HGS

JUNE 28, 2018

Service and governance models have been clearly defined for what work is done internally vs. externally with the partner; benchmarks and metrics are measured regularly, reported and assessed; and new ideas and innovate initiatives are driven by the BPO partner that uncovers many new ways of delivering strategic value at a sustained level.

outsourcing 130

outsourcing Healthcare Business Process Outsourcing Strategic Value 130

teleopti

APRIL 30, 2019

Communicate the strategic value of the individual – engaged people go above and beyond what is expected of them because they feel part of a purpose larger than themselves. For example, today’s customer service departments have a powerful role to play in sharing best-practice principles with the rest of the organization.

Employee engagement 80

Employee engagement Management Self service Strategic Value 80

ChurnZero

AUGUST 5, 2022

We walk through a step-by-step process on how to do this—with working examples—in “ Customer Success capacity planning and budget guide.” Customers’ profiles and needs can widely vary within a single company based on their strategic value, spend (ARR), product use case, and more.

Management 98

Management Benchmark Strategic Value Metrics 98

Calabrio

APRIL 23, 2025

79% said AI would transform the contact center from a cost center to a strategic value driver. Its a prime example of Calabrio’s recent, significant expansion of capabilities across the entire Calabrio ONE suite a push driven by our commitment to purposeful innovation. But Insights doesn’t operate in isolation.

Contact Center 52

Contact Center Coaching Schedule adherence Agent burnout 52

ClearAction

FEBRUARY 27, 2016

Supporting the entire customer lifecycle, for example, is a goal that most Marketing organizations are still grappling with. Context is the mantra for making something strategic. Take a look at your corporation’s strategic objectives and find a way to articulate the connection between each thing Marketing is doing toward them.

Marketing 59

Marketing Strategic Value Metrics Enterprise 59

Upstream Works

AUGUST 5, 2021

These are a few specific examples of how cloud benefits the contact center and any one of these is sufficient to justify the investment. As customer expectations keep rising, contact centers must keep innovating and remain agile, and this is where the cloud has great strategic value.

contact center solutions 78

contact center solutions Contact Center Journey mapping Call Center 78

Monet Software

MARCH 26, 2020

For example, you’ll want to decide which technologies to keep inhouse and outsource—it’s not all or nothing. For example, let’s say you have a quality program in place. For the past 10+ years, Verint has helped leading brands and SMBs successfully move to the cloud to achieve flexibility, efficiency, and strategic value.

Coaching 71

Coaching outsourcing Strategic Value contact center solutions 71

The Petrova Experience

NOVEMBER 19, 2024

We have a billion-dollar example to share, from seasonal favorite and retail customer experience leader, Macy’s. Third-party vendor relationships provide strategic value to retailers, even retailers as large as Macy’s. Today we are talking about the source of 6% of Macy’s revenue which, in 2023, equated to $1.5 billion revenue.

Customer centricity 40

Customer centricity Best practices Customer Experience Strategic Value 40

OctopusTech

JULY 14, 2018

But with the passing time, as the expectations of customers are continuously evolving along with the complexity in providing them the desired services, various businesses can be seen struggling to maintain the strategic value and profitability of their organisations.

outsourcing 63

outsourcing Customer Support Strategic Value Call Center 63

Playvox

MARCH 19, 2024

Top Use Cases for Contact Center AI Improving Workforce Management and Engagement AI tools allow employees to reduce repetitive, routine tasks and focus on more strategic, value-added work, boosting productivity and job satisfaction. But it goes beyond enabling automation.

Contact Center 74

Contact Center Quality management Interactive Voice Response Coaching 74

Integrity Solutions

APRIL 5, 2021

Underscoring this complexity is the fact that clients and prospects are expecting more strategic value from the organizations they partner with. Consider the example of a salesperson who typically sells to frontline managers but is now working with an opportunity where the SVP of Manufacturing is a key stakeholder.

Sales 61

Sales Accountability Strategic Value B2B 61

Etech GS

MARCH 4, 2020

In support of that, many experts mentioned that HR needs to increase its strategic value to the business. The employment landscape has become more involved with changing regulations around employment law and benefit compliance with the Affordable Care Act being one example. . Human Resources is Virtual Reality Driven Now .

Strategic Value 52

Strategic Value outsourcing Education Analytics 52

ChurnZero

JANUARY 4, 2019

These will be personalized, but technology-based, and will help CSMs to focus on the areas where they can provide proactive, strategic value to their customers.” More and more, customers are seeking out companies that share their values. ” – Kristen Hayer, Founder & CEO, The Success League.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

ClearAction

MAY 29, 2016

For example, airlines used to send generic lists of deals, which now zero-in on the customer’s home city and preferences. Leading customer experience excellence is a tremendous opportunity for Marketing’s strategic value. Eighth, bridge silos across organizations, channels, systems, data, vision, and execution.

Marketing 67

Marketing Customer Experience Chief Customer Officer Calibration 67

Etech GS

MARCH 4, 2020

In support of that, many experts mentioned that HR needs to increase its strategic value to the business. If we think about the most famous examples of the successful use of Virtual Reality (VR), the use of this technology by The British Army to overcome its recruitment challenges is one.

Strategic Value 52

Strategic Value outsourcing Education Analytics 52

Natalie Petouhof

NOVEMBER 10, 2016

” Adobe feels the acquisition of TubeMogul, will give customers a ‘one-stop shop’ for video advertising, providing even more strategic value for the use of the Adobe Marketing Cloud. This is just one example of how early adopters and innovators are taking hold of the market place and making their competition irrelevant.

Advertising 40

Advertising Strategic Value Marketing Analytics 40

bold360 Blog

FEBRUARY 11, 2019

An Analytics-focused 5 Step Transformation Strategy, If you think about transformation from an analytics perspective, there should be a strategy put in place that follows 5 important steps: Identify the questions whose answers fundamentally add strategic value. Uber is a great example of this. When do they want to go?

Analytics 40

Analytics Engineering Strategic Value Enterprise 40

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. Both Amazon and Zappos are prime examples of brands that are customer centric and have spent years creating a culture around the customer and their needs.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

ClientSuccess

AUGUST 14, 2018

We shouldn’t let the fear of making mistakes hinder our ability to deliver strategic value for the relationship. Keeping it focused is key, enhancing each conversation with client-specific questions and examples. Example – this post is a good example. Check out this example and s ubmit your answers here.

Best practices 42

Best practices Strategic Value Sales SaaS 42

ClearAction

DECEMBER 5, 2023

For example, in fitness, instead of miracle pills or constant weighing or Spanx®, it’s best to focus on calories eaten, calories burned, and mindset/stress management. 4 Gold CX Metrics for CX Leaders Lynn Hunsaker Concentrate on just 4 CX metrics and you’ll see greater progress in more than 20 growth metrics.

Metrics 62

Metrics Chief Customer Officer Customer retention Strategic Value 62

JivoChat

JULY 3, 2022

For example, you will know how to create empathy maps, user journey maps, and more effective workflows taking into account how our visual perception works. Main topics: Determining strategic value. The Sketching for UX Designers course will enable you to sketch user interfaces, user flows, UI animations, and storyboards.

Best practices 75

Best practices Journey mapping Feedback Strategic Value 75

ChurnZero

JANUARY 4, 2019

These will be personalized, but technology-based, and will help CSMs to focus on the areas where they can provide proactive, strategic value to their customers.” More and more, customers are seeking out companies that share their values. ” – Kristen Hayer, Founder & CEO, The Success League.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

ChurnZero

JANUARY 25, 2024

Businesses are realizing the strategic value of customer education in driving product adoption, improving customer success KPIs, and reducing churn. While it’s difficult to quantify a precise increase in 2023 alone, the evidence suggests a promising future for customer education professionals.

Education 52

Education Upselling SaaS Consulting 52

COPC

SEPTEMBER 3, 2019

Take the 95188 Hotline (Ant Financial’s customer service hotline) as an example. Internally, next-generation customer service positions the customer service centre as a strategic value creation tool. Q: How else are you using AI internally to improve operational performance?

industry standards 40

industry standards Enterprise Technology Self service 40

Integrity Solutions

MAY 24, 2023

Example: Are your salespeople learning how to ask questions that help their customers gain greater clarity around their problems? Solicit examples of these inner dialogues, exploring how they can be supportive and how they can be destructive. Do the questions expose the consequences of inaction and the benefits of change?

Sales 52

Sales Coaching Accountability Personalization 52

Talkdesk

MAY 23, 2019

And I actually remember, it was probably six or so years ago, you and I were sitting in a pub having a conversation and the thing that got me really excited about the work that you’re doing, Martin, is that shift to what is the real strategic value there? How can we provide benefit beyond, to your point, that cost conversation.

Contact Center 44

Contact Center Consulting Consulting Engineering 44

SmartKarrot

DECEMBER 29, 2020

Collate and share best practice examples of reporting, strategies, and case studies across the teams. Establish and oversee the customer’s use of the platform, providing training and advice on best practices to continually drive incremental value and return on the customer’s investment. Apply here: [link].

Best practices 10

Best practices Strategic Value Accountability Coaching 10

AWS Machine Learning

JANUARY 21, 2025

For example, business analysts who have no coding or cloud engineering expertise can quickly use Amazon SageMaker Canvas to upload their time-series data and make forecasting predictions. For example, the 90th percentile forecast means theres a 90% chance the actual value will be at or below that level.

Metrics 101

Metrics Enterprise Sales APIs 101