ProProfs Blog

AUGUST 28, 2020

Receiving customer feedback is not just about surveys and data collection. Sure, an online survey maker helps you create a survey and access the right distribution channels, but what next? . When the survey data comes back in, how do you use it for the benefit of different teams – sales, marketing, product, etc.?

Surveys 158

Surveys Feedback Marketing Sales 158

ShepHyken

DECEMBER 9, 2020

One of our clients asked whether they should share survey results with their team. This could be at a weekly team meeting or even a quarterly event. Some of my clients have reviews and surveys returned daily and choose to share them every day in their morning huddles.

Coaching 375

Coaching Surveys Customer Service 375

ProProfs Blog

NOVEMBER 20, 2020

The answer lies in the formulation of an employee engagement survey that captures the pulse of your employees around the parameters: peer interaction, work culture, job challenge, career prospects, etc. With an employee engagement survey, you can gauge the challenges faced by your employees at the earliest. What Is Employee Engagement?

Employee engagement 158

Employee engagement Surveys Brand ambassadors Morale 158

Interaction Metrics

NOVEMBER 11, 2024

Is your survey a customer listening vehicle? On this episode of the ‘Amas Talks’ podcast, Amas and Martha agreed that if you’re considering how to improve surveys, a survey audit is the first step toward excellent survey design. Or could it be improved? Amas: You’ve been around this space forever.

Surveys 62

Surveys Airlines Benchmark Feedback 62

ProProfs Blog

OCTOBER 30, 2020

The answer lies in the return to work survey to gauge employee preparedness to resume work from office. This blog gives you a thorough understanding of: What is a return to the work survey and its importance. Top 9 questions to include in your return to work survey. When to ask the survey questions?

Surveys 153

Surveys Transportation Government Education 153

Fonolo

MAY 27, 2021

Measuring engagement through surveys allows for employees to feel heard. That’s why agent engagement surveys are so important. What is the Purpose of an Agent Engagement Survey? Agent engagement surveys help you reach the end goals of better profits and agent performance. Best Practices for Agent Engagement Surveys.

Call Center 136

Call Center Surveys Coaching Best practices 136

ShepHyken

JULY 8, 2019

Roger Dooley) Internet service providers and cable TV services have the lowest customer satisfaction ratings of all rated industries in one survey. Wakabayashi) Wow sums the event up in a single word. If you’re in the customer care world and haven’t attended the CCW conference, this article may entice you to attend their next event.

Customer Service 303

Customer Service Customer centricity Customer Care Finance 303

Beyond Philosophy

APRIL 30, 2015

New survey results from Colloquy confirms the disenchantment with loyalty programs, reporting that 54% of Americans are not satisfied with the reward offerings of their loyalty programs. Experiential Awards are events that make people feel special. A brand must be careful to find a balance between accessibility and exclusivity.

Surveys 294

Surveys Customer Experience Customer emotions Customer centricity 294

delighted

DECEMBER 3, 2021

Enter survey automation. In this article, we’ll learn more about survey automation, why it’s so important for customer experience success, and how you can implement automation in your CX program today. Two types of survey distribution: Manual vs automated. Two types of survey distribution: Manual vs automated.

Surveys 97

Surveys APIs SaaS Engineering 97

ShepHyken

FEBRUARY 2, 2018

But would customer service ever make the highlight reel of such an event? Sharing in the joy and excitement of a customer’s life event or other big news shows camaraderie and helps the employee relate to the customer. 4) Customer surveys have power. To explore the top 15 survey tools on the market, click here. .

Airlines 213

Airlines Customer Service Surveys Feedback 213

delighted

SEPTEMBER 6, 2024

Brand perception surveys are instrumental tools for uncovering not only how customers feel about your brand but also how they communicate that to new, potential customers and beyond. In this post, we’ll cover what a brand perception survey is, why they’re important, what types of questions to ask, and who you should be asking.

Surveys 98

Surveys Marketing Metrics Customer Experience 98

Beyond Philosophy

AUGUST 15, 2020

A review of a refrigerator may not be as emotional as your written response to a current events story. Also, it would be best to data-mine the survey to get more candid feedback on your experience since people tend to be more accurate about their wants and needs through their mobile devices.

Consulting 345

Consulting Consulting Personalization Surveys 345

Steve DiGioia

SEPTEMBER 16, 2016

BF : Yes, we constantly survey both our owners and tenants. We base our surveys on trigger events so we can drill right down into what areas we’re doing well and what areas need work, so that we can improve those processes and coach our people to achieve better outcomes. Does LITTLE have such a program? BM : Absolutely. .

Real estate 257

Real estate Customer Experience Journey mapping Employee engagement 257

ShepHyken

DECEMBER 17, 2021

This can be challenging for SMBs with the events that occur when products are out the door and en route to doorsteps. From porch piracy to lost cargo to damaged packages, these unprecedented events can have a drastic impact on the customer experience, and the business’s overall performance this holiday season.

Surveys 209

Surveys Advertising Marketing Customer Experience 209

delighted

JUNE 6, 2024

It’s crucial to survey customers at various points throughout their buying journey, especially after they make a purchase. Post-purchase surveys allow businesses to collect valuable insights about their marketing efforts, the products or services they provide, and the overall customer experience. What is a post-purchase survey?

Surveys 96

Surveys Feedback Best practices Marketing 96

ProProfs Blog

JULY 20, 2021

That’s where a simple employee satisfaction survey comes to your rescue. This blog gives you a clear insight into an employee satisfaction survey and shows you how to create and share meaningful surveys in minutes. What Is an Employee Satisfaction Survey? There are several reasons to conduct employee satisfaction surveys.

Surveys 109

Surveys Feedback Employee engagement Best practices 109

ShepHyken

AUGUST 23, 2021

Customer Experience Speakers for Your Event by Deanna Ritchie. The first lists the top customer experience speakers you would want to book for your next event (if you’re hiring speakers for events.). I have added my comment about each article and would like to hear what you think too.

Customer Service 49

Customer Service CRM Marketing Customer Experience 49

Beyond Philosophy

JULY 12, 2018

They are surprised by this turn of events, but we are not. We find it reveals different information than a survey question. An example of triangulation would be to ask your customers a series of hypotheticals, but then also use surveys and analyze past behavior. The results that were once skyrocketing have plateaued.

Consulting 170

Consulting Consulting Customer centricity Surveys 170

Beyond Philosophy

AUGUST 28, 2017

How did this compare to other events I’ve seen? For example, if you ask for feedback immediately after an interaction – say, you direct people to a survey after they phone your call center – you may not be giving them enough time to form a memory. How did I feel at the end? What stands out in my mind, good or bad?

Consulting 281

Consulting Consulting Customer Experience Call Center 281

ShepHyken

SEPTEMBER 2, 2019

Feshdesk) To help you figure out which events to attend, we have curated a region-wise list of top customer experience conferences around the world. This exhaustive guide offers key details to plan your conference calendar, including event descriptions that help you choose which ones are most relevant to you. Will they be eliminated?

Customer Service 224

Customer Service Customer Experience Surveys Customer Support 224

delighted

APRIL 19, 2023

Online survey distribution methods (think email, link, and website surveys) get great response rates and garner high-quality feedback for two reasons: they’re user-friendly and timed to catch folks while their experience is still fresh. New to QR code surveys, or need a refresher? What is a QR code survey?

Surveys 90

Surveys Feedback Best practices Marketing 90

Nicereply

JULY 31, 2023

A customer satisfaction survey – the easiest way to get feedback from your customers. And the easiest way to get customer feedback is by using customer satisfaction surveys. And the easiest way to get customer feedback is by using customer satisfaction surveys. Table of Contents What is a customer satisfaction survey?

Surveys 98

Surveys Feedback Customer Support Wireless 98

Beyond Philosophy

MARCH 10, 2022

However, another reason was the change in her emotional reaction to an unplanned event vs. her deliberate choice. . The event in question was a radio station playing an old Madonna song on-air that Durante hadn’t heard for a while. Durante believes these feelings are what increase enjoyment during a serendipitous event.

Marketing 243

Marketing Consulting Consulting Surveys 243

ShepHyken

SEPTEMBER 13, 2019

In the event you’re lacking the knowledge required to respond to a query, take the time to research the topic and find the best possible answer. . In a survey conducted of 400 consumers and 100 businesses, 95% of respondents said they would prefer slower support if it meant the quality of help was higher. Be sure of your answers.

Customer Experience 283

Customer Experience Technical Support Self service Best practices 283

ShepHyken

JUNE 25, 2018

My Comment: Here is a great recap of some of the pertinent facts and stats from Medallia’s “Customer Experience Tipping Point” survey. Blake Morgan) Join the conversation and make customer experience a focus in your organization by bringing in an expert as a keynote speaker for a conference or event. Thank you, Blake!)

Customer Service 216

Customer Service B2B Personalization Enterprise 216

ShepHyken

DECEMBER 14, 2018

In our latest market research on cyber security , the majority of CX practitioners surveyed understood that secure data is a chief expectation among customers, with over 54 percent stating that it is “very important”. Every employee working with customer data needs to consider their treatment of data very carefully.

Customer Experience 269

Customer Experience Government Coaching Customer retention 269

ShepHyken

APRIL 1, 2022

This week, we feature an article by Arvind Kumar, head of product marketing at Zonka Feedback , an all-in-one customer feedback and survey management software. Now, businesses will look for quick and simple ways like Email Signature Surveys and Popup Surveys to collect feedback with every interaction or event. .

Feedback 216

Feedback Entertainment Surveys Banking 216

ShepHyken

DECEMBER 28, 2018

For instance, there’s more takeout food and alcohol consumption, and instead of attending live events or lectures, millennials turn to the internet. Business Insider recently reported on a survey in which 69% of millennials said they learn more from technology than from people. Get creative!

Customer Service 261

Customer Service Self service Customer Support Scripts 261

delighted

OCTOBER 17, 2023

One crucial starting point is gaining an understanding of how your employees feel about working at your company, and the most effective way to do this is through an employee survey. An employee survey hands the mic to employees and empowers them to share critical feedback as to what’s working – and what isn’t – about their work experience.

Surveys 82

Surveys Employee engagement Feedback Management 82

CCNG

NOVEMBER 9, 2022

A 2021 Gallup survey found that a mere 23% of U.S. Celebrate everything—birthdays, work anniversaries, awards and performance milestones and other events via private and public communication and festivities. Engage employees continuously via coaching, polls, surveys and informal check-ins. .

Gamification 195

Gamification Customer Experience CCNG Employee engagement 195

ShepHyken

JULY 15, 2016

Anyway, with just a week to go before the big event and growing restless, Caroline, who tends to be a bit shy, decided to break out of her own comfort zone and ask the boy to the dance using a creative poster board she planned to present to him on the school bus. You know how these types of things can play out in Middle School.

Customer Experience 198

Customer Experience Journey mapping Feedback Surveys 198

Beyond Philosophy

DECEMBER 10, 2015

Perhaps requesting an online review, a testimonial, or for the Customer to take a survey could facilitate a Customer-performed rehearsal. If you enjoyed this post, you might be interested in the following blogs: Behavior Psychology Proves that Event Boundaries Affect Customers’ Memory of Your Experience.

Customer Experience 274

Customer Experience Journey mapping Consulting Consulting 274

CCNG

OCTOBER 29, 2021

Companies need to continue to amplify their Total VOC (Voice of the Customer) approach, moving away from “Survey and Score” into “Listen and Act”. Three key themes did not change: 1. Why should we care? Because things WILL get better. Each of those saw a dip in the global economy, but each was followed by a roaring back of that same economy.

CCNG 195

CCNG Employee engagement Consulting Consulting 195

Contact Center Pipeline

JUNE 25, 2019

Enough with the big survey event! If you’re looking to improve employee engagement (and who isn’t, these days?), a simple annual questionnaire doesn’t cut it. Employees expect to have a voice in their organization, and smart companies realize that listening to their ideas can improve business outcomes: a win-win.

Employee engagement 150

Employee engagement Surveys Feedback Contact Center 150

TechSee

JANUARY 2, 2019

A gathering place for the world’s top business leaders and pioneering thinkers, this year’s event focuses on n an important theme: resilience. Whirlpool, a global leader in smart appliances, shares insights from their global survey. Why a must see: Because you want to know the facts.

Entertainment 174

Entertainment Surveys Technology Education 174

ShepHyken

MARCH 31, 2021

I was looking to create some buzz about connecting with customers, and I submitted the idea to Chase’s Calendar of Events. Create a survey to learn what your customers want and expect from you. The shorter the survey , the higher the percentage of response you’ll get.? . That’s right! Pretty cool! .

Feedback 187

Feedback Surveys Sales Customer Service 187

Beyond Philosophy

DECEMBER 15, 2021

I learned about this story on a CX Network Live event. Attend CX Network’s Online Live Event on January 25th and 26th, 2022. Complete this short survey. He and his Customer Experience Steering Committee came up with a virtual version of the traditional car-buying and service experience and implemented it in record time.

Consulting 195

Consulting Consulting Customer Experience Surveys 195