Callminer

AUGUST 14, 2024

One of the most obvious benefits of AI is its potential to improve CX. Learn how AI has revolutionized companies' ability to engage with customers, analyze data, and make strategic decisions.

Customer Experience 182

Customer Experience 182

Beyond Philosophy

MAY 7, 2021

Using our fictional restaurant as an example, here are 11 practical, Zero-Cost tips. For example, in our fictional Mom-and-Pop restaurant, they always have to reprint menus, whether they change the menu or not. For example, we once helped a Russian electronics store much like Best Buy in the States. Another example is Netflix.

Customer Experience 444

Customer Experience Wait times Consulting Consulting 444

Beyond Philosophy

JULY 14, 2022

Here’s a great example of this type of humor from Studio C featuring Scott Sterling’s face : A lot of sarcasm, especially barbed sarcasm where the other person doesn’t pick up on it, would be an example of humor inspired by the Superiority Theory. There are also dark examples. Culture filters comedy and humor.

Coaching 413

Coaching Consulting Consulting Personalization 413

ShepHyken

JANUARY 5, 2022

I love to receive great examples of outstanding customer service. What I share with you today is a great example of personalized and proactive communication. While I provide the lessons, the example comes from one of our subscribers, Dawn Mushill, who shared a letter that BarkBox wrote to one of its customers.

Personalization 436

Personalization Customer Experience Customer Service Sales 436

ShepHyken

MARCH 17, 2021

A great example of this comes from Dawn Mushill, one of our Shepard Letter subscribers. Here’s another example. So, what can we learn from these examples? In Dawn’s example, it was to save a little money on shipping. Sure, they want to make the sale, add more revenue and get higher ratings. What company doesn’t want that?

Sales 434

Sales Customer Service Management Customer Experience 434

ShepHyken

MAY 12, 2021

In the speech, I’ll ask audience members to share an example of when they created that experience. During a recent keynote presentation to an audience of managers of a major retail chain, an example was shared, and it was a good one. (If you’ve been following my work, you already knew that.). A customer had left her purse at the store.

Customer Service 422

Customer Service Management 422

Beyond Philosophy

OCTOBER 8, 2020

For example, the knee-jerk reaction was to adjust our headcount (salaries) to reduce our costs. For example, I was running a workshop for a client in the mobile communications market. This story is an example of unintended consequences. Instead, I would advise taking a lateral look. Second, there is a lost opportunity cost.

Consulting 434

Consulting Consulting Call Center Advertising 434

Beyond Philosophy

FEBRUARY 27, 2020

For example, if I were to offer you the choice between giving you $100 now, or you could wait a week, and I would give you $100 then. For example, you have likely heard the term, “A bird in the hand is worth two in the bush.” Gambling is another example of how we participate in Hyperbolic Discounting. We have an immediacy bias.

Consulting 468

Consulting Consulting Education Sales 468

Beyond Philosophy

APRIL 23, 2021

My car example shows you how the two systems work together or against each other to make decisions. Another example of appealing to the two systems is the COVID Vaccine rollout. Another example is the sheet music site I use to get guitar music. The Rational System won. Or, at least it has so far!

Government 435

Government Consulting Consulting Customer Experience 435

ShepHyken

OCTOBER 7, 2020

Let me share some examples to make this crystal clear. The sales rep that sells the customer what they ask for instead of what they really need is a perfect example of customer disservice. Put simply, it is the missed opportunity to deliver an expected level of service.

Customer Service 422

Customer Service Accountability Sales Personalization 422

ShepHyken

JANUARY 1, 2021

Sh e provides tips and examples of how to improve the customer experience with automated support emails. Here’s an example of a typical generic email. Here’s an example. Here’s a great example (and some proof that almost every auto email you have should be shortened). We will try to respond as soon as possible.

Customer Service 405

Customer Service Customer Support Education Personalization 405

ShepHyken

JULY 9, 2021

for example, if you own a software business, send a quick introductory video that addresses them by name and offers helpful tips and info they may need. For example, you can send them a $10 e-gift card for products on your website, no strings attached. Send a Personal Welcome. There are many ways to send a personal welcome —?for

Consulting 365

Consulting Consulting Enterprise B2B 365

ShepHyken

FEBRUARY 13, 2024

While both may appreciate a good customer experience, one wants a different product experience.   Here’s another example. The examples of Ford versus Ferrari and the Ritz-Carlton versus Comfort Inn illustrate a fundamental truth about customer experience: It transcends the boundaries of price and product category.

Customer Experience 372

Customer Experience Transportation Airlines Customer Service 372

Beyond Philosophy

JANUARY 29, 2021

” Another example of what NOT to do when trying to improve Customer Experience is adding a Customer Experience department because everyone else is. For example, consider the law of gravity. For example, you apply boundaries during Customer Segmentation. Customer Experience doesn’t work.”

Customer Experience 397

Customer Experience Journey mapping Engineering Feedback 397

Beyond Philosophy

MAY 11, 2023

So, for example, the HubSpot definition sounds a bit like the old idea of integrated marketing communications. For example, if someone reads or watches your content, then takes the next step and shares your content or recommends your program or book to their family, friends, and colleagues, they associate themselves with your experience.

Marketing 393

Marketing Customer centricity Feedback Customer Experience 393

ShepHyken

SEPTEMBER 29, 2021

I even wrote a book, Amaze Every Customer Every Time , in which I used Ace as the role model example throughout the entire book. It is a perfect example of this concept. One of my favorite companies to write about is Ace Hardware. First, Ace wanted to be the best of all hardware and home improvement stores.

Customer Service 410

Customer Service Customer Experience 410

Beyond Philosophy

OCTOBER 5, 2023

For example, England does something that might be helpful here. For example, I took my grandkid to the movies and bought the tickets online. The canonical example would be like a razor and blade model, where you pay one upfront fee for the razor handle, and then you pay an ongoing fee for each blade you buy that goes into it.

Airlines 379

Airlines Consulting Consulting Education 379

Beyond Philosophy

AUGUST 21, 2020

For example, writing “I loved it,” or “I hated it,” gets the message out quickly without a lot of supporting reasons why. For example, reviews of refrigerators will not be as emotional as reviews of a controversial video on current affairs. It’s just another example of how small things can affect customers and their feedback.

Transportation 448

Transportation Surveys Consulting Consulting 448

ShepHyken

APRIL 30, 2021

One such example is Dr. A.I.?, Another interesting example is the live chat format used by Lightroom – an Adobe product used for managing photographs. For example, you can use predictive analytics to define the best times for engaging customers and, accordingly, send them prompts with offers or targeted content.? .

Customer Service 385

Customer Service Chatbots Analytics Upselling 385

Beyond Philosophy

JULY 13, 2021

This trampoline story is a classic example of what can go wrong when you outsource part of your Customer Experience. For example, the trampoline retailer could say they don’t do installations but then present five installer options. For example, I stayed at a hotel that offered a shuttle service from the airport.

outsourcing 418

outsourcing Customer Experience Journey mapping Call Center 418

ShepHyken

OCTOBER 17, 2023

For example, open-ended questions allow you to gather more information. An example would be, “Can you please tell me what was happening right before the problem began?”  A follow-up question such as, “Can you elaborate on that?”

Coaching 385

Coaching Customer Service Customer Experience 385

Beyond Philosophy

JUNE 25, 2020

For example, your mind has nodes associated with how you felt about things. For example, if you think about a specific memory as a node, then there are also links connecting that node to other nodes. ” Science supports this concept also. My son reads avidly and still does today. Rule #3: Map your customers’ fishing nets.

Management 472

Management Entertainment Consulting Consulting 472

ShepHyken

AUGUST 29, 2023

I had no idea that years later, I would write about this example in one of my books, Amaze Every Customer Every Time. Another example of this “helpful” level of service happened at B&H Photo. It was the same price, yet it sounded so much better. What I love about these examples is that the focus was on selling me the best.

Sales 323

Sales Customer Service Customer Support Customer Experience 323

Beyond Philosophy

AUGUST 18, 2022

For example, many actors are introverts, as well as stand-up comedians. For example, behavioral economics is Situational Psychology. For example, I am curious, naturally. The common misconception is that introverts are shy, timid, and socially awkward. Of course, many teachers are, too. That’s how I learn.

Personalization 367

Personalization Consulting Consulting Management 367

Beyond Philosophy

JULY 16, 2020

For example, driving to Disney World in Orlando takes longer to get there than to get back. For example, the Return Trip Effect is memory-based. For example, right after you come back from vacation or watch the movie, your memory is still shifting. Chen and her colleagues decided to show this effect and determine what causes it.

Feedback 486

Feedback Consulting Consulting Government 486

Beyond Philosophy

MAY 7, 2020

Cable companies are an excellent example of what NOT to do with your experience to promote customer-driven growth. Cable companies are an excellent example of what NOT to do with your experience to promote customer-driven growth. That’s why they are such a great example of what NOT to do with yours.

Customer centricity 436

Customer centricity Technical Support Consulting Consulting 436

ShepHyken

JUNE 29, 2022

Here’s a “less critical” example. So, back to my friend’s example. Sweetwater, an online retailer that sells music and audio equipment, is another excellent example of this. If you go to a restaurant that has the most delicious food, but the service is outright terrible, you wouldn’t refer to that as a great experience.

Accountability 344

Accountability Customer Service Customer Experience 344

Beyond Philosophy

NOVEMBER 12, 2020

For example, scarcity works to get customers to act fast. For example, we do this for clients with our Digital Experience Health Checks. For example, time is a significant resource for all of us. The best way to introduce this rule is to give you an example. There are a few different ways to do this.

Chatbots 405

Chatbots Consulting Consulting Government 405

Beyond Philosophy

AUGUST 20, 2020

For example, writing “I loved it,” or “I hated it,” gets the message out quickly without a lot of supporting reasons why. For example, reviews of refrigerators will not be as emotional as reviews of a controversial video on current affairs. When using it, people have increased challenges in generating content.

Transportation 870

Transportation Surveys Consulting Consulting 870

ShepHyken

APRIL 29, 2022

That’s just one example of an AI-powered application I use frequently. For example, the same week the clothing company cleverly retargeted me, I received an email from my insurance company. Artificial intelligence is all around us, helping power many of the tools we use every day. . Here’s what it said: .

Big data 421

Big data Marketing Personalization Customer Service 421