. Once you submit, we compare your answers against what we know about the market and send you a free personalized report about where your organization is today.

Accountability 317

Accountability Customer Experience Entertainment Benchmark 317

Beyond Philosophy

APRIL 25, 2019

Facial expression analysis uses these landmarks to determine if the person is showing joy or sadness or anger. Furthermore, the examples Hedgecock has seen are funny and entertaining. If a person knows their facial expressions aren’t being recorded and stored, they are less likely to object to the use of the technology.

Technology 296

Technology Entertainment Consulting Consulting 296

AWS Machine Learning

OCTOBER 27, 2023

Research shows that the most impactful communication is personalized—showing the right message to the right user at the right time. According to McKinsey , “71% of consumers expect companies to deliver personalized interactions.” How exactly do Amazon Personalize and Amazon Bedrock work together to achieve this?

Personalization 96

Personalization Marketing APIs Entertainment 96

AWS Machine Learning

OCTOBER 6, 2023

The personalization of LLM applications can be achieved by incorporating up-to-date user information, which typically involves integrating several components. In this post, we elucidate the simple yet powerful idea of combining user profiles and item attributes to generate personalized content recommendations using LLMs.

Personalization 117

Personalization Engineering Construction Transportation 117

CSM Magazine

MARCH 1, 2024

In today’s digital age, the line between sports betting and casino entertainment is increasingly blurring, creating a vibrant playground for enthusiasts of both realms. Combining the best of both worlds The fusion of sports betting and casino entertainment is a testament to the innovative evolution of the gaming industry.

Entertainment 52

Entertainment Technology Customer Support Personalization 52

ShepHyken

MARCH 28, 2022

Customer Obsession: Being Real, Sensitive, and Personal is a Requirement Now by Sharel Omer. Rather, a highly personal story by self-employed writer, Niharikaa Kaur Sodhi, quickly went viral on the professional social networking site. While the article is an entertaining rant on the topic, it makes a good point.

Customer Service 168

Customer Service Entertainment Personalization Customer Experience 168

AWS Machine Learning

OCTOBER 2, 2024

Personalization can improve the user experience of shopping, entertainment, and news sites by using our past behavior to recommend the products and content that best match our interests. You can also apply personalization to conversational interactions with an AI-powered assistant. This is where personalization comes in.

Personalization 102

Personalization APIs Enterprise Entertainment 102

Beyond Philosophy

SEPTEMBER 24, 2020

I have a couple of Echo Dots in the house, shop on the site and the pantry, use their entertainment options, etc. When you look at people’s psychological attributes, like their personality characteristics, lifestyle, interests, and social classes, you can infer something about their behavior. Data enables improved segmentation.

Entertainment 348

Entertainment Consulting Consulting Finance 348

ShepHyken

MAY 3, 2021

an online retailer of music instruments and audio gear, is dedicated to investing in an “old school” approach when it comes to customer experience and the strategy is all about personalization and relationships. A personalized experience wins over an automated experience. (Retail Customer Experience) Sweetwater Sound Inc.,

Customer Service 156

Customer Service Entertainment Banking Marketing 156

CCNG

DECEMBER 11, 2024

Given that integrations and extensibility are basic prerequisites to taking any kind of action, it means ChatGPT can only serve as entertainment or perhaps write your college essay. They are empowering enterprises to deliver exceptional service that is instant, personalized, in any language, and on any channel.

Customer Service 195

Customer Service CCNG APIs Enterprise 195

Beyond Philosophy

JULY 20, 2021

Rose has some entertaining examples where he illustrates that point. This book is a self-improvement book, addressing your behavior as a person. In other words, there is nobody in the middle of the spectrum. My inclusion of this book shows my age because this is an old one. Covey’s book has been a bestseller for decades.

Consulting 370

Consulting Consulting Education Entertainment 370

Beyond Philosophy

DECEMBER 24, 2022

There have been moments, professionally and personally that have been exceedingly positive and have changed us for the better, even if it was just a little bit. In this episode, we each share a professional and personal lesson learnt from this year. However, like any year, everything isn’t awful.

Entertainment 170

Entertainment Consulting Consulting Surveys 170

Beyond Philosophy

DECEMBER 2, 2021

For example, the entertainment industry thrives on it. That’s only one example of dozens in entertainment. It gives you an insight into that person and what’s important to them. A vast industry exists around nostalgia. There are reboots and remakes of properties that existed decades ago, like the He-Man cartoon.

Entertainment 221

Entertainment Construction Consulting Consulting 221

Callminer

SEPTEMBER 1, 2020

While it may not have been our typical, in-person experience filled with cocktail hours and outdoor activities, there was no shortage of entertainment and powerful and engaging insight from the customer experience (CX) and contact center industry’s most influential leaders, and hands-on practitioners.

Entertainment 182

Entertainment Contact Center Analytics Customer Service 182

TechSee

JANUARY 2, 2019

Opening on January 8 in Las Vegas at the Sands, Level 2, Halls A-D , the CES Smart Home marketplace will feature the latest innovative tech from vendors offering everything from security monitoring to smart appliances, lighting, window coverings, irrigation, entertainment systems and more. Cauldryn is the best friend of the person on the go.

Entertainment 174

Entertainment Surveys Technology Education 174

ShepHyken

MARCH 14, 2022

In addition to mentioning my stance on over-automation and under-personalization, there are four more ideas/mistakes that will help ensure your customers receive the best experience possible. My Comment: My buddy and fellow customer experience expert, Dan Gingiss, came out with a short and entertaining read this week.

Journey mapping 190

Journey mapping Customer Service Entertainment Call Center 190