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5 Things Pro Wrestling Teach Us About Customer Service

Steve DiGioia

The fans need to be entertained and the wrestler won’t let them down. They are here to not just satisfy but to exceed their fan’s need for entertainment. No matter how scripted a match may be, the ebb and flow of a wrestling match is a work in progress. You’ll be entertained and your service mindset will be recharged.

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Unlocking insights and enhancing customer service: Intact’s transformative AI journey with AWS

AWS Machine Learning

The goal was to refine customer service scripts, provide coaching opportunities for agents, and improve call handling processes. This efficiency has allowed for more effective use of auditors’ time in devising coaching strategies, improving scripts, and agent training.

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Transcribe, translate, and summarize live streams in your browser with AWS AI and generative AI services

AWS Machine Learning

From gaming and entertainment to education and corporate events, live streams have become a powerful medium for real-time engagement and content consumption. script to automatically copy the cdk configuration parameters to a configuration file by running the following command, still in the /cdk folder: /scripts/postdeploy.sh

APIs 126
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5 Keys to Writing a Successful B2B Telemarketing Script

Quality Contact Solutions

Recently I was asked what the key was to create a robust B2B Telemarketing Script. It’s a good question, and after having helped develop and implement thousands of successful scripts over the years, I don’t have that 30-second elevator pitch answer to that question. What is the goal of the script?

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8 Reasons Why You Need a Live Chat Script

Comm100

Would you accuse a play of being bad just because the actors used a script? Sure, it’s a little different from theater–you are responding to a customer’s immediate questions and needs, and not just providing entertainment. But a successful live chat script is like a play with a choose-your-own-adventure twist.

Scripts 72
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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Interactive agent scripts from Zingtree solve this problem. Agents can also send feedback directly to script authors to further improve processes.

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Power recommendation and search using an IMDb knowledge graph – Part 1

AWS Machine Learning

The IMDb and Box Office Mojo Movies/TV/OTT licensable data package provides a wide range of entertainment metadata, including over 1 billion user ratings; credits for more than 11 million cast and crew members; 9 million movie, TV, and entertainment titles; and global box office reporting data from more than 60 countries.