AWS Machine Learning
DECEMBER 23, 2024
For example, when a user needs to provide their account number or confirmation code, speech recognition accuracy becomes crucial. Virtual Agent: In a few words, what is the reason for your call today? Virtual Agent: Ok, lets try again. Virtual Agent: Your booking 1 9 A A B is currently being progressed.
CCNG
DECEMBER 11, 2024
For example, given one phrasing of a question, the model can claim to not know the answer, but given a slight rephrase, can answer correctly.” Moreover, it does not offer handy out-of-the-box integrations to your CCaaS or CRM systems for example. It must be transparent and auditable ChatGPT is a black box.
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Taylor Reach Group
JUNE 9, 2020
For example, in the Philippines, residents were ordered to stay off the roads, forcing many contact center workers to shelter-in-place without access to broadband or equipment to take calls. It’s time to take a deeper dive into the word of virtual agents. So how can organizations begin to take advantage of virtual agents today?
SmartAction
SEPTEMBER 2, 2021
Intelligent virtual agents are zeros and ones that make up a human’s approach to simulate humanity as best as possible. So, let’s plunge deep into the specifics of the DNA that makes an intelligent virtual agent. A few months back, I wrote about human-centered design being the heart of an intelligent virtual agent.
Speaker: Tom Lewis, CEO of SmartAction
Register now to hear Tom Lewis, CEO of SmartAction, discuss how leading contact centers are leveraging the power of conversational AI through cloud-based virtual agents that automate the call types and chats traditionally handled by live agents. Examples from CX leaders on how and where they deployed virtual agents.
SmartAction
NOVEMBER 8, 2023
Real-life examples There’s nothing like a demonstration to bring things closer to home. In the audio below, you’ll hear a supposed “smart” virtual agent take an entire minute just to ask him what the problem is as a robotic voice interrogates Alex. Intelligent virtual agents with heart Who really runs your business?
SmartAction
APRIL 14, 2021
It takes the “smart” virtual agent a whole minute to ask him what’s wrong. How do you build intelligent virtual agents that won’t experience the dreaded bypass of “0 for operator”? Natural inflections and tones begin the process of humanizing a virtual agent.
Speaker: Brian Morin, CMO, Mark Landry, VP Product, Marilyn Cassedy, Director of Customer Success, SmartAction
It just so happens that whenever we design and deploy a new AI-powered virtual agent over voice, the self-service application invariably falls into one of 5 distinct categories. Real-world examples from 6 leading companies. In this webinar, you will learn: How to categorize interactions for AI applicability.
Speaker: Brian Morin & Helena Chen from SmartAction
Join Brian Morin, CMO, and Helena Chen, Director of Product Marketing at SmartAction to learn the 4 golden rules they've acquired after more than 100 conversational AI implementations for voice self-service that outperforms live agents.
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
Adapting to a post-COVID world means recession-proofing your contact center with AI that reduces reliance on live agents with virtual agents that are always on, perfectly trained, and at a fraction of the cost. Share examples of state-of-the-art conversational AI in action. Sketch a back-of-the-napkin ROI in minutes.
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