Totango

NOVEMBER 23, 2021

For example, if you don’t know that a new customer is experiencing onboarding issues, you can’t reach out to help them. This, in turn, makes it difficult to intervene with customers who are at risk of churn, as well as challenging to spot upsell opportunities. Your Upsells Are Going Down. Your Escalations Are Going Up.

Upselling 98

Upselling CRM Revenue potential Feedback 98

ChurnZero

OCTOBER 26, 2021

You might, for example, have a new product or service that some of your customers would be able to afford, while others can’t. It’s one of the most tactical SaaS customer segmentation models because it enables you to locate upsell and cross-sell opportunities with existing customers. Needs-Based Segmentation.

SaaS 96

SaaS Revenue potential Upselling Accountability 96

Interactions

JULY 9, 2024

IVA-CRM integration can also be used to offer personalized upsell and cross-sell recommendations, allowing businesses to not just lower costs in the contact center but increase its revenue potential.

CRM 62

CRM Customer centricity Average Handle Time First call resolution 62

Interactions

JULY 9, 2024

IVA-CRM integration can also be used to offer personalized upsell and cross-sell recommendations, allowing businesses to not just lower costs in the contact center but increase its revenue potential.

CRM 62

CRM Customer centricity Average Handle Time First call resolution 62

ChurnZero

OCTOBER 26, 2021

You might, for example, have a new product or service that some of your customers would be able to afford, while others can’t. It’s one of the most tactical SaaS customer segmentation models because it enables you to locate upsell and cross-sell opportunities with existing customers.

SaaS 52

SaaS Revenue potential Upselling Accountability 52

JustCall

MARCH 10, 2023

Call Flow Examples To understand a typical call flow structure, consider the call flow examples below. Conclude with upselling/cross-selling: “If you’re interested in <product 1>, you might also want to check out <product 2>, which offers XYZ extra.” Is now a good time to talk?”

Call flow 40

Call flow Contact Center Interactive Voice Response Scripts 40

JivoChat

APRIL 13, 2021

Increases revenue potential. Upsell or cross-sell customers on your offers. For example, if a user generates a ticket on the billing or pricing page , it automatically goes to the sales or renewals team. A growing ticket volume doesn’t necessarily translate to rising profits. Lower cart abandonment rates.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40