CX Accelerator

APRIL 11, 2018

You can use this easy exercise to help your team talk about what they must stop doing, to free up more time to work their MIT (Most Important Thing) behaviors. Nate has used a "start, stop, keep" exercise many times to identify energy vampires and kill them. Home To CX Accelerator

Customer Experience 140

Customer Experience Wireless Journey mapping Gamification 140

Fonolo

APRIL 27, 2020

Team building exercises and social opportunities are an integral part of forming a great company culture. Many teams thrive off healthy competition, there are plenty of ways to bring some gamification back into the virtual workplace. Exercise with your remote team. Do more things together as a remote team.

Call Center 112

Call Center Morale Contact Center Gamification 112

Outsource Consultants

APRIL 12, 2021

Performance monitoring tools like dashboards and gamification can serve as digital trainers as the agents graduate to working with real customers. It turns out it’s a great exercise to help you anticipate your training needs for agents across geographies. The importance of monitoring success doesn’t end when the training sessions do.

Management 125

Management outsourcing Gamification Average Handle Time 125

Comm100

FEBRUARY 6, 2024

Gamification is quickly becoming part of our everyday lives. From fitness apps that turn exercise into a game to work environments that use game-like rewards, this concept is everywhere and still spreading its wings. In fact, the global gamification market size is projected to surpass $116.68 What is Gamification?

Gamification 40

Gamification Education Feedback Construction 40

Call Design

MARCH 18, 2021

Virtual Team-Building Exercises. Team-building exercises and social opportunities are a crucial part of building a healthier company culture. By establishing sessions for team-building exercises you can improve engagement and productivity across the board. Company culture isn’t about whether your snack room is stocked.

Gamification 78

Gamification Coaching Consulting Consulting 78

Calabrio

APRIL 11, 2025

As well explore below, this stage can integrate theory with practice through methods like simulations, role-playing, and closely monitored exercises, allowing agents to apply skills in a safe, controlled setting with immediate feedback. Learning by observation can also be particularly powerful at this stage.

Contact Center 52

Contact Center Coaching Call Center Average Handle Time 52

aircall

OCTOBER 17, 2022

The salesperson is put on a hot seat here, and this exercise aims to rate the salesperson’s performance on the call on six different parameters. The exciting part of this exercise is that this is not just carried out by the sales managers. Extrinsic vs. Intrinsic Sales Motivation Factors & How to Ignite Them with Gamification.

Sales 117

Sales Gamification Metrics Accountability 117

Cincom

FEBRUARY 21, 2025

Interactive workshops, role-playing exercises, and guided walkthroughs enable users to build confidence and proficiency in using the system. Gamification elements, such as leaderboards, badges, and rewards for completing training milestones, can motivate sales teams to actively participate and master the system.

Sales 40

Sales Gamification Finance Best practices 40

Fonolo

JANUARY 31, 2023

This is an engaging exercise, and also demonstrates how different customer profiles could play out in real life. Use incentives and gamification Call center training material can get pretty dry. Add a few gamification elements and your call center will be singing. Act it out. Make the information universally available.

Call Center 141

Call Center Contact Center Coaching Gamification 141

Transparent BPO

JULY 9, 2019

Those exercises gave the agents a much better understanding of, and appreciation for, what the customer goes through, enabling them to more clearly showcase the benefits of having meds sorted and delivered. We also used gamification techniques to make learning about the genre fun. SEC, PAC 12, BIG 12, etc.).

Contact Center 95

Contact Center Gamification Entertainment Consulting 95

Outsource Consultants

MARCH 4, 2025

Many Manila centers have adopted gamification techniques to reinforce customer-centric behaviors. These sessions often feature role-playing exercises where agents take turns playing customers with complex issues. Technology Integration Many Manila call centers use gamification techniques to motivate agents and drive performance.

Call Center 67

Call Center Gamification outsourcing Chatbots 67

Lumoa

FEBRUARY 21, 2023

He further advised mulling through these few questions as an exercise as if you were starting the project afresh: What would we want the program to achieve? Gamification Gamification is all the rage in survey research and for good reason! What do we want it to measure for us? What channels and touch points should it cover?

Gamification 78

Gamification Journey mapping Feedback Metrics 78

CX Journey

NOVEMBER 12, 2015

After initial warm-up exercises, it was interesting to see these volunteers express their customer insight challenges through Lego creations. The point of our exercise, where much went wrong – but that is the curse of the ‘live demo’ – was to design more fun ways for customers to give feedback. Do your hands know more than you do?

Gamification 71

Gamification Airlines Construction Coaching 71

Outsource Consultants

JANUARY 13, 2025

Live video sessions enhance training with role-playing exercises and Q&A opportunities. Gamification Boosts Engagement and Motivation Gamification transforms routine tasks into engaging challenges. Design your gamification strategy carefully. Ensure it promotes teamwork rather than cutthroat competition.

Call Center 67

Call Center Management Gamification call center software 67

Fonolo

JUNE 17, 2015

Use incentives and gamification. cctr #training #storytelling Click To Tweet This empowers employees to make their own improvements, as well as adds an element of gamification for your most competitive agents. Use incentives and gamification. Add a few gamification elements and your call center will be singing.

Call Center 96

Call Center Gamification Coaching Contact Center 96

Fonolo

SEPTEMBER 30, 2022

Gamification is one of the best ways to help your agents internalize these important skills and use them effectively in their roles. This exercise is meant to help agents read between the lines of what the customer is saying, as well as understand their tone of voice.

Call Center 81

Call Center Scripts Contact Center Gamification 81

Outsource Consultants

FEBRUARY 27, 2025

Some centers have adopted gamification techniques to make product training more engaging. Role-playing exercises allow agents to practice handling difficult customer scenarios in a safe environment. These exercises improve conflict resolution skills.

Call Center 67

Call Center First call resolution Average Handle Time outsourcing 67

Playvox

JANUARY 5, 2022

But exercise moderation when it comes to on-camera meetings. Another fun way to recognize your team is through gamification. This will ensure everyone knows the expectations and next steps and it will clear up anything that may have been misconstrued during the meeting. Agents can earn rewards for successfully completing challenges.

Contact Center 72

Contact Center contact center workforce Gamification Coaching 72

JustCall

MARCH 6, 2023

To make this a collaborative exercise, there could be a monthly voting system for all employees to nominate the one person to be awarded. Gamification Gamification refers to the process of using elements from online games in other areas. The employee should be publicly congratulated.

Call Center 52

Call Center Gamification Metrics Upselling 52

CSM Magazine

APRIL 13, 2023

What’s more, online ethics training can also save companies time and money by avoiding any unethical situations; this form of exercise helps prevent people from making poor decisions that could lead to fines or litigation.

Gamification 52

Gamification Accountability Feedback Technology 52

Playvox

AUGUST 15, 2022

Agents who participated in the Playvox research shared their training preferences, which included varied formats, from self-paced videos followed by instructor-led training to time for independent, simulated, exercise-based training for new software prior to launch. Gamification in remote workforce training is one approach.

Contact Center 77

Contact Center Gamification Surveys Management 77

Infinity

MAY 25, 2019

This could apps such as health, lifestyles, medicine, or exercise. Growing your customer base with gamification. One method we discovered at #DMWF is gamification. Respondents of the survey stated that they would be happy to teach a machine if it helped curate the perfect experience for them. Combining the talk with the tech.

Marketing 40

Marketing Gamification Surveys Big data 40

ProProfs Blog

AUGUST 6, 2021

Boost employee engagement with gamification, rewards, points, badges, social praise, and so on. It sends reminders and notifications for maintaining healthy habits like good food, exercising, meditation, and more. This is handy to spot issues early on and tackle workplace issues before they blow out of proportion.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

Balto

SEPTEMBER 26, 2024

In the modern call center, making quality assurance improvements is far more than a box-ticking exercise – it’s the linchpin of customer satisfaction and agent success. At its core, it’s about ensuring that every customer conversation meets or exceeds predetermined standards of excellence. Celebrate successes and improvements.

Call Center 52

Call Center Coaching Morale Calibration 52

Playvox

DECEMBER 21, 2022

another agent at a pharmaceutical company, says she learns best with simulated, exercise-based training in which she can “play” with new software before using it live. Playvox Motivation helps you do that through gamification and healthy competition. For instance, Lindsey J.,

Contact center software 52

Contact center software Contact Center Coaching Quality management 52

Verint

MARCH 19, 2018

I recently participated in an escape room team-building exercise with several of my peers and executive sales leaders. Gamification: functional and fun. The objective at hand is often to find a specific object and then find the code or key to escape one or more rooms within a set time limit.

Self service 33

Self service Gamification Contact Center Sales 33

Education Services Group

JANUARY 22, 2020

Various elements of teaching can be easily incorporated, such as demonstrations, white boarding, and lab exercises. While some students still prefer this in-person learning style, many are opting for its virtual counterpart instead. Training modalities aren’t the only things evolving in the Customer Education world.

Education 40

Education Gamification SaaS Sales 40

Connecting the Dots

APRIL 3, 2024

In these applications, onboarding is typically seen as an abbreviated customer orientation or a jump-start exercise whereby brand-new customers are provided with an overview of the company, some sort of quick-startup guide and a list of tips on how to navigate the business relationship. Gamification also works well.

Education 62

Education B2B Sales Surveys 62

Balto

JANUARY 18, 2025

Onboarding That Actually Sticks Too many call centers treat onboarding like a checkbox exercise. Use gamification, leaderboards, and rewards to keep agents motivated and invested. When hiring agents, prioritize emotional intelligence, active listening, and problem-solving over previous call center experience. Flip the script.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 17, 2025

Onboarding That Actually Sticks Too many call centers treat onboarding like a checkbox exercise. Use gamification, leaderboards, and rewards to keep agents motivated and invested. When hiring agents, prioritize emotional intelligence, active listening, and problem-solving over previous call center experience. Flip the script.

Best practices 52

Best practices Call Center Metrics Management 52

RapportBoost

DECEMBER 10, 2018

Nate: Yeah, I was a huge advocate for the whole gamification trend, I guess you can consider it a buzz world at this point. And I do think that there are some values there, but it is just really shallow in it of itself, that whole concept of gamification; which is just simply applying game mechanics to everyday work.

Customer centricity 40

Customer centricity Contact Center Self service Journey mapping 40

Vistio

MAY 28, 2022

It’s not the pizza parties, it’s not the ping pong tables, it’s not the gamification perhaps. And I think it’s so valuable for C-suite executives to even get into the trenches a little bit.

Customer Experience 52

Customer Experience Contact Center SaaS Technology 52

SmartKarrot

SEPTEMBER 15, 2020

Your learners should know the training they need and get it with one-click access to their learning paths, events, courses, and gamification. That is where you get the chance to integrate live exercises and step-by-step demo programs. The best customer onboarding software is the one that makes it easy for the user to navigate.

SaaS 10

SaaS Gamification Analytics Feedback 10

Noble Systems

JULY 11, 2019

In the final part of this three-part blog series, we will discuss the remaining five best practices for achieving long-term success with gamification. To engage users and create a positive experience, good gamification design is essential. Exercise creativity. Analytics plays an important role in gamification success.

Gamification 71

Gamification Best practices Analytics Feedback 71

CSM Magazine

OCTOBER 21, 2024

The secret weapon here is continuous training; role-play scenarios, empathy exercises, and little refreshers to keep everyone sharp. Gamification can work wonders here too. Technology: Your Wingman, Not the Main Event Technology can enhance the experience, but it shouldn’t be the experience.

Customer Experience 52

Customer Experience Gamification Airlines Scripts 52