ShepHyken

FEBRUARY 3, 2025

Sharing personal stories that resonate with customers and supporting social causes that are important to them makes customers love doing business with a company. Plus, Vance shares examples of fundamental business transformation through amazing customer experience. Quotes: “Customer service begins before the sale.

Marketing 198

Marketing Customer Experience Sales Customer Service 198

Beyond Philosophy

APRIL 18, 2024

Listen to the podcast: Personalization is a key element in doing business today. However, getting too personal can be off-putting in some situations. So, today we are going to look at how you can strike a balance between personalizing your interactions and offerings for customers without freaking them out.

Personalization 195

Personalization Advertising Technology Marketing 195

ShepHyken

AUGUST 22, 2023

One of the most powerful customer service and CX tactics is personalization. We interviewed more than 1,000 consumers for our CX research , and 71% said a personalized experience is important to them. When personalization is used correctly, customers feel as if you recognize them. His “personalization” strategy failed.

Personalization 156

Personalization Upselling Sales Customer Service 156

ROI CX Solutions

JANUARY 9, 2025

These proven automated customer service examples will help you boost efficiency while keeping your customers happy. Let automation handle routine inquiries while your team tackles complex issues that need a personal touch. AI chatbot AI chatbots are one of the best customer service automation examples.

Customer Service 52

Customer Service Interactive Voice Response Chatbots Analytics 52

TeleDirect

JANUARY 15, 2025

Empathy is the ability to understand and share the feelings of another person. Personalization: Adapting communication to suit the individuals preferences and circumstances. Example: A customer calling about a delayed shipment appreciates an agent who not only resolves the issue but also acknowledges the inconvenience caused.

Call Center 126

Call Center Customer Service Healthcare CRM 126

Outsource Consultants

FEBRUARY 25, 2025

These services go beyond traditional support, offering personalized interactions and leveraging advanced technologies to enhance the online shopping experience. In this post, we’ll explore how to harness the power of call centers to increase your ecommerce sales and stay ahead in the competitive digital marketplace.

Call Center 67

Call Center Sales outsourcing Technical Support 67

Beyond Philosophy

SEPTEMBER 30, 2021

Our listener wants help convincing his team that using a free trial will help sales. For example, what if people decide they don’t want to keep the product or service after the free trial? So, yes, offering a free trial could increase sales by activating the Endowment Effect. . The Trial of Returns Matters, Too.

Sales 195

Sales Advertising Customer centricity Accountability 195

ShepHyken

APRIL 30, 2021

Modern customers want real-time interactions that are personalized and consistent. One such example is Dr. A.I.?, For instance, Betterment, an online investment advisor, uses proactive chat invitations to provide personalized financial services to new clients, helping them invest with confidence. .

Customer Service 371

Customer Service Chatbots Analytics Upselling 371

ShepHyken

JANUARY 18, 2023

4 on the list was Personalization Gets More Personal. The best marketers have realized that personalization is a way to get closer to the customer – or at least make it appear to be so. In our customer experience research (sponsored by Amazon), 74% of customers we surveyed said a personalized experience is important. .

Personalization 165

Personalization Advertising Surveys Customer Service 165

Beyond Philosophy

NOVEMBER 29, 2018

For example, when I buy something at a store, I pay, and I leave with the item—and if it’s food or beverage, I might already be consuming it. For example, Patagonia is excellent at authenticity. Sales of the jacket were good. They include: Connect with shoppers: In-person is different than online for obvious reasons.

Customer Experience 419

Customer Experience Benchmark Advertising Personalization 419

ShepHyken

OCTOBER 7, 2020

The delivery person never knocked or rang the doorbell to inform him his delivery was there. Let me share some examples to make this crystal clear. The sales rep that sells the customer what they ask for instead of what they really need is a perfect example of customer disservice.

Customer Service 419

Customer Service Accountability Sales Personalization 419

ShepHyken

SEPTEMBER 25, 2020

But how can you stay efficient and drive revenue while still delivering radically personal customer service? Here are 4 ways companies are delivering radically personal and efficient customer service this holiday season to win over customers and maximize revenue. 1) Start making hyper-personalized recommendations.

Contact Center 290

Contact Center Upselling Personalization Sales 290

Beyond Philosophy

JANUARY 20, 2020

Sometimes people say no to sales offers out of habit. The scientific name for it is Escalation of Commitment, but it is also the basis of many sales techniques, and it is an excellent way to get your customers to say yes. . Escalating Commitment into a Sale. For example, I enjoy fishing and have ten fishing rods.

Advertising 447

Advertising Telemarketing Consulting Consulting 447

CSM Magazine

JANUARY 29, 2025

A sales funnel that prioritizes the customer isn’t just beneficialits essential. Heres how you can craft a sales funnel that puts customers at the heart of everything you do. Connect with Multiple Decision-Makers Sales is rarely a one-person game, especially in B2B environments.

Sales 52

Sales Brand ambassadors B2B Customer centricity 52

Beyond Philosophy

MARCH 10, 2020

Have you ever made a snap judgment about another person only to discover you were wrong? So, for instance, if you see somebody cut somebody else off in traffic, you might conclude that the person is a bad driver. You might even think that “lousy driver” is a core characteristic of them as a person. .

Consulting 448

Consulting Consulting Call Center Personalization 448

Beyond Philosophy

APRIL 27, 2023

Our listener did their research, which gave them projected sales that made them proceed with their product launch. However, the sales after the launch haven’t been what the study predicted. To illustrate what I mean, let’s look at an example I often use, The Disney Theme Park Salad. Also, Don’t Forget About Emotions!

Sales 39

Sales Surveys Marketing Personalization 39

Beyond Philosophy

MAY 14, 2020

As a specialist in applying the science of influence and persuasion in sales, leadership, and coaching, Ahearn spoke to us about the six fundamental principles on how to influence people. For example, if you tell your kids to clean their rooms, you don’t want them to look at you and go, “That’s a great idea, Dad.”

Consulting 419

Consulting Consulting Personalization Accountability 419

ShepHyken

JULY 14, 2023

They can help you execute your email campaign faster, but you can’t send them without personalizing them. If you’re having problems personalizing email templates that generate results, you’ve come to the right place. You must also create personalized subject lines and greetings in your emails.

Personalization 156

Personalization Best practices CRM Marketing 156

Beyond Philosophy

MARCH 31, 2020

So I waited a number of days but as the flight approached it was an exhausting and time-consuming experience, trying different numbers in different sales offices, writing e-mails no one bothered to reply to before I was able to convert my flight into an open-ticket one, for which I received no confirmation.

Airlines 499

Airlines Healthcare Government Self service 499

Beyond Philosophy

SEPTEMBER 28, 2016

Moreover, 200 million of them are up for sale by a hacker named “Peace.” Sometimes, you only found out when the information appears with a “For Sale” sign on it. That your personal contact information is safe and secure? My guess is that it is anything but peaceful at Yahoo’s headquarters in Sunnyvale, CA. Probably not.

Accountability 419

Accountability Big data Sales Consulting 419

Steve DiGioia

MAY 17, 2021

According to several employees and training manuals, Apple Inc’s sales associates are taught an unusual sales philosophy: not to sell, but rather to help customers solve problems. To that end, employees receive no sales commissions and have no sales quotas. “You were never trying to close a sale.

Customer Service 341

Customer Service Personalization Sales Technical Support 341

ShepHyken

JULY 16, 2021

While the ultimate goal is always going to be making sales, you want customers to feel that they are in a familiar place with friends, rather than being approached as potential sales prospects. You can’t beat personal interaction.? . For example, bookstores can hold author readings and events based on children’s literature.

Consulting 366

Consulting Consulting Sales Self service 366

ShepHyken

SEPTEMBER 17, 2024

When we decide who someone is based on their appearance or a first impression, we risk not only a potential sale but also a longer relationship that could have been built. The person who may not look the part could turn out to be your best customer. This story is a great reminder of how all customers should be treated.

Customer Service 366

Customer Service Sales Customer Experience Personalization 366

ShepHyken

AUGUST 31, 2023

It leads to the creation of a holistic customer experience in which every level of your sales funnel is optimized to meet customer needs and expectations. Enterprise resource management (ERP) systems centralize, automate, and manage core business data and processes, from inventory management to real-time sales information.

Journey mapping 330

Journey mapping Upselling CRM Feedback 330

TechSee

MARCH 11, 2025

Business Value: Revenue & Subscriber Growth – AI enables service-drive smarter sales by recommending upgrades and cross-sell opportunities at the right moment. Elevated Customer Experience – AI delivers precise, personalized support, improving satisfaction and brand loyalty. How does AI integrate with existing systems?

Customer Service 109

Customer Service Education Self service CRM 109

Beyond Philosophy

OCTOBER 4, 2018

For example. I am a morning person. For example, people on diets rarely go for the ice cream first thing in the morning. If the customer is more like my wife, who is a NOT a morning person, and you are working with them early in the day, they might not yet be ready for you. It is later in the day.

Government 353

Government CRM Personalization Customer Experience 353

Beyond Philosophy

OCTOBER 9, 2017

For example: They present a consolidated view of my activity with the company. For example: The customer trusts the organization to communicate to him. For example: It can result in an attitude toward the brand, for good or ill. An example of SEM in action is the 800 number you provide customers.

Customer emotions 364

Customer emotions Consulting Consulting Customer Experience 364

Beyond Philosophy

MARCH 20, 2020

For example, you can use this method to increase your chances of winning a running race or packing appropriately for travel. For example, if something happened recently, then we will tend to think that it is more likely, even though it is not. Setting up proximal branding to the point of sale could help, too.

Marketing 427

Marketing Consulting Consulting Construction 427

Steve DiGioia

SEPTEMBER 24, 2020

Two staple examples are “The customer is always right” and “It’s more expensive to acquire a new customer than to keep an existing one”. All this does is alienate us against the very person we’re indebted to. As mentioned by helpscout.com, “Great businesses see service not as a cost, but as a sales opportunity.”.

Customer Service 310

Customer Service Banking Sales Personalization 310

AWS Machine Learning

OCTOBER 29, 2024

Furthermore, these notes are usually personal and not stored in a central location, which is a lost opportunity for businesses to learn what does and doesn’t work, as well as how to improve their sales, purchasing, and communication processes.

Engineering 109

Engineering APIs Sales Enterprise 109

Integrity Solutions

JUNE 10, 2024

There’s no real sales conversation or dialogue. Most sales leaders today recognize this isn’t a sustainable way to develop business and cultivate a long-term customer base. Today’s buyers are not only are turned off by the relentless sales talk, they’re also more informed than ever.

Sales 107

Sales Scripts Personalization Coaching 107

Beyond Philosophy

NOVEMBER 22, 2017

It’s really the same as building relationships in your personal life. Let’s take my marriage as an example. Outdoor retailer REI, for example, closes its stores on Black Friday, urging its customers to go do something outside instead. We find out where we disagree and what we are doing that is annoying to the other person.

Airlines 338

Airlines Consulting Consulting Advertising 338

TeleDirect

DECEMBER 25, 2024

Example: Imagine a customer facing a technical issue with your product late at night. Enable personalized support by providing agents with relevant information. Offer real-time assistance during global sales events. A 40% increase in customer satisfaction and a 20% boost in sales during peak periods. The result?

Call Center 127

Call Center Customer Experience Technical Support Healthcare 127

ShepHyken

AUGUST 9, 2019

For example, Amazon in India gives Amazon Prime Memberships for less than USD 20 and in return, they give a lot more. Let me share a few tips from my personal experiences of how you can achieve this with absolute ease. For example, I once had my dinner at a restaurant and got a complimentary dessert – I really liked that!

Feedback 304

Feedback Sales Accountability Personalization 304

Beyond Philosophy

DECEMBER 11, 2017

Are you the kind of person who hums along to “Jingle Bell Rock” in the supermarket? But as we listen to “Frosty the Snowman” for the third time in a single day, it’s fair to wonder: does all this holiday cheer help retailers make more sales, or help us enjoy shopping more? Do you feel excited to start your holiday shopping?

Consulting 378

Consulting Consulting Sales Customer Experience 378