Events Related Topics 
CCNG
OCTOBER 30, 2024
Without experienced curators, events lose their heart, leaving attendees feeling underwhelmed and, often, like they’re wasting their time. When content is shaped more by what sponsors want to push than what attendees need to hear, the event quickly loses its appeal. The result? So, What Can Be Done?
Myra Golden Media
SEPTEMBER 10, 2021
Now we’re meeting OCTOBER 26-27 for a FREE online event packed with insightful learning and new opportunities to engage and interact. . We had high hopes – and big plans – to reconvene and reconnect at ACX’21 in Arlington, VA, but remember the saying about best-laid plans? Learn more and register here!
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CCNG
SEPTEMBER 13, 2023
Below are some of the highlights shared at the event as provided by a CCNG member in attendance. This created a fun event for staff and helped develop the fun culture within their organization. For more information on CCNG member hosted events, please visit CCNG.com/Events.
CCNG
JANUARY 29, 2025
Vicki Brackett is a contact center industry veteran, a long time CCNG member and regular contributor in member programs and events. Whether your organization prioritizes speed, process, or risk management, with the right tools, your contact center can move beyond outdated document holders and into a future of efficiency and engagement.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
📈 Don't miss out on this exclusive event! . 🗺 Practical Use Case: Learn practical strategies and techniques for implementing CX orchestration to enhance your customer journeys. This will include a real-world example and actionable steps that you can take to apply orchestration in your own organization.
AWS Machine Learning
JULY 8, 2024
To elevate the event experience and streamline the management of their global AWS DeepRacer series, Eviden adopted the open source AWS DeepRacer Event Manager (DREM) solution. In this post, we discuss the benefits of DREM and the experience for racers, event staff, and spectators.
Beyond Philosophy
JULY 16, 2020
She says our memory for an event starts even before the event begins. Autobiographical memories are events from our lives. So, we remember events that evoke extraordinarily positive or negative feelings more. Details fade over time, but our feelings about the event do not. Chen builds on this concept more.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
Don't miss this exclusive event! Register today and receive FREE GIFTS from Steve after the webinar! 🗓 Thursday, January 11th, 2024 at 9:30am PST, 12:30pm EST, 5:30pm GMT
Advertiser: ZoomInfo
However, there is also strong evidence which points to the contrary - 78% of decision-makers have taken an appointment or attended an event as a result of a cold call. In fact, less than 2% of today’s cold calls actually result in meetings, and 63% of sales professionals say it’s what they dislike most about their jobs. What’s the verdict?
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This event will bring together the best contact center experts and hottest tools in the industry for you to optimize performance, hire right, and retain your best agents. Don't miss the opportunity to have all your leaders attend this event at no cost to you! DISCOVER HIGH AGENT PERFORMANCE OPTIMIZATION SECRETS. How to Hire Right.
Speaker: Karl Kapp, Ed.D., Professor of Instructional Design and Technology
Between new technologies and unpredictable events worldwide, it can be difficult to know what challenges we should be ready for. We all know that L&D organizations need to be ready for the future, but what does being future-proof actually look like?
Speaker: Dave Seaton, CEO of Seaton CX
You'll walk away with a deep understanding of: What a customer journey map is, and why it's important for success 🎯 The 5 key elements that must be on every map 🔑 How to create a customer journey map that truly drives change 📈 You won't want to miss this event! Register today to save your seat!
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
By attending this exclusive session, you'll walk away with strategies to: Save time, money, and resources by moving beyond manual reviews 🌐 Seize every coaching opportunity with targeted insights 🎯 Retain valuable customers with enhanced service quality 📈 Don't miss this event!
Speaker: Tim Buteyn
By attending this exclusive session with Tim Buteyn and Becky Lucas, you will: LEARN about the key factors that impact performance and behavior IDENTIFY which factors can be influenced by training EVALUATE the role of training in the solution to address your performance gap You won't want to miss this event! Save your seat and register today!
Speaker: Hillary Curran, Head of Customer Experience, Guru
Your customer’s expectation — whether reaching out about an issue via chat, completing an online form for an event, phoning a call center, or browsing your website’s resources — is an effortless and efficient information transfer, so they can get back to focusing on their bottom line. So much of today’s customer experience happens online.
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