Creative Virtual

APRIL 9, 2020

So far in this series we have discussed using chatbots, virtual agents and conversational AI to offer easy-to-use customer self-service (Part 1) and as an Agent Assist tool to support contact centre agents (Part 2). AI-enhanced chatbots and virtual agents empower employees to self-serve when and where they need support.

Self service 52

Self service Virtual Agent Chatbots Entertainment 52

DMG Consulting

AUGUST 16, 2022

What’s more, consumers believe they have the right to interact with an organization in multiple channels and, when appropriate, to pivot between channels, such as when an intelligent virtual agent (IVA) needs to send information to a consumer’s cell phone via SMS during a phone conversation. Like what you’re reading?

Self service 48

Self service Interactive Voice Response Virtual Agent Contact Center 48

SmartAction

SEPTEMBER 5, 2018

You call your cable company excited about upgrading your entertainment plan – only to be put on hold for 20-plus minutes and stuck listening to continued elevator music interspersed with promos for other products and an occasional voice recognizing you’re still in a queue. portion of a call, only now it is handled by virtual agents.

Call Center 40

Call Center Virtual Agent Automotive Entertainment 40

Playvox

JANUARY 13, 2022

They’ve never known life without the internet and leverage digital technology to communicate, learn, shop, and be entertained. Artificial intelligence is also enabling new technologies including smart virtual agents that facilitate self-service and tools that measure customer sentiment in real time.

Contact Center 79

Contact Center CRM Entertainment Virtual Agent 79

VirtualPBX

JANUARY 14, 2025

Now, in the 2020s, call centers are turning to tools like AI and virtual agents to navigate customer support. When callers understand that humans are easily accessible, they are more willing to entertain other options first. And always create a path to escalate an issue quickly, easily, and without friction.

Call flow 59

Call flow Entertainment Call Center Virtual Agent 59

DMG Consulting

JANUARY 29, 2021

Everything that could go virtual did, and the businesses that had this option were the lucky ones, unlike some of their peers in the entertainment and retail world. . Companies are transitioning from their interactive voice response (IVR) systems to next-gen conversational intelligent virtual agents (IVAs).

Contact Center 62

Contact Center Interactive Voice Response Self service Analytics 62

ConvergeOne

AUGUST 23, 2022

Home appliances, self-checkout, consumer electronics, entertainment, medical devices and smart buildings help us every day. Think of all the new (or near-new) conveniences we have available to us.

Customer Experience 40

Customer Experience Entertainment Virtual Agent Accountability 40

Netomi

MARCH 21, 2023

The virtual agent messenger bot helps shoppers find the best deals and products. A few years ago, the mattress company launched a bot to engage with customers and keep them entertained when they couldn’t sleep. There are currently over 1.6 billion live listings on eBay, making it one of the biggest global marketplaces.

Chatbots 52

Chatbots Entertainment Personalization Virtual Agent 52