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Why You Think You Are In Control When You Are Not

Beyond Philosophy

Despite overwhelming evidence to the contrary—and even regular common sense—we think that if we do things in a certain way, we can influence what happens around us, particularly during sporting events. This concept is called the Illusion of Control. Key Takeaways.

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How 24/7 Call Centers Improve Your Customer Experience

TeleDirect

Offer real-time assistance during global sales events. Real-World Success Stories Case Study 1: Expanding E-commerce Operations A global e-commerce company implemented a 24/7 call center to manage customer inquiries during major sales events. E-commerce Manage order inquiries, shipping updates, and returns. The result?

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Build a video insights and summarization engine using generative AI with Amazon Bedrock

AWS Machine Learning

Furthermore, these notes are usually personal and not stored in a central location, which is a lost opportunity for businesses to learn what does and doesn’t work, as well as how to improve their sales, purchasing, and communication processes. Many commercial generative AI solutions available are expensive and require user-based licenses.

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Unlocking Success: 8 Powerful Strategies to Drive Sales Through Others

Beyond Philosophy

Before we get into that, let’s remember a foundational element of success in marketing and sales tactics: before you plan and execute, think about what you want to get out of it. 6: Sponsorship Whether it’s sponsoring the local soccer team shirts or sponsoring events, you’re paying somebody else to advertise your product.

Sales 195
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Cold Calling Tips and Tricks

In fact, less than 2% of today’s cold calls actually result in meetings, and 63% of sales professionals say it’s what they dislike most about their jobs. However, there is also strong evidence which points to the contrary - 78% of decision-makers have taken an appointment or attended an event as a result of a cold call.

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What is Really Happening on Black Friday?

Beyond Philosophy

It’s that time of year again: Black Friday sales are next week. The idea of a day of big sales that bring out the animal in us is global. Similar events occur in the UK (the January Sales), and China (Single’s Day). What is Really Happening on Black Friday? However, what is really going on here?

Sales 273
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Get to Know Your Customer Day

ShepHyken

I was looking to create some buzz about connecting with customers, and I submitted the idea to Chase’s Calendar of Events. If you’re not working directly with customers, one of the best ways to learn what’s really happening on the front line is to spend a shift with a customer support agent or go out for some sales calls.

Feedback 395
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The Top 3 Ways to Forecast for Your Contact Center

Forecasting is no easy task. It can be difficult to schedule the right amount of agents at the right time. Download our ebook to learn how to reduce overstaffing and understaffing, lower customer wait times and improve the customer experience with proper forecasting.