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Why Your Search Bar Isn’t Enough: The Real Difference Between a KnowledgeBase and a Knowledge Management System

CCNG

Its a common misconception – those tools may store information, but they fall short in delivering the right answers, actionable processes, and feedback loops for multi-channel support for both employees and customer self-service. Feedback Loops for Continuous Improvement: Missing details? Whats the Confusion? Lets clear it up.

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Guest Blog: Customer Feedback Loops – 3 Examples & Strategies

ShepHyken

This week we feature an article by Agi Marx who shares 3 ways to close the customer feedback loop to prevent churn and increase revenue. – Shep Hyken. What is the customer feedback loop? Customer feedback loop is the practice of responding to customers meaningfully when they leave feedback.

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35 post-event survey questions to ask for event feedback

delighted

Putting on a successful event is no easy feat: a lot goes into creating a positive event experience for attendees, from finding compelling speakers to inviting the right sponsors. One way to measure attendee satisfaction is by surveying them after the event with the right post-event survey questions.

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How to Enhance Your Customer’s Memory of Their Experience

Beyond Philosophy

She says our memory for an event starts even before the event begins. Autobiographical memories are events from our lives. So, we remember events that evoke extraordinarily positive or negative feelings more. Details fade over time, but our feelings about the event do not. Chen builds on this concept more.

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Don’t Make a Mythstake: Ten Business Myths You Can’t Believe

ShepHyken

It met with plenty of positive feedback, so Im going to share those five myths with you, plus five more. Customer Training Is a One-Time Event: Many companies include a customer service training module in their onboarding. Some very popular business sayings are potentially detrimental to your organization.

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Get to Know Your Customer Day

ShepHyken

I was looking to create some buzz about connecting with customers, and I submitted the idea to Chase’s Calendar of Events. Focus on Feedback. This brings your customers in for a face-to-face discussion, giving you real feedback and the chance to learn your customers’ opinions of your most current offerings. That’s right!

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Don’t Get Angry, Get Relevant: How CX Leaders Can Finally Get Their Seat at the Table

CCNG

At last weeks Elevate CX event in London, there was a recurring undertone: the gnawing sense that CX work isnt getting the respect or traction it deserves. Dont just tell them what customers sayinterpret that feedback in terms of the next product feature or campaign. Lets change that. And, yes, theres room for some frustration.

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