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How to Care More About the Customer Than the Sale

ShepHyken

They focus more on the customer than they do the sale. Sure, they want to make the sale, add more revenue and get higher ratings. A great example of this comes from Dawn Mushill, one of our Shepard Letter subscribers. Here’s another example. So, what can we learn from these examples? What company doesn’t want that?

Sales 434
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Are You Using This Powerful Sales Technique?

Beyond Philosophy

A powerful sales technique exists that can help. The best sales organizations use it well; the worst, not so much. For example, someone holds the door for you when you walk into the store, so you let them take the spot in front of you in line. We all want to sell more. So how do we do this? It works, or charities wouldn’t do it.

Sales 344
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How to Use Social Media as a Customer Service Channel (+ Examples from Brands)

ShepHyken

Even something as simple as taking the chat off the public forum and into direct messages (DMs) can do wonders for the customer experience , see the example below of how this is done: . 5 brand examples of great customer service on social media . This is the type of product knowledge you should expect from your support team. .

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Proven Strategies to Harness Social Influence for Increased Customer Sales

Beyond Philosophy

Two examples that demonstrate how this works are the idea of trending, or the tendency to like something if others do, and the fear of missing out (FOMO), which drives people to join in activities or trends. Strategies for leveraging social dynamics to enhance customer experiences and drive sales. First, let’s consider Social Proof.

Sales 221
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Outrun Your Competition: Best Practices for Accelerating Sales Processes

Longer sales cycles. Every go-to-market team knows the frustrations that come from a drawn-out sales process. Larger buying committees. Slow-moving compliance reviews. How can you speed it up? By building a modern GTM motion that uses data, automation, and proven best practices to unlock insights, engage customers, and win faster.

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Guest Post: Is Your Customer Journey Aligned with Brand Expectations? If Not, It Could Be Costing You Sales

ShepHyken

And more importantly, how can you ensure that it’s not costing you sales? Some examples of brand expectations include providing excellent customer service, having a well-designed website, and offering high-quality products or services. If Not, It Could Be Costing You Sales appeared first on Shep Hyken.

Sales 315
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Unlocking Success: 8 Powerful Strategies to Drive Sales Through Others

Beyond Philosophy

Before we get into that, let’s remember a foundational element of success in marketing and sales tactics: before you plan and execute, think about what you want to get out of it. For example, if you are advertising, that’s one type of communication, but it can have different goals. Maybe it’s awareness or education.

Sales 195
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How to Create Sales Email Sequences That Convert

Use these real-world examples to craft high-performing email sequences that win the inbox by keeping things tight, mixing up the pitch, and always maintaining focus on the prospect, their pain points, and their needs. The good news?

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The Top 3 Ways to Forecast for Your Contact Center

Forecasting is no easy task. It can be difficult to schedule the right amount of agents at the right time. Download our ebook to learn how to reduce overstaffing and understaffing, lower customer wait times and improve the customer experience with proper forecasting.

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Sales Effectiveness: The B2B Sales Leader's Guide

This guide is designed to help today’s B2B sales leaders ramp up their effectiveness in any economic environment. You’ll get a deep dive on: Proven methods for warming up cold calls Coaching points for responding to price pressure early and often Front-line examples of how to win the battle for customer retention

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Ramping-up Your Digital CX Strategy: Adaptation of Omni Channel and Conversational Support

Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author

Customers who have a seamless buying experience, from speaking with sales and purchasing the product to easily finding support, are more likely to return to your organization and recommend it to others. Are you looking to elevate your CX support strategy?

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.