AWS Machine Learning

APRIL 4, 2024

Delivering personalized news and experiences to readers can help solve this problem, and create more engaging experiences. However, delivering truly personalized recommendations presents several key challenges: Capturing diverse user interests – News can span many topics and even within specific topics, readers can have varied interests.

Personalization 99

Personalization APIs Engineering Metrics 99

ShepHyken

OCTOBER 20, 2024

How much of your business strategy is about funniness—not just entertainment, but customer experiences made joyful by design? Personalization Done Right by Mark Abraham and David C. My Comment: Our annual CX research finds that customers want a personalized experience. How often do your customers giggle?

Customer Service 191

Customer Service Customer centricity Entertainment Airlines 191

AWS Machine Learning

OCTOBER 27, 2023

Research shows that the most impactful communication is personalized—showing the right message to the right user at the right time. According to McKinsey , “71% of consumers expect companies to deliver personalized interactions.” How exactly do Amazon Personalize and Amazon Bedrock work together to achieve this?

Personalization 112

Personalization Marketing APIs Entertainment 112

ShepHyken

MARCH 11, 2024

What can traditional businesses learn from innovative customer-centric strategies employed by the entertainment industry? Recognition and personalized attention can leave a lasting emotional impact and a strong sense of connection. Making customers feel special and valued is a fundamental aspect of amazing customer service.

Customer Experience 386

Customer Experience Entertainment Customer centricity Personalization 386

CSM Magazine

MAY 23, 2022

The film and entertainment industry is on the cusp of a major transformation, thanks to the inception of the metaverse. The metaverse is going to change the way we experience the film and entertainment industry forever. As a result, customers can get a much more personal experience when they use the Metaverse to choose a film.

Entertainment 52

Entertainment Customer Experience Personalization Customer Service 52

ShepHyken

MARCH 5, 2024

I’d say the entertainers were legends in the industry. The distinction between merely conducting business with a company and truly experiencing it lies in the unique personality and engagement the company and its employees bring to every interaction. In the past few months, I’ve been to several concerts. Both are talented beyond words.

Entertainment 219

Entertainment Personalization Customer Service Customer Experience 219

AWS Machine Learning

OCTOBER 6, 2023

The personalization of LLM applications can be achieved by incorporating up-to-date user information, which typically involves integrating several components. In this post, we elucidate the simple yet powerful idea of combining user profiles and item attributes to generate personalized content recommendations using LLMs.

Personalization 130

Personalization Engineering Construction Transportation 130

ShepHyken

APRIL 30, 2024

I quoted several people from sports, entertainment and business. My sister used to work with companies to rewrite complicated software manuals so the average person could understand them. Earlier this year, I wrote an article about the hard work it takes to make something look easy.

Entertainment 246

Entertainment Consulting Consulting Surveys 246

AWS Machine Learning

APRIL 18, 2023

However, the team historically employed a rule-based curation method to recommend jobs throughout its user experience, which doesn’t allow members to get job recommendations personalized to their individual experience, expertise, and interests. “To It should be an easy process.

Personalization 83

Personalization Metrics Healthcare Automotive 83

ShepHyken

DECEMBER 10, 2021

This week we feature an article by Alp Pekkocak who leads the industry and product marketing for Media & Entertainment at Salesforce. He shares how engaging content and personalized experiences can lead to longer-term subscriptions that have a huge impact on brands’ bottom lines. Keep them coming back with compelling content.

Entertainment 213

Entertainment Airlines Personalization Self service 213

CSM Magazine

APRIL 4, 2024

Client relations history in casinos shows an ongoing relationship between technology and tradition, from the earliest days of online services to the current focus on in-person encounters. This return to in-person communication improves the entire client experience and the recreational value of gambling activities.

Personalization 40

Personalization Brand ambassadors Entertainment Customer Service 40

AWS Machine Learning

AUGUST 15, 2022

Today, we are excited to announce Promotions feature in Amazon Personalize that allows you to explicitly recommend specific items to your users based on rules that align with your business goals. You can use promotions in domain dataset groups and custom dataset groups ( User-Personalization and Similar-Items recipes).

Personalization 82

Personalization APIs Entertainment Marketing 82

ShepHyken

MAY 3, 2021

an online retailer of music instruments and audio gear, is dedicated to investing in an “old school” approach when it comes to customer experience and the strategy is all about personalization and relationships. A personalized experience wins over an automated experience. (Retail Customer Experience) Sweetwater Sound Inc.,

Customer Service 286

Customer Service Entertainment Banking Marketing 286

Contact Center Pipeline

JUNE 8, 2021

It isn’t easy to develop training programs, implement exercises to keep your audience entertained, and make sure all the correct […]. Trainers are responsible for helping the onboarding process run smoothly for new agents by delivering the best possible training program tailored to the training class and industry.

Contact Center 264

Contact Center Entertainment Personalization Call Center 264

Steve DiGioia

MAY 2, 2022

I used to take the train from my home in Brooklyn, NY to Madison Square Garden in Manhattan each month to watch the matches in person. The fans need to be entertained and the wrestler won’t let them down. They are here to not just satisfy but to exceed their fan’s need for entertainment. And we watch it every week.

Customer Service 328

Customer Service Entertainment Morale Scripts 328

CSM Magazine

OCTOBER 29, 2024

Video games have become much more than just entertainment. Game Worlds as Art Example As mentioned in the previous paragraph, the gaming industry has evolved significantly, going far beyond entertainment. Today, games also have the power to develop positive skills, educate, and inspire millions of players worldwide.

Entertainment 105

Entertainment Education Transportation Technology 105

Quadient

JANUARY 21, 2022

How insurers can user personalized video to improve customer experience. More than ever, companies are turning to personalized customer experiences to differentiate themselves and compete in challenging markets. Personalize your customer communications . Andrea Haughton. Fri, 01/21/2022 - 14:44.

Personalization 52

Personalization Customer Experience Customer centricity Journey mapping 52

ShepHyken

MARCH 28, 2022

Customer Obsession: Being Real, Sensitive, and Personal is a Requirement Now by Sharel Omer. Rather, a highly personal story by self-employed writer, Niharikaa Kaur Sodhi, quickly went viral on the professional social networking site. While the article is an entertaining rant on the topic, it makes a good point.

Customer Service 165

Customer Service Entertainment Personalization Customer Experience 165

CSM Magazine

OCTOBER 15, 2024

They can be classed as entertainers, conductors, and customer service representatives all in one. This means that they must not try to act as though they’re personally invested in the house losing, nor should they overly celebrate when a player wins. The casino dealer has an interesting role.

Entertainment 52

Entertainment Advertising Customer Care Customer Service 52

CSM Magazine

OCTOBER 16, 2024

Special encryption protocols such as SSL ensure that personal information and transactions remain private and protected. Fans of table entertainment will find plenty of variants of classic card games such as blackjack, roulette and poker. Choosing entertainment with high RTP Prioritize entertainment with a high return rate.

Entertainment 52

Entertainment Banking Technology Management 52

ShepHyken

MAY 3, 2021

an online retailer of music instruments and audio gear, is dedicated to investing in an “old school” approach when it comes to customer experience and the strategy is all about personalization and relationships. A personalized experience wins over an automated experience. (Retail Customer Experience) Sweetwater Sound Inc.,

Customer Service 156

Customer Service Entertainment Banking Marketing 156

Beyond Philosophy

DECEMBER 24, 2022

There have been moments, professionally and personally that have been exceedingly positive and have changed us for the better, even if it was just a little bit. In this episode, we each share a professional and personal lesson learnt from this year. However, like any year, everything isn’t awful.

Entertainment 170

Entertainment Consulting Consulting Surveys 170

CSM Magazine

DECEMBER 5, 2017

Unlike their predecessors, who use the internet mainly to source information, the research found that 86 percent of Gen Z rely on the internet primarily for social media and entertainment, demonstrating a marked shift from “inform me” to “entertain me.” For them, there is no “online” or “internet.” A full copy is available here.

Entertainment 40

Entertainment Engineering Surveys Personalization 40

ShepHyken

FEBRUARY 10, 2021

Many of my friends are professional entertainers. The point he was making was that the customer experience begins the moment the customer connects with you, not when they see you on stage or in person. That experience in show business gave me the stage chops to start my business as a professional speaker.

B2C 329

B2C Entertainment B2B Sales 329

CSM Magazine

OCTOBER 4, 2024

The casino industry is one of excitement, entertainment, and creating an unforgettable experience for its guests. The basis of customer loyalty, as portrayed in New Jersey’s casino facilities, is not just limited to games and rooms; personal experience and modern amenities with excellent customer service are also prominent.

Entertainment 52

Entertainment CRM Feedback Technology 52

C3Centricity

MARCH 12, 2024

They seek personalized experiences, and value authenticity and engagement over generic sales pitches. Leveraging Data for Personalisation The key to unlocking high-quality traffic lies in data-driven personalization. Consider Netflix, which uses viewing data to personalize recommendations for its users.

Entertainment 114

Entertainment Engineering Marketing Analytics 114

AWS Machine Learning

JANUARY 31, 2024

We use the IMDb and Box Office Mojo dataset to simulate a catalog for media and entertainment customers and showcase how you can build your own RAG solution in just a couple of steps. Solution overview The IMDb and Box Office Mojo Movies/TV/OTT licensable data package provides a wide range of entertainment metadata, including over 1.6

Chatbots 115

Chatbots Entertainment APIs Advertising 115

CSM Magazine

SEPTEMBER 24, 2024

Maintaining an informed approach helps minimize risks and makes for a balanced and safe entertainment expertise. This helps to set personal limits and avoid excessive spending, creating a balanced approach to gambling. Responsible gambling plays an important role in maintaining a safe and controlled process for all participants.

Entertainment 52

Entertainment Finance Education Banking 52

Quiq

DECEMBER 3, 2020

Just because in-person interactions are becoming less of a thing doesn’t mean that personal service has to be. In fact, some might argue that consumers’ shift to online shopping should be more personal. . In this post, we’ll explore how retailers can use messaging to deliver a more personal experience.

Personalization 52

Personalization Entertainment Sales Customer Service 52

Quiq

DECEMBER 3, 2020

Just because in-person interactions are becoming less of a thing doesn’t mean that personal service has to be. In fact, some might argue that consumers’ shift to online shopping should be more personal. . In this post, we’ll explore how retailers can use messaging to deliver a more personal experience.

Personalization 52

Personalization Entertainment Sales Customer Service 52

Joe Rawlinson

OCTOBER 8, 2024

Instead of directly promoting a person’s services you can offer content that is going to entertain, educate and solve the problem of your audience. Leverage Content Marketing Content marketing is more than just about creating blog posts or social media , it’s also about delivering value to your audience as well.

Marketing 78

Marketing Entertainment Advertising Education 78

AWS Machine Learning

DECEMBER 20, 2022

The IMDb and Box Office Mojo Movies/TV/OTT licensable data package provides a wide range of entertainment metadata, including over 1 billion user ratings; credits for more than 11 million cast and crew members; 9 million movie, TV, and entertainment titles; and global box office reporting data from more than 60 countries. Description.

Entertainment 107

Entertainment Scripts Personalization Advertising 107

ShepHyken

SEPTEMBER 15, 2023

This blog post will focus on the most effective ways to leverage email marketing to enhance the customer experience throughout the entire customer journey. 5 Ways to Deliver Excellent Customer Experience With Email Marketing With email marketing, brands establish trusting and personal relationships with their subscribers.

Marketing 158

Marketing Customer Experience Entertainment Customer centricity 158

ShepHyken

JUNE 28, 2022

He has a firmly entrenched background in high-end hospitality and entertainment. ” “Customers are much more willing to give you their feedback digitally than in person.” How to Use Customer Feedback to Improve Performance. Shep Hyken interviews Adam Alfia, co-founder of Feedback.

Feedback 165

Feedback Entertainment Surveys Customer Service 165

AWS Machine Learning

SEPTEMBER 9, 2022

Amp uses machine learning (ML) to provide personalized recommendations for live and upcoming Amp shows on the app’s home page. This is Part 2 of a series on using data analytics and ML for Amp and creating a personalized show recommendation list platform. Real-time inference. Measuring the outcome. improvement to playback duration.

Personalization 84

Personalization APIs Metrics Engineering 84

CSM Magazine

JANUARY 2, 2024

These VIP patrons demand a personalized and seamless experience, and casinos can meet these expectations by leveraging data analytics. Creating Customer Profiles Developing detailed customer profiles is essential for delivering personalized experiences. Many casinos go out of their way to make their high rollers happy.

Analytics 52

Analytics Entertainment Customer Service Benchmark 52

CSM Magazine

OCTOBER 9, 2024

Whether it’s a picnic in the park or a fun day at a local entertainment venue, the goal is to create an atmosphere where your team can unwind and bond. Personalized Thank-You Notes A heartfelt, personalized thank-you note can go a long way in showing your team members that you value their hard work.

Customer Service 52

Customer Service Morale Entertainment Feedback 52