Playvox

DECEMBER 16, 2021

Is gamification the right choice for your contact center? Gamification is no longer a buzzword. The Psychology Behind Gamification. Gamification drives employee behavior to achieve organizational objectives and reach the level of self-actualization. Are your employees excited to come to work each and every morning?

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Gamification Contact Center Employee engagement Average Handle Time 79

Noble Systems

MARCH 20, 2019

To this end, the use of call center gamification represents a bona-fide breakthrough. How Gamification Works. So how does gamification work? In fact, gamification ranks as one of the most significant trends to bolster employee performance and satisfaction in decades—and if you’re not in tune to it, your competitors are.

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Gamification Call Center Customer Experience Banking 75

Callminer

NOVEMBER 18, 2020

If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance. Best practice examples include: Hire, train, motivate, and retain top talent. Examples include call recording, speech analytics and real-time monitoring. EnglishBlinds.

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Contact Center Call Center Gamification Wait times 345

Noble Systems

DECEMBER 18, 2018

That’s why many companies are turning to gamification to drive behaviors that improve sales effectiveness and achieve world-class status. All of them can be enhanced with gamification. Focusing on these practices and employing gamification can set you on the path to becoming a world-class company. A bit about gamification.

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Gamification Sales Contact Center Business Process Outsourcing 75

Noble Systems

JUNE 25, 2019

Gamification is the process of applying game mechanics to non-gamified environments, such as contact center operations. Although launching a gamification program can be easy, keeping the program fresh so that users continue achieving sustainable results requires more attention. A gamification program is not a one-and-done endeavor.

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Gamification Best practices Contact Center Consulting 75

ChaseData

DECEMBER 27, 2019

The gamification of the work setting is a popular trend in many businesses, these days; it has been shown to make employees happier, more loyal to their jobs, and even more productive.

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Gamification Call Center Metrics 52

Playvox

FEBRUARY 23, 2022

One proven way to motivate your team is to drive engagement with gamification. Today, companies worldwide are using gamification to great effect to enhance employee engagement and productivity. The Psychology Behind Gamification. Rewarding agents for personal bests is a great example of an extrinsic motivator.

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Gamification Contact Center Employee engagement Morale 73

Noble Systems

JULY 1, 2019

In Part 1 of this blog series, we discussed the first three of the top 10 best practices for achieving long-term success with gamification. Rewards play a major role in the success of your gamification program. There are several approaches that have been successful with companies using gamification. Achieving Long-Term Success.

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Gamification Best practices Contact Center Employee engagement 71

Noble Systems

JANUARY 21, 2019

By adding Gamification to your sales technology stack , you can accelerate effectiveness at each stage to help your agents achieve top revenue performance and sustain it over time. Gamification uses game mechanics to encourage desired behaviors. Some examples of Sales KPIs that are indicators of success are listed below.

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Beyond Philosophy

APRIL 6, 2016

Adequate consideration may not be given to the soundness, for example, of a direct competitor’s goals and methods. For example, many companies are now more actively using gamification as both a competitive weapon and as a customer data-gathering device.

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Gamification Benchmark Automotive Wireless 150

ShepHyken

SEPTEMBER 13, 2023

Gamification (I love that word) allows for interactions that get customers to engage in some of the most fascinating ways. Some examples: Home Shopping Network has a game arcade featured on their website that features a number of interactive games, including a daily jigsaw puzzle that customers can solve.

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Customer Experience Customer Service Gamification Technology 185

CCNG

NOVEMBER 9, 2022

For example, engagement among customer service agents is demanding due to the one-to-one nature of customer care, the continuous flow of customer interactions and the lack of physical mobility due to reliance on screen-based support systems. Maintaining connectedness within a contact center has always presented unique challenges.

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Gamification Customer Experience CCNG Employee engagement 195

Nicereply

NOVEMBER 21, 2019

They were about various examples of gamification that can be used to motivate and compensate your team. To sum it all up – in terms of customer satisfaction applying gamification to our work has brought us: 5x more ratings. It could work – I told myself. 7% increase in score. TOP 10 ranking.

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Gamification Surveys Feedback Customer Support 75

Noble Systems

JANUARY 15, 2019

To make the process less stressful on collectors and ultimately a more pleasant experience for consumers, many institutions are using gamification in their contact centers. Defining the key performance indicators (KPIs) in each of these areas will help you determine what to reward through gamification. Payment Disclosure.

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Gamification Customer centricity Contact Center Average Handle Time 60

TechSee

SEPTEMBER 29, 2020

There are a wide range of techniques that address individual agents’ skill gaps while boosting cost and time efficiency, such as collaboration, gamification, visual assistance, and whisper coaching. For example, AI platforms can present proactive knowledge suggestions to agents while they are on the line or in a chat with a customer.

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Noble Systems

JANUARY 21, 2019

By adding Gamification to your sales technology stack , you can accelerate effectiveness at each stage to help your agents achieve top revenue performance and sustain it over time. Gamification uses game mechanics to encourage desired behaviors. Some examples of Sales KPIs that are indicators of success are listed below.

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Gamification Sales Contact Center CRM 52

Noble Systems

OCTOBER 18, 2018

For example, you might specify a 90/20 service level meaning that 90% of the calls should be answered within 20 seconds. Gamification motivates employees to stay on track. One tried and true method is to employ gamification. Why gamification works. Why is gamification so effective at improving productivity?

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Gamification Contact Center Schedule adherence Average Handle Time 60

Noble Systems

JULY 30, 2019

Debt collectors, for example, must endure never-ending rejection that challenges even the most intrinsically motivated people. That’s why one BPO turned to Noble Gamification — to bring a new sense of motivation to debt collectors and improve business results. 3 Benefits of Debt Collection Gamification. Worse yet, 16.5%

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Gamification Automotive Coaching Morale 53

NICE inContact

JULY 19, 2019

So why subject your contact center to just one flavor of gamification ? Studies show gamification positively impacts employee engagement, and employee engagement impacts the bottom line. With such clear benefits, incorporating gamification into your performance management program is a win-win situation. Agent Self-competition.

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Gamification Contact Center Employee engagement Call Center 54

TeleDirect

APRIL 7, 2025

Develop a Standardized Training Curriculum Create a comprehensive, easy-to-follow training manual that includes scripts, FAQs, escalation protocols, and examples. A: Use gamification, interactive content, quizzes, and real-life scenarios to make training more dynamic and engaging. Here are best practices to implement: 1.

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Call Center First call resolution Best practices Gamification 62

ShepHyken

NOVEMBER 29, 2019

This adds gamification to the customer experience mix and it could very well make your app viral. For example, if you know a user likes one of your products, you can use retargeting to serve them ads. Combine offline content and functionalities and the customer experience increases manifold. And you know what that means?

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Technology Customer Experience Complaint resolution Gamification 267

JustCall

MARCH 9, 2023

The impact of sales gamification is much lar ger than you think. Gamification is being embraced by more than 70% of organizations belonging to the Global 2000 list of companies. Gamification is known to enhance loyalty, customer engagement, and motivation. The need of the hour? Let’s get going. How does this help?

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Gamification Sales Morale CRM 52

Noble Systems

JANUARY 15, 2019

To make the process less stressful on collectors and ultimately a more pleasant experience for consumers, many institutions are using gamification in their contact centers. Defining the key performance indicators (KPIs) in each of these areas will help you determine what to reward through gamification. Payment Disclosure.

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Gamification Customer centricity Contact Center Average Handle Time 52

Playvox

SEPTEMBER 30, 2021

At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.

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Gamification Call Center Contact Center Coaching 52

TeamSupport

MAY 17, 2019

The more formal definition – gamification – is essentially a tactic used by the customer support industry to incentivize agents to reach specific (yet often arbitrary) goals put in place by leadership. Below are 3 reasons why gamification is a bad strategy for B2B customer support.

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Gamification B2B Customer Support B2C 49

Call Design

FEBRUARY 19, 2025

For example, David Solomon, CEO of Goldman Sachs, has been vocal about his preference for in-office work, calling remote work an aberration. Executives may not explicitly state it, but numerous leaked recordings and candid comments have exposed their scepticism about employees’ productivity outside of the office.

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Real estate Gamification Transportation Employee engagement 78

ProProfs Blog

SEPTEMBER 9, 2020

For example , Dunkin Donuts DD Perks loyalty program helps customers earn 5 points per dollar they spent. Brands like Sephora or Swarm Perks are a few examples of unique loyalty program names. Keeping this example in mind, think of the benefits your customers may get once they enroll for your loyalty program. Tweet this.

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Gamification Customer retention Metrics Sales 144

TechSee

SEPTEMBER 2, 2020

For example, GitLab encourages its staff to take virtual coffee breaks in the form of video calls where employees connect informally to socialize around a virtual water cooler. Introduce fun through rewards and gamification. Keep WFH employees motivated by making tasks more engaging through gamification.

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Employee engagement Contact Center Gamification Call Center 109

CCNG

APRIL 20, 2022

For example, a digitized agent coaching system enables team leaders to document their support interactions with agents and simultaneously capture key metrics about every touchpoint relevant to their routine. Digital workflows generate actionable insights that can help the organization improve almost every element of its operations.

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Customer Experience CCNG Gamification Analytics 195

CSM Magazine

MARCH 27, 2025

Gamification to Keep Users Hooked Progress bars, badges, leaderboards – they turn every interaction into a mini-game. Real-World Example: How cbet casino Nails Engagement Take cbet casino , for instance. Real-Time Bonuses and Rewards Casinos understand the psychology of instant gratification.

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Gamification Entertainment Personalization Technology 52

Vonage

OCTOBER 22, 2015

John uses the example of modern car manufacturers, who are now monitoring customers’ use of their vehicle’s infotainment and navigation systems, and then sending those who don’t use all of the functions instructional videos. Gamification. Many employee gamification programs focus on the ‘employee of the month’. Video and vines.

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Technology Customer Service Gamification Wireless 113

TechSee

JUNE 25, 2019

For example, an AI-based algorithm may analyze the distance between the eyes, the shape of the jaw or the width of the nose, and then use the data to find a match in a database. For example, the technology can identify patterns that indicate a customer’s intent based on web activity or text and route the call or chat to the appropriate agent.

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Technology Customer Service Gamification Contact Center 122

Noble Systems

OCTOBER 11, 2018

Some examples of extrinsic motivation in the workplace include participating in a contest to win a prize or exhibiting certain behaviors and meeting objectives to receive a bonus. Examples of intrinsic motivation include making progress toward achievement of personal growth goals and acknowledgement for work that is performed competently.

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Gamification Employee engagement Call Center Morale 74

CSM Magazine

APRIL 3, 2025

For example, platforms like Polygon and Avalanche provide the infrastructure for Web3 companies to offer fast, trustworthy, and cost-efficient customer interactions. Gamification and FOMO : PEPE’s viral growth was fueled by gamified elements, such as staking rewards and rapid token launches. Users find their own good assets.

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Customer Experience Government Gamification Education 52

Aspect

OCTOBER 23, 2018

This could be merit increment for gamification, different pay rate, or other special incentive. Example strategies for managing access: Free for all. Reward a group or groups(s) with early access as part of gamification strategy. Of course some time slots will be less desirable for agents to work like holidays or meal hours.

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Gamification Contact Center Management Technology 113

Calabrio

FEBRUARY 27, 2025

Here’s an example of a potential call center productivity formula: Agent Productivity (%) = (Total Calls Handled x FCR) / Total Time Spent This formula defines a productive agent as someone who handles a high number of calls and resolves them on the first contact in the shortest amount of time.

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Call Center Metrics Gamification Contact Center 52

Lumoa

FEBRUARY 9, 2023

The surveys are usually sent to customers shortly after an interaction with a company is complete, for example, after a customer has contacted customer support. Customer Service Gamification Customer service gamification is a customer experience strategy used to enhance customer engagement and customer loyalty.

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Customer Experience B2C Journey mapping B2B 167