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VPN for VoIP Q&A with VirtualPBX CTO, Daniel Ruiz

VirtualPBX

We’re sitting down today with VirtualPBX Chief Technology Officer Daniel Ruiz to ask him a few questions about how VPN for VoIP works. Some VoIP providers aren't allowing companies to use VPNs. How would a business normally use a VPN in conjunction with VoIP services? Good afternoon. That’s a good question.

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8 Benefits of Using a VoIP Phone Platform

Calltools

Using a VoIP phone platform allows your contact center agents to contact potential leads consistently and efficiently. VoIP (Voice over Internet Protocol) uses a broadband internet connection to connect calls seamlessly without long-distance charges or fancy equipment. What Is a VoIP Phone Platform?

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Migrating to VoIP

Spearline

The growth of VoIP and SIP. Global Market Insights suggests that by 2025 the VoIP (Voice over Internet Protocol) market will have grown to $55 billion from approximately $20 billion in 2018. Secondly, rapid advancements in the overall telecommunications space and finally, the rise of remote working has been a key driver for VoIP.

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10 Real-Life Customer Service Examples and Tips to Grow Your Fan Base

Nextiva

The post 10 Real-Life Customer Service Examples and Tips to Grow Your Fan Base appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. And one of the best ways to truly engage customers is to connect with them via superior customer service.

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Guest Blog: The Hidden Workings of Top Customer Support Teams

ShepHyken

Online retailer Zappos is a great example. For example, when a customer is making an inquiry about a specific product that is unavailable, an expert customer support representative will do more than just tell the customer it’s unavailable. Top customer support teams know how to build rapport and empathy with the customer.

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The beginner’s guide to VoIP voice quality testing

Spearline

What is VoIP? Voice over Internet Protocol (VoIP) in basic terms, refers to voice being compressed and then sent over the internet to a receiver on the other end and decompressed back into audible voice. There are many benefits to utilizing VoIP instead of a traditional phone line. This results in a poor VoIP call experience.

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How to reduce latency and improve VoIP calls.

Spearline

How to reduce latency and improve VoIP calls. Latency is a well-known contributor of poor quality VoIP calls. As VoIP calls are real-time, even the slightest delay is noticeable. What is VoIP? VoIP (Voice over Internet Protocol) allows individuals to make calls over the internet. Source: news.lumen.com.

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