Call Journey

JULY 25, 2019

nGUVU integrates Conversation Analytics with advanced gamification technology to drive employee engagement, intrinsic motivation, and performance. Both Call Journey and nGUVU will be attending the Genesys G-Summit event series in Wellington, New Zealand and Melbourne, Australia. Agents are the core of one’s business.

Gamification 72

Gamification Technology Employee engagement Engineering 72

CSM Magazine

APRIL 3, 2025

Gamification and FOMO : PEPE’s viral growth was fueled by gamified elements, such as staking rewards and rapid token launches. Host Virtual Stores : Brands can set up dynamic, interactive stores in the metaverse, where customers can explore products, interact with sales representatives, and even attend events.

Customer Experience 52

Customer Experience Government Gamification Education 52

CSM Magazine

MARCH 14, 2025

Some brands are offering loyalty currency that customers can redeem on experiences, exclusive events, or even charitable donations. The Evolution of Gamified Loyalty Programs Gamification has become a core strategy in modern loyalty programs, blending elements of playfulness with customer engagement.

Gamification 52

Gamification Entertainment Brand ambassadors Personalization 52

Callminer

NOVEMBER 18, 2020

If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance. Agents should report the event to systems in place to protect agents by blocking inappropriate callers. A bad call doesn’t mean it’s a bad day. Fraser Wilson. AnswerConnect.

Contact Center 345

Contact Center Call Center Gamification Wait times 345

Tethr

APRIL 7, 2020

Your business spent months crafting the perfect execution, strategy, agenda, marketing materials and social media posts for your large onsite event, and COVID-19 swooped down and said: “Not today, pal. You can postpone the event for a later date that you won’t be able to guarantee. You can decide to offer the event online.

Gamification 65

Gamification outsourcing Marketing Technology 65

Outsource Consultants

JUNE 6, 2022

Implement Gamification Systems. Anyone who’s ever taken a quick evening walk to “hit their steps” or took a few moments to practice French after their Duolingo app reminded them they were in danger of losing their streak knows that gamification can be highly effective. A recent study showed that 80 percent of U.S.

Gamification 128

Gamification At home agents Morale Employee engagement 128

Noble Systems

FEBRUARY 4, 2019

One solution that has gained popularity in recent years for its ability to provide continuous feedback to employees, particularly those in contact centers, is gamification. Factor in skill competency when determining frequency of feedback through gamification. This is the case with gamification.

Gamification 47

Gamification Feedback Morale Employee engagement 47

CSM Magazine

JUNE 27, 2023

Businesses and groups may now use events to interact with their target audience, build brand recognition, and leave a lasting impression. By utilising the expertise of event management services , businesses can make sure that their essence is seamlessly woven into every aspect of the day, from the first invitation to the follow-up.

Management 52

Management Gamification Marketing Personalization 52

Noble Systems

JUNE 7, 2019

The event was held in Clearwater Beach, Florida, from April 24-26. One of Paul’s favorite topics to write about is gamification – he has an extensive catalog of published analysis on the technology. So naturally, he was delighted by the event’s heavy focus on gamification, coaching, and learning management.

Gamification 75

Gamification Contact Center Coaching Education 75

Noble Systems

DECEMBER 4, 2019

In addition to a VoC platform, other enabling customer feedback technologies are speech analytics and gamification. Gamification uses game mechanics to motivate and reward employees for exhibiting desired behaviors, including gathering customer feedback. Gamification Also Rewards Customers for Their Feedback.

Feedback 80

Feedback Gamification Analytics Customer centricity 80

Call Design

JANUARY 20, 2022

These forms of engagement building events are compelling and demonstrate a commitment to employees. Another method of building engagement that is pivoting is gamification. The Power of Gamification. The adoption of gamification in contact centre’s is running full throttle – because it works!

Gamification 78

Gamification Coaching Construction Employee engagement 78

CCNG

SEPTEMBER 27, 2023

GETTING PRACTICAL Amid contact centers scrambling to utilize omnichannel while engaging employees with gamification software and IT departments driving toward AI solutions, helping the agent to find the answers quickly for customers seems to have fallen by the wayside. All this costs more money. It’s a vicious cycle.

Management 195

Management Average Handle Time Self service CCNG 195

VirtualPBX

JULY 21, 2023

With the summer season in full swing, businesses find themselves presented with a remarkable opportunity to connect with customers at outdoor events. How to Use QR Codes This Summer QR on Sandwich Signs: Sandwich signs are a common sight at outdoor events. QR on Business Cards: Networking opportunities are abundant at outdoor events.

Gamification 52

Gamification Advertising Sales Marketing 52

ChurnZero

MARCH 7, 2025

Lightweight community software works well when focused on specific areas like social interactions, events, or forum discussions. Finally, consider gamification to identify and encourage the right behaviors through badges and recognition. This intermediate stage offers offers affordable solutions with limited analytical capabilities.

SaaS 52

SaaS Gamification B2B Metrics 52

Maru Group

MARCH 3, 2025

With the volatility were seeing across much of the world today from severe weather events to political unrest - the need for heightened support and nurture may be particularly acute in 2025. Consider video tutorials, user forums and communities, expert webinars, personalised content, gamification, and quizzes.

Entertainment 52

Entertainment Finance Gamification Construction 52

Fonolo

JUNE 17, 2021

Add some fun to your workplace and improve company culture with spontaneous celebrations, prizes for strong performance, and other events to keep the office lively. If your staff are starting to feel fatigued, consider changing the dynamic with gamification! However, a little fun goes a long way when it comes to employee engagement.

Call Center 140

Call Center Morale Gamification Employee engagement 140

Fonolo

OCTOBER 9, 2018

Fonolo has many events on the horizon, but is especially excited to be a first-time exhibitor at SOCAP’s Re-Imagine Customer Care Conference , October 21-24, 2018, at the Grand America Hotel in Salt Lake City, Utah. More information about this event can be found at [link]. Call Center 101: The Golden Rules of SLAs.

Customer Care 78

Customer Care Gamification industry standards Service level 78

Fonolo

JANUARY 8, 2019

From January 20 – 23, 2019, a whopping 3,000 customers, partners, industry analysts, and executives will congregate in Austin, Texas for the event. This event is one of the most significant investments your company will make all year, as the ultimate objective is to help attendees achieve maximum value from their Avaya solutions.

Abandon rate 73

Abandon rate Gamification Contact Center Technology 73

Liveops

MARCH 11, 2021

Liveops leverages a social network platform that includes gamification, events and networking among agents. . Hosted events can merge fun and networking and encourage buddy systems within the organization. Provide professional development. This is a new competitive advantage in a hybrid model.

Gamification 118

Gamification Enterprise Contact Center Contact center software 118

DMG Consulting

DECEMBER 11, 2017

Question: We don’t have a budget for gamification or other monetary incentives, but we’d like to improve agent engagement with the hope of reducing our agent attrition rates. Celebrate success – use contact center performance management, gamification and QA solutions to consistently recognize outstanding performance and keep agents motivated.

Gamification 59

Gamification Contact Center Coaching Surveys 59

CSM Magazine

JUNE 10, 2021

Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people. Also, try to take a lead role in organising company-wide events, which get different departments mixing. Make internal knowledge easily available – move away from “knowledge management” and towards “knowledge sharing”.

Gamification 105

Gamification Brand ambassadors Analytics Enterprise 105

Totango

FEBRUARY 14, 2022

Provide early access to a new educational resource or event. Quality time doesn’t have to mean taking your customer out for a nice meal or inviting them to a special event (which is much more difficult in our post-COVID world). Use gamification methods to encourage customers to use and engage with your product regularly.

Gamification 91

Gamification Education Enterprise Personalization 91

Callminer

APRIL 21, 2020

Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. Engage their team members in a local charitable event every month. One great activity for call center leaders is to…”.

Call Center 182

Call Center Management Scripts Coaching 182

ProProfs Blog

APRIL 25, 2019

Loyalty bonuses, gamification, user-generated content are simple but effective tools you can use to increase customer retention. Your correspondence with your customers need not be limited just to letters about the new product you launched, or the new offers available to them; let them know about major events and happenings in your company.

Customer retention 99

Customer retention Gamification Surveys Feedback 99

Noble Systems

DECEMBER 4, 2019

In addition to a VoC platform, other enabling customer feedback technologies are speech analytics and gamification. Gamification uses game mechanics to motivate and reward employees for exhibiting desired behaviors, including gathering customer feedback. Gamification Also Rewards Customers for Their Feedback.

Feedback 52

Feedback Gamification Analytics Customer centricity 52

Fonolo

JANUARY 31, 2023

Most people think of training as a one-time event or program, but that’s just the tip of the iceberg. Use incentives and gamification Call center training material can get pretty dry. Add a few gamification elements and your call center will be singing. How to Buy Contact Center Software 6.

Call Center 141

Call Center Contact Center Coaching Gamification 141

Call Design

MAY 6, 2019

The fun of gamification. One of the newest tools in a personnel leader’s arsenal is gamification. Reduced to its fundamentals, gamification involves turning a pre-existing task or process into a game. In fact, when properly implemented, gamification can enhance employee motivation by 51.6 percent, according to Karl Kapp.

Gamification 60

Gamification Education Management Personalization 60

Call Design

MAY 6, 2019

The fun of gamification. One of the newest tools in a personnel leader’s arsenal is gamification. Reduced to its fundamentals, gamification involves turning a pre-existing task or process into a game. In fact, when properly implemented, gamification can enhance employee motivation by 51.6 percent, according to Karl Kapp.

Gamification 60

Gamification Education Management Personalization 60

CSM Magazine

AUGUST 27, 2024

From virtual reality simulations to gamification, the latest tech-driven approaches are transforming how businesses train their teams. Engaging Employees Through Gamification According to NIIT, gamification has emerged as a powerful tool in customer service training, offering a fun way for employees to develop essential skills.

Gamification 52

Gamification Customer Service Feedback Employee engagement 52

Fonolo

FEBRUARY 20, 2019

Whether a crisis is caused by a technical glitch, a disgruntled customer gone viral, or a data breach, there are several ways your call center can effectively manage these events. What’s Inside: Gamification in the Contact Center. Incorporate Social Listening. With the right plan, a contact center can emerge as the hero of the day.

Call Center 89

Call Center Management Contact Center Gamification 89

Transparent BPO

JULY 9, 2019

We explored music from the decades of the 50s to the 90s and named musicians and events that defined and inspired the music from those times. We also used gamification techniques to make learning about the genre fun.

Contact Center 95

Contact Center Gamification Entertainment Consulting 95

Calabrio

AUGUST 7, 2019

Anyone working in the contact center industry knows Customer Contact Week (CCW) to be the end-all, be-all event for customer experience, contact center and customer care professionals. When ICCU—the number-one performing credit union in the U.S.

Contact Center 75

Contact Center Interactive Voice Response Gamification Construction 75

Livepro

JUNE 19, 2019

She pitches at startup events such as Launch Festival Sydney, and in July 2018, the collaboration of Pat Inc and V-KAIWA was a finalist in the Bill and Melinda Gates Foundation, XR Education Challenge in LA. Topic: ‘Leveling up your organisation with gamification’. KEYNOTE SPEAKER SYDNEY 25th JULY 2019.

Government 75

Government Gamification outsourcing Consulting 75

Fonolo

JUNE 17, 2015

Use incentives and gamification. Most people think of training as a one-time event or program but that’s just the tip of the iceberg. cctr #training #storytelling Click To Tweet This empowers employees to make their own improvements, as well as adds an element of gamification for your most competitive agents.

Call Center 96

Call Center Gamification Coaching Contact Center 96

Outsource Consultants

JANUARY 13, 2025

Establish backup systems and disaster recovery protocols to ensure business continuity in case of technical failures or unexpected events. Gamification Boosts Engagement and Motivation Gamification transforms routine tasks into engaging challenges. Design your gamification strategy carefully.

Call Center 67

Call Center Management Gamification call center software 67

Fonolo

DECEMBER 4, 2018

What’s Inside: Gamification in the Contact Center. The panelists also discuss whether we will see any consolidation, or if companies are going to be faced with supporting a rotating mix of messaging channels as their customers’ tastes change. The Top Contact Center Trends to Watch in 2019. Become a contact center super hero in record time!

Gamification 89

Gamification B2C Contact Center Technology 89

CSM Magazine

DECEMBER 22, 2023

Examples of interactive ads that use OOH solutions include augmented reality ads, gamification, and experiential marketing. Gamification adds an element of fun to regular billboards, such as turning it into a game to engage the public.

Marketing 52

Marketing Advertising Gamification Transportation 52