Beyond Philosophy

OCTOBER 8, 2014

If you enjoyed this post, you might be interested in the following blogs: 7 Signs that Your Executive Team is Not On Board with Your Customer Experience Agenda How Customer Centricity Plays Out in Customer Experience and Affects Customer Retention The Moral Dilemma: Collecting Data on Customer Behavior Colin Shaw is the founder and CEO of Beyond (..)

Customer centricity 276

Customer centricity Customer retention Customer emotions Airlines 276

ShepHyken

JANUARY 29, 2021

That being the case, morale boosting and team building events should become the norm at your company. Happy agents set the tone for good customer experiences. No matter how well you end up automating with IVR systems, you will eventually need that good ol’ human touch. At least for now!

Best practices 252

Best practices Contact Center Interactive Voice Response Call Center 252

SharpenCX

APRIL 28, 2020

Gallup found that managers have the power to outline strategies that make the biggest difference in team morale. As a call center manager, you can play a major role in building morale on your team, no matter where they’re working. Volunteer together through an online charity project instead of an in-person event.

Morale 90

Morale Call Center Coaching Contact center software 90

ShepHyken

MAY 5, 2020

It is crucial for brands to adapt to worldwide events. There is always a risk for brands to take a stand on moral issues. These elements have a huge effect on customer purchasing habits and ultimately customer loyalty.

Morale 199

Morale Surveys Management Marketing 199

CSM Magazine

SEPTEMBER 12, 2024

There are several ways you as an employer or manager can help to create a positive work environment and boosting team morale is one of the more effective ways to do this. Here are several strategies you can try to enhance team morale. These types of events allow team members to interact in a non-work setting.

Morale 52

Morale Construction Feedback Surveys 52

CX Global Media

JULY 11, 2019

And building the six core competencies in contact center leadership is not an event, it’s a journey that requires a roadmap and success path. This is one of the reasons I developed the Contact Center Virtual Summit , to advance the traditional approach to educational conferences and event-type learning.

Contact Center 120

Contact Center CCNG Morale Coaching 120

Fonolo

JUNE 17, 2021

That’s why it’s so important to prioritize agent morale in a contact center and ensure your top performers are engaged. Flex schedules can help you attract top talent, increase morale, improve productivity, and reduce turnover in call centers. A fun work environment can reduce absenteeism, improve productivity, and boost morale.

Call Center 140

Call Center Morale Gamification Employee engagement 140

TeleDirect

APRIL 7, 2025

It improves service quality, boosts morale, reduces turnover, and ensures that agents can handle a wide range of customer interactions professionally. Why Call Center Training Is Essential Training equips call center agents with the skills and knowledge they need to perform their roles effectively.

Call Center 62

Call Center First call resolution Best practices Gamification 62

CSM Magazine

JANUARY 12, 2023

However, team leaders can motivate a team with low morale and help them achieve better results at work through various techniques. For example, ask employees with low morale if they would be prepared to take on some of the workloads from this week. 4: Hire Virtual Morale Booster Events for Employees.

Morale 52

Morale Feedback Management Personalization 52

CX Global Media

MAY 24, 2018

And with it known that 80% of people leave their jobs due to the relationship they have with their immediate supervisor, AND you’re in an industry with widespread issues with low-morale and high-turnover, the stakes are very high and the unfortunate industry standard has been that the immense burden is on individual supervisors to find their own way (..)

Contact Center 257

Contact Center industry standards Morale Call Center 257

CX Global Media

OCTOBER 15, 2018

When training can’t be accessed when needed or isn’t exactly what they need – it results in lower long-term productivity and morale because learning cannot be applied right away. More and more employees are taking control of their own learning and challenging traditional training practices that take too long to respond to their needs.

Contact Center 269

Contact Center Morale Call Center Metrics 269

CSM Magazine

JANUARY 2, 2020

If we were to roll back the decades, there was almost no such thing as a “low morale team” Employees accepted their environment, good or bad, and that was the end of the matter. Bearing this in mind, if you are heading up a team who you think is lacking in the morale department, today’s post is for you.

Morale 52

Morale Government 52

Fonolo

AUGUST 24, 2021

Agent morale. Agent turnover, customer experience, morale, and productivity are all vital components of a call center that you should make sure are in a good state. Make time for team-building exercises, group projects, joint outings, parties, and other events to keep your team connected. Customer experience. Agent turnover.

Call Center 148

Call Center Morale Best practices Contact Center 148

CSM Magazine

OCTOBER 30, 2024

As well as Dlamini, other individuals were recognized at the event, including Vusumutiwendvodza Matsebula, Nano Xavier, and Justice Jumbo’ Khumalo, for their outstanding contributions in their respective fields.

Customer Service 52

Customer Service Morale Finance Banking 52

CSM Magazine

MAY 7, 2024

This event, generally 90 minutes, promotes cooperation and healthy competition. We’ve got the scoop on some of the most engaging team building exercises that’ll have your crew collaborating like best buddies and boosting morale sky-high. You’ve come to the right place!

Morale 52

Morale Employee engagement Personalization 52

Fonolo

APRIL 20, 2020

It could be a freak weather event. Keep agent morale high. A large part of survival and keeping your employee's morale high is recreating those opportunities to socialize that we lose when we leave the office; the 'water-fountain gossip' #custserv #remoteworking #managingremote Click To Tweet.

Morale 136

Morale Interactive Voice Response Contact Center Self service 136

ShepHyken

AUGUST 29, 2022

Not only does offering great customer service, product demonstrations, in-store events, and more attract new customers and keep them coming back. Consumers want to buy from companies that surpass their competitors when it comes to quality, price, dependability and morale. My Comment: Loyalty and repeat business belong together.

Customer Service 167

Customer Service Customer retention Morale Advertising 167

CSM Magazine

DECEMBER 23, 2024

Themed Office Celebrations Bring color to the workplace routine with themed events such as a costume day, a Friday beach party, or a decade-themed event. A festive mood in the workplace may boost morale and team dynamics. For the event to go well, make sure there is enough food, games, and a relaxed environment.

Customer Support 52

Customer Support Morale Coaching Personalization 52

SharpenCX

AUGUST 19, 2021

Shopify employees (called Shopifolks) tout the pros of working at the company, like: Great people Remote work (without any micromanagement) Generous PTO Growth opportunities Positive team communication and morale. They keep team morale high. It’s clear Shopify employees love their work. They’re 12% more productive.

Customer Experience 137

Customer Experience Morale Consulting Consulting 137

Customer Service Life

DECEMBER 23, 2020

It’s the sort of contact center where agent morale is low and the culture is negative, and managers don’t bother to empower employees, requiring them to hit unreasonable goals on metrics. I love contact center leaders that plan events to bring the team together and boost morale.

Contact Center 129

Contact Center Morale Metrics Accountability 129

Beyond Philosophy

OCTOBER 8, 2014

The Moral Dilemma: Collecting Data on Customer Behavior. If you enjoyed this post, you might be interested in the following blogs: 7 Signs that Your Executive Team is Not On Board with Your Customer Experience Agenda. How Customer Centricity Plays Out in Customer Experience and Affects Customer Retention.

Customer centricity 150

Customer centricity Customer retention Customer emotions Airlines 150

Beyond Philosophy

OCTOBER 8, 2014

The Moral Dilemma: Collecting Data on Customer Behavior. If you enjoyed this post, you might be interested in the following blogs: 7 Signs that Your Executive Team is Not On Board with Your Customer Experience Agenda. How Customer Centricity Plays Out in Customer Experience and Affects Customer Retention.

Customer centricity 150

Customer centricity Customer retention Customer emotions Airlines 150

CSM Magazine

MAY 19, 2023

As such, it’s an ideal place to organise after-work events. These gatherings can boost morale, encourage team building, and break the monotony of daily office life. Here are some exciting ideas for after-work social events in the Big Apple.

Entertainment 52

Entertainment Morale 52

Call Design

FEBRUARY 19, 2025

They also serve as opportunities to recognise achievements and boost employee morale, fostering an engaged and motivated workforce. Frequently things are missed and changes to schedules are made hours after the event took place. Scheduling coaching and training is often a logistical nightmare that regularly gets postponed or cancelled.

Time management 60

Time management Management Coaching Average Handle Time 60

Outsource Consultants

JUNE 6, 2022

Attending events such as company-wide meetings or training sessions can even be seen as a treat when given the opportunity. Specifically, providing snacks or catered meals during these visits is a great way to build morale while letting people get to know each other.

Gamification 128

Gamification At home agents Morale Employee engagement 128

TeamSupport

OCTOBER 5, 2020

It is now an event celebrated worldwide. Global events have changed the way companies—whether B2B or B2C—interact with their customers. Take advantage of this week to boost the morale of your help desk and customer service staff. As many companies are aware, in 1992 the U.S.

Customer Service 101

Customer Service Brand ambassadors B2C B2B 101

PeopleMetrics

MARCH 21, 2014

Because the brand was sponsoring a sporting event and those managing the Twitter feed were busy promoting that event. We all have stories where engaging with a brand on social media has helped to turn a negative experience into a positive, memorable event – a story we tell with pride to others.

Banking 115

Banking Best practices Morale Accountability 115

Fonolo

SEPTEMBER 28, 2021

They motivate employees through goal setting, help resolve conflicts, and play a large role in improving employee morale. Provide snacks for in-person meetings or allow employees to expense a meal during a virtual event. Host a virtual “matchmaking” event where a group of employees get to chat one-on-one with many different people.

Call Center 150

Call Center Management Agent burnout Employee engagement 150

Callminer

OCTOBER 3, 2019

Look for participation in projects that serve the company’s overall goals and mission statement – taking part in social events and party planning doesn’t count as going beyond the call of duty. One of the most surefire ways to boost employee morale and motivation is by actually listening to what they have to say. They take initiative.

Call Center 186

Call Center Morale Employee engagement Customer centricity 186

Call Center Weekly

OCTOBER 1, 2018

Employee turnover Customer churn Lackluster performance and attitude by employees Disengaged staff Minimum expectations delivered by staff Low attendance at company events Employee -vs- Leadership mindset Declining customer loyalty and satisfaction ratings Prioritizing the definition and execution of your ideal Culture will certainly pay off in many (..)

Morale 164

Morale B2B Customer Experience Sales 164

Quality Contact Solutions

MARCH 11, 2021

Our telemarketing services include: Event/Brand Awareness: Offering products and services is great; however, it doesn’t do you any good to have a fantastic product if no one knows about it. Having a major event and need your target audience to know about it? Try an event awareness campaign. Try an event awareness campaign.

Telemarketing 98

Telemarketing Sales Upselling outsourcing 98

ProProfs Blog

MAY 13, 2020

Google CEO, Sundar Pichai explained in a company event, “Our goal is to build a personal Google for each and every user. This saves the crucial time of your representatives and boosts their morale to offer a meaningful and personalized experience. . Well, Google is on a global escapade to become one. Over to You. Make it personal.

Personalization 167

Personalization Customer Service Self service Feedback 167

OctopusTech

APRIL 15, 2020

Get in touch with your team periodically to hear out what challenges they are facing while working from home and your organization can better help resolve them to maintain the productivity and morale of your team. Always remember that clear communication is key in these times. Recognize and Appreciate Good Work. Wrapping Up.

Morale 87

Morale Call Center Management 87

CX Global Media

JULY 10, 2019

Jackie Morales Chief Insurance Officer, Bestow. About Jackie Morales : Jackie is the Chief Insurance Officer of Bestow, a leading life insurance technology company democratizing access to innovative financial solutions. About Jackie Morales : Leslie helps CSRs write better email, chat, social media, SMS, and chatbots.

Contact Center 120

Contact Center Morale Coaching Chief Customer Officer 120

Call Center Weekly

AUGUST 14, 2017

Over time, this will impact revenue, employee morale, and the ability to retain both customers and staff. In the event customer attrition was an end result, include revenue lost as well. In addition, agent performance will be impacted. What is one to do? Sound the Alarm I suggest compiling all unsatisfactory surveys into categories.

Customer Service 136

Customer Service Contact Center Surveys Morale 136

ProProfs Blog

JUNE 26, 2019

Event Survey Questions. Job satisfaction surveys or as they are also known as, employee satisfaction surveys are used to gauge the morale of employees. 5 Event Survey Questions. Event survey question can be broadly classified into: Pre-event survey questions. Mid-event survey questions.

Surveys 112

Surveys Feedback Education Employee engagement 112

ProProfs Blog

MAY 6, 2020

Celebrating birthdays, office events, and important dates – all these things help you build your team remotely. Takeaway: Employ technology such as video conferencing for birthday celebrations, online events on important dates, and other such activities for team building. Some tips to boost team motivation and morale are: .

Management 162

Management Customer Service Best practices Entertainment 162