Totango

SEPTEMBER 1, 2022

Why Your QBR SaaS Model Needs an AI Makeover. Quarterly business reviews (QBRs)[LINK] have become a standard practice for software providers, but today’s QBR SaaS model is rapidly transforming. Here we’ll show you how to update your SaaS QBR strategy to keep up with the latest technology and best practices.

SaaS 101

SaaS Journey mapping Upselling Best practices 101

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. In this article, we’ll offer some tips for a winning customer engagement SaaS strategy. Next, we’ll share six keys to effective SaaS customer engagement.

SaaS 100

SaaS Upselling Metrics Journey mapping 100

ChurnZero

JULY 29, 2022

With the rise of the SaaS model, retention has dethroned acquisition as the primary means to achieve long-term growth and high valuation. I’ve seen how it can help SaaS leaders unlock increased customer value attainment, higher net revenue retention (NRR) and accelerated product-led growth. SaaS companies operate on subscription terms.

SaaS 98

SaaS Customer centricity Upselling B2B 98

Totango

APRIL 24, 2020

Rather, customer retention for SaaS enterprises is a result of the customer experience. The continued growth of the SaaS model, led by the multi-billion-dollar successes of B2B giants Microsoft and Salesforce , reflects a more responsive relationship between customer investment and ROI. 6 SaaS Customer Retention Best Practices.

Best practices 83

Best practices Customer retention SaaS Enterprise 83

ProProfs Blog

SEPTEMBER 13, 2019

The importance of SaaS Customer Service is visible in these two data-proven statistics: AmericanExpress reports that 70% of consumers will go with the company that offers excellent customer support. As you can see, delivering the perfect saas customer support experiences is directly correlated with your churn and retention.

SaaS 83

SaaS Customer Service Customer Support Best practices 83

ChurnZero

JUNE 2, 2021

During 2020, we saw several major events cause businesses to adapt to new conditions and adopt additional capabilities to not only defend against economic pressures but also to take advantage of opportunities. SaaS Capital joined us for a webinar to share the results from their 10th annual B2B SaaS benchmarking survey.

Benchmark 98

Benchmark SaaS B2B B2C 98

Totango

MAY 19, 2020

The continuing COVID-19 health crisis may well produce a recession that has a significant impact on the Software-as-a-Service (SaaS) industry. No one is certain how this will change the long and short-term behaviors of customers, lenders, and enterprises in a SaaS world. Be Lean and Agile to Reduce Customer Churn in SaaS.

SaaS 77

SaaS Best practices Enterprise Finance 77

CX Global Media

JULY 26, 2017

Sharing this story with you and trying to help you to make sense (it helps me too) of the multitude of solutions in the contact center industry (Check out – Lassoing the Wild West Contact Center Technology ) is one reasons why I love attending contact center industry events and meeting with knowledgeable people such as Matt.

Contact Center 159

Contact Center SaaS Call Center Technical Support 159

Totango

AUGUST 12, 2020

The rise in SaaS and subscription business models with low upfront costs and regular renewal windows means customers can make emotional and rapid decisions to leave an agreement with little consequence. 5 Tips to Maximize the Customer Onboarding Experience. Choose the Right Customer Success Platform.

SaaS 87

SaaS Upselling Enterprise Best practices 87

ChurnZero

FEBRUARY 14, 2023

That’s according to a landmark webinar we hosted last fall titled, “A Crash Course in Customer Success and SaaS Metrics” with Dave Kellogg and You Mon Tsang. Understanding the nuance behind Customer Success metrics will help you build consensus around which numbers are the best numbers to track for your SaaS company.

SaaS 94

SaaS Metrics Customer retention Construction 94

ChurnZero

OCTOBER 16, 2020

Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. As such, we decided to tap industry experts for a verbal duel on the subject where the winners take home the esteemed (and priceless) prize of bragging rights and SaaS street cred. Just not by the CSM.”.

Upselling 98

Upselling SaaS Sales Accountability 98

AWS Machine Learning

SEPTEMBER 6, 2022

Using software to detect a sound is called audio event detection , and it has a number of applications. In a healthcare environment, you can use audio event detection to passively listen for sounds from a patient that indicate an acute health problem. Using audio data with machine learning. About the authors.

Engineering 78

Engineering APIs Healthcare SaaS 78

CSM Practice

JULY 6, 2020

To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn.

SaaS 71

SaaS Upselling Accountability Sales 71

CSM Practice

JULY 6, 2020

To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn.

SaaS 71

SaaS Upselling Accountability Sales 71

CustomerSuccessBox

AUGUST 25, 2022

The SaaS space is ever-changing and growing. So, how does one keep up with the SaaS trends? Attending Customer Success events in 2022 ensures your SaaS business is at par with the current industry trends. It is advisable to follow industry events to understand the altered and advanced customer expectations.

SaaS 52

SaaS Education Metrics Marketing 52

Help Scout

MAY 20, 2021

Lincoln Murphy sums up the value that existing customers offer to growing SaaS companies: “The majority of the revenue from your relationship with a customer happens post-sale. Customer events. The emphasis is on both keeping the customer longer and also expanding the relationship.” Product communications, updates, and highlights.

SaaS 80

SaaS Marketing Sales 80

CustomerSuccessBox

APRIL 18, 2022

The best way to persevere within the SaaS industry is through better networking and productive collaboration. Here’s a simple curated list of Top 10 SaaS conferences of 2022 that you can add to your calendar and learn from the best! Silicon Valley, online event: 12 – 13 April 2022. Startup Grind. Think 2022, IBM.

SaaS 52

SaaS Education Technology Marketing 52

ShepHyken

JULY 31, 2017

The Status Quo of Customer Success in SaaS: Stats, Facts, Data, and Japanese Restaurants by Andy Mura. Userlane) The evolution of SaaS organizations that focus on customer experience and customer success. They created an “event.” Great insights from CustomerGauge. The restaurants didn’t just serve a meal.

Customer Service 138

Customer Service Benchmark SaaS Technology 138

CustomerSuccessBox

DECEMBER 6, 2021

Here you’ll find customer success events, conferences, and books that will help you get ready for the new year 2022 and beyond. SaaStock is the best conference in Europe for SaaS founders and Executives. You get to connect with founders, executives, and investors to help you build your B2B SaaS companies. Date: Spring 2022.

SaaS 52

SaaS contact center solutions B2B Contact Center 52

CustomerSuccessBox

JUNE 8, 2022

Customer Success is steadily gaining importance globally and is the first line of defense for most SaaS firms. This has translated into huge demand for customer success events around the globe. Professionals connect, network, learn and share the best practices during these customer success events.

SaaS 52

SaaS Best practices Personalization Customer Experience 52

CustomerSuccessBox

JULY 9, 2021

Importance of Customer Journey in SaaS. In the SaaS business, the customer is the ultimate boss. Mapping customer journeys in SaaS is very crucial to influence every interaction and make it a positive experience so that the customer remembers and is happy to come back. Benefits of customer journeys in SaaS. Escalation.

SaaS 59

SaaS Journey mapping B2C B2B 59

Totango

JULY 31, 2024

.” – Karen Budell , Chief Marketing Officer, Totango + Catalyst Shifting from a product-led growth (PLG) model to an enterprise sales motion is a significant move for any SaaS company. SaaS companies in particular have liked this model because it typically enables fast topline growth with lower acquisition costs than other channels.

Enterprise 98

Enterprise Sales SaaS Marketing 98

Amity

DECEMBER 9, 2016

In fact, one of Joanna Wiebe’s most successful headline copy tests came out of a result of taking exact wording from a customer’s testimonial: she was able to increase conversions by 103% for one of her SaaS clients. Here’s the comparison: Control. Winning Headline. Do you send out NPS surveys? (If

Marketing 109

Marketing SaaS Sales Surveys 109

ChurnZero

JULY 9, 2020

These SaaS companies offer comprehensive training programs, resources, and events to their customers and even the larger professional community. Nurture with Networking Events. Most companies’ event budget is allocated towards prospecting and brand awareness. Just look at B2B bemouths like Salesforce, Moz, and HubSpot.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

Totango

JULY 21, 2020

The current COVID-19 pandemic has not been kind to many industries, and SaaS is no exception. In March of this year, SaaS stocks reached a 20 percent decline from their selling highs. Communications SaaS companies have watched the growth rate of subscriptions rise by 1.4X. Stay Agile As a Company.

SaaS 65

SaaS Calibration Enterprise Customer retention 65

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Touchpoints also include occasions when clients interact with your software app in a SaaS context. What functions the interaction serves.

B2B 119

B2B Journey mapping SaaS Upselling 119

CSM Practice

FEBRUARY 8, 2023

With the value of the software-as-a-service (SaaS) market estimated to hit $225 billion in the US by 2025 , the industry offers lucrative opportunities for tech entrepreneurs. However, launching a SaaS company can be risky. for SaaS companies, compared to over 10% for paid advertising clicks. Growing a SaaS company?

SaaS 52

SaaS Metrics Advertising Upselling 52

ChurnZero

JUNE 16, 2020

SaaStock has been helping SaaS businesses gain traction, grow and scale for the last five years with their in-person conferences. That’s what led them to bring that value online with their SaaStock Remote event last week. That’s what led them to bring that value online with their SaaStock Remote event last week.

SaaS 92

SaaS Customer centricity Customer retention B2B 92

ChurnZero

MAY 11, 2021

Last week Technology & Services Industry Association (TSIA) hosted their Spring virtual event called – TSIA Interact 2021. The event offered an opportunity for thousands of attendees to collaborate with one another and with TSIA member companies like DocuSign, RingCentral and ServiceNow.

SaaS 98

SaaS Benchmark B2B Analytics 98

ChurnZero

MARCH 28, 2023

Early-stage SaaS businesses tend to put most of their focus on acquiring net new customers. Event participation. The volume of event participation—in webinars, virtual conferences and meetings—is one way to measure this indicator. Another is to consider the quality of the event. However, this isn’t scalable.

SaaS 52

SaaS Chief Customer Officer Surveys Feedback 52

ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. In response, some organizations have slatted in-person events for the tail end of 2021. . SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA.

Personalization 95

Personalization SaaS Upselling B2B 95

delighted

DECEMBER 3, 2021

Centralizing : Pandium released a State of Product Integrations study at SaaS 1000 , which found that, of the 1k SaaS companies evaluated, most companies had over 15 different platform connections (ex. Which of the platforms capture a key moment in the customer journey – such as a purchase event or an outreach to your support team?

Surveys 97

Surveys APIs SaaS Engineering 97

Totango

MARCH 8, 2022

As customer success management has grown in importance for building SaaS customer loyalty , the number of customer success communities has grown. Participants can learn, collaborate, view exclusive content, and receive announcements about upcoming events and news. Nine Best Customer Success Communities in 2022. CS in Focus.

Best practices 119

Best practices SaaS B2B Marketing 119

Totango

SEPTEMBER 6, 2022

For a SaaS company, an excellent QBR strategy can help you ensure you’re providing a product experience that will make customers want to renew their subscription during renewal time. In this article, we’ll cover the essentials of QBRs and how to make them work for your SaaS business. What Makes a Great QBR?

SaaS 110

SaaS Technical Support Benchmark Accountability 110

CSM Magazine

FEBRUARY 8, 2022

Event-led Engagement Platform, Airmeet , raises $35M USD Series B from Prosus Ventures, Sistema, Sequoia Capital India, RingCentral Ventures, and others. Event-led engagement platform Airmeet , today announced that it has raised $35M USD in Series B funding. – Masahito Okuma, Representative Director of DG Daiwa Ventures.

Education 52

Education Government SaaS Customer centricity 52

ChurnZero

MAY 26, 2021

CS in Focus is an organization committed to building a strong Customer Success community through events and resource-development, with the goal of setting community members up for success. Future of SaaS. You’ll also get to know SaaS experts all over the world! . Whatever takes your fancy.

SaaS 86

SaaS Best practices Analytics Metrics 86

Totango

APRIL 16, 2019

Customer success platforms can be automated to respond to these events with supporting materials such as “how-to” videos that teach customers more about the product and encourage use. Spark can enhance your efforts to boost product adoption by gathering key data, alerting you of meaningful events, and sending automated communication.

Enterprise 76

Enterprise SaaS Social media contact Education 76