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Why Your Search Bar Isn’t Enough: The Real Difference Between a KnowledgeBase and a Knowledge Management System

CCNG

Personalized Access and Permissions: KMS tools provide flexible permission levels so teams or roles can access tailored information. Vicki Brackett is a contact center industry veteran, a long time CCNG member and regular contributor in member programs and events.

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Is This The Future of Events Post Pandemic?

Beyond Philosophy

Pine and I discussed what we can expect now for live events that the vaccine is rolling out, and we can see the light at the end of the tunnel for the COVID-19 pandemic. Pine shared what he sees as a trend moving forward: The Hybrid Event. The Migration to Hybrid Events. Business is responding with a new trend: Hybrid events.

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Top 5 Customer Service & CX Articles for Week of October 21, 2024

ShepHyken

That’s a pretty serious mission, but they have plenty of fun events to raise funds for that serious and important cause. Personalization Done Right by Mark Abraham and David C. My Comment: Our annual CX research finds that customers want a personalized experience. That is the epitome of successful relationship marketing.

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Is This The Future Of Events Post Pandemic? (Joe Pine Interview)

Beyond Philosophy

We talk to Pine about how the pandemic changed in-person events, trade shows, and conferences for the better and what we can learn from going virtual. Starting in March 2020, Pine watched as all the events he had booked canceled. Pine was fascinated at how effective virtual events were and the extent of their reach.

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Reimagining CX: How to Implement Effective AI-Driven Transformations

Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster

By enhancing efficiency and personalization while elevating customer satisfaction and loyalty, conversational AI serves as a powerful catalyst propelling a CX revolution like never before! Don't miss this exclusive event! Register today and receive FREE GIFTS from Steve after the webinar!

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Don’t Make a Mythstake: Ten Business Myths You Can’t Believe

ShepHyken

However, todays customers want a personalized experience. Customer Training Is a One-Time Event: Many companies include a customer service training module in their onboarding. We love repeat customers, but dont get caught believing your repeat customers are truly loyal. That means an individualized experience.

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10 Smart Ways to Cater to Your Local Customers

Steve DiGioia

All “In-Person” Service is Local. All in-person service is local. Plan an event that features one of your products. For example, a bakery can host an event entitled “Cake Baking Secrets”, or a clothing store can hold a fashion show right around the time of the high school prom.