Remove Events Remove Feedback Remove Metrics
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35 post-event survey questions to ask for event feedback

delighted

Putting on a successful event is no easy feat: a lot goes into creating a positive event experience for attendees, from finding compelling speakers to inviting the right sponsors. One way to measure attendee satisfaction is by surveying them after the event with the right post-event survey questions.

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How 24/7 Call Centers Improve Your Customer Experience

TeleDirect

Advanced Analytics Monitor call center performance metrics, such as resolution times and customer satisfaction scores. Offer real-time assistance during global sales events. Maintain Quality Standards Regularly evaluate agent performance and customer feedback. Track and analyze customer trends to improve service. The result?

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Exposed: How To Measure Your Customer’s Loyalty and CX

Beyond Philosophy

However, these metrics don’t work for measuring CX growth, at least not directly. To avoid this common metric pitfall, you should choose one that is not only accurate and linked to CX improvement efforts but also on that is actionable and defines the day-to-day work in no uncertain terms. Invest in real-time feedback on your results.

Metrics 331
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Call Center Agent Feedback: Tips & Best Practices for Providing Effective Agent Feedback

Callminer

Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. However, knowing how to deliver feedback can be tricky. Unfortunately, there are a number of pitfalls that can derail the process of delivering effective feedback.

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Eviden scales AWS DeepRacer Global League using AWS DeepRacer Event Manager

AWS Machine Learning

To elevate the event experience and streamline the management of their global AWS DeepRacer series, Eviden adopted the open source AWS DeepRacer Event Manager (DREM) solution. In this post, we discuss the benefits of DREM and the experience for racers, event staff, and spectators.

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Beware! Don’t Make These Mistakes When Measuring Success

Beyond Philosophy

Real-time feedback helps relieve the pain of change for your team. To that end, investing in real-time feedback on your efforts helps team members see why the actions you prescribe are significant. CX improvement is a journey, not an event. After all, as your performance improves, your metrics will, too.

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LLM-as-a-judge on Amazon Bedrock Model Evaluation

AWS Machine Learning

This approach allows organizations to assess their AI models effectiveness using pre-defined metrics, making sure that the technology aligns with their specific needs and objectives. referenceResponse (used for specific metrics with ground truth) : This key contains the ground truth or correct response.

Metrics 103