ShepHyken

DECEMBER 9, 2022

And more importantly, how can you ensure that it’s not costing you sales? Some examples of brand expectations include providing excellent customer service, having a well-designed website, and offering high-quality products or services. If Not, It Could Be Costing You Sales appeared first on Shep Hyken.

Sales 314

Sales CRM Contact Center Customer retention 314

ShepHyken

JANUARY 12, 2025

Hubermans example is perfect: Its the difference between offering an umbrella in the middle of a storm versus predicting the rain and suggesting it before the clouds gather. There were plenty of podcasts to choose from, and Im especially pleased that a customer service/CX show was recognized in a sales magazine.

Customer Service 183

Customer Service Customer retention Personalization Sales 183

ShepHyken

OCTOBER 22, 2024

Here are three ideas: Yes and No – If you’ve been in sales, you may have been taught that the goal is to get the customer to say yes. For example, let’s say you explain how to do something. I agree with this in principle. The word yes evokes positivity. However, in customer service, sometimes it’s okay for the customer to say no.

Customer Service 219

Customer Service Sales Customer Experience 219

ShepHyken

DECEMBER 17, 2024

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can companies integrate their sales and support teams to enhance customer interactions? How can small businesses enhance customer support after a sale? Customer experience doesn’t stop after a sale.

Chief Customer Officer 156

Chief Customer Officer Surveys Feedback CRM 156

Beyond Philosophy

NOVEMBER 16, 2023

Before we get into that, let’s remember a foundational element of success in marketing and sales tactics: before you plan and execute, think about what you want to get out of it. For example, if you are advertising, that’s one type of communication, but it can have different goals. Maybe it’s awareness or education.

Sales 195

Sales Education Advertising Marketing 195

ShepHyken

FEBRUARY 3, 2025

Plus, Vance shares examples of fundamental business transformation through amazing customer experience. Quotes: “Customer service begins before the sale. Loyal customers who have had positive experiences are more likely to make repeat purchases, spend more over time, and recommend a brand to others.

Marketing 198

Marketing Customer Experience Sales Customer Service 198

Beyond Philosophy

APRIL 27, 2023

Our listener did their research, which gave them projected sales that made them proceed with their product launch. However, the sales after the launch haven’t been what the study predicted. To illustrate what I mean, let’s look at an example I often use, The Disney Theme Park Salad. Also, Don’t Forget About Emotions!

Sales 39

Sales Surveys Marketing Personalization 39

CSM Magazine

JANUARY 29, 2025

A sales funnel that prioritizes the customer isn’t just beneficialits essential. Heres how you can craft a sales funnel that puts customers at the heart of everything you do. Connect with Multiple Decision-Makers Sales is rarely a one-person game, especially in B2B environments. What does this mean for your sales funnel?

Sales 52

Sales Brand ambassadors B2B Customer centricity 52

ShepHyken

JANUARY 20, 2025

A partnership goes beyond just making a sale. When you focus on how you can help your customers succeed (rather than just making a sale), you create more value for them. While price cuts and discounts can bring a quick sale, they are not sustainable in creating lasting customer relationships.

Customer retention 183

Customer retention Sales Marketing Customer Service 183

Beyond Philosophy

JANUARY 20, 2020

Sometimes people say no to sales offers out of habit. The scientific name for it is Escalation of Commitment, but it is also the basis of many sales techniques, and it is an excellent way to get your customers to say yes. . Escalating Commitment into a Sale. For example, I enjoy fishing and have ten fishing rods.

Advertising 447

Advertising Telemarketing Consulting Consulting 447

ShepHyken

APRIL 30, 2021

One such example is Dr. A.I.?, Another interesting example is the live chat format used by Lightroom – an Adobe product used for managing photographs. For example, you can use predictive analytics to define the best times for engaging customers and, accordingly, send them prompts with offers or targeted content.? .

Customer Service 371

Customer Service Chatbots Analytics Upselling 371

ShepHyken

JANUARY 5, 2022

I love to receive great examples of outstanding customer service. What I share with you today is a great example of personalized and proactive communication. While I provide the lessons, the example comes from one of our subscribers, Dawn Mushill, who shared a letter that BarkBox wrote to one of its customers.

Personalization 436

Personalization Customer Experience Customer Service Sales 436

ShepHyken

AUGUST 29, 2023

I had no idea that years later, I would write about this example in one of my books, Amaze Every Customer Every Time. And guess what happens when they practice helpful behavior versus typical sales behavior? They make the sale. Another example of this “helpful” level of service happened at B&H Photo.

Sales 314

Sales Customer Service Customer Support Customer Experience 314

TeleDirect

JANUARY 15, 2025

Example: A customer calling about a delayed shipment appreciates an agent who not only resolves the issue but also acknowledges the inconvenience caused. Example: A tech support agent who reassures a frustrated customer and walks them through troubleshooting steps creates a positive experience. Empathy in Action: Real-World Examples 1.

Call Center 126

Call Center Customer Service Healthcare CRM 126

AWS Machine Learning

OCTOBER 29, 2024

Furthermore, these notes are usually personal and not stored in a central location, which is a lost opportunity for businesses to learn what does and doesn’t work, as well as how to improve their sales, purchasing, and communication processes. Many commercial generative AI solutions available are expensive and require user-based licenses.

Engineering 113

Engineering APIs Sales Enterprise 113

ShepHyken

OCTOBER 7, 2020

Let me share some examples to make this crystal clear. The sales rep that sells the customer what they ask for instead of what they really need is a perfect example of customer disservice. Put simply, it is the missed opportunity to deliver an expected level of service.

Customer Service 419

Customer Service Accountability Sales Personalization 419

Beyond Philosophy

NOVEMBER 22, 2018

I do it to ensure I want to make the purchase and not merely susceptible to a sales technique. For example, my colleague Professor Ryan Hamilton of Emory University has a friend who only buys fish that is on sale at the market. Her theory is that it is on sale because it is the freshest fish. This rule works well for me.

Airlines 370

Airlines Sales Customer Experience Marketing 370

ShepHyken

NOVEMBER 20, 2020

By coaching to handle every situation amazingly well, you can improve reputation and get more sales/. Here are some great examples: Shepard virtual training course. Remember that employee education should be an ongoing process to keep service quality high and hit sales goals. Only by delivering amazing customer service.

Customer Service 371

Customer Service Chatbots Education Feedback 371

Beyond Philosophy

FEBRUARY 27, 2020

For example, if I were to offer you the choice between giving you $100 now, or you could wait a week, and I would give you $100 then. For example, you have likely heard the term, “A bird in the hand is worth two in the bush.” Gambling is another example of how we participate in Hyperbolic Discounting. We have an immediacy bias.

Consulting 468

Consulting Consulting Education Sales 468

Beyond Philosophy

JULY 25, 2020

You can also see it in business situations, like when a sales manager criticizes a sales representative for missing quota, which may or may not be within the sales representatives’ control. For example, many of us feel the pandemic is an external power that is controlling our lives. Recommended Actions.

Advertising 393

Advertising Sales Consulting Consulting 393

Beyond Philosophy

MARCH 31, 2020

So I waited a number of days but as the flight approached it was an exhausting and time-consuming experience, trying different numbers in different sales offices, writing e-mails no one bothered to reply to before I was able to convert my flight into an open-ticket one, for which I received no confirmation.

Airlines 499

Airlines Healthcare Government Self service 499

AWS Machine Learning

AUGUST 26, 2024

At AWS, we are transforming our seller and customer journeys by using generative artificial intelligence (AI) across the sales lifecycle. Our field organization includes customer-facing teams (account managers, solutions architects, specialists) and internal support functions (sales operations).

Sales 130

Sales Accountability Feedback Metrics 130

ShepHyken

FEBRUARY 28, 2020

Consider for example Jim, who was consistently the top-performing salesperson at a fire alarm system company. Jim didn’t win every sale, who does, but he always outperformed his counterparts. He did this by performing a technique that you wouldn’t find in any sales training book or case studies on the best sales techniques.

Airlines 304

Airlines Sales Employee engagement Customer Experience 304

Beyond Philosophy

NOVEMBER 29, 2018

For example, when I buy something at a store, I pay, and I leave with the item—and if it’s food or beverage, I might already be consuming it. For example, Patagonia is excellent at authenticity. Sales of the jacket were good. Another example could be a return to store option for the online channel.

Customer Experience 419

Customer Experience Benchmark Advertising Personalization 419

TechSee

MARCH 11, 2025

Business Value: Revenue & Subscriber Growth – AI enables service-drive smarter sales by recommending upgrades and cross-sell opportunities at the right moment. Seamless CRM, knowledge base, and ticketing integrations are three common examples. How will AI drive your bottom line – revenue, retention, and efficiency?

Customer Service 109

Customer Service Education Self service CRM 109

Dialer 360

NOVEMBER 26, 2024

So, keeping your prospecting list protected helps prevent your sales team from contacting customers on do-not-call lists. After registering, they need to stop getting telemarketing and sales calls from companies that check their cold calling lists against the DNC. How to Check DNC List Numbers?

B2B 49

B2B Sales Telemarketing CRM 49

Beyond Philosophy

MARCH 20, 2020

For example, you can use this method to increase your chances of winning a running race or packing appropriately for travel. For example, if something happened recently, then we will tend to think that it is more likely, even though it is not. Setting up proximal branding to the point of sale could help, too.

Marketing 427

Marketing Consulting Consulting Construction 427

CSM Magazine

NOVEMBER 26, 2024

This particular tool has the potential to greatly augment sales figures if employed strategically. Understanding Poshmark Offers The Poshmark Offers feature enables sellers to haggle prices with buyers by sending them offers at reduced prices when they show interest in an item for sale.

Sales 52

Sales Feedback Metrics Accountability 52

ShepHyken

SEPTEMBER 25, 2020

Think about how to hire or train for sales, give agents insights into your customer preferences, make checkout easy and play to your agents’ strengths. Example: Consider structuring your agent’s KPIs and incentives around the revenue they bring in; like when they’re able to upsell or turn a customer’s exchange request into a net new sale.

Contact Center 290

Contact Center Upselling Personalization Sales 290

CX Accelerator

AUGUST 19, 2019

These are the metrics that tie customer experience to organisational goals and could include things like sales figures, number of complaints, number of positive online reviews or number of demos requested. Ben Motteram is a passionate evangelist for putting the customer at the heart of everything a business does.

Journey mapping 345

Journey mapping Telecommunications Metrics Sales 345

TeleDirect

DECEMBER 25, 2024

Example: Imagine a customer facing a technical issue with your product late at night. Offer real-time assistance during global sales events. Real-World Success Stories Case Study 1: Expanding E-commerce Operations A global e-commerce company implemented a 24/7 call center to manage customer inquiries during major sales events.

Call Center 127

Call Center Customer Experience Technical Support Healthcare 127