GetFeedback

JANUARY 6, 2020

Event and conference surveys are a great way to capture attendee feedback after the big day is over. Here are 10 quick tips on sending post-event surveys.

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ProProfs Blog

JUNE 26, 2019

To make your survey design process easier, we have compiled a comprehensive survey question bank that covers the most basic questions to the most detailed ones across industries. Customer Survey Questions. Human Resource Survey Questions. Market Research Survey Questions. Education Survey Questions.

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Surveys Feedback Education Employee engagement 112

ProProfs Blog

FEBRUARY 21, 2019

After all the hard work, money, and time; you finally packed up your long-awaited event, and it was probably the best moment of your life but was it the same for your audience or attendees? It’s a well-structured, simple, and striking ‘post-event survey.’. What is a Post-Event Survey?

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Surveys Feedback Marketing Technology 111

GetFeedback

APRIL 15, 2019

There’s a lot that goes into planning an event, and I’m pretty sure that event survey questions are not at the top of your list. Good event marketing is about more than simply hosting a conference or fundraiser. During the event (Mid-event surveys). During the event (Mid-event surveys).

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Surveys Transportation Feedback Marketing 83

ProProfs Blog

DECEMBER 6, 2019

Giving feedback at that time can feel like a task sometimes, especially when you are in a hurry to start/end your day. But it is this simple feedback that is helping Uber and other ridesharing companies keep only the best drivers on the road. Evolution of Customer Feedback. Customer feedback is not a new trend.

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Feedback Surveys Sales Benchmark 124

delighted

JUNE 6, 2024

It’s crucial to survey customers at various points throughout their buying journey, especially after they make a purchase. Post-purchase surveys allow businesses to collect valuable insights about their marketing efforts, the products or services they provide, and the overall customer experience. What is a post-purchase survey?

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Surveys Feedback Best practices Marketing 96

Interaction Metrics

NOVEMBER 11, 2024

Is your survey a customer listening vehicle? On this episode of the ‘Amas Talks’ podcast, Amas and Martha agreed that if you’re considering how to improve surveys, a survey audit is the first step toward excellent survey design. Or could it be improved? Amas: You’ve been around this space forever.

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Surveys Airlines Benchmark Feedback 62

ShepHyken

JANUARY 11, 2019

This week we feature an article by Agi Marx who shares 3 ways to close the customer feedback loop to prevent churn and increase revenue. – Shep Hyken. What is the customer feedback loop? Customer feedback loop is the practice of responding to customers meaningfully when they leave feedback.

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Feedback Surveys Technical Support Personalization 249

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. But it is one thing to claim that a business values customer feedback and another to sift out the actionable data.

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Feedback Chatbots Analytics Metrics 78

delighted

OCTOBER 17, 2023

One crucial starting point is gaining an understanding of how your employees feel about working at your company, and the most effective way to do this is through an employee survey. An employee survey hands the mic to employees and empowers them to share critical feedback as to what’s working – and what isn’t – about their work experience.

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Surveys Employee engagement Feedback Management 82

delighted

JULY 22, 2024

At Delighted, we know how important it is to have seamless integrations that not only help you collect valuable customer feedback, but also make it easy to act on it. Want to send the survey after product delivery? Match the survey delay to your average shipping time – 1 week, 2 weeks, etc. –

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Surveys Feedback Customer centricity APIs 59

Callminer

JULY 23, 2019

Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. However, knowing how to deliver feedback can be tricky. Unfortunately, there are a number of pitfalls that can derail the process of delivering effective feedback.

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Best practices Feedback Call Center Coaching 140

The Petrova Experience

SEPTEMBER 3, 2024

The second is designing for every step of that journey, for everyone involved in the event. In high stakes events like the Olympic Games and Word Cup, brands will make mistakes. But you are also building journey maps for local residents and businesses whose day-to-day experience changes because of major sporting events.

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Journey mapping Transportation Surveys Entertainment 52

ProProfs Blog

AUGUST 28, 2020

It’s no secret that customer feedback is the lifeblood of all major brands and corporations. Talk to any marketer, and they will tell you at least 4 or 5 different ways to collect customer feedback. What they will also tell you is how hard it is to get actionable customer feedback. 5 Effective Ways to Analyze Survey Data.

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Surveys Feedback Marketing Sales 158

Interaction Metrics

JUNE 21, 2023

Clients often ask: do we need to allow for customer anonymity in our surveys? In the context of sensitive employee feedback like DEI surveys and engagement surveys, most researchers consider the option for anonymity to be essential. “ and founded Bain’s Customer Strategy and Marketing practice.

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Surveys B2B Feedback Customer centricity 62

delighted

DECEMBER 3, 2021

Enter survey automation. In this article, we’ll learn more about survey automation, why it’s so important for customer experience success, and how you can implement automation in your CX program today. Two types of survey distribution: Manual vs automated. Two types of survey distribution: Manual vs automated.

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Surveys APIs SaaS Engineering 97

CSM Magazine

SEPTEMBER 24, 2024

Does feedback about the specific brand affect your decisions about products or services? Using customer feedback to improve service quality helps companies retain customers for up to 70% longer. Let’s explore the various opportunities customer feedback offers to transform your business and some best practices to consider.

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Feedback Construction Surveys Best practices 52

Nicereply

FEBRUARY 2, 2024

So, you’ve just wrapped up an event and feel pretty good about how it all went down. You want to confirm the success, so you send out a survey to all the attendees. But here’s the catch: those survey questions slyly nudge people towards certain answers. And guess what? Tricky, huh?

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Surveys Feedback Education Best practices 69

Nicereply

JULY 31, 2023

A customer satisfaction survey – the easiest way to get feedback from your customers. Customer feedback fuels the engine of any business. With actionable feedback, organizations can make informed decisions. And the easiest way to get customer feedback is by using customer satisfaction surveys.

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Surveys Feedback Customer Support Wireless 98

GetFeedback

APRIL 29, 2019

Text message (SMS) surveys are a great solution for gathering feedback from customers who are on the go. Not only does SMS have a high engagement rate, but according to a study conducted by the University of Michigan , people are more likely to give accurate feedback over text. Phone support feedback. Purchase feedback.

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Surveys Healthcare Transportation Feedback 106

ProProfs Blog

APRIL 19, 2019

Millennials love events; I love events; more importantly, companies should also love events. Create an event that people genuinely enjoy and remember, and you’ve got yourself a customer base that is both loyal and enthusiastic about being an advocate. But like every coin has two sides, so does hosting an event.

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Advertising Surveys Feedback Sales 111

Lumoa

AUGUST 18, 2022

Recently, I read a blog by Ron Miller (author at TechCrunch and former corporate blogger for Intronis) entitled “I’m so over customer surveys” He talks about his annoyance with endless survey requests regarding company products and services. Survey fatigue. follow-up survey after 6 months).

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Surveys Journey mapping Feedback Customer centricity 78

Nicereply

NOVEMBER 21, 2023

NPS = (% of responses who are promoters) – (% of responses who are detractors) For example, if you received 100 responses back from a recent NPS survey question, where 40 of them responded as Promoters, 30 were Passives and 30 were Detractors, then your NPS calculation would be 40 minus 30, for a score of 10.

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Surveys B2B Feedback Education 59

Fonolo

MAY 27, 2021

Employee feedback is critical for businesses who want to understand their employees’ opinions and attitudes towards work, and improve their business policies and processes. Measuring engagement through surveys allows for employees to feel heard. That’s why agent engagement surveys are so important. Shorter is better.

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Call Center Surveys Coaching Best practices 136

delighted

MAY 11, 2023

You’re likely familiar with 5-star surveys. Whether you’ve seen them on an email survey or at the bottom of a help center article, 5-star surveys are universally recognized. They keep feedback collection as simple as possible by asking customers to rate your product or service on a scale of 1 to 5 stars.

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Surveys Feedback Education Self service 52

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Even when you collect customer feedback, it may be gathered through different channels, stored in different data silos, and never coordinated and analyzed in an organized and actionable way.

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Feedback Benchmark Surveys Analytics 105

GetFeedback

JULY 29, 2019

Collecting survey feedback from your customers is easier now than it has ever been before. Survey tools can help you to aggregate valuable information through email, chat, social media, and more. But while collecting survey feedback is simple, the real value is in actioning that feedback. Repeatability.

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Surveys Feedback Education CRM 60

ProProfs Blog

NOVEMBER 20, 2020

The answer lies in the formulation of an employee engagement survey that captures the pulse of your employees around the parameters: peer interaction, work culture, job challenge, career prospects, etc. With an employee engagement survey, you can gauge the challenges faced by your employees at the earliest. What Is Employee Engagement?

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Employee engagement Surveys Brand ambassadors Morale 158

ShepHyken

MARCH 31, 2021

I was looking to create some buzz about connecting with customers, and I submitted the idea to Chase’s Calendar of Events. Focus on Feedback. Create a survey to learn what your customers want and expect from you. The shorter the survey , the higher the percentage of response you’ll get.? . That’s right!

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Feedback Surveys Sales Customer Service 397

ProProfs Blog

JULY 20, 2021

That’s where a simple employee satisfaction survey comes to your rescue. This blog gives you a clear insight into an employee satisfaction survey and shows you how to create and share meaningful surveys in minutes. What Is an Employee Satisfaction Survey? There are several reasons to conduct employee satisfaction surveys.

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Surveys Feedback Employee engagement Best practices 109

delighted

JUNE 7, 2019

Digital survey distribution methods (think email, SMS text, chat link URL, and web intercept surveys) get great response rates and high-quality feedback for two reasons: they’re user-friendly and timed to catch folks while the experience is still fresh. With QR code surveys, it’s easier than ever to get opinions on the go.

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Surveys Feedback Best practices Marketing 59

delighted

FEBRUARY 9, 2021

One of the most common questions we get from our customers is: What type of survey response rate can I expect? When doing some research, you’ll see a wide range of numbers on what a “good” or “average” survey response rate is. What is a survey response rate? What is a good survey response rate?

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Surveys B2C B2B Feedback 78

delighted

NOVEMBER 23, 2022

Employee feedback is an instrumental part of creating a feedback culture, which enables employees to understand exactly what they need to do to thrive in their role. When done right, providing continuous employee feedback can dramatically improve employee engagement – guaranteeing improved productivity and employee success.

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Feedback Construction Surveys Morale 52

Interaction Metrics

JULY 29, 2024

In this episode of the Agile Brand podcast with Greg Kihlström, Martha Brooke discusses the science of CX surveys. Martha touches on why most customer experience programs aren’t scientific, how you can become more scientific in your approach, and when and how to use AI in your survey program. Customers have priorities.

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Surveys Construction Banking Metrics 62

Interaction Metrics

DECEMBER 13, 2023

Employees are often skeptical when a workplace diversity survey is introduced, which makes it difficult for DEI programs to flourish. To solve this, here’s our guide to implementing a workplace diversity survey that will give you actionable results and lay the foundation for a successful DEI program.

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Surveys Benchmark Feedback Best practices 62

Nicereply

OCTOBER 3, 2023

Engaging customers through feedback can make them feel valued and listened to, deepening the relationship and fostering a partnership. Let’s review a list of customer satisfaction survey tools to help you understand clients’ needs. Why do businesses need specific software for customer satisfaction surveys?

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Surveys Customer centricity Analytics Feedback 52

ProProfs Blog

JULY 20, 2021

Zoho Survey is a popular survey creation tool that helps you create a reliable and actionable survey in minutes. It has all the features required to create a basic survey. Any user can easily access a wide range of built in reports and interactive charts while analyzing the survey responses.

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Surveys Feedback Real estate Enterprise 78