ChurnZero

MARCH 7, 2025

A community is a collection of people with a common interest who gather in a virtual or in-person space to connect, share, learn, collaborate, and grow. 3: Customer marketing: A community helps identify champions, supports upsell/cross-sell opportunities, and provides feedback for your product roadmap.

SaaS 52

SaaS Gamification B2B Metrics 52

JivoChat

JUNE 8, 2021

Not sure which is the best upsell app for Shopify? But given that upsell apps can increase revenue by an average of 10-30%. And that it’s 68% more affordable to upsell an existing customer than acquire a new one, you know you can’t afford to miss out any longer. Types of Upsell Apps for Shopify. Personalized AI.

Upselling 52

Upselling Analytics Sales Personalization 52

Totango

APRIL 2, 2019

Target events and address milestones. In some cases, you may need to include high-touch or personal, live touch efforts. This is also a good time to add upsells to accounts that have high customer health scores. That way, your team can immediately take advantage of upsell opportunities and repair low health scores.

Journey mapping 110

Journey mapping Upselling Accountability Feedback 110

Totango

JULY 5, 2022

Effective, personalized, digital communications help build and maintain connections with your customers that can weather any storm. Make the Most of Upsell Opportunities. Make the Most of Upsell Opportunities. Upsells are the result of the growth a customer has enjoyed because of your commitment to delivering lifetime value.

Upselling 104

Upselling CRM Best practices Accountability 104

ChurnZero

JANUARY 9, 2025

Companies that do not map customer journeys lose 15-20% of potential revenue growth as they fail to identify and act on conversion and upselling opportunities. If you missed the event in Washington, D.C, This guest post is by Annie Stefano , head of education and enablement, and Emilia DAnzica , managing partner, of Growth Molecules.

Journey mapping 52

Journey mapping Marketing Upselling Education 52

Quality Contact Solutions

MARCH 11, 2021

Our telemarketing services include: Event/Brand Awareness: Offering products and services is great; however, it doesn’t do you any good to have a fantastic product if no one knows about it. Having a major event and need your target audience to know about it? Try an event awareness campaign. Try an event awareness campaign.

Telemarketing 98

Telemarketing Sales Upselling outsourcing 98

ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. In response, some organizations have slatted in-person events for the tail end of 2021. . Act fast – early bird pricing ends 9/10/21.

Personalization 52

Personalization SaaS Upselling B2B 52

Totango

APRIL 5, 2022

For example, Totango’s SuccessPlay feature allows you to create automated workflows to follow up on NPS surveys, such as sending an upsell offer or referral invitation to customers who respond with a 9 or 10. Leverage satisfied customer responses for upselling conversions and referrals. Why Do You Need NPS Software?

Upselling 108

Upselling Surveys Analytics Customer retention 108

ChurnZero

NOVEMBER 26, 2024

For your customer success job description’s primary and secondary requirements, consider including: The main duties and what is expected of the person in this role. Monitor account health, identify upsell opportunities, and collaborate with cross-functional teams to deliver exceptional customer experiences.

SaaS 52

SaaS Upselling Enterprise industry standards 52

TechSee

JUNE 16, 2022

If you want to stay ahead of the game, follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events – their enormous impact is bound to become a catalyst for change in the space. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Totango

MAY 5, 2021

Once these metrics are recorded, you can use this information to proactively engage customers and meet their needs in a more personalized way. Generally sent to customers right after onboarding or other key events, this data can be utilized to leverage success by: Helping you perfect your onboarding process. .

Customer Experience 118

Customer Experience Education Customer centricity Metrics 118

bold360 Blog

FEBRUARY 4, 2020

Many companies are reluctant to invest in technology for fear of sacrificing a personal touch. Often, it’s that personal touch that sets them apart from big bank competitors. 5 big CX challenges that can be overcome: 1. Investing in technology while staying personal. 3. Juggling personal support, growth, and speed.

Personalization 59

Personalization Technology Self service Upselling 59

Totango

FEBRUARY 23, 2022

Your SaaS customer journey map lays out optimized outcomes that lead to customer renewals, upsells, and referrals. Expansion : a satisfied customer increases their usage of your product and brand to include advanced features, upgrades, and upsells. Flagging events that require action. Flag Events that Require Action.

SaaS 117

SaaS Journey mapping Upselling Best practices 117

Hodusoft

DECEMBER 4, 2024

Personalized Messaging Through segmentation and customer data insights, MSPs can send targeted offers, service updates, or personalized messages. This enables them to personalize services and communication. Automated Lead Nurturing With HoduBlast, MSPs can set up automated communication campaigns to nurture leads.

Upselling 52

Upselling Surveys Marketing Personalization 52

Pointillist

JULY 25, 2018

What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? This person is crucial in getting the initial project approved and moving it forward. Upsell and Cross-sell Revenue Growth. Thinking in Events.

Analytics 93

Analytics Government Metrics APIs 93

Talkdesk

AUGUST 28, 2017

Our Kickoff “Designing Your Intelligent Contact Center” event in Chicago was a huge success and a lot of fun! According to a report done by Accenture, customers are 75% more likely to buy from a retailer that is able to have an intelligent, personalized conversation with them about their purchase history. It’s not too late.

Contact Center 51

Contact Center Contact center software Upselling Engineering 51

Totango

SEPTEMBER 29, 2020

It is the sum of the profit you make from your customers over time, rather than any single sales event, and it is the most accurate method of anticipating revenue in a customer-centric, Software-as-a-Service (SaaS) environment. Customer lifetime value (CLV) is a glimpse into your enterprise’s future.

SaaS 110

SaaS Enterprise Metrics Upselling 110

ChurnZero

JUNE 15, 2023

Instead, CSMs can use product usage data to show up for their customers by coming prepared to meetings with a personalized agenda and recommendations to achieve their objectives. Tactically speaking, the most common mistake I see is organizations lacking the appropriate unique identifiers on usage events.

Accountability 96

Accountability Upselling Analytics Metrics 96

TechSee

JANUARY 4, 2022

Simplifies warranty registration and quickly captures customer information for upselling opportunities and long-tail sales. We attended seven events this year, five of which were in-person! And not just events, we also hosted 11 webinars with the goal of introducing cutting-edge technologies to global industries.

Self service 109

Self service Upselling Enterprise Big data 109

Totango

JULY 19, 2021

A majority of organizations that have CS teams now offer bonus compensation on top of salary , such as commissions on upsells and renewals, stock or equity options, and other bonuses. Totango’s robust platform also enables you to set up events that trigger automated responses, ensuring no changing customer status goes ignored.

Upselling 126

Upselling Feedback Customer advocacy Surveys 126

Totango

JULY 23, 2019

This shift means there is far more value to be generated after the sale through repeated renewals, as well as possible upsells and cross-sells. Through repeatable, personalized actions, the enterprise nurtures customer growth in anticipation of continued renewal and upsell, like a farmer nurturing an orchard of trees to repeatedly bear fruit.

Upselling 92

Upselling Customer centricity Enterprise Education 92

Totango

AUGUST 23, 2022

Making upsell offers. Customer support events. Upsell offers. This allows you to personalize and optimize the touchpoint experience for individual customers or segments of your customer base, driving higher satisfaction. Providing tutorial tips to answer customer questions and encourage greater product adoption.

B2B 122

B2B Journey mapping SaaS Upselling 122

ProProfs Blog

MAY 29, 2020

Product Launches and Other Sponsored Events: Product launches, conferences, seminars, and other industry events are an excellent opportunity for brands to introduce themselves to their customers.Company events not only as a touch point but also allow you to open other channels of communication in the form of pre and post event surveys.

Advertising 109

Advertising Surveys Journey mapping Feedback 109

GetFeedback

MAY 9, 2019

If you’re more of a facts person, here are some selling points: Poor customer experience is costing U.S. It’s the element that is most personal and difficult to pinpoint. That’s because perception is often based on emotion and differs from person to person. And being irreplaceable helps your company’s bottom line.

Customer Experience 134

Customer Experience Journey mapping Metrics Customer centricity 134

Influitive

OCTOBER 21, 2015

Brands that focus on developing personal relationships with customers and driving engagement across their lifetime are better able to win, serve and retain customers. Stronger personal relationships. Stronger relationships with customers were also tied to increased cross-sell and upsell sales, and increased retention/decreased churn.

B2B 99

B2B Marketing Customer advocacy Advertising 99

Totango

DECEMBER 21, 2021

Effective customer success automation relies on the strategic use of technology to communicate with customers at key points and event triggers in their customer journey. It also can create an opportunity for upsell offers when applicable. Milestone Messaging as a Customer Success Manager Automation Strategy. Onboarding Tutorials.

Management 112

Management Best practices Upselling Accountability 112

Totango

FEBRUARY 28, 2020

At the same time, an effective engagement strategy incorporates much more than 1:1 touchpoints, and considers engagements such as 1:many opportunities, including communities, events, advocacy, and learning. These actions are the way we personalize our service to meet the demands of our customers. What is a Customer Engagement Strategy?

Customer centricity 93

Customer centricity Metrics Upselling Enterprise 93

Natalie Petouhof

APRIL 4, 2016

Tweet After attending the SAP Hybris IOT/ CRM event, I was very impressed to see a vendor really connect the dots between commerce and customer service and customer experience. Regardless of your industry, SAP can help to create contextual, personalized and relevant customer experiences that boost loyalty and increase sales.

CRM 40

CRM B2C B2B Marketing 40

Totango

OCTOBER 20, 2020

Once these metrics are recorded, you can use this information to proactively engage customers and meet their needs in a more personalized way. Generally sent to customers right after onboarding or other key events, this data can be utilized to leverage success by: Helping you perfect your onboarding process. .

Customer Experience 90

Customer Experience Education Customer centricity Metrics 90

Totango

AUGUST 12, 2020

The digital transformation of business has empowered customers to expect personalized, on-demand attention from their service partners. As customer lifetime value is now spread out over years of renewals and upsells, customer retention and customer success efforts must be seen as a shared value across the enterprise.

SaaS 88

SaaS Upselling Enterprise Best practices 88

Totango

JUNE 15, 2022

In order to drive growth, you need to reorient your company towards a value-driven operating model where every department and team is focused on providing valuable, consistent and personalized experiences for customers. Maximize Upsells or Improve NPS and Loyalty), then build out that journey using pre-designed templates and workflows.

Upselling 102

Upselling Analytics Self service CRM 102

Customer Service Life

DECEMBER 20, 2023

Upsell/Cross-sell opportunities – When the product the customer is currently using doesn’t do what the customer wants but another product in our line does. For example, we had a product that we were upselling often and we significantly improved our conversion rate when the marketing team reduced the price a bit.

Upselling 84

Upselling Contact Center Engineering Banking 84

Russel Lolacher

FEBRUARY 7, 2017

That day when lovers demonstrate their affection with gifts, words of love or events to mark the occasion…or all three. The post 4 Reasons Love Letters Make Your Customers Swoon appeared first on The Upsell. Depending on what you’re into. Well customers also like to feel.

Upselling 63

Upselling Personalization Customer Experience 63

Totango

FEBRUARY 6, 2020

The following key factors will help you gather and share customer information so that every member of your enterprise can provide personalized, proactive value to customers. Every touchpoint along the customer journey—from the initial sales event to support tickets, product usage metrics, and customer feedback —generates unique data.

Enterprise 94

Enterprise Customer centricity Metrics Upselling 94

Totango

AUGUST 11, 2022

Digital interactions that inform SaaS client relationships span the range of the customer journey , from pre-purchase marketing engagements to onboarding to subscription renewals, upsells and brand advocacy. Upsell purchases. Engage clients personally. Engage Clients Personally. Social media posts. Demonstration videos.

SaaS 113

SaaS Journey mapping B2B Upselling 113

Totango

JULY 25, 2019

For instance, the sales team will want to know about events such as high usage rates, escalations and when renewal will be happening. Customer success specialists should also nurture the relationship without hammering home cross-sells or upsells. That means interacting with each customer as a valued person with common business goals.

Sales 80

Sales Upselling Customer centricity Best practices 80

Totango

JUNE 6, 2019

If a customer’s health score is high, they may be ready to renew early or may be a candidate for upsell and cross-sell opportunities. If it shows their usage figures are falling, send a personalized message asking if something is wrong. Don’t think of customer renewal as a single event. Renewal is a promise of future reward.

Enterprise 95

Enterprise Upselling Accountability Best practices 95