Vistio

JANUARY 27, 2025

In contact centers, scripts have long been a cornerstone of customer interactions. But as customer demands grow more complex and situations become less predictable, relying solely on scripts can hinder an agents ability to deliver exceptional service. However, scripts can also be limiting.

Scripts 52

Scripts Coaching Contact Center Feedback 52

ShepHyken

MARCH 26, 2021

For example, you can cover the company’s policies that stand out from the rest, like a special program for working mothers or young interns. Your audience can perfectly distinguish a real interview from an actor reading scripted answers. Don’t get me wrong: this is about making a sincere script. Plan Your Questions.

Scripts 382

Scripts Sales Marketing Customer Service 382

Fonolo

SEPTEMBER 28, 2022

You might have a carefully crafted questionnaire or script for your after-call survey. For example, Fonolo’s Visual IVR has an intuitive post-call survey feature that automatically sends survey questions at toggled time frames. Sample After-Call Survey Script. Use this handy sample script as a guide!

Scripts 138

Scripts Surveys Interactive Voice Response Call Center 138

AWS Machine Learning

OCTOBER 31, 2024

With this solution, you can interact directly with the chat assistant powered by AWS from your Google Chat environment, as shown in the following example. Run the script init-script.bash : chmod u+x init-script.bash./init-script.bash The script deploys the AWS CDK project in your account.

APIs 123

APIs Scripts Accountability Construction 123

AWS Machine Learning

APRIL 18, 2024

Amazon Bedrock empowers teams to generate Terraform and CloudFormation scripts that are custom fitted to organizational needs while seamlessly integrating compliance and security best practices. Traditionally, cloud engineers learning IaC would manually sift through documentation and best practices to write compliant IaC scripts.

Scripts 129

Scripts Best practices Engineering Accountability 129

AWS Machine Learning

APRIL 24, 2025

For enterprise data, a major difficulty stems from the common case of database tables having embedded structures that require specific knowledge or highly nuanced processing (for example, an embedded XML formatted string). As a result, NL2SQL solutions for enterprise data are often incomplete or inaccurate.

Enterprise 103

Enterprise Construction Scripts APIs 103

ShepHyken

JUNE 18, 2021

To ensure they’re knowledgeable of your company , create flashcards of common questions and complaints that have their own scripted answers. . For example, a high-quality Ember 10oz Mug can be made printed or plain and let the user keep their coffee hot for longer. Use Customer Service as a Learning Tool.

Scripts 391

Scripts Customer Service Personalization 391

Beyond Philosophy

MAY 31, 2019

For example, when I am talking about Discount Tackle, I remember that the store has what I need and could help me find it if I couldn’t find it myself. To give you some examples, they could be: An experience they had with you two weeks ago. Your job is to write the Customer Experience script and memorize it.

Scripts 382

Scripts Customer Experience Consulting Consulting 382

AWS Machine Learning

JANUARY 31, 2025

Through practical examples, we show you how to adapt this FM to these specific use cases while optimizing computational resources. This diagram illustrates the solution architecture for training and deploying fine-tuned FMs using H-optimus-0 This post provides example scripts and training notebooks in the following GitHub repository.

Healthcare 105

Healthcare Scripts Benchmark SaaS 105

AWS Machine Learning

OCTOBER 16, 2024

The goal was to refine customer service scripts, provide coaching opportunities for agents, and improve call handling processes. Call Quality Trend Dashboard The following figure is an example of the Call Quality Trend Dashboard, showing the information available to agents.

Customer Service 86

Customer Service Scripts Coaching Finance 86

Beyond Philosophy

JANUARY 20, 2020

They build scripts within call centers to get customers to say yes to things early, effectively getting them in the habit of saying yes. For example, I enjoy fishing and have ten fishing rods. Escalating Commitment into a Sale. Then, the commitment they ask for grows. People often take this path with hobbies.

Advertising 447

Advertising Telemarketing Consulting Consulting 447

AWS Machine Learning

NOVEMBER 14, 2024

In AWS, these model lifecycle activities can be performed over multiple AWS accounts (for example, development, test, and production accounts) at the use case or business unit level. Data preparation For this example, you will use the South German Credit dataset open source dataset.

Government 100

Government Management APIs Accountability 100

AWS Machine Learning

MARCH 11, 2025

The following table provides example questions with their domain and question type. script provided with the CRAG benchmark for accuracy evaluations. The script was enhanced to provide proper categorization of correct, incorrect, and missing responses. Accuracy FloTorch used a modified version of the local_evaluation.py

Benchmark 106

Benchmark APIs Enterprise Scripts 106

ShepHyken

JULY 5, 2019

For example, your business can make data-driven decisions based on top linked articles to your tickets and calls. For example, if there’s an increase in your website traffic from social media, you may want to consider investing more time to attract new customers. or humorous GIF. Your customer has approached for help.

Feedback 315

Feedback Self service Best practices Scripts 315

ShepHyken

JANUARY 25, 2019

Knowing what customers’ concerns are will make it easier to develop a script, one that will assure callers that their specific issues are being addressed. Or, by emailing short pointers on, for example, the importance of not interrupting a caller. Or, by asking questions at the appropriate time.

Scripts 301

Scripts Education Best practices Personalization 301

Beyond Philosophy

AUGUST 16, 2024

For example, Synthesia generates AI voiceovers for video scripts, making updates easy and translating content for global audiences. Real-life examples of AI and human synergy in customer service. We discuss practical AI tools that enhance customer experiences and streamline efficiency.

Scripts 195

Scripts Customer emotions Education Personalization 195

ShepHyken

MARCH 6, 2020

A perfect example of how everyone makes a difference is when I was in a Nashville hotel attending a Board of Directors meeting for the National Speakers Association. A second hotel example. Read Shep’s latest Forbes article: A PSA For Sales Leaders: Ditch Your Sales Scripts. He finally ran over and asked, “Are you checking in?”.

Customer Service 249

Customer Service Coaching Advertising Scripts 249

AWS Machine Learning

AUGUST 2, 2024

Traditionally, earnings call scripts have followed similar templates, making it a repeatable task to generate them from scratch each time. On the other hand, generative artificial intelligence (AI) models can learn these templates and produce coherent scripts when fed with quarterly financial data.

Engineering 131

Engineering Scripts Metrics APIs 131

Callminer

AUGUST 1, 2017

Example: Campaign A has a high call volume but campaign B has less calls and the agents that are assigned campaign B are not busy. Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Bill Dettering.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

MARCH 6, 2025

In our example, the state includes things like the results from previous agents (for example, event data, search results, and weather information), input parameters (for example, city name), and other relevant information that the agents might need to process: # Define the graph def build_graph(): workflow = StateGraph(State).

APIs 119

APIs Scripts Enterprise Management 119

AWS Machine Learning

NOVEMBER 15, 2024

For example, you can use Amazon Bedrock Guardrails to filter out harmful user inputs and toxic model outputs, redact by either blocking or masking sensitive information from user inputs and model outputs, or help prevent your application from responding to unsafe or undesired topics.

APIs 110

APIs Government Best practices Metrics 110

Callminer

JULY 30, 2020

CallMiner Eureka Coach , for instance, provides automated performance scoring to make it easy for managers to identify coaching moments, and issues alerts to provide guidance to agents with annotated call examples. For example, say something like, “I will definitely help you with renewal,” not “We will look into that.”. Shem Mandajos.

Call Center 265

Call Center Customer Service Scripts Coaching 265

AWS Machine Learning

JANUARY 24, 2025

In this post, we show you an example of a generative AI assistant application and demonstrate how to assess its security posture using the OWASP Top 10 for Large Language Model Applications , as well as how to apply mitigations for common threats.

APIs 111

APIs Scripts Best practices Management 111

CSM Magazine

JANUARY 2, 2025

Lets look at some examples: Healthcare: Patients want more than medical advice. For example, simulate frustrated calls with specific emotional tones, and teach agents how to respond with patience and understanding. Scripts shouldnt box agents into rigid responses. Encourage agents to step into the customers shoes.

Customer Support 52

Customer Support Scripts Healthcare Feedback 52

Callminer

APRIL 30, 2020

” – Gregory Ciotti, Go-To Scripts for Handling 10 Tricky Customer Service Scenarios , Help Scout; Twitter: @helpscout. For example, offering a refund might be necessary, but it shouldn’t be the only customer conflict resolution step you take.” Look for additional insights as you work towards a resolution.

Customer Service 273

Customer Service Scripts Construction Feedback 273

AWS Machine Learning

NOVEMBER 22, 2024

Challenges in data management Traditionally, managing and governing data across multiple systems involved tedious manual processes, custom scripts, and disconnected tools. This approach was not only time-consuming but also prone to errors and difficult to scale.

Government 99

Government Banking Accountability Engineering 99

Calabrio

APRIL 15, 2025

Example: A patient frustrated by an unclear chatbot response can be flagged for proactive agent outreach. Unify Patient Interaction Data Calabrio connects chatbot conversations with phone, email, and digital interactions, giving healthcare leaders a 360 view of the patient journey.

Self service 94

Self service Healthcare Chatbots Contact Center 94

AWS Machine Learning

FEBRUARY 5, 2025

Through this practical example, well illustrate how startups can harness the power of LLMs to enhance customer experiences and the simplicity of Nemo Guardrails to guide the LLMs driven conversation toward the desired outcomes. Lets delve into a basic Colang script to see how it works: define user express greeting "hello" "hi" "what's up?"

Chatbots 103

Chatbots Construction Best practices APIs 103

CSM Magazine

JANUARY 2, 2025

Lets look at some examples: Healthcare: Patients want more than medical advice. For example, simulate frustrated calls with specific emotional tones, and teach agents how to respond with patience and understanding. Scripts shouldnt box agents into rigid responses. Encourage agents to step into the customers shoes.

Customer Support 52

Customer Support Scripts Healthcare Feedback 52

ShepHyken

NOVEMBER 4, 2022

For example, it can take up to 5-6 weeks to provide training to new agents at a call center. Call Center Scripts for Support Productivity . However, using a flexible, well-thought-out call center scripting tool will surely enhance productivity and prepare the agents to handle customer-related issues effectively. .

Customer Experience 168

Customer Experience Scripts Self service outsourcing 168

AWS Machine Learning

OCTOBER 24, 2024

Anatomy of RAG RAG is an efficient way to provide an FM with additional knowledge by using external data sources and is depicted in the following diagram: Retrieval : Based on a user’s question (1), relevant information is retrieved from a knowledge base (2) (for example, an OpenSearch index). Try metadata filtering in your OpenSearch index.

Chatbots 90

Chatbots Metrics Scripts APIs 90

AWS Machine Learning

FEBRUARY 29, 2024

The framework code and examples presented here only cover model training pipelines, but can be readily extended to batch inference pipelines as well. You can then iterate on preprocessing, training, and evaluation scripts, as well as configuration choices. script is used by pipeline_service.py The model_unit.py

Scripts 122

Scripts Engineering Metrics Best practices 122

AWS Machine Learning

FEBRUARY 12, 2025

For example, when tested on the MT-Bench dataset , the paper reports that Medusa-2 (the second version of Medusa) speeds up inference time by 2.8 For example, you can still use an ml.g5.4xlarge instance with 24 GB of GPU memory to host your 7-billion-parameter Llama or Mistral model with extra Medusa heads. times on the same dataset.

Scripts 76

Scripts Metrics Engineering Accountability 76

Calltools

APRIL 30, 2025

For example, you can assign tasks to different agents, track their performance, and automate day-to-day workflows. Script management Many of the most successful inbound call centers utilize scripts that agents follow during calls. Agent management This feature allows you to manage all the agents in your call center. The result?

Call Center 52

Call Center Scripts Contact Center CRM 52

Beyond Philosophy

OCTOBER 22, 2020

For example, some researchers did a study in a wine store. This fishing net example helps us understand what Priming does. . For example, if I make it cold, you’re consciously aware that it’s cold. For example, cable companies do not prime you properly. ” -Oscar Wilde. What a surprise!)

Journey mapping 286

Journey mapping Consulting Consulting Advertising 286

Beyond Philosophy

FEBRUARY 8, 2024

That said, I am not an advocate of scripts in customer interactions. Scripted responses are noticeable to the point of being awkward at times. For example, families, communities, or even geographic areas will often use similar language and phrases that they hear from others in the same grouping. .” I felt that way, too.

Scripts 195

Scripts Consulting Consulting Personalization 195

AWS Machine Learning

FEBRUARY 14, 2024

For example, a labeling error like the left-right swap made in the following example can easily be identified by the crossing of the skeleton rig lines and the mismatching of the colors. The following screenshot is an example of the UI. In the following example, we show how this can be applied to label the points of a box truck.

Scripts 129

Scripts Engineering Entertainment Healthcare 129