Comm100

FEBRUARY 6, 2024

Gamification is quickly becoming part of our everyday lives. From fitness apps that turn exercise into a game to work environments that use game-like rewards, this concept is everywhere and still spreading its wings. In fact, the global gamification market size is projected to surpass $116.68 What is Gamification?

Gamification 40

Gamification Education Feedback Construction 40

Cincom

FEBRUARY 21, 2025

Interactive workshops, role-playing exercises, and guided walkthroughs enable users to build confidence and proficiency in using the system. Gamification elements, such as leaderboards, badges, and rewards for completing training milestones, can motivate sales teams to actively participate and master the system.

Sales 40

Sales Gamification Finance Best practices 40

Lumoa

FEBRUARY 21, 2023

Primary Areas That Define the Impact of a VoC Program Sian Kerr shared the three key areas to consider when assessing the impact of a VoC or CX program: How Each Team Uses the Results Look at how individual teams can use the insights and feedback they get from customers. According to Kerr, the tactical side of things comes first.

Gamification 78

Gamification Journey mapping Feedback Metrics 78

ProProfs Blog

AUGUST 6, 2021

Most of these tools come with the option to collect employee feedback via surveys or questionnaires. . Employee engagement platforms comes with interesting features like customizable templates, advanced analytics, feedback forums, and so on. Advanced Feedback Analysis. Feedback Forums. Employee Feedback Software.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

Outsource Consultants

MARCH 4, 2025

This approach allows supervisors to provide immediate feedback and coaching, leading to continuous improvement in agent performance. Many Manila centers have adopted gamification techniques to reinforce customer-centric behaviors. This approach led to a 15% increase in customer satisfaction scores within three months.

Call Center 67

Call Center Gamification outsourcing Chatbots 67

Fonolo

JUNE 17, 2015

Use incentives and gamification. cctr #training #storytelling Click To Tweet This empowers employees to make their own improvements, as well as adds an element of gamification for your most competitive agents. Use incentives and gamification. Add a few gamification elements and your call center will be singing.

Call Center 96

Call Center Gamification Coaching Contact Center 96

Outsource Consultants

JANUARY 13, 2025

Live video sessions enhance training with role-playing exercises and Q&A opportunities. This approach helps agents practice real-world scenarios and receive immediate feedback. Gamification Boosts Engagement and Motivation Gamification transforms routine tasks into engaging challenges.

Call Center 67

Call Center Management Gamification call center software 67

Outsource Consultants

FEBRUARY 27, 2025

Some centers have adopted gamification techniques to make product training more engaging. Role-playing exercises allow agents to practice handling difficult customer scenarios in a safe environment. These exercises improve conflict resolution skills. Many centers use post-call IVR surveys to gather immediate feedback.

Call Center 67

Call Center First call resolution Average Handle Time outsourcing 67

CX Journey

NOVEMBER 12, 2015

After initial warm-up exercises, it was interesting to see these volunteers express their customer insight challenges through Lego creations. The point of our exercise, where much went wrong – but that is the curse of the ‘live demo’ – was to design more fun ways for customers to give feedback.

Gamification 63

Gamification Airlines Construction Coaching 63

Playvox

JANUARY 5, 2022

But exercise moderation when it comes to on-camera meetings. It can deliver positive feedback on a client interaction, recognize an agent’s strengths, or simply express appreciation for their contributions to the team. Another fun way to recognize your team is through gamification. Ask for Feedback. ENJOYING THIS ARTICLE?

Contact Center 72

Contact Center contact center workforce Gamification Coaching 72

JustCall

MARCH 6, 2023

To make this a collaborative exercise, there could be a monthly voting system for all employees to nominate the one person to be awarded. Detailed Feedback Cash and public recognition need not be the only types of incentives offered. Every employee wants to feel heard, and this is where detailed feedback mechanisms come in.

Call Center 52

Call Center Gamification Metrics Upselling 52

CSM Magazine

APRIL 13, 2023

What’s more, online ethics training can also save companies time and money by avoiding any unethical situations; this form of exercise helps prevent people from making poor decisions that could lead to fines or litigation.

Gamification 52

Gamification Accountability Feedback Technology 52

Playvox

AUGUST 15, 2022

Agents who participated in the Playvox research shared their training preferences, which included varied formats, from self-paced videos followed by instructor-led training to time for independent, simulated, exercise-based training for new software prior to launch. Gamification in remote workforce training is one approach.

Contact Center 77

Contact Center Gamification Surveys Management 77

Balto

SEPTEMBER 26, 2024

Regular reviews ensure that quality benchmarks are being met and provide valuable feedback for continuous improvement in customer interactions. In the modern call center, making quality assurance improvements is far more than a box-ticking exercise – it’s the linchpin of customer satisfaction and agent success.

Call Center 52

Call Center Coaching Morale Calibration 52

Playvox

DECEMBER 21, 2022

Look into a coaching solution, like Playvox Coaching , that creates learning plans for every agent based on their needs and allows them to communicate with you through closed-loop feedback. Playvox Motivation helps you do that through gamification and healthy competition. For instance, Lindsey J.,

Contact center software 52

Contact center software Contact Center Coaching Quality management 52

Balto

JANUARY 18, 2025

Theyre the ones keeping the team motivated, providing feedback, and handling escalations when things get dicey. Key Focus Areas: Real-time coaching and feedback loops. This includes ongoing training and coaching, access to relevant information and resources, and regular feedback and evaluation. Flip the script.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 17, 2025

Theyre the ones keeping the team motivated, providing feedback, and handling escalations when things get dicey. Key Focus Areas: Real-time coaching and feedback loops. This includes ongoing training and coaching, access to relevant information and resources, and regular feedback and evaluation. Flip the script.

Best practices 52

Best practices Call Center Metrics Management 52

Connecting the Dots

APRIL 3, 2024

In these applications, onboarding is typically seen as an abbreviated customer orientation or a jump-start exercise whereby brand-new customers are provided with an overview of the company, some sort of quick-startup guide and a list of tips on how to navigate the business relationship. Gamification also works well.

Education 62

Education B2B Sales Surveys 62

Vistio

MAY 28, 2022

I think those voice of customer feedback loops are really important too. So you can collect that voice of customer feedback and really analyze that. I think the gold is in the subjective feedbacks and kind of the trends that start to emerge from that feedback that you get by asking your customers for … How’s it going?

Customer Experience 52

Customer Experience Contact Center SaaS Technology 52

RapportBoost

DECEMBER 10, 2018

Nate: Yeah, or in your bathroom, wherever you are, where you need to mash the button and be able to be that advocate for the customer and voice whatever meaningful feedback that you’ve received, we just created this ultra-simple USDS key button. It is just a great visual reminder of ‘you are the voice of the customer’. Tony: Wonderful.

Customer centricity 40

Customer centricity Contact Center Self service Journey mapping 40

SmartKarrot

SEPTEMBER 15, 2020

Widget Training Tools Use of Analytics Live Free Demos Aim for Milestones Feedback Options. Your learners should know the training they need and get it with one-click access to their learning paths, events, courses, and gamification. That is where you get the chance to integrate live exercises and step-by-step demo programs.

SaaS 10

SaaS Gamification Analytics Feedback 10

Noble Systems

JULY 11, 2019

In the final part of this three-part blog series, we will discuss the remaining five best practices for achieving long-term success with gamification. To engage users and create a positive experience, good gamification design is essential. Receive feedback. Exercise creativity. Create a Positive UX. Feeling ownership.

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Gamification Best practices Analytics Feedback 71

CSM Magazine

OCTOBER 21, 2024

The secret weapon here is continuous training; role-play scenarios, empathy exercises, and little refreshers to keep everyone sharp. Gamification can work wonders here too. Patterns in feedback will tell you everything you need to know about what’s working and what’s not. And just as importantly: respond.

Customer Experience 52

Customer Experience Gamification Airlines Scripts 52