Fonolo

OCTOBER 9, 2018

Fonolo has many events on the horizon, but is especially excited to be a first-time exhibitor at SOCAP’s Re-Imagine Customer Care Conference , October 21-24, 2018, at the Grand America Hotel in Salt Lake City, Utah. More information about this event can be found at [link]. How to Set a Winning Service Level.

Customer Care 78

Customer Care Gamification industry standards Service level 78

DMG Consulting

APRIL 8, 2024

However, when all is said and done, today’s WFM solutions still have the same two core objectives they had when first introduced over 50 years ago: forecasting the volume of work expected to arrive in a given time frame and scheduling the appropriate resources to get the work done within a service level.

Management 62

Management Gamification Contact Center Consulting 62

DMG Consulting

AUGUST 13, 2024

It’s important to measure and track shrinkage because it negatively impact’s a contact center’s ability to meet its service level commitments. unplanned events (e.g., Shrinkage cannot be avoided but contact center managers should implement programs to manage and minimize it and its impact on their service level.

Gamification 48

Gamification Contact Center Coaching Service level 48

inSided

OCTOBER 2, 2019

Traditionally in B2B SaaS companies, speaking to your customers involved webinars, meet-ups and in-person events. Roundtables were a mainstay when it came to gathering customer information on your product and service. Utilize your user community’s expertise If you don't already have a Customer Success community, get one.

Self service 67

Self service B2B SaaS Gamification 67

teleopti

OCTOBER 3, 2019

So, while the concept of self-service for shift preferences, trades, overtime or time-off is nothing new, these latest innovations mark the first time that employees have the power to really manage their own schedules as unexpected life events happen on the day or as appointments pop up in the week ahead. Humanize the workplace.

Self service 59

Self service Contact Center Gamification Service level 59

Calabrio

OCTOBER 3, 2019

So, while the concept of self-service for shift preferences, trades, overtime or time-off is nothing new, these latest innovations mark the first time that employees have the power to really manage their own schedules as unexpected life events happen on the day or as appointments pop up in the week ahead. Humanize the workplace.

Self service 58

Self service Gamification Contact Center Service level 58

JustCall

MARCH 6, 2023

That is to create a suitable environment to support customer service operations. This creates positive energy, which is enhanced by virtual team-building events and similar activities for agent and call center productivity. Customer service levels rise because motivated agents try harder to perform well.

Call Center 52

Call Center Gamification Metrics Upselling 52