Callminer

NOVEMBER 25, 2019

If you plug in the wrong numbers — for example, an impossibly high 100% for max occupancy, or agent productivity — you’ll either drive up call center costs with no appreciable return, or you’ll end up with too few agents and a lower quality service experience.” Streamline your agents’ call scripts for better first call close results.

Best practices 182

Best practices Call Center Metrics Average Handle Time 182

AWS Machine Learning

APRIL 18, 2024

Amazon Bedrock empowers teams to generate Terraform and CloudFormation scripts that are custom fitted to organizational needs while seamlessly integrating compliance and security best practices. Traditionally, cloud engineers learning IaC would manually sift through documentation and best practices to write compliant IaC scripts.

Scripts 132

Scripts Best practices Engineering Accountability 132

Beyond Philosophy

OCTOBER 28, 2014

Let me give you an example. Another example might be an automated call response system that greets incoming calls. Three Examples Where Systems Need to Be Customer-Focused Systems can clearly make or break your Customer Experience. In many cases, they will also use a Call Center script. How are they going to use it?

Customer Experience 341

Customer Experience Scripts Customer centricity Consulting 341

AWS Machine Learning

OCTOBER 31, 2024

With this solution, you can interact directly with the chat assistant powered by AWS from your Google Chat environment, as shown in the following example. Run the script init-script.bash : chmod u+x init-script.bash./init-script.bash The script deploys the AWS CDK project in your account.

APIs 126

APIs Scripts Accountability Construction 126

ShepHyken

MARCH 26, 2021

For example, you can cover the company’s policies that stand out from the rest, like a special program for working mothers or young interns. Your audience can perfectly distinguish a real interview from an actor reading scripted answers. Don’t get me wrong: this is about making a sincere script. Plan Your Questions.

Scripts 371

Scripts Sales Marketing Customer Service 371

Fonolo

SEPTEMBER 28, 2022

You might have a carefully crafted questionnaire or script for your after-call survey. For example, Fonolo’s Visual IVR has an intuitive post-call survey feature that automatically sends survey questions at toggled time frames. Sample After-Call Survey Script. Use this handy sample script as a guide!

Scripts 138

Scripts Surveys Interactive Voice Response Call Center 138

AWS Machine Learning

JANUARY 31, 2025

Through practical examples, we show you how to adapt this FM to these specific use cases while optimizing computational resources. This diagram illustrates the solution architecture for training and deploying fine-tuned FMs using H-optimus-0 This post provides example scripts and training notebooks in the following GitHub repository.

Healthcare 111

Healthcare Scripts Benchmark SaaS 111

Beyond Philosophy

MAY 31, 2019

For example, when I am talking about Discount Tackle, I remember that the store has what I need and could help me find it if I couldn’t find it myself. To give you some examples, they could be: An experience they had with you two weeks ago. Your job is to write the Customer Experience script and memorize it.

Scripts 382

Scripts Customer Experience Consulting Consulting 382

ShepHyken

JUNE 18, 2021

To ensure they’re knowledgeable of your company , create flashcards of common questions and complaints that have their own scripted answers. . For example, a high-quality Ember 10oz Mug can be made printed or plain and let the user keep their coffee hot for longer. Use Customer Service as a Learning Tool.

Scripts 382

Scripts Customer Service Personalization 382

Beyond Philosophy

AUGUST 1, 2019

For example, let’s say you are trying to build a relationship based on trust with a customer. However, on the subject of giving employee language that addresses a situation, I must share that I am not a fan of scripts. What words are customers using? How are customers saying the words? What does their body language say?

Journey mapping 373

Journey mapping Customer emotions Scripts Consulting 373

Beyond Philosophy

JANUARY 20, 2020

They build scripts within call centers to get customers to say yes to things early, effectively getting them in the habit of saying yes. For example, I enjoy fishing and have ten fishing rods. Escalating Commitment into a Sale. Then, the commitment they ask for grows. People often take this path with hobbies.

Advertising 447

Advertising Telemarketing Consulting Consulting 447

ShepHyken

JANUARY 12, 2018

Much of how we help people deliver better customer experience and service is with examples. And sometimes it helps to look at examples of things we shouldn’t say to customers. Because scripts and checklists are all the rage now, employees are scripted to death. When I hear a script, I wonder if the person can help me.

Customer Service 246

Customer Service Scripts Customer Experience Personalization 246

AWS Machine Learning

MARCH 11, 2025

The following table provides example questions with their domain and question type. script provided with the CRAG benchmark for accuracy evaluations. The script was enhanced to provide proper categorization of correct, incorrect, and missing responses. Accuracy FloTorch used a modified version of the local_evaluation.py

Benchmark 104

Benchmark APIs Enterprise Scripts 104

ShepHyken

FEBRUARY 23, 2018

Don’t give them some rote, scripted response, but customize the script to the situation, if you have to use a script at all. In the example above, the recording said my call was important, but keeping me waiting endlessly showed that clearly it was not, so “thank you for your patience” would have been more accurate.

Scripts 233

Scripts Employee engagement Customer Service Customer Experience 233

ShepHyken

JANUARY 25, 2019

Knowing what customers’ concerns are will make it easier to develop a script, one that will assure callers that their specific issues are being addressed. Or, by emailing short pointers on, for example, the importance of not interrupting a caller. Or, by asking questions at the appropriate time.

Scripts 299

Scripts Education Best practices Personalization 299

Beyond Philosophy

AUGUST 16, 2024

For example, Synthesia generates AI voiceovers for video scripts, making updates easy and translating content for global audiences. Real-life examples of AI and human synergy in customer service. We discuss practical AI tools that enhance customer experiences and streamline efficiency.

Scripts 195

Scripts Customer emotions Education Personalization 195

AWS Machine Learning

AUGUST 2, 2024

Traditionally, earnings call scripts have followed similar templates, making it a repeatable task to generate them from scratch each time. On the other hand, generative artificial intelligence (AI) models can learn these templates and produce coherent scripts when fed with quarterly financial data.

Engineering 134

Engineering Scripts Metrics APIs 134

Beyond Philosophy

MARCH 29, 2016

They used identical scripts, but the stakes were higher for some participants than others. Here’s another example of how the quality of a smile can affect customer experience. The researchers set up a trust game, where half of the study’s participants recorded short videos asking another participant to trust them and send them money.

Consulting 283

Consulting Consulting Advertising Scripts 283

ShepHyken

MARCH 6, 2020

A perfect example of how everyone makes a difference is when I was in a Nashville hotel attending a Board of Directors meeting for the National Speakers Association. A second hotel example. Read Shep’s latest Forbes article: A PSA For Sales Leaders: Ditch Your Sales Scripts. He finally ran over and asked, “Are you checking in?”.

Customer Service 243

Customer Service Coaching Advertising Scripts 243

AWS Machine Learning

NOVEMBER 15, 2024

For example, you can use Amazon Bedrock Guardrails to filter out harmful user inputs and toxic model outputs, redact by either blocking or masking sensitive information from user inputs and model outputs, or help prevent your application from responding to unsafe or undesired topics.

APIs 113

APIs Government Best practices Metrics 113

AWS Machine Learning

JANUARY 24, 2025

In this post, we show you an example of a generative AI assistant application and demonstrate how to assess its security posture using the OWASP Top 10 for Large Language Model Applications , as well as how to apply mitigations for common threats.

APIs 118

APIs Scripts Best practices Management 118

AWS Machine Learning

FEBRUARY 5, 2025

Through this practical example, well illustrate how startups can harness the power of LLMs to enhance customer experiences and the simplicity of Nemo Guardrails to guide the LLMs driven conversation toward the desired outcomes. Lets delve into a basic Colang script to see how it works: define user express greeting "hello" "hi" "what's up?"

Chatbots 111

Chatbots Construction Best practices APIs 111

Callminer

JULY 30, 2020

CallMiner Eureka Coach , for instance, provides automated performance scoring to make it easy for managers to identify coaching moments, and issues alerts to provide guidance to agents with annotated call examples. For example, say something like, “I will definitely help you with renewal,” not “We will look into that.”. Shem Mandajos.

Call Center 265

Call Center Customer Service Scripts Coaching 265

CSM Magazine

JANUARY 2, 2025

Lets look at some examples: Healthcare: Patients want more than medical advice. For example, simulate frustrated calls with specific emotional tones, and teach agents how to respond with patience and understanding. Scripts shouldnt box agents into rigid responses. Encourage agents to step into the customers shoes.

Customer Support 52

Customer Support Scripts Healthcare Feedback 52

AWS Machine Learning

NOVEMBER 22, 2024

Challenges in data management Traditionally, managing and governing data across multiple systems involved tedious manual processes, custom scripts, and disconnected tools. This approach was not only time-consuming but also prone to errors and difficult to scale.

Government 101

Government Banking Accountability Engineering 101

AWS Machine Learning

OCTOBER 24, 2024

Anatomy of RAG RAG is an efficient way to provide an FM with additional knowledge by using external data sources and is depicted in the following diagram: Retrieval : Based on a user’s question (1), relevant information is retrieved from a knowledge base (2) (for example, an OpenSearch index). Try metadata filtering in your OpenSearch index.

Chatbots 94

Chatbots Metrics Scripts APIs 94

AWS Machine Learning

FEBRUARY 12, 2025

For example, when tested on the MT-Bench dataset , the paper reports that Medusa-2 (the second version of Medusa) speeds up inference time by 2.8 For example, you can still use an ml.g5.4xlarge instance with 24 GB of GPU memory to host your 7-billion-parameter Llama or Mistral model with extra Medusa heads. times on the same dataset.

Scripts 80

Scripts Metrics Engineering Accountability 80

AWS Machine Learning

MARCH 6, 2025

In our example, the state includes things like the results from previous agents (for example, event data, search results, and weather information), input parameters (for example, city name), and other relevant information that the agents might need to process: # Define the graph def build_graph(): workflow = StateGraph(State).

APIs 93

APIs Scripts Enterprise Management 93

Callminer

APRIL 30, 2020

” – Gregory Ciotti, Go-To Scripts for Handling 10 Tricky Customer Service Scenarios , Help Scout; Twitter: @helpscout. For example, offering a refund might be necessary, but it shouldn’t be the only customer conflict resolution step you take.” Look for additional insights as you work towards a resolution.

Customer Service 273

Customer Service Scripts Construction Feedback 273

AWS Machine Learning

FEBRUARY 29, 2024

The framework code and examples presented here only cover model training pipelines, but can be readily extended to batch inference pipelines as well. You can then iterate on preprocessing, training, and evaluation scripts, as well as configuration choices. script is used by pipeline_service.py The model_unit.py

Scripts 128

Scripts Engineering Metrics Best practices 128

CSM Magazine

JANUARY 2, 2025

Lets look at some examples: Healthcare: Patients want more than medical advice. For example, simulate frustrated calls with specific emotional tones, and teach agents how to respond with patience and understanding. Scripts shouldnt box agents into rigid responses. Encourage agents to step into the customers shoes.

Customer Support 52

Customer Support Scripts Healthcare Feedback 52

Callminer

APRIL 21, 2020

Since many call centers record conversations, this is an excellent opportunity for leaders to highlight strong examples of excellent customer service to share with the rest of their team. Good scripting can lessen the amount of decision making, but another way to counteract. Lead by example. just to get their thoughts.

Call Center 182

Call Center Management Scripts Coaching 182

AWS Machine Learning

FEBRUARY 14, 2024

For example, a labeling error like the left-right swap made in the following example can easily be identified by the crossing of the skeleton rig lines and the mismatching of the colors. The following screenshot is an example of the UI. In the following example, we show how this can be applied to label the points of a box truck.

Scripts 133

Scripts Engineering Entertainment Healthcare 133

Beyond Philosophy

OCTOBER 22, 2020

For example, some researchers did a study in a wine store. This fishing net example helps us understand what Priming does. . For example, if I make it cold, you’re consciously aware that it’s cold. For example, cable companies do not prime you properly. ” -Oscar Wilde. What a surprise!)

Journey mapping 286

Journey mapping Consulting Consulting Advertising 286

ShepHyken

NOVEMBER 4, 2022

For example, it can take up to 5-6 weeks to provide training to new agents at a call center. Call Center Scripts for Support Productivity . However, using a flexible, well-thought-out call center scripting tool will surely enhance productivity and prepare the agents to handle customer-related issues effectively. .

Customer Experience 165

Customer Experience Scripts Self service outsourcing 165

Beyond Philosophy

FEBRUARY 8, 2024

That said, I am not an advocate of scripts in customer interactions. Scripted responses are noticeable to the point of being awkward at times. For example, families, communities, or even geographic areas will often use similar language and phrases that they hear from others in the same grouping. .” I felt that way, too.

Scripts 195

Scripts Consulting Consulting Personalization 195

AWS Machine Learning

OCTOBER 5, 2023

We review the fine-tuning scripts provided by the AWS Neuron SDK (using NeMo Megatron-LM), the various configurations we used, and the throughput results we saw. For example, to use the RedPajama dataset, use the following command: wget [link] python nemo/scripts/nlp_language_modeling/preprocess_data_for_megatron.py

Scripts 129

Scripts Big data Engineering SaaS 129