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For example, you might find that people struggle with navigating your website and finishing purchases, so you can create a redesign and make that process as simple as possible. Slack is a good example of this. Provide Omni-ChannelSupport. That’s where omnichannel support comes in handy.
To define a call/contact center manager in a more fun and engaging way, let’s cite an example from popular culture. If you have watched the 2006 Hollywood movie (or its 2010 adaptation) ‘Outsourced’ then Todd Anderson (or Todd Dempsy, in the series) is the closest and the best example of a callcenter manager.
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