AWS Machine Learning

APRIL 18, 2024

Amazon Bedrock empowers teams to generate Terraform and CloudFormation scripts that are custom fitted to organizational needs while seamlessly integrating compliance and security best practices. Traditionally, cloud engineers learning IaC would manually sift through documentation and best practices to write compliant IaC scripts.

Scripts 129

Scripts Best practices Engineering Accountability 129

ShepHyken

FEBRUARY 24, 2017

Whether it’s negative news of a natural disaster, a C-level scandal, a product recall, or a workplace tragedy, or a positive event like a product innovation, an upbeat earnings report, or an IPO, your contact center must be prepared for when there are dramatic increases in interactions across all communication channels. Desktop Integration.

Contact Center 211

Contact Center Interactive Voice Response Scripts Coaching 211

TeleDirect

APRIL 30, 2025

Crisis communication is a strategic approach that businesses use to convey timely, accurate, and transparent information during emergency events. Pandemics or Health Crises During COVID-19 and similar events, call centers: Offer policy updates Handle appointment rescheduling Answer safety questions e. What Is Crisis Communication?

Call Center 62

Call Center Management Scripts Healthcare 62

AWS Machine Learning

NOVEMBER 13, 2024

From gaming and entertainment to education and corporate events, live streams have become a powerful medium for real-time engagement and content consumption. script to automatically copy the cdk configuration parameters to a configuration file by running the following command, still in the /cdk folder: /scripts/postdeploy.sh

APIs 130

APIs Scripts Accountability Entertainment 130

ShepHyken

JANUARY 29, 2021

Even with a knowledge base filled to the brim with product support cases, along with a killer script on their side, your agents’ effectiveness hinges on their knowledge of the product in more ways than we’d like to admit. That being the case, morale boosting and team building events should become the norm at your company.

Best practices 255

Best practices Contact Center Interactive Voice Response Call Center 255

Beyond Philosophy

DECEMBER 10, 2015

Before you can rehearse a memory, it is vital that you have a good script from which to read! If you enjoyed this post, you might be interested in the following blogs: Behavior Psychology Proves that Event Boundaries Affect Customers’ Memory of Your Experience. Customers’ Emotions Are Predictable.

Customer Experience 274

Customer Experience Journey mapping Consulting Consulting 274

AWS Machine Learning

AUGUST 2, 2024

Company earnings calls are crucial events that provide transparency into a company’s financial health and prospects. Companies often release information about new products, cutting-edge technology, mergers and acquisitions, and investments in new market themes and trends during these events.

Engineering 131

Engineering Scripts Metrics APIs 131

TeleDirect

APRIL 23, 2025

Support During High-Volume Periods Catastrophic events, enrollment seasons, or regulatory changes can create sudden spikes in call volume. With customized greetings, scripts, and training, agents can seamlessly represent your brand. A dedicated call center helps scale support services without sacrificing quality. A: Not likely.

Call Center 62

Call Center Interactive Voice Response Scripts First call resolution 62

Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Interactive agent scripts from Zingtree solve this problem. Agents can also send feedback directly to script authors to further improve processes.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

DECEMBER 7, 2022

This post shows how Amazon SageMaker enables you to not only bring your own model algorithm using script mode, but also use the built-in HPO algorithm. We walk through the following steps: Use SageMaker script mode to bring our own model on top of an AWS-managed container. Solution overview. Find the metric in CloudWatch Logs.

Scripts 95

Scripts Metrics Healthcare Accountability 95

CCNG

JUNE 7, 2023

In the end, writing scripts, using it for marketing or content and other simple tasks appear to be the main use cases right now.” For access to the entire recorded Town Hall event, please visit CCNG.com, On-Demand Webinars. Training is key and a very important first step as Fred shares.

Contact Center 195

Contact Center CCNG APIs Scripts 195

ShepHyken

DECEMBER 28, 2018

For instance, there’s more takeout food and alcohol consumption, and instead of attending live events or lectures, millennials turn to the internet. This group is also flipping the script when it comes to the preferred communication channel. Notably, millennials like to do things a little differently from the generations of yore.

Customer Service 265

Customer Service Self service Customer Support Scripts 265

Callminer

JULY 30, 2020

While sticking to set scripts can be helpful, being genuinely concerned with solving customer concerns helps customers feel valued. Of course, you should also advise your manager and make a note of your own version of events, too. They use canned, scripted responses that lack sincerity. Shem is the CMO at Tankarium.

Call Center 265

Call Center Customer Service Scripts Coaching 265

AWS Machine Learning

JANUARY 24, 2025

In the preceding architecture diagram, AWS WAF is integrated with Amazon API Gateway to filter incoming traffic, blocking unintended requests and protecting applications from threats like SQL injection, cross-site scripting (XSS), and DoS attacks.

APIs 111

APIs Scripts Best practices Management 111

AWS Machine Learning

MAY 3, 2023

This post mainly covers the second use case by presenting how to back up and recover users’ work when the user and space profiles are deleted and recreated, but we also provide the Python script to support the first use case. The Step Functions state machine is invoked when the event-driven app detects the profile creation event.

Scripts 78

Scripts APIs Accountability Engineering 78

TeleDirect

JULY 25, 2022

Corporate and industry events are some of the best marketing tools out there. If you’re wondering how to get people to RSVP for an event—and actually turn up—you’ve come to the right place. If you’re wondering how to get people to RSVP for an event—and actually turn up—you’ve come to the right place. Personalize Your Event.

Scripts 62

Scripts Contact Center Call Center Advertising 62

TeleDirect

JULY 25, 2022

Corporate and industry events are some of the best marketing tools out there. If you’re wondering how to get people to RSVP for an event—and actually turn up—you’ve come to the right place. If you’re wondering how to get people to RSVP for an event—and actually turn up—you’ve come to the right place. Personalize Your Event.

Scripts 62

Scripts Contact Center Call Center Advertising 62

AWS Machine Learning

NOVEMBER 30, 2023

With training jobs or fine-tuning jobs needing to run for days, weeks, or even months at a time, this becomes costly due to the extra administrative overhead of the user needing to spend cycles to monitor and maintain the job in the event that a node crashes, as well as the cost of idle time of expensive accelerated compute instances.

Scripts 121

Scripts Engineering Government Management 121

JustCall

JULY 2, 2024

Effective sales scripts tailored for various customer interactions can guide conversations to successful outcomes. This article provides ten car sales script samples that harness the power of persuasive dialogue to boost your sales performance with JustCall. 20 Car Sales Scripts Need to rev up your sales conversations?

Scripts 52

Scripts Sales Finance Automotive 52

CX Global Media

SEPTEMBER 11, 2018

She is a co-founder of the Customer Experience Professionals Association, an author and a speaker keynoting high profile conferences and corporate events. Don’t script or overuse policies to manage, instead give frameworks and expectations. Jeanne Bliss : Jeanne is an expert in customer-centric leadership and business transformation.

Customer Service 168

Customer Service Coaching Customer centricity Scripts 168

AWS Machine Learning

MAY 16, 2024

The data preprocessing batches were created by writing a shell script to run Amazon EMR through AWS Command Line Interface (AWS CLI) commands, which we registered to Airflow to run at specific intervals. as the entry point script to handle invocations. This means keeping the same PyTorch and Python versions for training and inference.

Personalization 123

Personalization APIs Scripts Technical Support 123

Nexmo

OCTOBER 7, 2020

The Web Component can also emit the phone number of a contact to the application as a custom event when clicked. React has its SyntheticEvent instance that is a wrapper around a browser’s native event. Handling events. Class Component. You can find the sample code in this Glitch project. In the srcApp.js

APIs 118

APIs Scripts Accountability 118

CSM Magazine

JANUARY 2, 2025

Training isnt a one-and-done event. Empathy in Customer Interaction Scripts Customer interaction scripts can easily sound roboticunless you build empathy into them. While scripts are useful for guiding conversations, they work best when framed with language that feels human and heartfelt.

Customer Support 52

Customer Support Scripts Healthcare Feedback 52

Nexmo

FEBRUARY 14, 2020

In this tutorial, we’ll use a Nexmo Voice number to create a callback script that interacts with a caller to prompt for a voice message. Though the built-in web server should not be used in a production environment, it is fine for sample scripts like this. Using a terminal, navigate to the project directory.

Scripts 120

Scripts Accountability APIs Management 120

AWS Machine Learning

FEBRUARY 14, 2024

With your Python environment activated, run the following command: cdk synth Run the following command to deploy the AWS CDK: cdk deploy Run the following command to run the post-deployment script: python scripts/post_deployment_script.py CD into the scripts directory in the repository. script located in the GitHub repository.

Scripts 129

Scripts Engineering Entertainment Healthcare 129

TeleDirect

APRIL 7, 2025

Develop a Standardized Training Curriculum Create a comprehensive, easy-to-follow training manual that includes scripts, FAQs, escalation protocols, and examples. Here are best practices to implement: 1. Use Blended Learning Methods Combine online training, classroom sessions, role-playing, and real-time coaching for maximum retention.

Call Center 62

Call Center First call resolution Best practices Gamification 62

AWS Machine Learning

SEPTEMBER 7, 2023

You can then use a script (process.py) to work on a specific portion of the data based on the instance number and the corresponding element in the list of items. Start with the following code: %%writefile lambdafunc.py Start with the following code: %%writefile lambdafunc.py 1", instance_type="ml.m5.xlarge",

Best practices 122

Best practices Scripts Construction APIs 122

CSM Magazine

JANUARY 2, 2025

Training isnt a one-and-done event. Empathy in Customer Interaction Scripts Customer interaction scripts can easily sound roboticunless you build empathy into them. While scripts are useful for guiding conversations, they work best when framed with language that feels human and heartfelt.

Customer Support 52

Customer Support Scripts Healthcare Feedback 52

AWS Machine Learning

AUGUST 10, 2023

SageMaker has native integration with the Amazon EventBridge , which monitors status change events in SageMaker. EventBridge enables you to automate SageMaker and respond automatically to events such as a training job status change or endpoint status change. Events from SageMaker are delivered to EventBridge in near-real time.

Scripts 97

Scripts Accountability Metrics Best practices 97

AWS Machine Learning

JANUARY 8, 2024

The first allows you to run a Python script from any server or instance including a Jupyter notebook; this is the quickest way to get started. In the following sections, we first describe the script solution, followed by the AWS CDK construct solution. The following diagram illustrates the sequence of events within the script.

Scripts 115

Scripts Construction APIs Healthcare 115

AWS Machine Learning

JULY 17, 2024

Create the Amazon Q Business application, the data source, and required components using deployment scripts. Navigate to the repository directory and run the deployment script, providing the required inputs when prompted. The deployment steps are fully automated using a shell script. Test the solution through chat.

Scripts 123

Scripts APIs Enterprise Accountability 123

AWS Machine Learning

JANUARY 5, 2024

Continuous integration and continuous delivery (CI/CD) pipeline – Using the customer’s GitHub repository enabled code versioning and automated scripts to launch pipeline deployment whenever new versions of the code are committed. When defined events occur, EventBridge can invoke a pipeline to run in response.

Management 133

Management APIs Engineering Government 133

AWS Machine Learning

NOVEMBER 1, 2022

When the registered model meets the expected performance requirements after a manual review, you can deploy the model to a SageMaker endpoint using a standalone deployment script. script creates an Autopilot job. The evaluation script takes the Autopilot job name as an input argument and launches the batch transform job.

Scripts 99

Scripts APIs Metrics Engineering 99

AWS Machine Learning

JUNE 19, 2024

The Slack application sends the event to Amazon API Gateway , which is used in the event subscription. API Gateway forwards the event to an AWS Lambda function. Toggle Enable Events on. The event subscription should get automatically verified. Choose Save Changes. The integration is now complete.

APIs 104

APIs Engineering Accountability Big data 104

Balto

JUNE 28, 2022

New report uncovers key script adherence insights, makes case for an anti-script approach for better call outcomes. Louis, MO — Balto’s Conversation Excellence Lab has released a new report challenging the role of call scripts in the contact center. 64% of agents identified something they would like to change in their scripts.

Scripts 52

Scripts Contact Center Coaching Surveys 52

CX Global Media

JUNE 26, 2018

Jim we’ve come a long way from scripted service and just this mechanical approach to meeting our customers’ needs. I think being here at events like this gives those leaders some of the strategic insight to start getting a voice at the table if they don’t have one right now. The contact center needs to be a role in that.

Contact Center 180

Contact Center Coaching contact center solutions Scripts 180

AWS Machine Learning

AUGUST 7, 2024

Registering the model invokes a default Amazon CloudWatch event associated with SageMaker model registry actions. The CloudWatch event is consumed by Amazon EventBridge , which invokes another Lambda This Lambda function is tasked with starting the SageMaker approval pipeline. We now explore this script in more detail.

Government 117

Government Benchmark Scripts Enterprise 117